I'm here 24/7 weekly and I don't even work here and by far it's been great service for me, I've bought multiple fish and I volunteer with KittyUpCatRescue at the store. I haven't done any services, so I don't know how that is but I want to do pet grooming training there but they haven't got back with me in over a year about it. All the workers are very nice and welcoming and always have a positive attitude even when I bother them with questions and for them to open the cat room haha. One negative thing I don't like is they don't have water bowls for people with pets that come in and sometimes there's nothing to clean up your dogs accidents. I wish they would take better care of customers. Second thing for when you adopt a pet like a turtle they need to explain the right way to have that pet.. I don't affiliate with places that sell living beings that can't even give out the right information for those pets and sell them to whoever. Third negative is they sell the most idiot items that totally wastes your money such as a 60$ thing to put on your table so the cats won't jump on it... Guys go to YouTube and look up how to keep animals off the table... it's a peice of tinfoil lol stop wasting your money when you've got it right there in your home. Also with turtles they sell horrible products that are scientifically proven to potentially kill the animal. Just stop and don't waste your money. read more

PetSmart Grooming - Trying on dog harnesses and collars. - Pet Training Near Me - CARTERSVILLE, Georgia

Left my dog bleeding all over my car after his first ever wash by "professional" pet care (PetSmart Cartersville). They never mentioned anything about the damage to his nail when picking him up. Upon returning to get some type of refund, apology or credit, the staff/manager stated that "it happens" and pointed out the dog in her arms even had a nail trimmed too short as well. My dog (a shelter rescue) was already scared of nail trims due to apparent mistakes from previous owners. I had always cut them a bit lower myself to make sure he never bled and to attain some level of trust. Now all the work I had built towards trust was ruined by mistreatment from this team at PetSmart. Completely unacceptable. No remorse. No apologies. Manager just casually smiled while saying "The most we can do is a free nail grinding next time." Last thing I'd ever want them to do is go near my dogs nails again. The blood stained backseat will be a permanent reminder to never go back for grooming at PetSmart again. read more

PetSmart Grooming - Blood soaked paw and terribly trimmed nail that was wayyy too low - Pet Training Near Me - CARTERSVILLE, Georgia

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It was incredible, Monica was so nice and helped us find everything we were looking for, truly an incredible experience

I had a terrible experience at Petsmart today all due to their manager SAM. Terrible customer service! I am going to take this above way him. I like Petsmart, too bad I won't be back to Cartersville location. read more

I took my poodle in for a trim and bath. The groomer said she might need to shave a few areas of small knots - she had groomed her before with no problems. She SHAVED her entire body, including her ears, and nicked her in several places. I was so upset I couldn't even speak - I wish I had been able to speak, and I REALLY wish I had not paid them. They knew I was upset - they couldn't even make eye contact. My dog is so sad, and incredibly traumatized. I hope NO ONE EVER takes their pets to this place for grooming. It was a horrible experience! read more

Groomer cancelled a 9am to 4pm grooming appointment, because of a mix-up (on our part) which caused us to be 20 minutes late. I tried to ask the groomer if they could still take the appointment, but they declined stating that they were already booked for the day... I looked around, and there wasn't another person or animal in sight. Maybe the groomer was having a bad day, I'm not sure, but I found their attitude and their response to the situation, unsympathetic and inflexible at the very least. From my perspective, a 20 minute late arrival time, forgive the pun, but shaved off of a 7 hour appointment window, should have afforded us some additional flexibility in the groomer working with us I feel like. read more

Excellent grooming and care for my baby. It was his first groom and he did splendidly. Price was reasonable and they are open on Saturdays. read more

I'm not sure where to start... I would give less than one star if possible One of my dogs had a bleeding abrasion on his throat after a grooming... He has been to other groomers in this town and has never suffered any injury whatsoever. I will never take my dog back to Petsmart. I will never buy another product from that store and I will never set foot in that place! read more

Just moved to town; went to get pet service. The grooming staff could not be more rude. Guess they don't need customers. I'll take my business elsewhere. read more

This Cartersville PetSmart has a wonderful group of extremely helpful and caring employees, so I don't share the unilateral opinions of the reviews before mine. It sounds a bit dramatic to me. The store is clean and is stocked as much as a small store can handle. I have never seen an unsmiling face or have never heard about any type of rudeness. I often walk around with my children so as to educate them about small animals. The habitats are clean, including bowls, toys, perches, etc. PeSmart has many sales and stands behind its merchandise. Thank you for coming to Cartersville. read more

They need to make a rule about customers buying dozens of individual cans of food. It takes forever. I was stuck behind one lady so long, after I left I felt like going to the DMV just for fun. read more

This is by far the worst shopping experience at a pet store I've ever had. One of the guys that works there is a total dick. He's condescending and rude. Then at least two others are incompetent. One of them even tried to sell us dead fish. The animals there are in poor living conditions. They don't seem to even care. My wife and sister saw a red eared slider turtle and were very concerned for it's well being, as was I after seeing the poor thing. He looked sick, he could barely open his eyes even after the same idiot employee who tried to sell us dead fish, poked the turtle with the hard end of a fish net handle. The turtle didn't have his UVB bulb turned on. UVB is very important for turtles health. Just avoid this place completely! If you are looking to buy a pet either go to PetSupermarket or go to a different pet store in a different city. Because so far PetSupermarket is the only good pet store in Cartersville. Short version: Rude and incompetent employees who don't have a clue and shouldn't be working with animals or anywhere for that matter if they are that rude, incompetent, and ignorant. They don't care about their customers or pets satisfaction. read more

I have never had a bad experience here. The employees are friendly and helpful, the pets look well cared for and the shopping experience is easy. read more

I was excited to find out that there was finally going to be a PetSmart near me... but now I wish it had never been built. This place is unprofessional and do not care about their customers. I went there 3 different times and my experience there was always bad. The first time I went we were looking around and an employee there was rude and s total smart ass to us when we asked him a simple question, and he was yelling at another customer's kid while talking to us. The second time we went we were getting a tank on a Black Friday sale and the same guy was being rude to the other employees and to us again when putting the tank in our car. The third and final time that I will EVER come here again we were buying fish and they were going to sell us DEAD fish. The turtles there are also sick and not being care for properly... This place just needs to be shut down and it doesn't even deserve one star. I will continue my shopping at PetSupermarket. read more

I recently visited Petsmart Cartersville to purchase a harness for a stray dog with no collar I had just found in a large wooded section. I had decided to leave the dog in my car because she was very skiddis. As I entered the store I was welcomed by a lady who appeared to be the greeter. (That was nice.) I continued on to the aisle for leashes, etc. Surprisingly, I discovered an overwhelming variety of options...I asked for help! She said "oh, let me get Chelsea!" Well, Chelsea was amazing. I explained that I needed a harness with good restraint. She immediately pointed out a Kong padded harness. We discussed her size and weight and she suggested a large. She spent about 15 minutes showing me how to adjust and fit the harness. Unfortunately, when I got back to my car and tried to put it on her, I discovered I needed help! So, I took her inside and found Chelsea. She calmed her down in no time and fitted the harness successfully! She obviously loves what she is doing and she is awesome doing it! Don't let her get away!! read more

I am new to Cartersville and I took my dog for a bath, nail clipping and teeth cleaning. They did a fantastic job! We have used this service 2 x's and getting ready to go again! Happy Customer! read more