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    PetSmart

    2.0 (45 reviews)
    Open 9:00 am - 9:00 pm
    Updated 3 weeks ago

    Services - PetSmart

    Private dog training

    Bath and groom only

    PetSmart Photos

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    Reviews With Photos

    After Petsmart
    Elisha P.

    I have taken Lucy to this location for 7 years. She hates it!! I have to drag her in and she won't look at me when I pick her up. I have always had an issue with their customer service but after covid it has become unacceptable!! They never take her on time. They don't answer the phone....I have stayed on hold more than 10 minutes and usually give up and just hang up. Today I found a new place. She is not even mad. BTW Petsmart Lucy won't be there Monday thanks for answering the phone so I could cancel. Two faces of Lucy. Her expressions say it all. First is after a Petsmart groom second is after Pawplex.

    I took my goldendoodle there today for a bath and puppy cut. she is 7 months old and still very much a puppy. The person that treated us got down on her level and spoke to her which she git extremely excited. The groomer then told me I was luck she had cat and was used to getting scratched. she said they would not cut her hair since it was her first visit. understandabl. they called a few hours later that she was ready. I asked how she did and they gave a negative review that she didn't like the clippers in her face or butt, well duhh, would you??? then when I picked her up they let her off leash behind the gate to the lobby and it took 3 people to catch her to be able to get her harness on her to go home. it was a joke of an experience and my dog looks no different after her $105 bath... never going back!!!!!!

    Selena T.

    We had a grooming appointment for my dog this afternoon. I don't need to say too much guys,you can see how horrible the haircut they did it for my dog. I was really want to talk to the pet smart store manager in Buford Mall of Ga location before I paid. But it was almost 9:00pm and I'm not feel like to wait for the manager to show up. I'm definitely going to ask them credit it back to my account. Honestly, we went there in mall of GA location . Usually, the girls cut my dog hair was pretty cute and we always give them good tips but this time I don't have any words for what the guy ( groomer)did it for my dog! OMG, disappointed!!!!

    My dog at 4 months groomed at PetSmart Buford the way they shaved his nose?

    My poodle always comes out looking like an old man. The first time I came was when he was 4 months old and the second time at 1 year old. Never again. Compare his PetSmart grooming to another salon.

    No mats
    Chiana M.

    The worst, worst, ever customer service... I will never set foot in that store again... With customer service like that, they shouldn't last till the end of the year. Makenna, & Morgan, are the laziest, don't give a crap attitude.. My Pomeranians had appointment to be groomed, after check in, they kept saying we don't have a groomer, so we can't, cut, or trim their fur, I said fine I just want them bathe'd & brushe'd. Than they say my male Pomeranian is matted, so they can't brush him, so they can't groom him...I told them he is very fluffy, very fluffy and he is only 6 months old , so he has his puppy coat, but he absolutely has no mats...They just kept making excuses, and Jennifer the asst. mgr., offered absolutely nothing.. and they knew it was important, because we leave for vacation this week, so it was very important to have them groomed..Don't waste your time going there, absolutely zero, zero customer service..

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    The sales associates are very friendly saying hello when you walk in the door and noticing if you need assistance.

    Mentioned in 2 reviews

    Read more highlights

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    I entrusted my dog to this man's care while I was out of town, and the outcome has been…read moredevastating. I found him through the Nextdoor app and relied on his stated experience and trustworthiness. When I returned after five days, my previously healthy, active four-year-old pit bull was unable to walk. I have since spent thousands of dollars on veterinary care, and my dog's quality of life has been permanently altered. To this day, I have not received a clear or consistent explanation. I was told my dog got out, was missing for several hours, and later was found. I was not aware he was even injured until after he was picked up by my brother the next day when my brother noticed he was hurt. Even if that account were accurate, he didn't take any accountability for the fact that my dog's back legs are paralyzed and a clear story hasn't been given. He claims he was standing outside while my dog was chewing the fence to escape but if that's the case why continue to let him chew it? Nothing is making sense and when I asked him about it he got defensive. All I wanted was answers. Three weeks later, my dog is still suffering. He lives in constant pain, cannot walk without assistance, and is largely confined to bed rest. When I contacted this man seeking clarity, I was met with anger and defensiveness rather than accountability or concern. This situation reflects a serious lack of transparency, judgment, and responsibility. I strongly warn others not to entrust this person with the care of their pet.

    My Havanese is scared of everyone and hates grooming. However, with Ana, she was so sweet and…read moregentle that my baby had a great experience and a good groom. Cindy H

    Yard Mutts

    Yard Mutts

    5.0
    (3 reviews)

    Yards Mutts is the place to be. We take our dog Otis here a couple of times of week for some…read moreplaying and making friends. We have a puppy and two older dogs who love the puppy but so not want to play as much as the puppy. Here Otis can run free with friends and play as much as he wants under the watchful eyes of the staff. He comes home happy and exhausted and wanting to go back. The staff here is awesome. They love animals and they get the love back. They take pictures and videos of the day and you get a report card about your pet for the day. We love it cause we like to know he is happy and doing well when away from us. They have inside and outside play. They have toys and obstacles and even a pool. Everything your dog could want they have here. If you don't wanna leave your dog in daycare you can sign up for the dog park and play with your dogs and any others in a secure dog parks. All dogs under go temperament testing and have to have all the shots so you know your kids are playing with the good kids. I highly recommend yard mutts and maybe Otis and I will see you there

    This place is the perfect fit for our dog. Yard Mutts offers a variety of services that don't exist…read moreat other daycares. I was pleased when they recently offered boarding as well. I typically place my dog once a week in daycare and have her nails trimmed once a month. I feel safe and trust leaving my dog at Yard Mutts. All the dogs there are evaluated for behavior in order to maintain a safe environment. Each time I receive via email a report card of my dogs behavior and which dogs she has interacted with a long with a few photos. I would recommend this place 100%.

    FullFocusK9

    FullFocusK9

    5.0
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    10/10. Mary is incredible. We had our one year old German Shepherd go to her for a board and train…read moreafter she was showing a lot of fear, anxiety and reactivity towards other people and dogs. We had tried other trainers in the past, but we never felt like we had gotten "the full picture" and we just wanted to get her the help she needed. We were pretty nervous about her being away for 2+ weeks, but Mary always made us feel comfortable. She was always quick to answer every question and never made us feel like a bother for asking. The daily update videos were so welcomed and the progress she made was unbelievable. When we met to pick Maeve up, Mary spent over an hour working with us and Maeve to make sure everyone was comfortable with what she had learned. I finally got to heel her perfecly in public with loads of distractions! I cannot recommend Full Focus K9 enough. It's evident when you meet Mary how dedicated she is to her craft and to all the dogs she works with. If you're even thinking about getting some training for your four-legged friend no matter what the issue, check her out!

    From the owner: There are hundreds of dog training businesses out there, but what makes us unique is that we are a…read moresmall business THRIVING on customer communication and relationship guided dog training. One size does NOT fit all when it comes to working with dogs and their humans so we tailor needs to make customers and dogs most happy. Our motto is “bring out the best in your dog”, and that is exactly what we do. We are honest and always do what we do for the dog. A happy dog is a happy customer and a happy trainer. If you sign up for a board & train, our policy is to update clients daily, whether that be a text, photo or video. Rest assured your pup won’t be gone for a few weeks without updates.

    PetSmart - pet_training - Updated August 2026

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