I'm not sure why PawSpa has so many questionable reviews, so allow me to give you the inside scoop…read moreas a Kennel Tech that was hired only a month ago. (warning: long and detailed)!
- The expectations the staff holds for eachother is high, and it is all to ensure that your pet(s) are safe. After the first couple days of working I was sat down and was told about the concerns they had. I took the constructive criticism and not only ran with it, but I took it to heart. Everyone here has the same priority: the care and well-being of the dogs (and cats!). I appreciated the fact that the manager and kennel supervisor made sure I was doing the job the way it was supposed to be done, in order for the dogs to stay safe.
- Our dogs are let out ATLEAST four times a day and they are given cold fresh water (with new bowls!) every single morning; water bowls are always kept full. Every single comment/specification/concern an owner has towards any single pet is written on the pet's "Kennel Card" that is placed in the front of the run. For example, if you only feed PM, we will too! If you separate your dogs for feeding time, so will we! We also take care of any medication your dog has, and accommodate any special needs. Any dog that decides to use the bathroom in their run is *immediately* put into a clean one, with water, until their original run is rinsed, foamed, scrubbed, rinsed, squeegeed and towel dried (in that order). They are then placed back inside with clean blankets while their personal items are washed! And yes, no matter how many dogs do this or how many times, we repeat the same process. Cleaning a run in this way is also done after *every* single dog comes and goes. If your dog was in this run for a week, it will be cleaned (even if it was cleaned 3 times already) after you pick him/her up so that the next dog to use the run is safe from any possible illnesses. All of the dogs and cats that come through our doors, are required to show proof of CURRENT and UP-TO-DATE vaccinations in order to keep your babies safe.
- As for attitude, we treat everyone with kindness and smiles, and that includes your pets too! Up front is our reception area, where you can find "the littles" (if there are any) behind the counter; these are the small dogs that are either in daycare or boarding. Because of their size, they are only ever socialized with bigger dogs IF they are being under 100% supervision- so no little ones get overwhelmed or hurt. The two areas you see to the right of our computer are daycare play areas- both have outside access. On one of the reviews someone mentioned lack of supervision, but quite honestly we are always watching and listening. Even the slightest sound of unfriendly communication between the dogs is immediately attended to. If a dog relieves itself inside, someone will walk in there with the group [of dogs] to pick up and mop! Daycare dogs are also fence huggers when someone (such as myself) makes a pit-stop to give them some extra loving! ;)
In short, every dog or cat that is with us is treated like they are our own. Honestly it would be super common to walk in and hear someone baby-talking your pooch! We want the four-legged family members to be happy, and you as well. Please come by for a visit and check out our place- we can even give you a tour if requested!