I have had Renee train my dog Tinsel in the past. She has been great to me. I regret making a complaint and acting a fool over a small complaint once to her boss. I as a customer was not in the right that day. Renee will do the world for her customers and listen to you cry about the needs of your dog. read more

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Devony is awesome with our cat. however, with Devony out temporarily we got the trainee... he looked so bad my wife cried when i got home. really disappointed. When I called and complained, their customer service was great. they rescheduled me for tomorrow with Devony to try to fix the damage. read more

Devony has been our groomer for about two years and is so good with our dogs! She is patient, attentive and always has a smile. If she notices behavior or other changes, she always shares them with us so we can monitor between appointments, which has been very helpful. Her compassion is obvious. Thank you Devony! read more

Deveny did an EXCELLENT job on my golden retriever, Keegan. His photo should be on the website. It's sometimes difficult to find a groomer that is as talented with a golden. This was my first experience with Deveny. She earned every single star!! Worth the drive to Carson from Incline. Thanks so much Deveny!! read more

9/2/2023 On way back home and so glad there's a Petsmart. The furrbabies are very picky eaters, so I always pick up a bag of BilJac for free standing food. Not to busy and easy to find. read more

PetSmart - Pet Stores Near Me - Carson City, Nevada

I bought a cat tree at the Carson City location and it ended up being defective. I returned it and exchanged for a different cat tree. John the manager was extremely kind and very helpful, making my exchange a pleasant experience. Thank you so much! read more

PetSmart - My new cat tree - Pet Stores Near Me - Carson City, Nevada

My dog has done the Beginners, Intermediate and now in Advanced Dog Training. I have had many trainers in the past, but I have to say Renee is the best of all. She explains why we are teaching our dogs certain commands very well. She is very patient, compassionate and takes her job seriously and with pride. I highly recommend her for puppy thru adult dog training. read more

Our Sadie girl gives two paws up for her grooming experience with Michelle every time!! The extra care and attention that she gives our furbaby is ahhmazing and we wouldn't take her to anyone else!! With coming every 3 months to make sure that Sadie girl gets the Premium bath & brush, teeth cleaning and nail grinding - I can NOT say it enough that Michelle goes above and beyond with our lil girl Sadie. Hobey and Sadie love, love shopping after her spa day with grabbing a few treats and toys to bring back home with a wide selection for every breed and don't forget to watch for those wonderful holiday options too. Fun to look at the fish, hamsters and other lovely little small pets that are available in the store for purchase too. Thanks again to Michelle and the grooming staff - see you all again soon!! read more

PetSmart - Sadie girl ready for her doggy pampering time with Michelle. - Pet Stores Near Me - Carson City, Nevada

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Rheana is my dogs groomer, she always does a thorough job, always on time, and my dog looks great!

Took my dog in on a walk-in appt where no appt was needed. I called in advance to make sure that day was OK for them and a salon worker looked up for my day and said OK bring him in. I had a DR appt that same time and needed to leave him there till I got back which was about 1 hour. They refused to take him even though website says no appt necessary or needed. I told them about the Dr appt and it diid not phase them at all. They only needed to grind his nails and take the access fur off his paws I guessing about a 10 minute job. The store manager came in and basically told me they were not going to do it and the salon was totally empty of dogs being trimmed, etc. I have been a customer of this place for many years. The manager was totally unprofessional in his approach to this issue and obviously did not care that the dog was going to have to sit in the car with temps already in the 80's and climbing. I cancelled my Dr appt. So much for PetsMart caring about animals!!!!! read more

I have been taking my Shiba Inu to get groomed for 6 years. They have always been excellent with my dog. I just would not go anywhere else. Very friendly staff. It's a lot. Of work grooming dogs they are the best very reasonable pricing. read more

Me and my girlfriend were dropping off our dog at petsmart for her grooming yesterday. One of the groomers, I believe her name was Brianna by the name on her shirt, was being very verbally aggressive to a sweet little white dog. Yelling at the dog saying it was naughty and to "STOP IT". I couldn't see what the dog was doing for her to be so aggravated with it. It definitely upset us and left a bad taste in our mouth. We won't be returning read more

I take both my dogs to the grooming salon here in Carson city. The hours are always very accommodating. I love the staff, especially Courtney! She really does a great job with my dogs. My big girl Katie is and Alaskan malamute and German shepherd mix. She is probably the hairiest dog out there. Courtney did a great job with her and was very gentle as she is getting old. My little guy Mike Wazowski is a mini Australian Shepard. He needs a good cut and cleaning fairly often. Courtney did a great job and listened to what I wanted. She even had some input as to the breed standard cut that was very helpful. I will bring both dog back to Courtney! read more

Used their grooming services for my dog as I was in the area on a visit. Paid $85 for a mediocre bath and brush out. He still had dirt around his mouth and fur not fully brushed through. On top of that, Brianna (who checked me in) probably shouldn't be in a customer facing role as she clearly made it known customer service was not her forté. read more

If I could give zero stars I would. I have been taking my dog here since he was a puppy. This last grooming appt I scheduled the new puppy as well. His rabies vaccination was expiring this month and they refused to see him. They were rude and inexperienced. They even called the manager and they immediately said no. My dog was not new or behind on his shots. His vet told me to take in the record and let them know his appt was next week. His rabies was not expired. So he new puppy and my one year old dog both left without their baths. For the price we pay for these services the customer service should be better. I will be spreading the word to not waste your time or money on this store. read more

Very poor service , especially in the fish and reptile area. More than a dozen times, waited for more than 10 minutes after paging somebody to help. I now make sure to go elsewhere for my pet needs. They lost a customer that has 2 dogs, fish and a reptile. read more

I always come here to get my dog groomed and they always do an amazing job. Have plenty of aisles for dog toys so the my pup can choose what he wants. Great selection of small animals as well and have the sweetest snakes. read more

The store was advertizing a special on Pawdicures. So I called to ask about it. When I called the gal answering the phone said she knew nothing about the ad and asked me to print it up from the computer and bring it in. I asked if I needed anything else and she said to just come in and pay at the front. Upon my arrival I was denied service because I did not have their vaccination records with me. I told them that when I called I asked and no one said I needed to bring them. "Well I dont know who you talked to, but we can not give any services without those records." Ok lets call my vet and see if she can fax them over, unfortunately for us my vet left early for the holiday weekend and wont be back til Tuesday. The sale ends Monday. PS: I am a senior citizen and it was a struggle for me to get my 2 dogs to the back of the store. I will not be returning to Petsmart any time soon. read more

I've been taking my schnauzer Lucy to Reanna who is the manager at the grooming salon. She's done her grm consistently for over a year. She always does a great job with her!! She looks super cute and happy every time after we leave! I highly recommend her to all my friends and family with dogs in need of a good haircut!! read more

I have taken my two labs to petsmart pretty much their whole life for a bath and to be brushed every so often. This was my first time at this petsmart and I will not be going back. They are not even that clean, they weren't brushed and when I tried to change my phone number with the staff they ignored it and still called the old number. Very disappointed read more

The staff at this location are top notch. However, today,729/20, there was a lady behind me in line that did not have on a face mask. She was the only one in the store. All the clerks are young and probably did not want controversy, which is understandable. However, what I noticed is there are no signs on the door that describe the Nevada state mask mandate, like all the other businesses post in the area. Please help your own employees and your customers by posting signs in the entry that make it clear that masks are mandatory in NV. read more

I just got my animals back from the sitter yesterday and I have no food left whatsoever for them I just got off of work and arrived at PetSmart at exactly 6 p.m. and the man would not let me inside for 1 minute to get food. apparently the sitter did not feed my animals as instructed and they are extremely hungry. I did not know that you closed two hours earlier today. Working at a pet store the animals should be your absolute number one priority. The man working did not have any consideration whatsoever for my hungry animals that need to be fed right now. If you do not care about animals you should not be working at a pet store. This is the place where I have always came for my pet supplies but I guess I have to go to Petco from now on. I gave Petco a call and they have already checked me out over the phone and set aside the supplies I need so I can pick it up even though I was a couple minutes past closing. You are really good at losing business PetSmart read more

I have been visiting this store for many years now for our various animals on a two to three-week basis, Today, I stood in line to get help and waited my turn (like a responsible adult). When it was my turn the kid at the register happily took my money and handed me a receipt then told me I had to wait while he helped the customers now coming up to the line. I waited and watched him help two other customers. Then he turned to another employee in a blue shirt and asks him to get the crickets I came in and paid for. The guy gets on the phone and wonders around the store. Then, while the guy who helped me is now helping another customer, the blue shirt guy comes back and asks the kid what he was supposed to get again. By this point I am mad! I waited my turn, now I have to wait until it is convenient for them?? The lady at the register next now leaves her register and goes into the office at the front of the store. I followed her and asked for the corporate phone number. She tells me that it is normal to have to wait for crickets. Now, I have been purchasing these for a long time......and if they don't help me on the store floor, then the cashier goes and gets them for me immediately. So...how is this normal?? Finally, Mr. blue shirt, who can't remember a simple task, comes back with the crickets. I leave and immediately call the number she gave me. I follow the prompts to customer service and get an agent. Except...when the line picks up, there is no one there. I can hear other reps talking on the phone to other customers. I waited 16 minutes before I finally hung up. Yes, that was a long time to listen to someone else talk to other customers, but I waited to see if someone would return to the line. Nothing. Just in case anyone at the corporate office cares, I called 1-877-435-7670 at 4:15pm today. So, this story gets even better...... My husband calls the store and wants to talk to a manager. The lady, who I followed to the office, gives him all sorts of excuses, lied about what happened, and then HUNG UP THE PHONE ON HIM!!!!!!!!!! This places customer service has really hit a low. I will give my business elsewhere if this is how you treat your customers. read more

Long hair dog grooming: They were very friendly. At first I was taken with how clean she looked but now as I keep looking at her I have to admit that they did a pretty awful job. For some reason they trimmed way too much off way up on her sides, which I never asked them to do. It's very uneven (and they said she was "hard to blend" because of her wavy hair. Her previous owners had her groomed many times and she looked beautiful, so, no, it's not her hair's fault. I just sent the picture to them and they are horrified). We only asked for her belly, rear, leg feathers, and feet to be trimmed. She looks pretty patchy...I'm not the type to care too much about appearance, but look at the picture and judge for yourself. Hope it grows out OK. They left a surprising amount of feather on her legs, so snow and mud will still be sticking there. They also "quicked" one of her dew claws. One of the main reasons I took her to the groomer was because I was afraid of hurting her toenails and she's fussy about her feet. So this was a step backwards in that regard. I saw them grooming a terrier dog and it looked really cute. But if you have a dog with a coat like a golden retriever or some such, go elsewhere. read more

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Don't get grooming here. I just stopped to get my dogs nails clipped and they are sharper than ever. I looked, trey cut maybe an eighth of an inch off and didn't grind them at all!! VERY disappointed !!! read more

My dog was in for grooming yesterday. I selected a groomer. When I arrived I found out she wasn't a groomer and couldnt cut any of his hair but his feet. The site doesnt indicate that the people working in the salon have different designations and can only do certain tasks. I booked an appt in the 'grooming' salon and chose a 'groomer' because of availability. I will have to book another appt somewhere else to get his 'sanitary area' trimmed as it was not done yesterday, even though the service I booked Listed it as part of the service I booked. They are deceiving customers and charging for things that are included but not done due to designations of the groomers and the designations are not shown on the site. I will not go back. read more

Never ever again will I subject my doodle to this place. A teddy cut ended up looking like he had been shorn by a sheep shearer. It was so bad, six weeks later it still has not grown back to the Beautiful puppy he was. read more

Had a great time at Petsmart. Staff is friendly. Had an adoption event for the Chihuahua Rescue. 4 babies found their fur ever homes read more

Ok. First off I don't have a pet that requires grooming - I come here for supplies. The staff seem to be knowledgeable about all the different pets available for purchase or adoption. If they are not sure about something, they are quick to find another worker that is. Every time I have been to Petsmart, everyone has been friendly and very helpful. It's always clean, organized and the shelves are well stocked. If they are out of something you need, it's not a problem to order it for you. Petsmart also supports many of our local rescues and often have a pet donation box in the front of the store. read more

This Pet Smart is amazing it has every thing i need for my puppy and tortoise. My best friend got her first and loved guinea pig. i got all my puppys favorite toys from there for about five dollars! My tortoise uses hay and we get her favorite soft hay. read more

This review is predominantly for the puppy training course my pembroke welsh corgi is in. Mary, the trainer is flexible, good at what she does and adjusts the curriculum to your dogs abilities. I have been able to do a "make up" course with Mary because I was unable to attend one of the usual class times. The Blue Buffalo brand of dog food is throughout the store which is awesome because that's what my dog is on. All the other staff is friendly and informative with anything animal related. Looking forward to continue training through this Petsmart! read more

I love the grooming department! They're good about getting me in when I need an appointment and they're really great with my dog! I've never had a problem with them in the two+ years I've been going there. I highly recommend them. read more

I was so glad to find this store on my travels. One of my dogs was so anxious, I needed a natural remedy to help. She had never been on a long trip and was not doing so well. I was able to get some help from the staff here, and we were then on our way. read more

I have two cats and this is my store of choice to shop for them. Unfortunately, there are no local pet supply stores with cat items in Carson City, so I go here. Items I want are always in stock, for a decent price and the employees are friendly enough for a chain. read more

I have a 10 year old Pomeranian her name is Paloma I've been giving her bad hair cuts since I was 10. I've always been so hesitant to take my baby to the groomers in fear that it would be stressful for her or that she wouldn't be taken care of properly. Giovanna came recommended by my sisters. The first time I took Paloma she whimpered and pulled away a bit. When I handed her leash to Giovanna it broke my heart think that she might have thought I was leaving her for good. Giovanna reassured myself and Paloma. I came back a bit early unannounced to check up on my baby and to my surprise she was completely relaxed in every position Giovanna needed her in and she looked great! The second time Paloma was so excited she was already waiting at the gate to go back and greeted Giovanna. Let me tell you Paloma has never been so happy to get a hair cut hahah....Giovanna always does such a great job and Paloma seems to really like her spa day. I feel safe and secure leaving my fur baby with Giovanna. Thank you so much for making it such an easy care free experience read more

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Good customer service. Welcomed when you walk in. When walking around employees will ask if you need help. If there there a line at the register they will open another. Employees always friendly and helpful. read more

The entire staff was pleasant and accommodating; however, Rachel, truly goes above and beyond in creating the ultimate customer experience. I honestly cannot express how she quelled this first time dog owner's anxiety, while simultaneously guiding me through the most economical and practical purchases. She will be my "go to" girl along my dog ownership journey, and I just feel so lucky to have worked with her. I highly recommend this venue for all of your pet needs. read more

Picked up some ghost shrimp today for my newly cleaned fish tank. Jacob was friendly and was able to quickly catch them. Thanks a lot!

I brought my dirty girl (mix of maltese/schnauzer/who knows? to ASHLEY last week prior to her needing surgery for skin cancer and an ulcerated cyst in her eyelid and ASHLEY did THE MOST wonderful job getting her cleaned up & tummy shaved of all her crazy hair and, she clipped & filed her nails and even put a Girly-Girl bow on top of her head. My little terror mix usually snips/snaps at every one and apparently Ashley sweet talked her through the ordeal and she came through with flying colors! YEAH..... now, the other mess will get to see her on Friday and I can't wait to have my two small dogs, clipped, shaved & nail trimmed! read more

Kicked me out at 6:05 pm while I was holding the bag of dog food in my hands. They close at 6! I guess they don't rely on good customers, cause they just lost one tonight to save maybe 5 minutes of their time. Update... Katie, one of the managers that I made contact with, invited me in and apologized for the embarrassment. She also took care of my pets needs, was super nice and extremely helpful. Thanks Katie you're the reason we will continue to shop with you guys. read more