Took my dog here for grooming. Making an appointment was easy. This particular location was much more attentive than others I've been to in the past. My pup came home clean and happy. I will be going there regularly. read more

Reisha is amazing!!! She has been grooming my lil fur baby for years now and he loves her kind spirit and gentle touch. Won't go anywhere else!! read more

I was unimpressed with the groomer whom I attempted to have a consultation with prior to her shaving all the bleep-bleep" hair off my dog. Anyway - the price is really high to me. I have a puppy that needed a trim and it was $47 - that's about what my own wash and blow cost. Every dog I saw had the same shaved look. Even her eyelashes were gone. Really??!! Anyway. Thank goodness hair grows back - but we won't. read more

I took my Chihuahua to get her nails cut here yesterday. It's very convenient because it's close to my house and I don't have to make an appointment. The groomers are very nice and professional. It takes two to hold my little dog and cut her nails, I very so bad for them because she's a squirmer. The price is right at $9 per cutting. I have also had them brush her teeth and clean her ears before. I like taking her to Petsmart because I don't have to leave her and come back. They are quick and cut the nails right on the spot. Also, the rest of the staff at the store are very friendly and helpful. I go back every 6 weeks! read more

I take my two dog there. I'm always impressed with the service there. Particularly grooming. They are all so nice. Carlie is amazing super friendly and attentive to my pups. Goes the extra mile. She is nothing short of amazing. My dogs come home so happy fresh and clean. Love this place and I love its staff. read more

I've been taking my dog to get groomed at Pet smart for close to 5 years now. Reisha always does a fantastic job and provides my pup with some extra TLC during the cut too! read more

Place is close to my house which makes a conscience the biggest reason I shop here. It is a little dirty inside, some shelves are rusted on the bottom. The prices are fair, sometimes u can get a great deal. The cashiers are very helpful and love the dogs! If you need a great selection of toys, come here!!!!! read more

Absolute worst Petsmart location. Talked with several employees who were rude and seemed to hate their jobs. Ive has better experiences at other Petsmart locations, I'll drove the extra miles to avoid this location next time. read more

Have bought some of my favorite pets from here. Their rabbit/hamster supplies has a good price if you are a PetPal. Hard to track down their staff sometimes but clean store. Nice they have little Opps dispensers for when dogs have accidents. Dog friendly place, read more

Taking the dog to the vet. Banefield Pet hospital is in the back and the puppy plan is a little pricey but worth the money. Our favorite one stop shop for our dog that never disappoints on quaility or customer service. read more

We took our 4 month old puppy here for grooming yesterday. Nick said it might be tough as he is a rambunctious pup. 2 hours later he was groomed, very well done. See Nick- super nice and very reasonably priced! read more

It's where we get our dog food. Staff is cool so no complaints.

I buy my cat food here because of the discount I get with per perks card. The only issue is that the cashiers are incredibly slow. Pat in particular never calls for back up, there were 5 of us in line call for help! read more

Friendly staff, always have what we need, clean store. I have to admit, I don't get the whole "prescription" thing, where you have to wait forever in a line at the back of the store for someone to print a piece of paper that tells the person at the front of the store it's OK to buy the cat food. If a vet were involved it would make a little sense, but there isn't. They always have our food though, and prices are fair. read more

I have been going to this location for over a year now and the staff has always been nice and helpful. The cashier informed me of of the Nutro (dog food company) website I should go to get a rebate for the food I was buying. Above and beyond the normal treatment I get at normal retail stores. I definitely recommend. read more

PetSmart - Pet Training Near Me - Brandon, Florida

Haven't been there in a few weeks but always had great service. I went there this morning and had the rudest girl ring me up. No pleasant service like I always got before. I have spent several thousands at this location but will never go again. Her customer service skills were horrible and she came off as snotty. I don't tolerate service like that. I had to wait several minutes for her to come up front and ring me up. People can walk out of that place with merchandise and they would never know. I'll find a different location to go to that has better service. read more

I've always gotten great service at this location. We're new to caring for a fish tank and regardless of whether I call or come in, the staff has been very helpful. The other Petsmart in Brandon is a lot closer to me, however, I go out of my way to go to this one because the customer service has always been better. read more

This location is very clean and has good prices. The costumer service is great if you can get a hold of someone. The staff is very knowledgeable and friendly. read more

Amanda is the best.. She always gives my dog bandit the most amazing groom and goes above and beyond to pay attention to great details.. She knows he is a rescue and things he is fearful of and always takes it into consideration.. I recommend her to anyone. She went above above and beyond of a guest today while I was waiting to get bandits nails done.. It's nice to know how much pets mart not only puts the guest first but also puts our pets first as well.. Amanda thanks for all you do for bandit when we come in there.. Make sure if you book an groom to ask for her.. read more

I took my standard poodle puppy to this location for his grooming. I've never had a dog that needed professional grooming before and I just so happened to book the appointment online with Ginger. Turns out she has a standard poodle as well and she gave me some great tips for home grooming, not to mention did a great job on my pup's cut! He looks great and I could tell he had a great time there. Look forward to bringing him back to Ginger in the future! read more

As we were picking up our dog from the groomers, another customer had told me that groomer Morgan was extremely rough and aggressive with our dog as she trimmed his face with scissors. Apparently it was so bad, this customer reported her to the manager. Our dog did look stressed when we picked him up and even noted aloud how red his eyes were, (which is not typical for him) to which they had no explanation. To hear how our dog was handled made me extremely upset and we will not be returning. read more

PetSmart is one of the best places to go for all your pet needs. The staff is always friendly and knowledgeable in all areas including aquariums and Aquatic animals. Having the convenience of Banfield Hospital and the Grooming professionals and always having the lowest prices compared to the other pet stores. PetSmart always saves me time so i dont have to run around town all day! read more

UPDATE: If you have an issue, contact the manager of the store. Chad was very understanding and accommodating. We have resolved the issues mentioned below, and I am very thankful that this manager took the time to handle it and do so in an above and beyond customer service manner! Kudos to Chad! In regards to Pet Training -- BE CAREFUL! Keep track of the actual number of classes you have. We paid in advance for the 'bundle" of Beginner, Intermediate and Advanced dog training. Beginner class was good (there's a lot of 'up-selling' of products during class time) it was a good set of classes, but beware, they are supposed to be 6 weeks, once per week. We had a holiday fall on our class day, and the following week, no class because instructor was on vacation (didn't tell anyone, so we showed up only to find out there was no class). Had the next class, and instructor tells everyone it is the last class and graduates all participants. When informed later that evening that we had only had 5 classes, instructor responds, "oh, yes, correct. Will bring it up to management ASAP." Have yet to be reimbursed for this class. I would not recommend paying in advance for the 'bundle' of classes as they do not have a schedule for subsequent classes, so 'they will call you' when the next set of classes is scheduled....could be months away if even that. (Causeway Blvd store). read more

What a great pet care team!! I recently got a guinea pig from someone who didn't want him any more. He had a very small, dirty cage and they've helped me get set up with a big cage so that my piggie will be happy for the rest of his days,,,they even helped me find a vet I could take him too since the store vet doesn't do rodents. The girl with the nose ring -no name tag- even offered to trim his nails if I brought him if I am not comfortable with it and I will probably will because I don't want him to bleed to death or anything.. Everyone who has helped me over the past few weeks has been so knowledgeable and pleasant I will never shop anywhere else!!!! read more

I'm writing this review based on the last 7years of experience that I have had. This place is what it is, a place to get pet supplies and get my dog groomed. Nothing special. Regarding the service, the cashiers up front tend to be pleasant and helpful. Regarding the grooming salon, there have been some issues. On multiple occasions I have had my appointment vanish from the books even after they called to confirm the appointment. Now of course they have have always made right and taken my pup even though they said I didn't have an appt but it's still frustration to be told you don't have an appt when you absolutely know you did. The quality of the groom is good but more expensive than I would like to pay. Normally it's between $60-70 but Roxy gets the full spa treatment, lol (she's spoiled). I'll continue to go here until I take the initiative to find some place new but it's been 7 years....doesn't look like it will happen any time soon. ;) read more

I am here often since i have a cat and a dog. My dog loves coming with me especially since the most of the associates are very good to her.. always stopping to pet her and say hello.. She also lives the treat at checkout. I did have an issue with the grooming department onceand i dont bring my pets there anymore. I had been getting both my dog and cats nails tried here and never had any issues and then one day my dog was very upset and giving the groomers a hard time. At a point they told me they couldnt trim her nails because they were fearful she may bite them.. i couldnt believe it.. i can understand her being difficult but the way they handled it just could have been more professional. Then they would turn my cat away because nobody was there that could do a cats nails. I continue to shop at the store because other than the grooming department,my experience is always a good one. Associates are always willing to assist and always greet you hello when you enter the store. read more

My schnauzer has been groomed here a handful of times. I wasn't happy the first couple times and one time they actually knicked him on his ears and a very sensitive area. Wasn't going to come back but I did & found a groomer who knew what he was doing. Nick was consistent and good. He wasn't there today but I took my chances on a different groomer. The groomer missed areas all over his body. Pretty obvious the areas he missed. I have given this place so many chances but I am more disappointed than not. I will not be returning for any future groomings. read more

Hi, I'm a customer that has recently called your store and a worker was very rude to me and took my call as a prank call and she said she hopes I don't get any presents this year for Christmas. I'm very displeased and I'm giving you only one star you'd be lucky your at least getting one read more

Two complaints here: The grooming is terrible. I ask for two people to clip my anxious dogs nails but sometimes get the "oh I can handle him" and proceed to go against my wishes while they have to bend my babies feet down even harder to get him to be still. I've since then learned to do them myself. The snakes are in bad shape. One time they had 3 snakes in one enclosure with one hide. The smallest is always outside the hide looking scared as ever. The smallest is also too thin and the temp is always too low. Give them each their own hide if you have to put them all in one tank at least! Educate yourself on the proper temps and quit thinking about just making money. read more

The staff in store were friendly and helpful, however, this store, as well as the corporate offices, have been incredibly unhelpful, even pretty rude when we had a problem with some fish that we had purchased. We had purchased fish from another local pet store, one that we gave a rave, 5 star review for, as well as fish from this petsmart location. The fish we purchased from the local pet store are doing fine and well, however, all of our petsmart fish in the same tank have died, within 3 weeks of purchase. Since we are outside the 14 day refund policy window we have repeatedly been told that there is nothing they can do for us. I would understand that logic if it had merely been one or two of their fish that died, but seeing as all of the fish purchased from petsmart have died, and none from the smaller pet store have, I have a big problem with that. I have worked as a manager and had to deal with customer service issues before; this company has no clue how to handle an issue that they just don't want to deal with. They just don't care because it's not going to hurt their business any if we chose never to purchase from them again. I cannot recommend ever purchasing fish from petsmart to anyone. I'm not sure where they get them from, but they don't last. Also, they do not know what types of fish they have for sale! We were a little naive when we first made our fish purchases and bought fish we thought were pretty, colorful, and of course, would live together fine. We bought what they had labelled as an "Electric Blue African Cichlid." Upon further investigation, this was nothing more than a larger Acei. We are not happy with this company, and I refuse to give them another dollar, and if your pets matter to you, I would recommend you avoid them as well. read more

on dec 6th i took my morkie in for a hair cut for an appointment i had at 12:30 when i walk in there is a blond lady in the front left table on her cell phone i stood there waiting for almost 3 mins before someone finally said we will be right with you, she continued on her phone when one employee said can you help them she said I'm trying to order something and asked the other employee what type of sauce she wanted. my guess she was ordering food online on her phone. then after they took my dog they said it would be 3 to 4 hours. at the 4 hour mark i came back and she happens to be the one trimming my dog, i watched as she stopped cutting my dogs hair 7 times counted within 10 mins to text someone back on her phone during this time my poor dog is just standing on the table with the leash shaking and nervous. instead of finishing with my dog as soon as possible and then using her phone she just kept on. finally she finished i went in to pick up my dog and she stained my shirt with blood she cut her paw with scissors and had to take her over to the vet to put a treatment on it to stop the bleeding, pour thing was bleeding all over the table. i will never ever in my life go to this petsmart again my dog is like a child to me and you do not treat my child like that. read more