Update 3: I filed a BBB complaint. The business responded with false claims that I harassed the…read moreowner on social media and LinkedIn and cited an employer I have never worked for. They are now threatening legal action. I stand by my posts and have not made any false statements. TO THE OWNERS RESPONSE. Don't be sad about my review--be disappointed in yourselves as business owners. Do better. Everything written in your response directly contradicts what I was told in person. You stated that multiple attempts were made to contact me regarding this incident. That is false. No one contacted me at any point. Management only became aware of the issue after I reached out. You also claim my dog was properly cleaned and reference video footage. If such footage exists, please share it--you have my email. His condition upon pickup clearly indicated otherwise, as I spent 45 minutes cleaning feces from his paws once we got home. There is also no reasonable way this could have been "missed." My dog was wearing a large winter jacket that required staff to handle and touch all four of his paws in order to put it on. Staff were taking an extended amount of time before bringing him out, and another employee stepped in to assist with getting him ready. Given that level of handling, it is not credible that feces covering his paws went unnoticed by anyone who was paying attention. Regarding the padding, two staff members explicitly stated it was part of his care due to concerns about him falling as a senior dog. That representation was a key factor in my decision to purchase the Pawdemics service. Lastly, I appreciate the advice suggesting veterinary boarding. However, that recommendation could have been communicated during intake, during follow-up calls, or after I paid for an evaluation. At no point was this raised as a concern. You had no issue accepting my dog despite him being partially blind, deaf, and showing signs of dementia--until after something went wrong. Your response continues to contradict what was communicated to me in person. Again, if you have additional information or footage, please provide it via email. I am absolutely disgusted with this facility and my experience here. I was convinced to place my dog, Tito, in their "Pawdemics" service after being told he would receive constant surveillance and that it would be best for him as a senior dog. I was also promised a padded room for his comfort and safety. None of this was true. The room they described to me is apparently under construction, and instead my dog was kept in a cage with no padding anywhere on site. When I picked him up today, his paws were filled with chunks of feces. I was told he had an accident and that staff had cleaned him up -- clearly, that did not happen. I spent 45 minutes cleaning him myself once we got home. I don't understand how something like this could be "missed." When I raised my concerns, the general manager repeatedly stated that they have other dogs and cannot watch him consistently. If that's the case, why am I paying extra for a service that was sold to me as individualized, specialized care tailored to my senior dog? The explanation directly contradicts how this service was marketed. I asked to speak with someone above the general manager and was told there is no one -- that the owner does not interact with clients. That response alone speaks volumes. This was a complete misrepresentation of services and a very upsetting experience for both me and my dog. I would strongly caution anyone considering this place, especially if you are trusting them with a senior or special-needs pet.

Within just a handful of times of using the daycare service at DePAW (after 4+ years using a…read moredifferent doggy day care, weekly, without incident), our dog got bit and injured by another dog while under the care of DePAW, a bite that tore her ear, damaged tissue and wound up requiring her to be sedated and given stitches. When they called us to tell us about the incident, DePAW told us that another dog had 'overcorrected' ours, when she tried to play with a dog that didn't want to play with her. A professional dog daycare service needs to have the experience and knowledge to separate dogs before this happens - most often bites happen with uncomfortable dogs, not aggressive ones. It's clear that the other dog was uncomfortable in the situation they had the dogs in, and our dog got the worst of it. We feel this was a preventable accident and likely a result of either staff not recognizing the energies of the dogs under their care, or them taking on more dogs than they can handle at one time. A dog who is uncomfortable enough to seriously bite and injure another dog should not be in the same room as a playful dog who wants to initiate play with others. Perhaps even more disappointing on a personal level was the conduct of DePAW in the aftermath, and how transactional and impersonal our interactions with them have felt. When calling us to tell us what happened they never apologized for our dog getting hurt there (I am sure this is a liability thing they are trained to do) and they did not follow up afterwards to see how our dog was doing. We only heard from them after we sent an email expressing disappointment a week later - we did hear an apology then, to their credit. I'm sure we've signed a waiver giving away all of our rights in terms of compensation and vet bills, so we didn't even try to ask DePAW for help with the hundreds of dollars of medical bills we have incurred due to this incident, but they didn't even waive the $35 daycare charge for the day she got hurt. I guess a dollar is a dollar. I don't think I've ever taken the time to write a negative Yelp review when we've had a bad experience, particularly with local businesses, but given this experience I don't feel like DePAW is necessarily a safe or caring place to leave your dog and so for that reason I feel that people should hear our experience. Again, we've taken both our dogs to a different doggy day care for 4+ years on a weekly basis and always felt they were safe and well taken care of by people who were attentive and cared for the wellbeing of our pups. That's not at all how I've felt interacting with DePAW - it feels very much like they care about your dollars, not your dogs. I can't speak to their other services, and I'm sure there are people working here who truly love dogs, but I'd strongly recommend you look elsewhere for safer, more caring and less transactional daycare options.

this is the only "Puppy Social club" we've been to. Its at a good time on a Sunday, and rain or…read moreshine, Its on! We have had unsocialized dogs in the past and it was NOT a good thing. This is very casual and friendly and seems really good for the pups.

Our pup Rigatoni absolutely loves Bark Ave DayCamp, and they are essentially our extended family…read morewhen it comes to his care. As we were nervous the first time we took him to board, I was immediately settled when they knew him by name, were so excited to have him for the day, answered all our questions and made it feel very safe and structured, and it didn't hurt that Rigatoni never even looks back at us as he enters the play space - no anxiety, no fears, just eager to be with his friends in a space he loves. These are our people when it comes to his care!

My otherwise healthy dog suffered a medical emergency (seizure) at the time of drop off today when…read morehe was being boarded. Luckily I hadn't left the facility yet. The staff sent me video footage of the event and I quickly took my dog to the vet to be seen and diagnosed. The staff were so sweet and caring to my dog during it, which could be seen on the video. We have been coming here for years for boarding and more recently grooming for our dogs, but today really showed me why we keep coming back. Thank you to the staff for being so wonderful during a stressful time!

We love LOL! Our dog has been attending daycare for over 18 months. He has such a good time and the…read morestaff is wonderful!! They are also great when he boards in the slumber party room. He has made so many friends and comes home happily tired!! We love that they always share pictures of his time there with us!

My previous groomers sold without warning and I PANICKED. My almost 8 yr old Maltese mix is not…read morevery social & she has had issues w groomers in the past. I had no idea what to do or who would take her next. I found Katie, one of the groomers at K-9. She had actually dealt with Charli in the past (at the former groomer who closed) and she was very willing to give grooming Charli a shot. THANK GOODNESS SHE DID! Her bath/cut have been THE BEST she's ever had in her life. Katie is quick and efficient. She gives my girl breaks as needed. We've been there THREE times and each time gets better and better. My dog has never willingly just went to a groomer and when I hand her off to Katie it's like I'm handing her off to someone she knows and trusts. That truly says everything for me. She doesn't even shake or refuse to go through the door. That is HUGE for us. The rest of the staff is always so friendly and kind and the animals always seem so happy and calm. I'm so glad that I found this hidden gem. So very thankful!

Horrible customer service! The lady there is extremely rude both on phone and when we were there…read more Then charged us $30 more than 3 months prior and didn't even cut/shave my dogs hair...definitely not going back!

Accommodating, caring, and compassionate!!…read more I rarely leave reviews, but this place deserves the highest recognition! I recently moved to Geneva with my dog Charlie. Right before work, my air conditioner broke on the first hot day this summer. I didn't know where to go so my dog wouldn't suffer. I called a few places with my situation, but The Water Bowl was the only one who answered the call. Immediately they understood and didn't blink an eye about bringing him in so they could help. Having used daycares in the past, it's always been a process to register your pet. -- That didn't matter to them. They genuinely cared about an animal they hadn't even met yet. Needless to say, even having air conditioning again, Charlie still goes to daycare on a regular basis. The care, attention, and love they give him always shines through when I pick him up. I could never say enough positive things about this place and their staff members! Charlie may have won over their hearts, but The Water Bowl has won over mine

Business sold or taken over around June 2024 and given new name…read more I have been taking my dogs to the Waterbowl for over 10 years. The original owner sold the business, and then it was sold again and then a third and possibly a forth time. ALL of these owners have honored any previous purchased packages. The current owner will not honor previous purchases packages. She says they are different companies. This may be true, but it is certainly not in the spirit of goodwill. BEWARE of the new owner and look around for a more friendly dog day care. It is not the loss of the money which bother me, but the owner's attitude. Her complete disregard for my situation. Not even to consider some comprise. I can not be the only one who purchased day car & overnight packages. Thanks for allowing me to speak.

groomer injured our dog by hitting his spine. Elena never apologized for her groomers behavior…read more Ouer dog had been going to Elenas for over six years but the beating she took to her spine was serious and vet bills expensive. The groomer admitted the abuse but Elena never apologized or reprimanded / fired the goomer. Bad business dangerous to pets.

My dog is a 50 pd. Doodle. When I brought him in I asked that she doesn't shave his stomach. She…read morewrote it down and shaved it anyway.. it's a week and his stomach is all bruised from him licking it. Elena did the grooming so it's on her. Uneven cut and I noticed blood on his fur. Did not find anything on his skin. 125.00 in cash and a 25.00. I wish I had examined him before I paid her.

We've had training, used their daycare, and had grooming done at Woofbeach Cove in Glen Ellyn. We…read moreare very happy with all the services we've had and our pup really likes the people there.

They are always so polite and make time to clip my dogs nails! I just made an appointment for…read moregrooming

This was my first visit with my puppy, Knuckles, and I couldn't be happier with our experience! My…read morefriend Ashley recommended this dog grooming spa, and I'm so glad she did. From the moment we walked in, we were greeted with such a warm welcome by Lindsey (I believe that was her name). The front of the house was very clean, and as another pup was leaving, it was obvious they had been well cared for and were happy. Since this was Knuckles' very first grooming appointment, I was a little nervous, but the entire team was incredibly patient, gentle, and kind with him. When I picked him up, he looked adorable wearing a cute bandana, smelled amazing, and his coat was so soft and fluffy. As a corgi owner, I know their coats require special care, and they did a fantastic job! It's clear the staff genuinely loves what they do and treats every pet like family. I highly recommend this business to anyone looking for a caring, professional groomer. We'll definitely be back--Knuckles has found his new favorite spa!

First time here and it won't be my last They groomed my two poodles - Toy and Standard and these…read morepups have never looked so good! They listened very closely when I described what I wanted, even did my Standard's ears in a way I've been thinking about Poodle grooming is truly an art form My Toy is 14YO and they were very careful to take their time with him so he wasn't upset