I would be very careful... I've spent thousands of dollars here, only to be dismissed when I ask…read moreabout my dog's recent grooming. I wasn't even complaining, just inquiring. The arrogance is real.

Great place! We always take our dogs here to board and they love it. Friendly staff and very clean…read moreenvironment.

I took my cat to Amy today for his first ever lion cut. My little guy wasn't so nice to Amy and her…read moresweet staff, but they were so patient and gentle with him. I cannot thank Amy, Michelle and team enough for being so kind and understanding with my defiant little babycat. Their staff was wonderful, and I'm truly grateful for their patience and commitment to getting my little guy unmatted.

Amy and team are most compassionate and professional groomers ever…read more Amy has cared for my service dogs...even before taking my Sammy to the 2013 presidential inauguration! Even the White House photographer took his picture.

My Boys Love this place and always come home happy and exhausted…read more They behave and listen better as well.

I have used Kritters for years. I've had countless dogs, puppies, seniors, disabled, you name it…read more The owner always goes above and beyond for me and my pets. The trainer has had countless sessions with my dog who is an xtra large breed and has taught me so much. I guess everyone has their own experience but mine by far has been fantastic! Thank you Kritters!

My 16-1/2 y.o. Miniature Golden doodle was suffering. Could not even stand to urinate, nor go up…read morethe smallest step, from the grass to a slab of patio. He was unable to see & hear very well. We tried to get him into the vet that we've been going to for 15 yrs. (They had recommended the same medication he was already on!) Knowing it was time to stop being selfish & time to stop his suffering, we made an extremely hard decision to send him over the rainbow bridge. Our vet, Dr Christy Hand, would not see him until the following week. We did not want to watch him suffer anymore. We called Dogwood Veterinary Hospital. They knew we were struggling & offered to see us the next morning, on a Saturday. They could not have been any kinder. They were very good to us, & our favorite little guy (although there was one injection that caused him pain, which made me very sad, but I guess it was necessary for the process.) They gave us all the time we needed with our pup. We left balling our eyes out, again, they were so kind. A few weeks later we received the sweetest card signed by everyone from the office. Dr. Wayne Morris was wonderful. So glad they cared enough to not want our dog to suffer any longer, when our vet of 15 years was okay with making us/him wait & have a very uncomfortable period of time before she would bring him in. She knew our situation. I was so disappointed. We continue to bring our second dog to Dr. Morris, where we continue to receive excellent care. Also, we're not pressured into anything we don't want, as long as it's not a true necessity. Highly recommend.

Updating my previous review. I do not recommend this place. Spent a bunch of money and almost had…read moreto put my dog down before going to family pet care in Lagrange (Dr.Ben) for him to just get my dog on a temporary steroid and got him all fixed up. Save your money and go to Dr Ben. He's the best.

I brought my two yorkies there for boarding and was so happy with the facility and the staff. The…read moreowner even went the extra mile to be there so we could pick up our babies after our trip so we wouldn't have to be without them another night! Also, they fed them the food I brought (which had to be refrigerated) and was happy to comply. I will definitely patronize again and again for boarding and for grooming too! There was another dog for grooming there when we dropped off and she was so patient with the animals. This is so hard to find these days!

took my beautiful standard poodle to these people. called ahead and they said, of course, we know…read morehow to groom your standard poodle. Took my pet by 9:00 one morning. They called me TWO HOURS later said my dog was ready!!! Picked her up and "OH MY GO" she had not been shampood, or groomed in any manner. They didn' know what to do with my dog. Fee was $110. I paid but told them they didn'n know what they are doing. Do not use these people!!!!

Dr. Cohn is very knowledgeable. Twice now my pets have been misdiagnosed elsewhere, and he has…read moreknown quickly what the real problem is. He explains things well, and offering a good solution is clearly important to him.

I recently had to put my dog down and she was under the care of both Dr. Gallagher and Dr. Cohn. I…read morecan't speak highly enough of this practice and all of the staff. They are professional, empathetic and friendly. I received a sympathy card from them in the mail today with condolences from each staff member. What an extremely nice and personal touch. Pulled at my heart strings and got me to well up a tear or two. Not gonna lie. Thank you Drs. Gallagher, Cohn and all the staff. Your sentiment and professionalism has not gone unnoticed and is greatly appreciated.

Our dog went to day camp and enjoyed it. He was well cared for. The owner is on-site, loves dogs,…read moreand is very professional. Their facilities are very nice

So, it has taken me over a week to process my thoughts about our experience with this groomer…read more First, I'm disappointed that I have absolutely nothing constructive or positive to say. Equally, I am not a fan of writing reviews because I understand the implications and I know that sometimes vendors have a bad day. That being said, I can't fathom what excuse or rationale this groomer could offer to explain the trauma she inflicted on my dog and our family. I have a beautiful full breed Black Russian Terrier that I left in her care. Prior to scheduling, we took our dog to visit to ensure she would be comfortable with him. Particularly, as it relates to his size. She assured us that she was more than able/willing to serve him. For the record, the only reason we needed a new groomer was that his previous groomer was having some medical challenges that prevented her from working with him. Moving forward, we were excited that we found someone so quickly and she was able to receive our dog confidently. On the day of the visit, I told my partner that I did not have a good feeling about the groomer. While our initial greeting was ok, I did not find the groomer to be overly personable or welcoming. Her mother, (I assume), was absolutely pleasant. Recognizing that most are not familiar with this breed, and in an effort to be helpful I brought in a picture of a Black Russian Terrier to illustrate our desired cut. She was none too happy. In fact, she gave the picture back and stated that "she has her own book, references." She proceeded to describe a look and I immediately interrupted to say... that is was not what we like. So again, I explain our expectations. Four hours later, I get the call that my dog is ready for pick up. Like any pet owner, we were excited to be bringing our baby home. My partner picked up the dog. Which was a good thing, because I would have never paid her. Please note that our bill was $200.00 ... So the dog arrives home and immediately I am angry and filled with hurt, disappointment, and sadness. How could a licensed professional groomer do such a botched job. It looked so intentional, random, and definitely showed a lack of mastery. The cut... both of his hind legs were scalped. The inner most part of his hind legs were shaven to down to the skin. Other areas were patchy. She even shaved the area around his private parts. And yes, she shaved the area around his anus in the same way. Certainly, those area should be trimmed for sanitary purposes but shaved down to the skin. NOT! I'm nearly 50yrs old and I've had dogs all my life. Never, have I ever, had any of my male dogs to be groomed in this manner. His underbelly was a complete mess. The areas around his ears and nose were shaved so close. Nothing but visible skin and obvious irritation. She also failed to remove any of the hair in his ears. His skirt still had a few mats. Did she even comb it! ALL OF THIS COST US $200. Unfreaking believable! Is she a lover of dogs? Perhaps, but she clearly showed no mercy towards our beloved. After all of this, she told my partner that he could not come back. YOU REALLY THINK WE WOULD HAVE BROUGHT HIM BACK TO YOU? WHEN HELL FREEZES OVER. We are so baffled. He is a great dog! His previous groomer had no issues. In fact, you would think a dog of his size would be difficult, but he's not. He likes to have baths; he likes to have his coat combed and brushed. What could have possibly happened? IT MAKES NO SENSE! Our dog was so traumatized. His anxiety level was spiked. It took us nearly a week to get him settled down. Talk about devastation. We were saddened that we were unable to protect out doggie. Looking at our fur baby was pure torture. A day later, I took him to see his former groomer and a few other pet specialist. Everyone was immediately shocked! Somberness took over instantly. What happened, it the question that everyone asked. One groomer stated that they were horrified that a "licensed, professional groomer" would be so reckless. They even suggested that he might not have even been given a bath. As evidence of the appearance of residue and the way his coat felt. Remember when I said, his former groomer couldn't see him any longer because of her medical condition. Well after seeing him and shedding tears, she and her husband will be opening their shop on their off day to take care of my dog. They both said he will never have to endure that kind of trauma again. I am so grateful and willing to pay whatever. Shame on Pet Paradise! I hope that you will learn something from this review. And I pray that you will do better and never hurt another dog loving family. You don't know the pain you caused. And, yes, options are on the table!

Great and friendly service. I could not find anywhere that would take cats for grooming due to…read moreCOVID-19. It was only dogs at Petsmart and PETCO. Darlene and her crew we are so friendly and efficient. We were in and out and my cat looks awesome!