Not very different than any other big box pet store, but the staff here are noticeably friendly and take the time to act genuinely. Not just the formal corporate customer service type attitude/language. I appreciate that. I usually visit the grooming salon for my dog's nails. Service is great. There is a large selection of items, as you would expect. Sometimes there are toys on clearance that are a good deal. Ample parking helps too. read more

I would like to leave 0 stars! I typically only leave reviews when something is exceptional. Well, this grooming experience was exceptionally awful. My Australian shepherd has long beautiful hair. He had a few mats under his neck from his collar and I said it was ok to shave off if unable to brush. But I specifically said, do not shave his fur! It's his air conditioning and we are heading into summer, I picked him up and the guy had shaved his entire body to 1/2 inches!!! Here is before and after. I am crying. I still paid but I'm so upset! I know it will grow back but damn! It's like he decided to shave him because it was easier than brushing. Which is what I needed help with. Never never NEVER again!!! Please read this and DO NOT subject your baby to this! read more

PetSmart - WTF! - Pet Groomers Near Me - Chicago, Illinois

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DO NOT BRING YOUR PET HERE FOR GROOMING! Avoid the grooming salon at all costs! We brought our German Shepherd here for grooming, including a brushing. We should have expected a horrible experience when our dog could not wait to get out there upon pickup! Over the next couple of days, we found several red marks on her body under her fur, clearly a sign of overly rough brushing and grooming. It took weeks for the marks to heal completely. We called the store and spoke to the manager about the store taking responsibility and paying for her vet bills. We were asked for her medical records following her vet visit. At first, the manager told us that her medical records show a history of allergies, which could cause the red marks. This was a ridiculous assumption, as she's never had red marks due to her allergies! She had been groomed several times before without issue! After some back and forth, we were told that they would need to talk to their corporate office to determine liability. I kept calling for an answer after not hearing back, but never heard back. More than anything else, we were stunned by the gross incompetence shown by the groomers that they would brush her hard enough to give her red marks! Do not give Petsmart (especially its grooming salon) your business when there are so many amazing groomers throughout the city. read more

A decent Petsmart! I think where this location really excels is in its employees. Jakara (spelling?) is always so sweet, and makes sure the customers are getting their rewards. She's the definition of excellent customer service! read more

Took my lab for a quick wash, has super thick hair and Meg who bathed her took 20 minutes to wash her and completely dried her VERY thick hair. I honestly believe she only used the perfume spray they use to make them smell good. Petsmart is famous for these things. I will never take my dogs there again. read more

We still go here every month or two for the Pawdicure Plus (nail trim & grind, ear and teeth cleaning. Joel is great - calm, kind, and friendly. It's nice that you can just walk in and get it all done within 10-15 min. read more

PetSmart - Charlie getting a Pawdicure Plus! - Pet Groomers Near Me - Chicago, Illinois

I brought my dog Snowy for a grooming appointment. I have never used PetSmart and my Groomer of four years is out of town. It was easy to book online and I was pleasantly surprised. They had a huge parking lot easy to park. The check-in process was pretty efficient. Noah was the groomer. He was very sweet someone I can tell really really loves dogs. You can tell when someone genuinely does this because they love dogs, the whole thing took about three hours and for $41. I'm completely happy. I will be using this place again. read more

PetSmart - Snowy freshly baked - Pet Groomers Near Me - Chicago, Illinois

After taking my dog to the vet today they recommended me to grab a specific type of flea and tick preventative for my dog. After a quick google search this Pet Smart location advertise they can have it ready in 2 hours, I live close so I figured I'd just walk over instead of placing the order online. When I got in the store I asked the cashier which aisle I could find the product in he told me and after walking the aisle and almost every other aisle I wasn't able to find the product. I walked to another employee and asked for help and he checked one place and apologized to me and said they must not have it in stock. After driving and checking 3 other petsmarts I had the bright idea to place the order for in-store pick up and they filled it... I'm happy they had the product I needed but wish I could've picked it up 5 hours ago when I was in store. read more

Love this location .. super friendly and both Henry and nugget get groomed here .. ( they always do an amazing job ) aca read more

PetSmart - Henry and nugget ! Love the staff that groom them - Pet Groomers Near Me - Chicago, Illinois

I understand it's a pet store, but whoa the smell almost knocked me off my feet. Thank you to the nice lady and Banfield for helping me with my pups anal glands. read more

The absolute worst grooming experience EVER. I took my maltipoo Teddy in for a bath and cut at 3:00 p.m. At 7:00 Doris called to tell me Teddy was too wiggly and she only had a chance to take off a little hair, and that I needed to come pick him up. I told Doris he was accustomed to going to the groomer and we'd never had a problem before. She said she would try to give him a bath. What??? I dropped him off at 3 pm and at 7 pm he wasnt bathed!! I told her to bathe him at just cut the hair around his butt, and I'd pick him up. She called at 8 and said she had a hard time, and since she couldn't finish I wouldn't have to pay. When I picked him up I almost cried! I couldn't believe it was the same dog!!! It's like she closed her eye's and groomed him with a machete! Like, this is the worst haircut I've ever seen! The pictures that are attached don't capture how hideous he looks! On top of that he was even more mated under his neck, which made him uncomfortable. This should be a damn crime! Petsmart is a national organization that prides themselves on offering the best service for our animals. Yet, they hired someone who is not a professional groomer and takes NO care for the members of our family. My understanding is that Doris, frequently treates pets in this manner. When i called the manager Nayha, she apologized profusely. Although she knew nothing could make this right, she showed genuine concern, even alarm! She offered a free groom with one of their best groomers. I just can't get over how incredibly awful this experience has been. read more

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It's proper etiquette to offer something for the House Guest. In Spring 2016, an Adult Bird dropped by 2x that gave me The Look! Are Chicago Birds excellent hustlers by making you feel guilty? Fast Forward to Spring 2019. I first noticed skinny, young, teen Orange by peaking his head while standing then hopping from left to right towards the tucked Seed Feeder (to avoid strong & high wind damage). I'm glad that Orange kept the Food Stash to itself as too many distant relatives may put me in trouble with Building Association. PetSmart's $8 GREAT CHOICE 10 LB SEED MIX is a better value than Amazon's HARTZ BONANZA HEALTH & VITALITY BLEND. For Orange's impeccable manners (greets every time he/she drops by), I got a $5 YO DIPS (papaya & mango yogurt bits) that doesn't look like it's a hit. I don't mind a low-maintenance humble guest. Next time, I shall give Orange it's own mini sweeper & trash bin so they can clean their own seed mess. I hope Orange finds an excellent companion. Orange has put the ledge to it's maximum use by sunbathing, and checking out the view. I barely go out just like Richard Gere in Pretty Woman. It's even a miracle that I now see the sunset. NOTE TO PETSMART: DO NOT cancel a pickup order that is already paid for. Bad Business. A reminder email or text would be nice instead of absolutes. Are you in the business of selling OR keeping inventories? read more

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The manager, Hope, displayed extreme rudeness. When I requested to use the January $5 coupons for grooming/nail services for my two dogs, she responded with a threat. She said, "I can apply it for you this time, but I'll ensure you won't be able to apply any discounts in the future because you've asked for discounts every single time, 5 times in a row." It's concerning that a store manager would threaten a customer like this. I visit for grooming every other month, and naturally, when there's a store promo, I'd like to take advantage of it. It's not like I'm asking for something special, and often, the store staff proactively apply the available coupons without me asking. Hope's behavior was exceptionally rude. When I addressed her bad attitude, she even threatened to put me on a block list, preventing me from returning. She said: I do have the level of power to put you on the block list, do you want to continue or not? read more

Joel was awesome! They canceled my grooming appointment because someone called in sick.. Joel was kind enough to still squeeze us in. He did a fantastic job on a mini golden doodle and made sure he wasn't nervous at all! Highly recommend!!! read more

I love this Petsmart! Granted, my wallet doesn't for spending all my money here, but my puppy is happy and that's all that matters. We started puppy training class here with Natalie. She's great and makes an effort to work with each puppy and give tips that are specific to my puppy's behavior and personality. I love when I run into her when I'm at Petsmart outside of puppy class because she will greet Millie and review tricks! I just came here for grooming yesterday. Millie is pretty low maintenance right now besides her barking throughout her bath. Samantha still put on a smiling face despite how loud Millie was. Millie is super soft and smells awesome. The Banfield here is also good. I find that their service is pretty efficient and they're super nice. Sign up for PetPerks! Extra discounts is always a good thing. read more

Have been taking our cocker spaniel Norton to the Kingsbury location for years and almost always the staff has demonstrated, in just about every single visit, the highest standards of professionalism. Our dog comes out of the sessions looking exactly how we like him to, his temperament is great and the staff closes the transaction smoothly and elegantly. Kudos to Chris, Logan and the lady who groomed him today 9/2 whose.name I have tried to remember but can't (salon lead) for the awesome service! Keep up the good work! Cheers Luis and Felix read more

Let me start by saying, I should have noticed the red flags when the woman ahead of me was rushing in to pick up her dog from the grooming salon... they called her to come get her dog because "he wasn't wanting to deal with them"... then, I watched the woman walk a sweet dog out of the salon totally calm and docile. I also watched another customer hesitant to leave her puppy with the groomer as she spent an enormous amount of time trying to explain the services she wanted and how to tend to her dog. After her, I dropped off my cat to be groomed. I explained that he was old and it was his first time being groomed. I had not even left the store (5 minutes maybe) and the groomer was calling me to pick him up because he was not "being nice". I returned to the salon to have the groomer tell me that she took the cat out of the crate and he hissed at her. She then proceeded to turn the crate upside down, trying to dump the cat out and show me how he hissed at her... well I would have hissed at her too! There is no way she took the time to get to know my cat, rub him and help him feel at ease, not in the 5 minutes she was with him! She had no pet groomer "bedside manner" and really did not care about even trying to soothe my cat. After less than 8 minutes in the store, She just handed the crate back to me and told me she was going to cancel my appointment! There are not a lot of cat groomers at petsmart and they are trained as specialists, which means she should have known how to handle my 16 year old cat!! What cat likes to be washed and given a haircut? Not many, which is why there are special groomers trained to do so. Precede with caution. From what I witnessed and experienced today, this grooming salon lacked the patience, kindness and gentle hand that should be expected when you are dropping off your beloved pets! read more

My review is mainly based on their dog training classes. This store is newer, so everything is very organized, clean, and there's always parking, which is great! We are in our second training class with our puppy, and plan on continuing. Our trainer, Arelys, is amazing! It's almost unbelievable how accomodating she has been with our schedules. She's offered to do classes earlier or later or made up classes on her own time when we were out of town. The classes are VERY reasonably priced, and more than worth it. They even throw fun tricks along with obedience- fun for you and your dog! I have two dogs, the first I self-trained with really no set plan. The difference between the two is remarkable. My puppy is constantly getting compliments and I'm proud of her! Thanks to Arelys for all of her help and guidance, teaching us fun tricks and making this whole puppy-breaking and training thing fun! read more

I love this store! They came by New City August 25th and threw a pet party for us. Everyone loved it! That's when I met Natalie and a few other staff members- they were so friendly, I started to bring my new puppy to them. Everyone in the store is always helpful. They helped me find the right stuff for my puppy and spent a lot of time to help make sure I had everything I needed. My dog goes to training classes with Natalie, she's super friendly and knows her stuff. She gets back to me quickly whenever I have questions or need help rescheduling a class. He's doing so good! I have also met a few of the managers, Jesus and Jane. Both guys have been so friendly and nice, I had a question on some dog food I saw the night before but then couldn't find. Jesus helped me figure out where it was and Jane helped me later that same day. I also had the salon do his first puppy cut, I think it was kassandra. The girls were so nice, he wasn't as scared as I thought he would have been for his first time there. All in all I've had a great experience. Thank you! read more

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Had a great experience with dropping off my 4.5lb Morkie for his first puppy haircut. The price was reasonable compared to all the other places I called in the city. read more

PetSmart - Pet Groomers Near Me - Chicago, Illinois

I've never had a problem getting help when I need it here. The only thing I don't love is sometimes they're having puppy training classes at like, peak shopping hours and it's intrusive to have so many dogs running around when you just need too cat food. My dog's love it here. Very Clean. read more

PetSmart - Pet Groomers Near Me - Chicago, Illinois

DO NOT GO HERE FOR GROOMING!! Brought my yorkie here to get groomed yesterday she came home with her nails bleeding, cut WAY shorter then they should have been. All this after I specifically addressed with the grooming manager that they were long and needed barely any taken off in attempts to not hurt her or have her bleed. On top of this I asked Christian the groomer responsible for her groom and nails if she had any problems or bleeding, for him to lie to my face and reassure me my dog did not when he clearly cut them to short and she began to bleed when we arrived home. There was also a cut on her leg, no where near her nails. Totally unacceptable and unprofessional, these groomers have minimal training after I researched their credentials. DO NOT BRING YOUR ANIMALS HERE ! Pay the extra money and go to a private grooming salon, it will be well worth it to not have to deal with the trauma they put these pets through. read more

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I took my Black Lab mix to the groomers $25 plus tip. When I tipped the groomer, she said,"You don't have to do that." Unh..... I don't know if it was because she didn't want a $10 tip, because it was too high or too low, or because she wasn't suppose to take a tip either way take it and be quiet. There are far too many people in the service industry being stiffed out of tips and she's turning one down? Anyway, my doggie looked great she loved her little head scarf that they wrapped around her collar. She was walking with such confidence it was so funny. It was almost like she knew she looked good. ha ha ha, She looked very proud of herself like they took good care of her and usually, she's a mess when given a bath. They gave her a good report card for her behavior, which I thought was a really sweet touch. read more

This Petsmart seems so much friendlier than ANY other location I have ever been to. I know that training 101 is to greet customers when they enter a store, but this staff really does give you service with a smile. :) I even got offered help carrying my dog's food to the car. Sure, I can take you to the gun show and kindly declined the offer, but it is the thought that counts! As far as the chain as a whole, this is a very clean location, has well stocked shelves, and has more of a selection than Petco. read more

I love PetSmart! Its so much cheaper than other pet stores...ahem...petco. This one is new...SPARKLING and gleaming! Plus, a parking lot to boot! I loved it. I think I am going to ditch the Petco that is super close to me and start coming here. There is about a 10-15% difference in price. That is huge! read more

Do not book salon appointments here. You can't get a weekend spot without booking several weeks in advance. Ours was today and I received a phone call this morning that it was canceled due to staffing shortages and Covid restrictions. Sure. Manager was not helpful and I'm escalating the issue to corporate. Guess I'm lucky after reading all the horrible grooming reviews anyway, but thanks for the inconvenience, PetSmart! read more

This store is huge and I've found that this store has items that the other more centrally located stores don't. I assume it's because it's kind of off of the beaten path. I've had nothing but great service here; the staff is incredibly helpful and knowledgable. I used to shop at Petco because it's closer to my house and work, but I'll be making the trip to this location instead from now on. read more

A bit of a mixed bag here, i've had a few good experiences here and some rather lackluster. I'm inclined to believe most of the staff are well intended but when I brought our (in an instant turned) incredibly sick baby turtle in to have the on-site vet take a look, we were eventually turned away. Few caveats. The turtle in question was bought about Seven months prior in Chinatown, it was probably only a few months old at time of purchase. Chicago law.lol stipulates reptiles under 4 inches in diameter cannot be bought or sold. Ummm, okay, Exhibit A of 1st World problems all the while 5 ppl were shot in the City that day but I digress. So, all the staff hovered around our nearly lifeless looking Shelby when one of them pulls out a biz card and tells us "this vet!" would see her....but at a cost. Like $1K but he's not sure, purely anecdotal.lol I take Vet biz card, thank them for their serious (and i mean that) attention to the very obvious, critical situation at hand....and go home, thinking this is for sure Shelby's last day. **Shelby condition update** After doing almost nothing other than put her in her own tank for the night (she has a partner, bought at the same time, Oscar, whom she shares room and board with) the next day she is sound as a pound, not missing a beat! and doing incredibly well to this day - read more

If you want to train your dog (and yourself) the right way, go to Kim. We got a little mutt from a shelter when he was about four months, so he was just old enough to have developed some really poor habits. Kim was so patient with him and so loving. The tips she gave us were wonderful. Especially when it came to getting him to stop puppy biting everyone! We went through the class, and our pup's behavior has improved DRASTICALLY. Not only that, but we took him in about four months later, and Kim remembered his name! And he sure remembered her. He got so excited he piddled everywhere. read more

Do not shop here. The building owner has a towing company sitting in the lot and watching people. I went to a store that was "off property" and the guy was watching me and called my car in. It was gone in 8 minutes and I had to take a 22 minute uber and pay $218 to get it back. Rendered Services is the scum of the earth read more

I must say, this review is far overdue. My little pooch Nola and I have been coming here religiously for a year and have never had a negative experience. From the grooming salon, to the treat/toy selection to the phenomenal staff, it really doesn't get much better than this location! I do have to give a special little shout out to Arelys- who is the dog whisperer of the the Midwest. Nola is a spunky little firecracker and Arelys trained her like she was no sweat. I did the puppy course and intermediate with Arelys and she just makes such a connection with the dogs, it's amazing. It cracks me up how Nola will try and sniff for Arelys if we go to the store on a non-training day, because she has such a great time with her during the training sessions. I would give this location 10 stars if I could. Great, great customer service. Extremely impressed!! Thanks, Arelys!! read more

Was trying to purchase fish at 7:50pm on a friday when they supposedly close at 9pm. Was told i couldnt purchase fish at 8pm, cause fish sales had stopped? Didnt realize this was a thing at petsmart, never been told that in all my years going here. read more

Great & knowledgeable staff at this location! Looking forward to going to their puppy training classes!

New location, seems more updated than other PetSmarts I've been to read more

PetSmart - Jessica did a wonderful job grooming Baxter :-) - Pet Groomers Near Me - Chicago, Illinois

I had a good experience with the grooming salon. My 15yr old apple-of-my-eye toy poodle Charles looks great. He was a scrubby mess prior to coming in. I wish I had got the male employee's name. He did a great job. I'll come back and ask for him. Thank you! read more

PetSmart - Pet Groomers Near Me - Chicago, Illinois

We brought Addison to Petsmart for a puppy beginner class starting in January. Tom is a great trainer! In 6 weeks Addison learned loose leash walking, sit, stay, lay down, here, and how to socialize with other dogs. He also helped us with questions on the side, like how to control barking or avoiding jumping to the counters. He also told us to feel free to reach out if anything comes up and we need some guidance. He's a great asset to have!! Also, if you get the puppy book there's a coupon to make the class even cheaper. Definitely worth it!! read more

PetSmart - Pet Groomers Near Me - Chicago, Illinois

i go to this location all the time to get crickets for my leopard geckos, i always like to come in and look at the animals.. today i looked at the leopard geckos and there was a literal dead, decaying baby leopard gecko in its tank. read more

PetSmart - a decaying baby leopard gecko :-( - Pet Groomers Near Me - Chicago, Illinois

I love this petsmart! The staff is BEYOND helpful and extremely friendly. I urge everyone in the area to STOP GOING TO PETCO on Clybourn and go to this Petsmart! 5/5 stars!!! read more

Ma dawgs luk gud. Dem babies go in ratchet but come out lookin like playa pimps. All da bishes go cray wid dey "ooohs" and "awwws" n im like "yeah, wassup?" n too bad dey ain't got no babymakerz cuz ma neked dogs b fiiiiine wid dey shorty legs n flat faces. Holla atchyo gurl, she hittin da park up wid dese fine fo-legged mammals. read more

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Worst grooming experience. My Golden has a really bad haircut. And it seems like they did not care about her. Her tummy has shaved spots and overgrown spots. Her paws and back have the same cut. I asked for a golden cut like we have had before and I will never go back. read more