New to the area I took my two Yorkies in. I explicitly stated TO COLLEEN ----the groomer---the last time I took them to a PetSmart in a different city --They made them look like Chihuahuas!!! They Shaved the hair off!!! BS!!!!!! She looked up last cut on computer so she should Have understood!!! I "specifically"asked my dogs to look like YORKIES. We discussed the length of the hair on the body. -was supposed to be short, she FLIPPIN shaved all the legs with & body -- NO hair, they look CRAP!!! inexperienced amateur, and acted like this was standard! read more

This is the absolute worst place to go. I've taken my dog here many times to get his nails cut with no problem. This time I took him and the girl has the nastiest, rudest attitude. I watched from the window and she was squeezing his paws so hard and twisting them he was screetching so loud because it was hurting him. It made me so sick. He has never bite a single person or animal and he turned and bit down NOT HARD because she was physically hurting him to the point I had my husband run in there and get him out of there. She said " he clamped down my whole hand" that is false bc I watched the whole thing. If you want your dog hurt and want to be around horrible horrible dog workers this is the place to be other wise save your money and go somewhere where they are cared for and your dogs won't be anxious around these awful people !!!!!! I will be calling the headquarters this is beyond unacceptable and disgusting behavior read more

I wish I could give negative stars. I took my labradoodle on a Saturday to get washed and have his nails trimmed. FOUR HOURS later I hadn't heard from them so I went to check in and see if everything was ok (it was just a bath not a grooming!) They still weren't finished with him and when I saw him through the window, his tail was shaved down to the skin and a groomer was aggressively combing his ears. This experience was traumatic! He won't let me come near his tail with a brush now. I DO NOT recommend getting your dog groomed here, especially on a busy weekend. read more

My dog looks and smells beautiful after her grooming with the Furminator add on! Lizzy is such a sweetheart and took amazing care of her! She left the salon happy and like a whole new girl! read more

Took fudge for his picture with Santa. The employee taking care of everyone was super sweet and kind - Santa ehhh. This store is huge but not as well stocked as the Pet Smart at 100 Oaks. Maybe I went on a day that they were waiting on a restock. read more

PetSmart - It's time for SantiPaws - Pet Training Near Me - Brentwood, Tennessee

*This is specific to the grooming service* We had an appointment with Jake at the Brentwood location. It was our pups first grooming appointment, he was a little nervous and Jake did NOT give him any time to warm up before picking him right up and putting their leash on him. He was busy which is understandable!! However, did not seem to know what service we were there for or what our pups needs were. With all that being said, our pup came out with his nails clipped & filed, got a spritz of cologne & felt very soft! Service comes with a bandana and we were asked if we wanted one, only after returning home did we realize his ears were not cleaned as specified in the service description, so we unfortunately have no way of knowing if any of the services outside of bathing & nail trim were done. (I.e. teeth cleaning, anal glad expression) read more

PetSmart - Had to clean our dogs ears on our own after taking him to be groomed & paid for a service that included ear cleaning. - Pet Training Near Me - Brentwood, Tennessee

thanks to Josie my addiction to prescription dog food is cured! very unhelpful. had my dog's prescription number but she refused to sell me the food because I didn't have a picture of the card for her to look at. i have never had a problem purchasing food this way at this location or others before. It's dog food not drugs. Very obnoxious. I will be buying from my vet now. read more

Wanted a little help with a purchase. Employees were around but did not seem willing to answer questions. I waited for about fifteen minutes and still couldn't get any help. Finally, I just gave up and left the store without the items. read more

We've taken our Coton de Tulear 'Huxley' here for grooming several times with satisfactory results, but today was the best. This was his first grooming with Michaela C and she did a wonderful job! (and Coton's are not easy to groom). His cut is perfectly even, nails trimmed nicely, and he smelled great! Also with the Express service he was ready in less than 2 hrs. Highly recommended! read more

PetSmart - Pet Training Near Me - Brentwood, Tennessee

I've brought my dog in to be groomed multiple times. The staff is friendly and they always ask plenty of questions to make sure they are understanding what I am wanting. Each time I leave pleased and I feel they do a great job. read more

So I went into this pet smart today around 12:30ish and I was going to buy the cage for my animal, well when I walked to the isle it showed only one on the shelf and that it was $42.49 and so I got excited thinking yay it's on sale and then noticed the box was kinda damaged and taped up so I figured that's why it was on sale, and so I carried it to the front register and grabbed a couple other items and went to check out. Well lone behold it rings up as $118.99 and I am like wait! That's not the price of the tag over on the isle and I took him to show him and so he investigated it and he told me I can't give it to you for the $42.49 but probably $62 because there was another tag underneath it... well I asked to speak to the manager as it doesn't hurt to ask about the price difference and so she comes to the front her name: ( Diane) and I take her to the isle to show her where it was and the price and she starts having an attitude with me and telling me that you can clearly see it's not the same item if you read it, and we were standing up looking at the shelf on the lowest level they have and you can't read it at all and that's what I told her... so she said okay let's go to the front and see what it's ringing up for and I will give you a discount and I agreed to see and we went to the front and it comes up as $118.99 and she said I can give it to you for $100, but not the $42.49 and I said so your not going to honor the price? And she said no, I will not honor it because it wasn't the same item on the tag, etc and she was rude and I told her she needed to honor it as that's the right thing to do, and she wouldn't do it, so I told her that I am going to contact her store manager and make a complaint and that I would not shop here again nor will I tell others to come and I am making reviews, to let people know how rude they are here and what an attitude she had with me. So if y'all need anything for your pets, go to Petco as they are a better company and will honor their prices even when it's been a mistake. I just moved here from California and I am shocked to see no southern hospitality or kindness from this person who is supposed to make things right and supposed to be friendly and kind, not rude with an attitude and unwilling to make things right! I will be contacting Denny the actual store manager tomorrow regarding this situation. read more

PetSmart - Pet Training Near Me - Brentwood, Tennessee

I have been to the groomers multiple times and they hire people that hate customer service. Lol. I brought it my baby the second time & they did not put her info in the first time. I would pay for her to get her nails trimmed & painted. I would even go as far as to tip on top with cash & give them my own dog pen nail polish. They have stopped painting dogs nails & I just think they are down right LAZY. I highly do NOT recommend this place for grooming. Spend your time & money somewhere else!!! read more

I took my Pomeranian there Friday to have her nails clipped & filed down. I told two young ladies I wanted her paw pads trimmed. When we got her back her paw pads had not been touched. I will try them again, hopefully they will do what I ask. The last time her nails and pads looked great! Disappointed how her little feet looked. read more

I came to get my dog groomed here for the first time this week. I was a little nervous bc i have never used a pet store's groomer before. Rosa was the groomer and we had a great experience with her! She was so nice, super gentle and friendly with my pup. She did a great job! I will come back read more

The boobs in customer service are employed to explain their non-customer friendly policies, not to actually provide service to customers. Any contact with these people is going to be a giant waste of your time. So I purchased a gift card for a relative - online. This was a YUGE mistake. At no time during the process was it explained to me that: 1/ Gift cards are never refundable 2/ It would take 3 WEEKS to get the gift card purchased online During the holiday season, this seems like a policy plucked right out of 1955. I won't get the card in time for Christmas, let alone in time to mail it to someone else by Christmas, which was the plan. I called to ask them to invalidate the card, which would allow me to pop down to the retail store to replace it. This would allow me to put it in the Christmas box being mailed today. The reply? No. Because that's the policy. This will be the last money I spend, as long as I'm alive, at Petsmart. In future, I will drive 50 miles out of my way to spend my pet dollars at a different pet chain. That is all. read more

Really sick and tired of the terrible customer service here ! The ONLY reason I continue to shop here is because I have puppy training here but that ends soon! Every time I ask for help no one is around , and when finally I do get someone they are either completely un knowledgeable or completely rude or both ! I have spent so much money in this place ! Today I finally told the person helping me that she did not have the right to be rude to customers and I was done with her - her name is Audrey I guess - no manager here will ever say anything or reprimand so there's no point in telling the manager bc she doesn't care and likely no one else would bc when I told the cashier she heard me out and told me the persons name who Only bc I asked for it but usually the cashier dies her job , I was surprised tho she didn't even apologize for the way i was treated ! Hear this petsmart I have EIGHT pets I shop for ! That's EIGHT customers you are losing plus everyone I tell bc this happens way too much in this store ! I think they need new management but my opinion doesn't count ! read more

Took my dog to be groomed. Booked online. First, no disclosure that weekend rates are $5.00 higher for any services. Also, web site wasn't clear so they didn't actually "groom" my dog. Just gave her a bath and charged $65.00. Manager admitted that the web site was not clear and that when you book online your dog's history is not visible. When I said "just do what we did last time", there was no mention that they didn't know. He even admitted that others have complained as well. In the end, manager would not make it right other than to put me on a weeks long waiting list. Poor form. We won't be back. read more

My Westie always gets the best care and service at this Petsmart location! Everyone treats Sophie special and I know she is in good hands! read more

PetSmart - Pet Training Near Me - Brentwood, Tennessee

I never go to this location, but was right around the corner today and thought what the heck. I rescued an Eclectus parrot last night and needed supplies so I stopped in. I was pleasantly surprised to find everything I needed and then some reduced for quick sale at great prices. I begin to leave and walk past a bird display with a young sun conure sitting a top a perch. I glance at him and notice that something is seriously wrong with him. He was grabbing at his head and pulling his beak open as far as it would go while wobbling on his perch like he was unstable. I am no expert but am very experienced with birds and have worked as a vet nurse for many years. I brought the conures actions to the attention of the staff and they said they would take the bird to the vet, then informed me while I was checking out that they couldn't take it to the vet because the manager was off until tomorrow. This bird needed to be seen NOW! K tell the girl that he needs to be seen and she says " if he makes it to tomorrow we will have him seen" wow what a regard for life! I should have stayed with my regular PETsMART store. At least they pay attention to sick animals and get them treated. read more

Yes!!! I am a fan!!! Me and my dogs love visiting this location :) I have always saved coming here, between coupons and their sales! Last bill, I saved $35 off my bill so I am not complaining! The staff is always there to assist you with questions or concerns. The cashiers are so sweet and friendly! The selection is endless!!! I have NEVER not found what I was looking for. Located in a great location and easy to find! The store is clean and I love having my babies with me to shop for new toys for them. The bling dog tags are too cool also!!!! I just enrolled my pup in training classes so i will see you guys soon :) read more

We came to this store today so that we could get my dog groomed. We had an appointment and no difficulties coming to drop him off, he is overweight but nothing too hard to handle and is extremely sweet. The woman working at the groomers when we picked him up told me, to never bring him back because he is too large. I would think people working here would know how to handle all different dogs, this was just an extremely rude encounter and we will not be returning. read more

Horrible experience at this location. We took our miniature schnauzer in for a regular grooming. We got a call to come pick him up as soon as possible. When we got there, our dog had not been bathed, nails had not been clipped, he was partially groomed and had two severely red eyes and bruising over the right eye. And to add insult to injury we were charged the full price of $57. When asked what happened to his eye, the groomer was very quick and short in her answer saying he bit her and was stressed. Not believing stress could result in a black eye and bruising in inner eye, we immediately took our dog to an emergency pet care facility for a second opinion. After a thorough examination the veterinarian determined the injuries were a result of blunt force trauma to the face and eyes. On the other hand, after an "internal" investigation by Pets Mart, they've decided our dog hurt himself. I'm sorry Pets Mart your answer is unacceptable. read more

5-Stars for the pet trainer, Christian. Christian is new to Nashville and we are so grateful he decided to move here! We have been more than impressed with Christian's positive style of training and his genuine care for our dog. He has provided great tips and tricks for influencing better behavior and ways for us to train our pet. We are excited to have found our forever pet trainer! If you need a pet trainer, go see Christian! read more

Every time we go in there we have so much fun. Everything is clean and organized and the staff is always so friendly. The only reason I don't give em a 5 star is because sometimes they are a little bit pricey, read more

If you're looking for grooming here, save yourself the visit and go to Petco. They're a few bucks cheaper than Petco but after their upcharges it ends up being the same or more expensive. Petco is $60 and the price here was a few dollars cheaper so I figured I would give it a try (ironically grooming is more expensive here than it is in LA). I came, the woman evaluated my dog and said she would have to charge $7 to "get mats out" and some other charges. I just said "no thanks I'll leave, Petco including every other groomer I've ever been to (in LA) has never charged for a little mat." So I left. The girl just said "ok." and chuckled a bit. I was looking around the store after and purchased some goods for my dog and the cashier was complimenting my dog, I told her I was going to get her groomed but I don't like their upcharging me to get a mat out. She said "what mats? I don't even see any! I can understand if she had a lot and it took them an hour to get out but I think your pup looks in good shape." I agreed. Bottom line, I don't like BS. I have been getting my dog groomed for 6 years every six weeks and have never had ANY grooming service charge extra for a little tiny mat on her "pony paws." If that's Petsmart's policy; that's fine but they should be upfront over the phone and they just lost a customer here! It would have been easier for me to just pay the extra money honestly, but it was the principle. They should just charge the same amount Petco does instead of trying to compete with their prices. It's just a marketing ploy to get people to choose them over their competitor. read more

This is a very large and busy Petsmart. On the weekends they typically will have a dog rescue organization out front and I really respect and appreciate that and feel like the dogs were in good shape and had plenty of staff and volunteers to run these events. Inside the store they have everything you are looking for and more. I have never had any problems with product, price, or selection here. read more

Stephanie and Kerry need a million shout-outs for customer service! They really went above and beyond to accommodate me with an out of stock item, helping me find what I needed and being super polite and understanding in the process. I come here specifically bc of the cat hormone diffusers but I'll be back for more items in the future! read more

I love taking my big fur baby here. He patiently goes isle to isle and selects what he likes. He loves seeing other dogs there as well. He also gets groomed there. The staff is very friendly and helpful. read more

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Do not order on line for store pick up. PetSmart charges your card without knowing if they actually have the item in stock. PetSmart says you can pick up soon and then sends an email later that the order was cancelled. Very disappointed. Will order on line from Chewy in the future. read more

Personnel don't seem very knowledgeable, and not too happy about helping customers. Most of the fish tanks were empty, and there were several dead fish floating in the tanks. Workers simply stood around doing nothing instead of helping customers or taking care of the dead fish situation. read more

Turn over rate is crazy here. Grooms are hit or miss and all human attitudes could use adjustments! I've really tried to give them every chance but tonight ... I'll be looking for a new place that appreciates their customers. read more

The store is clean the staff made me feel comfortable leaving my pet with them I would definitely bring all my dogs here and the price is perfect read more

This Brentwood/ Cool Springs Petsmart location (near Franklin) is pretty good. There's plenty of parking. The store is spacious and well-lit and clean. And they have everything I could possibly need for my pet. They also have a kitty adoption area. Lots of cute kittens that need homes. Thanks Petsmart! read more

Selection is decent, prices can be more than twice as much as Amazon for many items, and the service is really hit or miss. People are either very helpful or very abrasive. We come here only when we absolutely have to. read more

I've been to this PetSmart to have my pup groomed many times, but after our most recent visit I don't think I'll be taking him again. I have a one year old Westie. We don't typically give him a traditional Westie cut because I don't like the skirt, it tangles too easily. So we usually do a short shave with a Westie cut on his head. This time, when I went to pick him up his head was cut like a Schnauser and he was shaved so short that I had to buy him a sweater because it's starting to get cold out. The worst part though is that he seems traumatized days later. I think they may have been rough with him - he hasn't been himself since then. To be safe I think we'll go somewhere else next time or I'll learn how to do it myself. read more

Great store. They are the cheapest place in town for our dog food. We also have gotten all of our fishes here. If you have a pet and want good prices and a great selection, check out Petsmart read more

Usually we love going to Petsmart, especially with our Puggle puppy but today my boyfriend had the worst experience at the Franklin Petsmart. After having a terrible evening that overlapped into the morning, he decided to try and cheer himself up before work by picking out a new toy for our puppy. He finally picked one and walked up to the register. Stood there 5 minutes before making eye contact with the groomer WHO CONTINUED TO LET HIM STAND THERE WITH NO SERVICE. Being in the service industry, he patiently waiting knowing they were busy. Another 5 minutes passed and he saw no one and was approached by no one. Gave it 5 more minutes because he really wanted to turn his day around and get this toy for Halsey. Finally, an employee walked in with some Starbucks. They avoided eye contact and left him there for another 5 minutes before he finally just left. Even more depressed than before. I know you guys don't care but thanks for making his already terrible morning even worse. We won't be back. read more

Came here bc it was the closest groomer that would take a cat. Crystal was super friendly and helpful - can tell she loves the animals that come in and she was so gentle giving our 1yr old cat her first trim :) you can watch from the glass window as they work, which my kids loved! We will definitely come back! read more

Great store. We visited today so that I can better socialize my younger dog. And Saturday's are perfect for it! They do dog adoptions along the back wall every Saturday afternoon so there were a lot of people and dogs in there to socialize with. read more

They did an excellent job grooming Lucy! People are friendly and Lucy was happy (and not traumatized)!!