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PetSmart

2.4 (43 reviews)
Closed 8:00 am - 6:00 pm
Updated 2 weeks ago

Services - PetSmart

Bath and groom only

Full grooming

Pet haircut

4 More Services

Microchipping

Pet physical or wellness exam

Pet vaccinations

Private dog training

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Reviews With Photos

Uneven hair cut
Missy L.

We booked a grooming appointment for Our Bichon Friday. Upon booking we requested an experience groomer because we were at a different location than we normally go. His nails were not done and his cut was botched. Contact customer support and they refunded the money. Then they contacted us and invited us to come back to let an experience groomer take care of him. Under the assumption that it was going to be covered. Once we got all the way to Douglasville that's what we was notified that the haircut to fix was not gonna be covered and there will only be a 10% discount at it due to the refund. So we allowed him to try again because his nails needed to be cut and his hair still needs to be cut. Well, the second time was not any better difference was his nails hair still botched hair on his head is all uneven. We live probably 40 miles away, which was a complete waste of money and time. We will never take him back there again

Groomer Gary Phillips
Kenya I.

I took my dog to PetSmart in Douglasville, GA for grooming. Mind you I took him the day before and they stated his tail was a little matted therefore I need to reschedule. I asked for the normal full service. (Anal glands expressed, teeth brushed, conditioner etc). That lasted for several hours. I went to pick up Bruno and although he seemed fine. When I got home my daughter came screaming about his eye Update on Bruno's grooming experience.... I called PetSmart (2940 Chapel Hill Rd, Douglasville, GA) this morning to speak with a manager, as I was preparing to head that way. Sara was non empathetic and very quick on the phone, as I was still talking she hung up. I arrived to the store. Asked for the manager, Sara came out. I explained my concern and begin to ask who serviced my Dog and can someone tell me what occurred. She stated well I don't know but let me take you to Banifield they will check. Right as she said that a Guy (Gary Phillips) stated I serviced him.. it ain't no problem take him to Banifield have a good day... good bye.... as angry as I was I did not say anything (primary concern was my dog... I showed restraint). We get to Banifield I was placed in a room as we awaited the Dr. the manager came back and I begin to say to her that this was not handled correctly and how much of poor customer service Gary displayed as well as her... Sara responded well I'm helping you right, I'm bringing you to this side so they can check on your baby. At this point I realize this was not going to turn out well, but I will sit here allow their Dr to assess my dog and proceed with follow up from there. Well a nice Dr came in (Dr Allen) and sure enough she confirmed my thoughts. Hemorrhage of the eye can be caused by trauma, strangulation or other medical concerns (in which Bruno has a clean bill of health). I also showed her his paws as the blade was too sharp and caused redness and irritation. She stated that he does not need medication for the "broken blood vessel" it will heal on its own. I asked her can she inform the manager of exactly what she stated to me. She agreed. She went to speak with the manager. The manager came back into the room and said: well listen I'm just a manager, not the store manager. We take full responsibility for what happen but it's only a limit to what I can do, because again Al is the store manager and he doesn't come back until tomorrow so I'm just going to refund you for the grooming service and I will have him call you tomorrow, or you can just reach out to corporate ". Fast forward we are at the register she's processing the refund but then I see her referring to this paper. So I said can I see that, she said no... I realized that it was the waiver/agreement that I signed yesterday. So I said well it has my signature allow me to look it over. She continues to say this is PetSmart legal document you can't have it. I said Ma. I do not want to have it. I would like to see it. So she holds the paper and start showing me different areas. I said ok let me read it for myself. She lays the paper on the counter. I said ok, allow me to take a picture. She snatched the paper screaming no no you can't this is PetSmart legal document I pull the paper back and she ripped the paper (see image). So I asked her was that necessary what's the big deal over a paper in which I signed. She said no Al can give it to you if he wants to. I said ok. At this point I will follow up with corporate as none of this was handled correctly. She begin to apologize and ask me well I didn't do anything wrong to you right? It's not me right. I didn't answer. I then asked for names. She said I'm Sara, the store manager is Al. I said what about the groomer she said Gary let me get you his last name. Came back and said Gary Phillips. This was a very poor experience and I will not allow this incident to fall in deaf ears. My dog was mistreated, I was mistreated and I'm still left with no answers.

Demetria F.

I have had my issues with the grooming department at this location but today takes the cake. My dog was scheduled for a 7am bath. I received a call yesterday confirming this time. When I arrived, the doors were locked as the store does not actually open until 8am. I rang the bell (pictured) several times to no avail. I could see store employees moving about the store as I waited outside in the cold and rain. I even called the store and it just rang and rang. After 10 mins of waiting, I finally retreated back to my car. Shortly after, I saw someone come open the door and wave outside. I immediately got out of the car to approach the door again. By the time I reached the entrance, it was locked again! This is the most disregard for paying customers I've experienced in a long while. It's shocking and disturbing that they would allow people to book appointments and not have the capacity to at least let them into the building. At 730am, a customer exited the store and allowed me to enter. At that time, a store employee said that he was trying to figure out why the salon wasn't there. They weren't there at all!! We were told we'd receive 30% off our service. I'd prefer to pay full price. At 745, I was finally able to drop him in. I was told they weren't sure if the groomer he was scheduled with was coming in at all, so it would be 3-4 hours until he was ready for pick up.

This is where the groomer slashed my dog's ear.
Titannia H.

If I could give this place a negative star rating, I absolutely would!!!! I dropped my dog off to get groomed this morning and I received a call from PetSmart stating that his ear had been "clipped" and he has been taken to the Vet. Ear had been clipped? You have to be kidding me! How incompetent are your groomers that they cannot give a dog a haircut without slicing his ear in half? My dog is 7 and he has been getting groomed since he was a puppy and this has NEVER happened before. DO NOT TAKE YOUR PET HERE IF YOU DON'T WANT THEM TO SUFFER!!!!!! The woman who cut it looked like she had no remorse as she just continued to groom another dog as I came to pick mine up. I am thinking of contacting the local news so that this does not happen again! I am pissed beyond words! Anybody know a good lawyer?

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Ask the Community - PetSmart

Review Highlights - PetSmart

I know the other groomers by name Gary, Lauren, Sage and Madison are equally as awesome.

Mentioned in 2 reviews

Read more highlights

A PAWSitively PURRfect Place

A PAWSitively PURRfect Place

(13 reviews)

Loved my experience and my baby looks so cute! I think she finally overcame her fears of getting…read moregroomed! Thanks Ladies!

We highly recommend bringing your pets here. I promise you will not find anyone who cares so much…read moreabout your pet and how they created a stress free experience for our Bella Boo.. Bella is just a 4 month old puppy when we got her and you couldn't see her eyes so when we went to her 1st Groomer they terrified her! They didn't spend any time trying to know her and Bella didn't want anything to do with these people.. she started screaming like a baby and wouldn't let anyone touch her so we took her home and Googled for the best Groomers and that's how we found this 5 star company.. and trust me they are a PURRfect Place. I talked to Aleene over the phone and told her our experience with the last Groomer. Right from the beginning Aleene made us excited to see how much she cared about our concerns and assured us not to worry. So we made our 1st appointment with Aleene and when we showed up Bella went running to Aleene and jumped in her arms kissing her as if she known her. This shows me that our Bella can sense that she can be trusted here. After 4 hours of time spent with Bella, she was ready to be picked up! We couldn't believe how happy Bella was there and even more I didn't know Bella's eyes were brown and fluffy after she was groomed. Dolly did such a great job grooming Bella to make her look so beautiful after spa day, that we already lined up 2 more customers for Dolly. We are so happy to see that there are still very caring people on this earth you can trust!! Bella Boo and we say Thank you Aleene and Dolly!! We are so glad to have met you.

PetSmart - pet_training - Updated May 2026

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