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    PetSmart

    2.9 (80 reviews)
    Open 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Curbside pickup has been placed where handicap accessible parking belongs.
    Scott T.

    Disabled persons with disabilities beware!!! It's apparently obvious that PetSmart cares more about people sitting in their cars waiting for a curbside order , and careless about handicapped accessibly to the store. Nothing like pushing away your disabled customers. You can see the curbside pickup is at the closest proximity to the entrance. All handicapped parking by state law is to be in the closest proximity to entrance. I'm hoping Petsmart takes this very seriously and will make the needed changes to accommodate handicapped individuals. Be better for those that often have no voice and nor choice to get results to make their life easier. Do the right thing here.

    choppy, uneven fur on face and ears.

    I've been bringing all my dogs to Petsmart grooming for over 20 years. I never had an issue with the Crystal Lake location. They always did such an excellent job with pet grooming! I wish I could say that my experience is equally good at every Petsmart grooming location. I recently moved to the Bloomingdale area and brought my puppy to the Petsmart in Bloomingdale, three times now. Twice, she came back looking very uneven and her nails were still sharp, even though I always pay extra for nail grinding. At the Bloomingdale location, they do not always trim the fur on the dog's paw pads, but other locations do pay attention and trim the fur on the paw pads. This most recent visit, the groomer at the Bloomingdale location, completely shaved my puppy's tail! They said the tail was too matted to brush out. I've had four dogs with long, furry tails and this has never happened before! It looks so bad! Also, the fur on her ears and face is uneven and very choppy. I paid for the top/deluxe grooming package with an extra hydrating shampoo which was $97. My puppy does not look like she received professional grooming. I'm unhappy with the way my puppy was groomed and do not recommend the Bloomingdale location.

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    4 years ago

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    1 day ago

    We called the store to complain about their service of grooming are Lab and where rudely spoken to and hung up on. Do not us them!!!!

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    8 months ago

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    2 months ago

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    2 months ago

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    1 year ago

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    1 year ago

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    3 years ago

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    1 year ago

    Customer service and fish department. Very unhelpful. And rude will not be coming back when that lady is working

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    3 years ago

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    4 years ago

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    2 years ago

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    2 years ago

    Jaxx was amazing and patient with my 14 1/2 year old Maltese! Grateful to have found her!

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    3 years ago

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    4 years ago

    They sell quality products at a fair price. If you enroll with them, you greatly increase your savings

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    3 years ago

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    7 years ago

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    14 years ago

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    11 years ago

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    15 years ago

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    8 years ago

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    8 years ago

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    6 years ago

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    15 years ago

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    14 years ago

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    12 years ago

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    8 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I adopted my cat through Almost Home Foundation which holds its adoptions at this PetSmart.

    Mentioned in 2 reviews

    Read more highlights

    The Yuppie Puppie Grooming Salon - Annie loves to smile when she is happy. This was the picture we took after picking Annie up from Cheryl! Happy Clean Girl!

    The Yuppie Puppie Grooming Salon

    (80 reviews)

    I LOVE THIS PLACE . They do such a great job I had to write…read morea review. My Alan Barker was going to another groomer and was happy but not always satisfied. Yuppie Puppie Happy, Satisfied and so is well taken care of . Alan would also like to tell the Staff that they are The Best, So Caring , Friendly and he always walks out looking better . Thank you 10 Stars !!!!

    Yuppie Puppy shaved our cat bald without our permission during a routine cat grooming appointment…read more Upon calling to discuss the issue and lack of communication, the groomer suggested that they made clear that our pet would be shaved bald and that this has full approval. This is inaccurate. I was told "He has some matting and will need to cut a little shorter to take that off." This sounds a lot like de-matting. What this did not indicate was a full body shave down to the skin, even across areas with no sign of matting whatsoever. The result was a lazy shave, since it's easier to just do a buzz cut than to actually handle or groom an animal. See before and after photos below to form your own judgement. For clarity, I will note that I fully see the validity of complaints from previous reviewers. The etiquette after an incident is sorely lacking. It seems that management spends most of their time online picking fights with their reviewers rather than ensuring the wellbeing of pets under their watch. Just saw the dog who had his ear cut off during grooming, so I guess we got off lucky with a bad shave and an attitude! Update: Be warned - the owner's note below is false. My husband wrote this review. Why would my husband write this review if he was fully aware of what was being done to the cat? There was simply not enough clear communication, and we've seen other reviewers posting about the same issue. Just scroll through and look.

    PetSmart - petstore - Updated May 2026

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