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    PetSmart

    3.4 (71 reviews)
    Closed 8:00 am - 6:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Teddy Bear and his perfect hair cut!!!!
    SueAnn A.

    PetSmart did the very best cut on my Bichon! We have been to a couple recommended dog groomers and was so disappointed and asked a man at the park who he uses and said "PetSmart ". The price was right too! Thank you Teddy will be back!! He smells so nice too!

    Brian B.

    As a customer I'm appalled and disgusted by the attitude and behavior of the staff. Specifically the closing team on 9/19/2020. I arrived at the store to purchase some food for my cat. I was there about 5 minutes before closing. The automatic door was turned off. The staff could see me at the door a full 5 minutes before they were closed but pretended I was not there. I knocked on the door for a few minutes. Even tried to call the store. They ignored me. Why are they trying to close early? Why didn't they want another customer to come in and buy something? This is a business right? Wondering if it was actually locked I half heartedly tried to pull the door open. It was unlocked. In an "oh shit" moment an employee rushed over to tell me they were closed. Since it still was not yet 9pm I told him I should at least be able to buy the catfood I came for since they're supposed to be open for another 2 minutes and then he says "ok just 2 minutes" like he's doing me some big favor. Can't believe these guys. Do they not want to sell catfood and pet supplies? Despite the BS and hoops I had to jump through to become a customer and make a purchase I still got out of there at 9pm but I won't be returning to this store again because this experience sucked and made me feel awful.

    After the appointment
    Kelli R.

    This review is purely for my experience at the GROOMING SALON 1/21/2022 at 10am (picked up at 2pm). At drop off I had asked for tips and tricks to help with getting out mats on my long hair dog (he is a rescue I've had 3 months and am still learning) and instead was given a rude response by one of the ladies (NOT Payton or Danielle, these two girls were kind) who stated my dogs mats were "horrible" and I would "need to pay $40 an hour more just to brush out the knots". I informed her I was short on money and asked for an alternative when she rudely stated i would need to get him trimmed. Eventually I agreed when I was informed it would only be no more than an inch. Before leaving the lady made a snide comment to my dog (not even to me), saying something along the lines of "hopefully you do well (my dogs name) because you've been stressful before". Now this would be my third time coming to them and not once did they ever mention anything about his behavior while grooming, just happily took my money and pushed me away without any comments or notes. After leaving the drop off I instantly got hit with regret, but decided to keep him there to help him find relief from these "horrible mats" he had. Four hours later I get the call: "we have a couple things to discuss, we were unable to bathe your dog, you won't be paying for this appointment, we rescheduled him for next week" (Paraphrased and shortened). I get there and I couldn't even recognize my own dog. He was shaved down to his skin, had knicks on his back, his nub (he has no tail) and on his stomach. The shave was uneven and parts of him weren't even touched. There was zero communication from anyone at the salon during the four hours he was there... I would have never agreed to shave him bare or have him go through that torture. Who knows how they treated him. After crying the whole way home, my partner saw our dog and was appalled. Knowing I was too nice to confront anyone, she called and spoke to the store manager. The store manager was amazing and went above and beyond to help amend the situation. All in all I will never trust my dog at this GROOMING SALON again. The name of the groomer on the appointment online was Shannon, but I have no idea who actually took care of my dog cause I initially scheduled with Payton and Danielle was the one who took my dog back/returned him. Otherwise, my experiences with the trainer have been phenomenal. The cashier staff is always polite. And the store manager was very accommodating.

    Chester thinks Star is a rock star

    Just got back from the PetSmart on Forest Ave in Chico CA to the grooming center. Star is the person who usually does the grooming for us. Star did a fabulous job doing a pawdicure for Chester our beloved border collie. This is the only place we get Chester groomed since they do such a fantastic job.

    This Petsmart grooming is awesome! My little Shih Tzu Maisie was well over due for a grooming including her fur being matted well Rebecca did an awesome job! And Maisie is so happy now ! Thank you Rebecca!

    My Kona looking fancy

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    12 years ago

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    11 years ago

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    7 years ago

    Groomers and staff there are rude .... wouldn't want them working on our pets! Too many good groomers in the area to settle for this!

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    11 years ago

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    11 years ago

    Good job. Very friendly. My pup was very happy after her grooming visit and so was I.

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    11 years ago

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    14 years ago

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    11 years ago

    Every time I come here to shop, the staff is friendly and helpful. The store feels clean and well organized. THANKS.

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    So far I have had Sallie who is super sweet and they adore her giving belly rubs on the way out the door!

    Mentioned in 3 reviews

    Read more highlights

    PetSmart - pet_training - Updated May 2026

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