I love this store! The employees are great! They are always friendly and appreciate their petsmart charities program. I am a volunteer with the Chico Cat Coalition, plus have my own pets so I am in this store a lot! I love giving them my business and Im always able to find what I'm looking for, even though they are considered a "micro" store compared to other locations. I appreciate the way the employees care for animals and the extra mile they will go for their customers. read more

I took my dog to get shaved, but didn't finish because they claimed my dog had worms. She did not. I took her in later on to have her finished, sense Petsmart owed me a free shave. So I took her in, they didn't finish her all the way, AGAIN, and made me pay. Horrible service! If you'd like your dog fully shaved I'd suggest elsewhere read more

Great live fish n plant selection. CLEAN, well lighted tanks. Friendly staff. Way better than stinky Petco

I took my little dog to get groomed after years of not being totally satisfied with his old groomer. He's a nervous little guy but he was beginning to look like a stray dog and his nails needed cutting so badly. I got an appointment at a convenient time for me and got exactly what I asked for. I was so impressed by the quality and the skill it must have taken to cut his nails. He hates having his paws touched. Our groomer was Sallie and she did an excellent job. Price was a little higher than I like but we definitely got quality work. read more

We took our 6/7 year old MinPin mix to a 6-week Beginners Training Class at PetSmart. The instructor, Ms. Megan, was fantastic! She shared knowledge, patience (not only with the dogs, but with us owners too!), support, and follow-through. Our dog learned so much and so did we! Megan is professional, approachable, trustworthy and intelligent - everything a dog owner would want and expect when it involves their beloved dog. I am very pleased with the techniques given by this PetSmart trainer! Thanks Ms. MP & see you in the Intermediate Class! read more

Groomers and staff there are rude .... wouldn't want them working on our pets! Too many good groomers in the area to settle for this!

I have to say I really like this store. Employees are knowledgeable and friendly. I bought a harness and tried it on my dog and it was too small ( so I thought, I was actually putting it on wrong lol ) So I returned it for a bigger size. Then my boyfriend pointed out that I was putting it on wrong, and of course it was too big and I needed to go back and get the first one.The cashier had I good laugh, and the exchanging was no problem. She also let me know I am not the only one that has thought it went on that way. Which made me feel slightly better;) read more

Came in to get my wife a Guinea pig for her classroom and Courtney was awesome, she went through all we needed to know and made sure we had everything we needed! read more

Very friendly staff and very clean. My kids love coming here and seeing the kitties, fish, birds, and reptiles. It doesn't smell like animals inside. My puppy lives coming and getting cleaned and her nails trimmed. The prices are a bit high but they have a large variety and lots of sales. read more

I took my golden retreiver in this morning for his first professional bath. I was nervous because he is 6 1/2 years old and a big boy. I dropped him off with William and did some errands while I waited for him to be finished. My dog was so clean and fluffy when I picked him up! His fur is so silky and he feels amazing! William was the perfect person for my dogs first experience with Petsmart. I will absolutely be back. read more

PetSmart - Pet Training Near Me - Chico, California

Great experience!! I couldn't get into my normal groomer on short notice, but after hearing good things about PetSmart I called! They got me in the same week and at a very convenient time...7:00am! The staff was very nice to my furkid and me! Will definitely go back! read more

Staff are friendly and helpful. The store is spacious and clean, unlike the Petco in town. I always go to the aquatics section and they got everything I need there. Five stars! read more

I took my poodle to their grooming salon. I had previously had a pleasant experience, and he came back looking great, but I made the mistake of not asking for the same groomer. My dog is butchered now. He looks ridiculous. They charged me $30 for doing nothing but shave him against my wishes. They didn't bathe him, didn't cut his nails, didn't even shape the topknot on his head, and the shaving is so sloppy he looks worse than when I picked him up from the shelter. On top of that, he is now terrified of groomers, which he had never been before, and the workers were incredibly rude about the entire situation. I will NEVER take him back there and I recommend that if you want your pet to be happy and healthy, you shouldn't take them there either. I would leave zero stars if I could. read more

Usually come here for all of my pet needs, waited 10-15 minutes today just for some crickets and completely understaffed with nobody to help me lol would have taken 30 seconds to help me. I walked out of the store. I never leave bad reviews on places but PetSmart... You need to hire more people. read more

I always have such a great experience whenever I visit this store! The staff is friendly and helpful, and they carry many different grain-free options (for cat food, at least). Pet Smart has been my go-to pet supply store since they opened up here in town. read more

Somner is the best groomer ever! we love her. our little Shitzu loves going to be groomed and when we pick her up she is so calm. i would recommend this grooming salon, especially Somner!!! read more

PetSmart - Somner did such a great job on Missy! - Pet Training Near Me - Chico, California

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Good job. Very friendly. My pup was very happy after her grooming visit and so was I.

I practically BEGGED their groomer to help me by grooming my cat, who requires clipping as she is disabled and cannot groom herself. She absolutely loves attention and baths and is no problem to handle in any capacity, yet I was refused without reason. read more

I had such an AMAZING experience with their grooming department, today! I have two chihuahuas that absolutely hate having their nails trimmed. The last time I took my dogs to my vet my 10 year old chihuahua fell off the table as the tech was attempting to trim her nails. After that experience I went to Petsmart to have my dogs nails trimmed. I forewarned them that one dog in particular would squirm and wiggle around. Kaci (spelling?) and Chela were absolutely WONDERFUL!!! Kaci took her time with Boo Boo to calm her down before trimming and sanding her nails (my leather seats appreciated the smooth nail edges!). They had to team up to work on her but I appreciated the time and care they took with my old dog. They were cautious to not let Boo Boo hurt herself as she was trying to wiggle out of Chela's arms. These girls are FANTASTIC and made me feel very comfortable having them work with my dogs. I will always return here for my dog grooming needs. I came in as a walk-in and they were able to trim their nails right away. Very friendly! Take your dogs here, you won't be disappointed! read more

One girl needs to be fired since she obviously doesn't know how to work in customer service. Me and my boyfriend went in to buy some fish. The entire place was empty besides 3 employees that I saw, and my boyfriend and I. There was a blonde girl and another girl with her. They were both hanging out over where the fish were and asked us if we were finding everything alright. Me and my boyfriend both said yes and she said under her breath "ok then!". Neither of us were rude at all, in fact im always in a good mood especially when im at a pet store! The two girls walked off towards the front of the store and I had my fish picked out. In pet stores, you can't just get the fish yourself. So we waited for a few minutes and nobody was around even though we were the only ones in the store. I saw the two girls over by the entrance and so I started walking towards them to ask for help with the fish and then they walked further away and around the corner.... I was getting frustrated because it was taking so long and I never had this problem before with this place. I asked this nice girl who is always up by the register (she has shorter brown hair), if I could get help with the fish. She said yes and so I walked all the way back to the fish. Once i got across the store back to the fish, i still didnt see anyone coming over. There was nothing going om in the store. It was rediculous. So then my bf started walking across the store and he asked the same girl with the brown hair if we could please have some service with the fish. She told him that she already told the blonde girl to come help us. He walked alll the way back to the fish again and nobody came over still. We stayed for a minute and decided just to leave. Once we got halfway down the store, the blonde girl comes out and asked us if we needed help and my boyfriend just said we would go to petco instead. The blonde girl fav a snarky comment like "oh!....okayyyy" she was rude and very lazy. She should be fired along with the girl who was with her. Everyone else is great :D but please.....I think she was maybe a new employee out of high school or something. I should've got her name but I will do that nezt time im there if she is still working. read more

I had a a kick ass petta, Petsmart sold me a snail and a week later my betta is dead. I was told that the snail was safe to put with the betta which normally they are but because they did not care for their tanks the way they were supposed to the snail gave my betta a parisite. If I could cuss on here with out my post being removed I would have a lot more to say. read more

This place has a great selection, very clean facility, terrible customer service. I just needed a few goldfish, a female employee began helping make my selection. As i made my decisions the girl helping me decides i have to many choices to make to she leaves me to help another customer before i was done. I proceeded to wait 20 minutes for this employee to get halfway ready to help me again before I became fed up and walked out. You don't stop helping read more

Our vet recommended PETSMART for dog grooming. We have been very happy with the service and the quality of the job. The staff is upbeat and anxious to help. Our dog loves the groomers!! read more

Every time I come here to shop, the staff is friendly and helpful. The store feels clean and well organized. THANKS.

Really impressed! I took my dog here to get her nails clipped and they were really gentle and for having it be her first time, they did great. My dog was completely calm afterwards and they were really quick. I'd definitely go back. :) read more

Friendly staff nice wide selection and if its not in stock they will order it for you. Wish we could get one of these up here in paradise. Keep up the good work and keep supporting private pet ownership. read more

I have just picked up my 10 year old Pom from this grooming salon and I was so impressed with how he came out. I like all the people there. They were super friendly. Sallie came out and just gushed over how much she loved my dog. I have been taking him to the same groomer in Sacramento for 8 years and thought they could never be replaced but I think they have. Thank you Petsmart. read more

We have had nothing but POSITIVE interaction with all of the employees at PetSmart. They are always helpful and so sweet to Trixie. We give them 5 starts hands down. I can't think of one more thing they could do to make our visits and Trixie's baths and nail grooming any better. Anytime I'm looking for a new product, they give me their input. read more

I'm usually pretty happy with Petsmart. We bring our 2 dogs here for grooming. But I called yesterday to schedule an appointment for both my pups and was told one may need a rabies booster as she was outdated. The lady on the phone then told me she would call around and check then call me back letting me know if I needed to bring my one pup in. I explained that to get her there it takes me about 40 minutes of drive time and that I needed to know whether or not to bring her. I then called again this morning prior to driving in and was told everything was good to go, so I brought both pups in. I got there to be told that my one pup was not going to be seen today. I'm more than a little frustrated. Especially because I called to confirm it was ok again this morning. The only other issue I have from time to time is the lack of attention to detail. You pay quite a bit there to have your dog groomed and for them to come back with hair uneven and still dirty looking is irritating. Just make sure you are super specific about what you want and use the morning crew, as I have had the most luck with them. read more

I was desperate for a place to get my dog groomed when I first moved to Chico. I had a bad experience with another grooming shop in town; my dog panicked when I took him back there; they gouged him on the belly and told me my gentle springer had been a bad dog. Then I found PetSmart. The groomers there seem to love dogs (they always tell my mine is their favorite!), they love him, and he loves them. He's a long hair, so not an easy job; they often have to pull seeds and tangles out. One weird thing has to do with scheduling. When I call up and ask if I can get him in "today," they generally can't take him; they say they are fully booked. Last time this happened, I went online to see if I could get a booking, and had no problem. So apparently if you book online, someone is on standby to take those jobs. read more

Today I called PetsSmart to inform them that of the two fish that I had purchased from them one was very ill, and the other had already past. Being that I have had fish live for 3+ years at a time I am no novice with fresh water fish. When I explained that the fish gave my current fish the disease and that I was worried about it, the store manager said that I would have to bring in the dead fish and the ill fish to receive any sort of reimbursement. After trying to rationalize with the manager that bringing in dead fish just didn't sit well with me, he informed my that there is no way he could make an exception to their policy. So, I am giving PetsSmart Chico employees a low rating because their fish are killing/killed mine and they wont take responsibility for it. read more

I'm not a fan of corporate grooming salons but this store doesn't feel that way at all. The grooming staff are always very friendly and treat me and my pups like family. So far I have had Sallie who is super sweet and they adore her giving belly rubs on the way out the door! April has been great and Sommer as well. She is the salon manager and always works with me if I want something that might not be the best fit for the fur babes. She really takes into consideration what I ask for. I'm really happy with the overall efficiency and vibe the salon has whenever I come in, usually with both dogs and Charlie who gets extreme separation anxiety thinks it's some vacation! After getting to know more of the staff and especially seeing how the groomers interact with the animals and customers I can see why I hear so many good things about them. Check them out if you not only want a cute cut but a pleasant customer experience. read more