I've been visiting this store for a long time to get the best things for my furry baby, and I always enjoy the experience. A little overpriced sometimes, but I always find what I'm looking for and more, and the whole team is amazing. read more

PetSmart - Main entrance - Pet Training Near Me - Brandon, Florida

Update 2/2025 I placed an order for delivery for some emergency supplies because I could not leave my very sick kitty boy Osiris alone. I was expecting the items in a few hours. For some reason the delivery defaulted to the next day which was not going to work. I contacted the petsmart website customer service and they were zero help. So I called the actual store where the delivery was to come from. I spoke to the mgr Ashlyn. She was very kind, listened to my issue and had great empathy for what was happening and how desperately I needed the supplies that day. She went above and beyond making sure I got my order, even waiting for the delivery driver who showed up right at closing time. She even called me to let me know he was on his way. Ashlyn showed great compassion for the emergency situation I was in with my sick kitty and made it her mission to make sure we got what we needed. I so appreciate what she did for us. She deserves to be commended for heroic deeds. read more

Well, supposedly under new management. Today dropped dogs off at 10:15am and at 2pm called the place and a lady answers hello. Which amazed me if you call a business they should answer the phone by hello thank you for calling then the business name. I ask about my babies and she said she will have to text the lady and text me back. Was texted back to pick them up at 3:30pm. 5 hours later. Wow. Words can't express how I will be looking for a better groomer. I will update all if the dogs actually smell like they got a bath. So picked them up just now and their nails we not cut right still long. Smell good but that point was they came home drinking tons of water. read more

My sister and I were running in to just grab some cat and dog food, shouldn't take long. As we walked in, the manager was standing outside the door saying "make it quick we close in 15 minutes" in a rude tone. The fact he was standing outside the door telling everyone that as they walked in (we left in under 3 minutes by the way) then had an attitude when we left is crazy. If your store closes at 10, you are OPEN until 10. However, the girl at the cashier is always sweet and welcoming. read more

I have been looking for a groomer that my dogs liked and the prices were reasonable. I took my 2 boys there and they were groomed by Kianna. She did a great job with them. Unlike other places and groomers that have no patience and my dogs tried to run for their lives out of they were happy smiling and calm. She took her time and got my boy Majik to let her groom him after a horrible experience he had done by someone else. They were happy and so am I. They are the best PetSmart I have been to since we moved here. read more

PetSmart - Pet Training Near Me - Brandon, Florida

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I visit this Petsmart by my home often with my lab puppy to help socialize her (and do some shopping). There are usually other dogs in the store and a huge inventory of pet supplies and food. The staff at this location is great - very knowledgeable and friendly. Sheilah, who usually works a register, is exceptionally kind, helpful, and welcoming. I always appreciate her energy and extra efforts to care for shoppers! read more

I took my zuchon, which is called a teddy bear, to Petsmart for a bath and cut. Before I left him I was told his ears and tail were a little matted and advised to pay extra for dematting, which I decided to do. When I came to pick him up he was completely shaven, including ears and his fluffy tail!!! I was warned by others that Petsmart was not a good place to have him groomed, but I didn't listen. But now I see why. I am so disappointed! read more

PetSmart - Pet Training Near Me - Brandon, Florida

I've been coming here for 3 years + and I don't understand why you advertise walk in welcomed and I come to the store and you tell me we don't take walk ins. I'm attaching the photo from your website. Your prices continue to increase but the customer service is beginning to decline. Disappointing read more

PetSmart - Here it clearly states walk ins welcomed - Pet Training Near Me - Brandon, Florida

Far, far away from home- my daughter wanted to drive out to the closest Buy Buy Baby to her home, but we arrived about 30 minutes ahead of her and I saw PetSmart- lets go look at kitties I said. Woof~ I love cats and they had a bunch of little kittens! Including an especially sweet girl who was gray and white and loved her spring toy. I was entranced. John was worried. Was I going to want to adopt another kitty and it be 5 hours from home??? She was young enough and small enough she hadn't finished her shots yet- including her rabies. We sat in the play room and she was cautious and curious but not paying too much attention to us. I was still considering it though. We said we would decide while going next door. I did not bring home little "Miracle" but I knew she would be adopted fast~ she'll find the right family to be cute to!! The Humane Society Volunteer was wonderful and the staff greeted and said goodbye when we entered and exited. read more

Good evening Yelpers. How is everyone doing out there? It seems like it's been such a very long time although I know it hasn't been but anyways it's yelping time! (Hands clapping) I'm here at PetSmart visiting the most phenomenal veterinarian by the name of Dr. Manning. She has cared for every pet that I have had here in Tampa including my buddy and best friend Bailey the miniature Yorkie. Bailey is here for his comprehensive exam and I wouldn't have it any other way but for him to be cared for by Dr. Manning. Why is that? But of course her customer service is impeccable! Not only is she warm and loving to the humans but most importantly to my Bailey. She cares and treat him as if he were her own. Should you ever be in need of a veterinarian be sure to look up Dr. Manning at Petsmart. You will be very impressed! read more

Do not use this groomer if you want your dog back! They gave my mothers dog to the wrong person. When she called to ask if he was ready she was told that he had been picked up already. Then they put her on hold and she could hear them in the background saying "whoops we gave the dog to the wrong person". When she got back on the phone they told her "he will be ready in an hour." So not only did they give her dog to a stranger but they also tried to lie about it! Obviously worried my mother and I raced to the store and thank god the person brought her dog back. The other dog looked like he was about 14 years old and a different breed. My mothers dog is not even 2 years old yet. They did not look anything alike. There is no excuse for this negligence. That entire grooming staff working on the date of March 11, 2022 needs to be retrained. I would close that grooming location until you can re-train and implement a policy to ensure you are giving the correct dog to the correct owner. And the girl that handed the dog over should be fired today. Obviously this could have been way worse. We are just thankful we got Milo back. We did receive a call with an apology but we feel obligated to post this review so that this doesn't happen to anyone ever again. read more

Very disappointed with our experience here. We purchased a hamster, the initial buying of the hamster was fine and the customer service was ok. But when we got home and got the hamster situated she just seemed like she had never been held before. Very aggressive and not having her cage at all. This wasn't our first hamster and we truly tried everything we knew to make her comfortable and happy but there's only so much you can do when the animal was obviously not given proper attention from the get-go. We have a hamster from pet supermarket and she's extremely social and nice. They are pets and should be treated as such even in the store. The manager also looked me in the face and said "all hamsters are mean" when I went to return her. Anyone who is educated on animals at all knows that animals are only mean if you make them that way. read more

Rating their grooming salon based on my experience during the past 5 years. I think overall they do a very good job grooming pets. Of course there are sometimes you don't get the usual groomer for your pup and they mess up here and there. There are usually 2 groomers that has been taking care of my pup for years and recently I have been trying new hands on her. For most of the part they were good with their job and always very nice at handling her. I will recommend this place for your pups regular grooming needs. My last groomer was Lacie and she was very nice and definitely did a very nice job. Pics are posted :) The store it's spacious, clean and always fun to just walk around looking at the different products they carry. read more

PetSmart - Ella after her haircut. :) - Pet Training Near Me - Brandon, Florida

My dog is my furry child. He really means a lot to me, and I want the best for him. This store has it all, everything from food and toys, to grooming and training. I've been to a few PetSmart locations, but this is the cleanest. Also, all the employees I've talked to have been nice and helpful. When it's time for food or treats, this is where I go. read more

I visited the grooming salon on 11/29 around 9:30 AM asked if they were available to trim and file my dog's nails she took my information pulled me up on the system and said it would be about 5 minutes she then proceeded to assist another girl trimming another dog's nails after about waiting 10 minutes the 2 girls went into the back and never returned. My dog was in a lot of distress and the 15 minutes I waited felt like an eternity nevertheless I just Walked out upon leaving I saw an employee and asked if I could speak to a manager she attempted to call the manager on her handheld radio the manager did not respond she then walked up to the front I assumed the manager's office came out and there was still no manager to be found. I was beyond aggravated at this point so I just walked out of the store horrific customer service horrific experience I will never ever go to petsmart again. I'm learning how to trim and file my dog's nails myself. I wasted over an hour of my time today. read more

I have used the Grooming Salon before and was happy. Not always perfect, of course, the dogs aren't always perfect and I get that. Having said that they were clean, cut and the ladies did a good job. When I pay $50 per dog I expect anal glands secreted, ears plucked as well as the bath and haircut. I was told $12 for grinding the nails and was charged $13, I was charged $8 for the other dog being difficult and I understand that as well, but call me and tell me. I would have said just stop and how he looks is how he looks. I should have had a heads up warning of the charge. I am sorry to say I am not going back and it is sad because we have had 3 different dogs groomed there over the past 6 years. When the lack of scarf, bows, anal gland secretion and overcharging comes into play it is a client killer. If you have to ASK for the glands, scarf and/or bows TELL ME AT THE BEGINNING CAUSE I WANT THAT! read more

PetSmart - $13 not the $12 for nail grinding - Pet Training Near Me - Brandon, Florida

why do they have push for assistance buttons if they just reset it and dont even help you waiTed over 20 minutes and had to leave empty handed again without crickets.... read more

I brought my Golden Retriever in for a bath, cut, and deshedding. Michelle performed the service. She did an amazing job! My boy is pretty anxious with all grooming related things, so I was very pleased that she was able to complete the whole service. She was patient, and polite! We will definitely request her in the future. read more

#207 Everything you need for your furry or finny friends. Clean store, nice associates, in store grooming and vet services. No issues. read more

Albert and his team are simply the best. We have been customers for over 6 years and ever since Albert joined the team, the service experience has been elevated. He has been a great help as we navigated a growing family of furry kids and has offered a lot of advice on nutrition, training, supplies etc. Thank you to Petsmart for being an extension of our fur family. read more

Three cats born only two days ago and I find fleas. I rush to PetSmart in a panic to find what I need for flea meds. The first person I find was an employee named Albert and wow what's great experience. He answered all my questions and even showed me any extras I needed to deflea the house. I was pleasantly surprised of his knowledge and his over and beyond help. Get this guy a raise. I'm coming here now for all my cats needs and hope to see him again. read more

Was there to get some fish. Waiting while sales person talking to someone. Then they were just having personal conversation I was talking Spanish with my mom she had her back to use and at no time did she say anything to us. My mom told her can you help us she said someone will be with and kept talking after another 5 mins she said can I help you at this point I wanted nothing and walked out. read more

I have been a customer for 7yrs since my babies were 3 and 7 weeks old. My experience had been with Dr. Guppy-Williams, she was the BEST!!! She knew my dogs character, would always follow up after their visits, treated them like family, and displayed a sincere caring for ALL the pets from what I observed. She was extremely thorough, and I wish she was still working in this arena because with her gone, I don't receive that sincere care... it's just in and out now. I feel like a bother rather than a Mom that receives due diligence for her babies. Thanks! read more

This PetSmart has the most disrespectful employees when it comes to buying a new animal. I recently went there to purchase my first ever fish and treated me as if I was one of there dumbest customers they have ever had! And the prices here are a total rip off. At Pet Co you can purchase a 12 gallon fish tank for $30, yet at "pet smart" a 12 gallon cost almost $60! Total rip off I definitely do not recommend this pet smart to anyone! read more

I have been bringing my 2 small dogs here for years and couldnt be happier. I know that are well cared for and they always look so great. Reisha and Ginger are the best! read more

Nice to have PetSmart so close, when I need something ASAP. A wide range of foods, toys, treats, and gear for your car home or yard. I love the new Ellen pet line, very trendy and fun looking. PetSmart has been around for a long time, but the lines are always a cluster, I wish this was different because I've actually put my items back and walked out on several occasions. read more

PetSmart - Cute Valentine's Day accessories for fishtanks, but the shelves are a mess. - Pet Training Near Me - Brandon, Florida

The small bag of cat food we bought had spider webs all throughout it. We panicked, and not wanting to infest our house with God-knows how many spiders, we tossed the bag in the trash on the curb. When we explained to management the next day about the spiders, even with a receipt, they refused anything to compensate- new food, merchandise credit, anything- because there was no proof of the spiders to show them. Smh. read more

Don't waste your time with the groomers. Unless you use Banfield, their vet, they call to verify rabies and if your vet is open weekends you're turned away. I called Monday giving clear instructions to call ahead and showed up Saturday without the call made & turned away. Never again. Over priced for crappy and incompetent service. read more

Terrible grooming service associate name Michelle H was so rude won't ever be going there again

A better than average rating for a better than average store. They just seem to try a little harder to make their customers feel welcome at this location. Every time I pass an employee, I'm greeted, and asked if I'm finding everything. Little things like that go a long way, in my book. The store is always clean and we'll organized. There is a good selection of inventory, and it's always well stocked. If I am having trouble finding something, there is always someone close by to help me find what I'm looking for. I've been coming to this location for about a year now, and I haven't had a bad experience yet. read more

Ahh Petsmart... I'm pretty sure almost all the workers know my dogs! We come here all the time mostly to use Banfield or the Grooming. But on special occasions we bring the pooches to pick out a treat :) They have a good toy selection as well as pet beds, food and leashes. Awhile back I had gotten a leash and it was turning my white dogs fur hot pink and they were kind enought to exhange it (it had been probably 1-2 months since I purchesed it and tosses the recipt). The employees are nice and always give my dogs a lot of love, attention and treats. The store is fairly clean except when you get those people whoes pets have had accidents in the store and refuse to clean it up. HOW RUDE of them! But the staff is fairly quick to come and clean it up. Prices varry depending or reasonable to a little overpriced. I'm a frequent shopper here and like ti better then other Petstores. read more

Been shopping here since moving to Florida 3 1/2 years ago. It's a typical pet superstore, have everything you can imagine for your pets. The part I've liked the best is the aquarium section. I started an aquarium as a hobby recently and the staff was awesome in helping me out. All the fish I buy here are very healthy and thrive nicely in my tank. And if you happen to have a fish die within 2 weeks of purchasing it, they will replace the fish or refund your money. Just remember to bring your receipt and the poor little creature that met his/her demise much too quickly. I think the prices in this department are very fair. I also have two dogs. I always find what I need for my dogs but it is quite expensive. Today I had to buy 2 new mats for their crates and it cost me $60. That's crazy for 2 pieces of foam covered with cloth. And these were not the most expensive ones either. I have not had the occasion to use their grooming services yet so cannot comment on that. BUT, I did get some good info reading Griffin H's review stating you can just walk in with your dogs and have their nails clipped, I like that a lot. The store is usually pretty clean, but today it especially reeked of dog, which I find very off-putting. That is not usually the case however. Staff is very friendly and willing to help. Helps make for a pleasurable visit. read more

Arrogant staff of young immature kids. We took our older pet in for grooming. We addressed our concerns about the pet's age and the care requirements needed when the dog was in a cage waiting for grooming care. All concerns where ignored. When we pick up the old gal four hours after we dropped her off, the staff attacked my wife for dropping an old pet off with them. Oh by the way we also provided the staff with her health records prior to accepting our appointment. If you love your pets go somewhere else for grooming. read more

Wish I could give them a 0 terrible and rude service. I called asking politely just to see if they had a particular product and the man on the phone says no I won't be checking any stock items unfortunately. The only petsmart that said that to me while I was calling looking obviously if I was close by I would have stopped by there. So inconsiderate of them especially during hard times like people have money to just ride 25 mins to see . Won't ever be going there again or spending my money at this petsmart !!!! Funny when I called to get info about the dog training classes they were so quick to go get that info it's hilarious how these places treat you when you just ask for a favor. read more

Just like any other chain. They do carry some of the canned foods I occasionally buy and I had an AMEX coupon to use. I was disappointed they still don't carry the dehydrated raw but I understand their clientele. The cashier who waited on me was superb. She is truly an animal lover and an asset to this location. read more

Ginger did the most amazing job grooming my two dogs, today. Have tried others, but she is the best. What I like about PetSmart is that it's clean and you can actually see how your dogs are being treated. read more

After searching a year for a great regular groomer we found her today. Jasper looks amazing. She sent an awesome photo. You can tell she really cares! The pawgress report had honest and useful information about Jasper's needs. We look forward to making Hyang our regular groomer! read more

This is the second time that I have had an issue with bugs in the food. The first time it was a 40 pound bag of bird seed I poured it all into the container, and then saw movement in the seeds, yuck! I brought it back and got a different bag without bugs. This last time I bought a large bag of authority dog food for my daughter's dog. She called me last night, and said that when she went to feed her dog there were bugs all over the food, and since I don't have the receipt, and she threw out the bag, I told her to toss the whole thing. Never again PetSmart! read more

Eric did an awesome job grooming my little dog. Priscilla is 15years old and she is not a happy camper when it comes time for her grooming. Eric took his time and was very patient with her & I appreciate that. Thanks Eric & Priscilla will see you in 6 weeks. Thank You! read more

Zen is my favorite groomer at the Causeway blvd location in Brandon Riverview. She is awesome with my pet dog Simon and he loves her. She takes pride in doing her work and she is excellent with pets. I hope others can take example from her as she does an outstanding job. Thank you Zen. read more