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    PetSmart

    3.6 (63 reviews)
    Closed 9:00 am - 9:00 pm

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Charlie getting a Pawdicure Plus!
    Cynthia N.

    We still go here every month or two for the Pawdicure Plus (nail trim & grind, ear and teeth cleaning. Joel is great - calm, kind, and friendly. It's nice that you can just walk in and get it all done within 10-15 min.

    Snowy freshly baked
    Christina G.

    I brought my dog Snowy for a grooming appointment. I have never used PetSmart and my Groomer of four years is out of town. It was easy to book online and I was pleasantly surprised. They had a huge parking lot easy to park. The check-in process was pretty efficient. Noah was the groomer. He was very sweet someone I can tell really really loves dogs. You can tell when someone genuinely does this because they love dogs, the whole thing took about three hours and for $41. I'm completely happy. I will be using this place again.

    Henry and nugget ! Love the staff that groom them
    IGNACIA G.

    Love this location .. super friendly and both Henry and nugget get groomed here .. ( they always do an amazing job ) aca

    This is the work of Doris, the groomer at Petsmart.
    Gloria Y.

    The absolute worst grooming experience EVER. I took my maltipoo Teddy in for a bath and cut at 3:00 p.m. At 7:00 Doris called to tell me Teddy was too wiggly and she only had a chance to take off a little hair, and that I needed to come pick him up. I told Doris he was accustomed to going to the groomer and we'd never had a problem before. She said she would try to give him a bath. What??? I dropped him off at 3 pm and at 7 pm he wasnt bathed!! I told her to bathe him at just cut the hair around his butt, and I'd pick him up. She called at 8 and said she had a hard time, and since she couldn't finish I wouldn't have to pay. When I picked him up I almost cried! I couldn't believe it was the same dog!!! It's like she closed her eye's and groomed him with a machete! Like, this is the worst haircut I've ever seen! The pictures that are attached don't capture how hideous he looks! On top of that he was even more mated under his neck, which made him uncomfortable. This should be a damn crime! Petsmart is a national organization that prides themselves on offering the best service for our animals. Yet, they hired someone who is not a professional groomer and takes NO care for the members of our family. My understanding is that Doris, frequently treates pets in this manner. When i called the manager Nayha, she apologized profusely. Although she knew nothing could make this right, she showed genuine concern, even alarm! She offered a free groom with one of their best groomers. I just can't get over how incredibly awful this experience has been.

    PetSmart: Food for Chatty Guests - Orange & Brown (Easy going Orange broke up w/ territorial Brown last week).
    Belle L.

    It's proper etiquette to offer something for the House Guest. In Spring 2016, an Adult Bird dropped by 2x that gave me The Look! Are Chicago Birds excellent hustlers by making you feel guilty? Fast Forward to Spring 2019. I first noticed skinny, young, teen Orange by peaking his head while standing then hopping from left to right towards the tucked Seed Feeder (to avoid strong & high wind damage). I'm glad that Orange kept the Food Stash to itself as too many distant relatives may put me in trouble with Building Association. PetSmart's $8 GREAT CHOICE 10 LB SEED MIX is a better value than Amazon's HARTZ BONANZA HEALTH & VITALITY BLEND. For Orange's impeccable manners (greets every time he/she drops by), I got a $5 YO DIPS (papaya & mango yogurt bits) that doesn't look like it's a hit. I don't mind a low-maintenance humble guest. Next time, I shall give Orange it's own mini sweeper & trash bin so they can clean their own seed mess. I hope Orange finds an excellent companion. Orange has put the ledge to it's maximum use by sunbathing, and checking out the view. I barely go out just like Richard Gere in Pretty Woman. It's even a miracle that I now see the sunset. NOTE TO PETSMART: DO NOT cancel a pickup order that is already paid for. Bad Business. A reminder email or text would be nice instead of absolutes. Are you in the business of selling OR keeping inventories?

    Jenna M.

    Had a great experience with dropping off my 4.5lb Morkie for his first puppy haircut. The price was reasonable compared to all the other places I called in the city.

    Katie K.

    I love this store! They came by New City August 25th and threw a pet party for us. Everyone loved it! That's when I met Natalie and a few other staff members- they were so friendly, I started to bring my new puppy to them. Everyone in the store is always helpful. They helped me find the right stuff for my puppy and spent a lot of time to help make sure I had everything I needed. My dog goes to training classes with Natalie, she's super friendly and knows her stuff. She gets back to me quickly whenever I have questions or need help rescheduling a class. He's doing so good! I have also met a few of the managers, Jesus and Jane. Both guys have been so friendly and nice, I had a question on some dog food I saw the night before but then couldn't find. Jesus helped me figure out where it was and Jane helped me later that same day. I also had the salon do his first puppy cut, I think it was kassandra. The girls were so nice, he wasn't as scared as I thought he would have been for his first time there. All in all I've had a great experience. Thank you!

    Baxter S.

    I've never had a problem getting help when I need it here. The only thing I don't love is sometimes they're having puppy training classes at like, peak shopping hours and it's intrusive to have so many dogs running around when you just need too cat food. My dog's love it here. Very Clean.

    My bleeding dogs paws after they cut her nails entirely to short, after addressing with them before groom to not cut them short

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    12 years ago

    Great & knowledgeable staff at this location! Looking forward to going to their puppy training classes!

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    Page 1 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I did the puppy course and intermediate with Arelys and she just makes such a connection with the dogs, it's amazing.

    Mentioned in 3 reviews

    Read more highlights

    CleanDog

    CleanDog

    (62 reviews)

    Noble Square, West Town

    I don't even know where to begin. We recently moved out of Chicago and guess the only thing that we…read moreare missing, John. I know we won't be able to find someone like him anywhere else and that makes me and my husband really sad. A. My dog loved going to John, he never felt stressed after John's haircut. B. Have you seen how clean his shop is? My jaw dropped when I first went there. C. His cuts are so amazing, Toby was getting complements constantly. D. Shampoo that he uses is amazing, smells so good. E. My dog is anxious, but John never had a problem working with him somehow , he usually never sits still for anyone. F. He is a professional groomer and I don't think you will find someone like him at least in Chicago area. I can go on and on. I don't think he needs my review but I just wanted to share for someone lucky who lives in the area and is able to get appointment at Clean Dog.

    Not sure what superlatives I can add to what many others have written except to say all of them are…read moretrue. One of the true pleasures of living in a big city it to discover treasures in the most unexpected of places. Who would think that dog grooming would be one such place but I consider CleanDog to be a treasure in Chicago. John brings a rare combination of pride or work and some kind of genius for dog grooming that is ineffable; he just has a feel and an incredible talent for working with dogs. What brought me in the door for our Maltipoo Bailey is that I was looking for someone who would not immediately resort to shears to deal with some matting (admittedly, we had let Bailey go and she was very matted). I know that taking her to our prior groomer would result in her coming home shivering and looking like a short-haired chihuahua. Reading the reviews here led us to CleanDog. In short, John did not disappoint. He is so kind and helpful and went the extra mile (and then another extra mile and then another after that). As others have experienced, we could not believe how wonderful she looked. In fact, it was the best she has ever looked, hands down. John patiently brushed her out, gave her a much needed bath, and then working his own unique magic, brought out the scissors and turned her into a show dog. I can't imagine taking her for grooming anywhere else in Chicago.

    PetSmart - groomer - Updated May 2026

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