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    PetSmart

    3.0 (46 reviews)
    Open 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    It's time for SantiPaws
    Maria S.

    Took fudge for his picture with Santa. The employee taking care of everyone was super sweet and kind - Santa ehhh. This store is huge but not as well stocked as the Pet Smart at 100 Oaks. Maybe I went on a day that they were waiting on a restock.

    Had to clean our dogs ears on our own after taking him to be groomed & paid for a service that included ear cleaning.
    Jessica G.

    *This is specific to the grooming service* We had an appointment with Jake at the Brentwood location. It was our pups first grooming appointment, he was a little nervous and Jake did NOT give him any time to warm up before picking him right up and putting their leash on him. He was busy which is understandable!! However, did not seem to know what service we were there for or what our pups needs were. With all that being said, our pup came out with his nails clipped & filed, got a spritz of cologne & felt very soft! Service comes with a bandana and we were asked if we wanted one, only after returning home did we realize his ears were not cleaned as specified in the service description, so we unfortunately have no way of knowing if any of the services outside of bathing & nail trim were done. (I.e. teeth cleaning, anal glad expression)

    T. M.

    We've taken our Coton de Tulear 'Huxley' here for grooming several times with satisfactory results, but today was the best. This was his first grooming with Michaela C and she did a wonderful job! (and Coton's are not easy to groom). His cut is perfectly even, nails trimmed nicely, and he smelled great! Also with the Express service he was ready in less than 2 hrs. Highly recommended!

    Brianna N.

    So I went into this pet smart today around 12:30ish and I was going to buy the cage for my animal, well when I walked to the isle it showed only one on the shelf and that it was $42.49 and so I got excited thinking yay it's on sale and then noticed the box was kinda damaged and taped up so I figured that's why it was on sale, and so I carried it to the front register and grabbed a couple other items and went to check out. Well lone behold it rings up as $118.99 and I am like wait! That's not the price of the tag over on the isle and I took him to show him and so he investigated it and he told me I can't give it to you for the $42.49 but probably $62 because there was another tag underneath it... well I asked to speak to the manager as it doesn't hurt to ask about the price difference and so she comes to the front her name: ( Diane) and I take her to the isle to show her where it was and the price and she starts having an attitude with me and telling me that you can clearly see it's not the same item if you read it, and we were standing up looking at the shelf on the lowest level they have and you can't read it at all and that's what I told her... so she said okay let's go to the front and see what it's ringing up for and I will give you a discount and I agreed to see and we went to the front and it comes up as $118.99 and she said I can give it to you for $100, but not the $42.49 and I said so your not going to honor the price? And she said no, I will not honor it because it wasn't the same item on the tag, etc and she was rude and I told her she needed to honor it as that's the right thing to do, and she wouldn't do it, so I told her that I am going to contact her store manager and make a complaint and that I would not shop here again nor will I tell others to come and I am making reviews, to let people know how rude they are here and what an attitude she had with me. So if y'all need anything for your pets, go to Petco as they are a better company and will honor their prices even when it's been a mistake. I just moved here from California and I am shocked to see no southern hospitality or kindness from this person who is supposed to make things right and supposed to be friendly and kind, not rude with an attitude and unwilling to make things right! I will be contacting Denny the actual store manager tomorrow regarding this situation.

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    6 months ago

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    11 years ago

    They did an excellent job grooming Lucy! People are friendly and Lucy was happy (and not traumatized)!!

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    Ask the Community - PetSmart

    Review Highlights - PetSmart

    This Brentwood/ Cool Springs Petsmart location (near Franklin) is pretty good.

    Mentioned in 2 reviews

    Read more highlights

    The Pampered Pooch Pet Spa & Resort

    The Pampered Pooch Pet Spa & Resort

    (56 reviews)

    We have a 10 month old mini Aussie Shepherd. She needed a full grooming. The Aussie breed has an…read moreundercoat and fur. Thus, you have to be careful when grooming them because you could damage their undercoat and fur if you use mechanical trimmers. We picked PPPS because of the positive yelp reviews. We booked our pup for an appointment. PPPS uses text to communicate with you and the communication is excellent. PPPS needed vaccine records and many additional details to make sure it was safe for all the other pups at their location. We dropped off Zoey and spoke with the groomer (Bree). Bree was very aware of how to properly groom an Aussie. We had a brief conversation about what we wanted and believed Zoey was in capable hands. When Zoey was done, we got a text to pick her up. I was greeted upon arrival and Zoey was led out to me right away. Zoey looked fantastic!!! Bree groomed her exactly the way we had discussed. Zoey looked even better than I had hoped. I gave Bree a $20.00 tip. When I brought Zoey home and my wife saw her, my wife loved the grooming. My wife's only complaint was that I should have given Bree a bigger tip. I will fix that the next time we bring Zoey in for a groom.

    Diesel has been going to PP for doggy daycare since I adopted him from MTGSR five years ago. The…read moreteam here is amazing. Dawn is fantastic with him as are the other employees there. He's not an easy dog but they have done amazing with him. When he was diagnosed with a hereditary eye issue, I was worried about having to board him as he requires eye drops twice a day to keep the condition treated. They didn't hesitate and said we will be sure he gets them as needed when he boards. They are amazing and I wouldn't take him anywhere else!

    Dee-O-Gee - Breckie

    Dee-O-Gee

    (50 reviews)

    The staff was friendly and very helpful. They did a wonderful job on my six month old miniature…read moreschnauzer!

    We use to love Dee-O-Gee, we have used their services many times for dog grooming. Toys! You name…read moreit. however, about a month ago we stopped in to have our golden retriever groomed. We wanted just a short trim, just a touch up. We asked for a specific guard size, and described how he just needed his coat evened out. The gentlemen decided to tell us what we would prefer and his recommendation. Though we didn't ask for it. We politely thanked him for his input, then insisted we wanted to keep his coat longer. As well our golden was 3 1/2 weeks out of neutered surgery, his incision was far enough closed that our vet said we could take him to be groomed and bathed. However, we were keeping the soft cone on as it was keeping him from agitating the area. We asked it stay on, and the gentlemen then lectured us how he doesn't muzzle dogs and he thinks cones are malicious. you're a dog groomer that I'm paying, you're not my vet not licensed as a vet and I personally don't care how you choose to take care of your animals. It's not your place to lecture us on how we care for our animal! When we picked our pup up, he was shaven. Even had bald patches on his belly where the cut was terribly uneven. The worst part of it all. His whiskers were shaven down. (Golden retrievers whiskers should never be cut. They still haven't grown back!) My dog was scared, he had been kept in a crate in the back. To top it all off, I had to ask for the soft cone back. As they never had it on him while he was there. it was kept on the counter- unmarked. I had to describe it so the teenager at checkout could go find it and grab it for us. They lost 2 dog customers that visit. Our pup will never go back, as well my in-laws down the street have agreed they are not taking their cane corso/ Great Dane back. Ownership or management must have changed, it use to be such a nice place. Our dog is our family, it's my son. I don't need to be lectured on how to take care of him. That's between our vet and our family. If I choose a haircut, that doesn't mean chose your own instead. Lastly, if I tell you how best to care for my animal, the last thing you do is chose your own path. Irresponsible, careless, rude, unprofessional. You all can kiss my ass. If you love your animal as we do, don't take them there. My reviews are all honest, and I never leave bad feedback. This was truly terrible. I had to speak up.

    PetSmart - pet_training - Updated May 2026

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