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    PetSmart

    2.0 (45 reviews)
    Open 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

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    Reviews With Photos

    I took my goldendoodle there today for a bath and puppy cut. she is 7 months old and still very much a puppy. The person that treated us got down on her level and spoke to her which she git extremely excited. The groomer then told me I was luck she had cat and was used to getting scratched. she said they would not cut her hair since it was her first visit. understandabl. they called a few hours later that she was ready. I asked how she did and they gave a negative review that she didn't like the clippers in her face or butt, well duhh, would you??? then when I picked her up they let her off leash behind the gate to the lobby and it took 3 people to catch her to be able to get her harness on her to go home. it was a joke of an experience and my dog looks no different after her $105 bath... never going back!!!!!!

    After Petsmart
    Elisha P.

    I have taken Lucy to this location for 7 years. She hates it!! I have to drag her in and she won't look at me when I pick her up. I have always had an issue with their customer service but after covid it has become unacceptable!! They never take her on time. They don't answer the phone....I have stayed on hold more than 10 minutes and usually give up and just hang up. Today I found a new place. She is not even mad. BTW Petsmart Lucy won't be there Monday thanks for answering the phone so I could cancel. Two faces of Lucy. Her expressions say it all. First is after a Petsmart groom second is after Pawplex.

    Selena T.

    We had a grooming appointment for my dog this afternoon. I don't need to say too much guys,you can see how horrible the haircut they did it for my dog. I was really want to talk to the pet smart store manager in Buford Mall of Ga location before I paid. But it was almost 9:00pm and I'm not feel like to wait for the manager to show up. I'm definitely going to ask them credit it back to my account. Honestly, we went there in mall of GA location . Usually, the girls cut my dog hair was pretty cute and we always give them good tips but this time I don't have any words for what the guy ( groomer)did it for my dog! OMG, disappointed!!!!

    My dog at 4 months groomed at PetSmart Buford the way they shaved his nose?

    My poodle always comes out looking like an old man. The first time I came was when he was 4 months old and the second time at 1 year old. Never again. Compare his PetSmart grooming to another salon.

    No mats
    Chiana M.

    The worst, worst, ever customer service... I will never set foot in that store again... With customer service like that, they shouldn't last till the end of the year. Makenna, & Morgan, are the laziest, don't give a crap attitude.. My Pomeranians had appointment to be groomed, after check in, they kept saying we don't have a groomer, so we can't, cut, or trim their fur, I said fine I just want them bathe'd & brushe'd. Than they say my male Pomeranian is matted, so they can't brush him, so they can't groom him...I told them he is very fluffy, very fluffy and he is only 6 months old , so he has his puppy coat, but he absolutely has no mats...They just kept making excuses, and Jennifer the asst. mgr., offered absolutely nothing.. and they knew it was important, because we leave for vacation this week, so it was very important to have them groomed..Don't waste your time going there, absolutely zero, zero customer service..

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I used to be a Petco customer but ever since my first visit to the Buford Petsmart I'm hooked.

    Mentioned in 2 reviews

    Read more highlights

    PackMates

    PackMates

    (4 reviews)

    I entrusted my dog to this man's care while I was out of town, and the outcome has been…read moredevastating. I found him through the Nextdoor app and relied on his stated experience and trustworthiness. When I returned after five days, my previously healthy, active four-year-old pit bull was unable to walk. I have since spent thousands of dollars on veterinary care, and my dog's quality of life has been permanently altered. To this day, I have not received a clear or consistent explanation. I was told my dog got out, was missing for several hours, and later was found. I was not aware he was even injured until after he was picked up by my brother the next day when my brother noticed he was hurt. Even if that account were accurate, he didn't take any accountability for the fact that my dog's back legs are paralyzed and a clear story hasn't been given. He claims he was standing outside while my dog was chewing the fence to escape but if that's the case why continue to let him chew it? Nothing is making sense and when I asked him about it he got defensive. All I wanted was answers. Three weeks later, my dog is still suffering. He lives in constant pain, cannot walk without assistance, and is largely confined to bed rest. When I contacted this man seeking clarity, I was met with anger and defensiveness rather than accountability or concern. This situation reflects a serious lack of transparency, judgment, and responsibility. I strongly warn others not to entrust this person with the care of their pet.

    My Havanese is scared of everyone and hates grooming. However, with Ana, she was so sweet and…read moregentle that my baby had a great experience and a good groom. Cindy H

    Pet Supplies Plus Buford

    Pet Supplies Plus Buford

    (4 reviews)

    This wonderful pet supply business is tucked away next to Kroger on Hamilton Mill Road off Ridge…read moreRoad. This also my only go to pet supply store. They have ample great quality pet supplies to fit all of your needs. They even offer dog grooming and self serve dog washing. My dog Samantha and I always love coming here and shopping here: I can get her nails trimmed and then bathe her myself (which I always do). After that I always buy and stock up on her favorite Open Farm dog treats (dehydrated beef treats & cod skins) from this awesome place. I also love how they have an awesome and convenient app that I can always shop from (in case I don't feel like heading to the store). They also always have the beast deals and sales on all their products to help you save. I also only prefer shopping here rather than at PetSmart or Petco. I find the deals and sales here to be a better fit for myself. The staff and the owner at this location are always so helpful, kind, friendly, and courteous. Whenever I have trouble getting something off a shelf that is too high for me to get on my own, they always get it down for me as I'm not tall. This place is always so clean and well organized. It is also extremely spacious. I also love how they have beautiful cats and kittens (occasionally) that are available for adoption from the local Buford cat rescue Cat Rangers. The service here is always stellar and top notch. My dog Samantha and I love to say "hi" to all the beautiful cats and kittens they get from Cat Rangers that are available for adoption.

    Grooming staff , especially Maria are amazing. And the owners are wonderful people too!read more

    PetSmart - pet_training - Updated May 2026

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