This grooming service is in Bangor. My experience with the groomers has been great! It's whomever…read moreis in charge of the office needs to take care of business. Don't get me wrong, they are very nice but they do not answer the phone or return text messages, at least this seems to be the norm in my case. They are young, maybe that's the problem!! so now I have had to find a different groomer and I don't like to change groomers, but have decided that this is no way to run a business. Dog grooming is expensive and I don't mind the cost but do expect good service, not only from the actual groomers, which I had, but the people in the office.

A beautiful shop, wonderful staff! They really care about your fluffy friends and get to know them…read more My Lilly (an 8# Pomeranian) was happy and relaxed when I arrived to collect her after her appointment, not to mention beautifully coiffed! In my mind, that says it all

I chose El Rancho based on the recommendation of a friend who boards her dog here and loves what…read morethese folks do for her dog . I came here to get two of my 3 dogs groomed . One is very old and not able to be easily worked with due to her skittish nature ( Honey Bun ). The staff here did an awesome AWESOME job with both dogs and I was able to watch which helped me overcome my anxiety about having Honey Bun groomed . Im making these folks our permanent local grooming choice . You should too !!

LOOK NO FURTHER! I cannot say enough good things about this place. I am a retired old guy who loves…read moremy dogs so I'm very particuler who cares for them. We go there for grooming and boarding and they are awesome! Megan does a FANTASTIC job with the kennels and you know she and her staff really care about the dogs. They make you feel like you are their only client! And Tweakie the groomer does an awesome job, she is booked up for months in advance, so what does that tell you? But most of all is everyone's upbeat, postive, caring attitude! You just can't find that anymore. I love these guys and so do my dogs!

Penobscot veterinarian services have some amazing veterinarians. When my puppy was sick, they took…read morecare of him until he was 110% better. They were very attentive and thorough!

This vet was office was recommended to me by several people. My Mom takes her pets here. My Aunts…read moreand Uncles have been taking their pets here for years. Our extended families go here. All my cousins and their families go here. I was surprised to say the least to have had what was probably the worst customer service experience of my life when I called this place to set up an appointment for my cat. I'd leave zero stars if I could. I called the office Wednesday afternoon and a woman answered. I said I would be a new client, I have a pet cat and we had moved back home to Maine from Boston less than a year ago and it was time for my cat to be seen and get her vaccines. The woman told me she wouldn't schedule us until October because we are new clients, which is an insane lead time for a vet appointment. I switched vets during the pandemic and never had to wait longer than 48 hours to be seen for any reason. For reference, my neighborhood in Boston had a higher population and less than half the vets that the Bangor area has. I said I was hoping to be seen sooner, my cat has a bit of an increased appetite, experiences chronic stress-related cystitis and gets an annual urinalysis, she's a senior (12 years) with arthritis, and in the middle of me trying to explain her kidneys and thyroid are monitored so she needs a blood panel, the woman interrupted me. She said, "Even if your pet was experiencing a health issue and needed to be seen as soon as possible, I would not accommodate." What kind of vet office flat out tells people flat out that they don't care if your pet is sick? What kind of vet office flat out admits they do not care if someone's pet lives or dies? All because I have never had an appointment here before? I said okay, well, I guess let's book a time slot for October since that's apparently my only option. The woman interrupted me a second time. "No," she said. She refused to give me an appointment time until after I sent in my cat's record and they have looked over her medical history, which, again, is incredibly weird. It also feels extremely discriminatory? So if my cat has an issue you don't feel like dealing with, you'll just refuse us medical services? I've never, ever in my life had a vet office refuse to give me an appointment for any reason, let alone discriminate pets based on their health. Again, I said okay, I can give you my email and our old vet's info, I'll sign the release form to request my cat's records from our old vet. The woman interrupted me a THIRD time and straight up scoffed and chuckled at me and said, "No, no, no, no. YOU can contact your old vet and have THEM send US the file. Then YOU can call US back in a week, and then we will confirm whether we received and have reviewed her file or not. I do not have the luxury of time." You don't have the luxury of time to... do your job? Sending a fax? Calling your clients back to confirm records and an appointment time is too heavy a workload? I've never been so outright disrespected by someone working in customer service. I've never been spoken to like this, ever, in my life by someone working in any field. If this woman is this nasty and cruel to customers, imagine how bad she is toward the poor animals that are under her care. I would never trust this place to care for my pet, especially with such a vile person working there. I still can't believe how awful and condescending this woman was on the phone, and I just can't wrap my head around a vet office employing someone who goes out of her way to treat people who are just trying to get their pet who medical attention so miserably.

Very compassionate and caring. Ashley took her time with my "special needs" shih tzu. Created as…read moremuch "less stress" as she could with a full groom face, feet, and nails. Very pleased with her.

From the owner: Certified master stylist and award winning l dog and cat groomer with 26 years. Safe, clean and…read moreloving environment with a calm atmosphere. AKC certified safety groomer among many other professional certifications. I specialize in special needs pets, breed profile clips and deshedding. All sizes and breeds are welcome. Full line of spa services including massage available.

I think it's wonderful that our dog(s) are allowed to play with each other instead of having to…read morestay in a kennel. I've found that the people who work here really care about animals. My dog is shy and she's gotten to know all these people and comes one day a week to play with the other dogs. She has more confidence. They know her personally and call her by name. This is a "home away from home" and you can feel confident that your dog will get great care.

Yeah! Maine Animal Keeper is the best! Our dog had an amazing time in daycare! They were one of the…read moreonly Bangor doggie daycares that had early and late hours and are accepting new dogs! While we found the name a little odd and they came up almost last on a search for doggie daycares in Bangor (probably because they are in Hermon ME which is just 1 highway exit away or 7 minutes away). They are a very large facility and all the dogs are very happy. The limited interactions we had with staff - they were friendly and very professional. Reasonably priced with flexible longer hours. On the 2nd day of daycare, our dog practically pulled my arm off racing to go back to play! They gave me feedback that he had been well behaved and asked me a question about a scar he has so I knew that they had checked on him and knew who he was, despite the large number of dogs they oversee. We wish they had a camera system that we could log in to watch our dog play - I'd pay a premium for this service. Otherwise, Maine Animal Keeper is friendly, wonderful and we would definitely trust our dog with them again!

Disorganized, poorly managed, messy store. Their services feature retired veterinarians who put…read moreshots in dogs and offer all sorts of outdated advice and a support team who barely can manage what they do. The grooming is equally challenging and you better have all your records and say nothing other than "my dog is fine" or they'll refuse service. And yes, they have refused me service after I drive an hour to get there. Everything this place offers you can get elsewhere better, including your local veterinarian and ordering online from Chewy. Avoid.

We have shopped for our dogs and cats at Petco for a long time, but we had an absolute nightmare…read morewith the groomers there. We scheduled an early morning appointment for 1 of our dogs, and were assured that our dog would have his haircut and they'd let us know when he was finished. We stayed out in the area, to pick him up when he was finished, but we never got a call. We went into the store to see what was going on, and found out that they had "overbooked" grooming appointments, and had never even started his haircut. They put him into a kennel while he was there, and they never apologized for what happened. We were extremely angry, and when we spoke to the manager, she didn't seem to care at all. We will never take our animals to get their grooming there, and have stopped shopping there as well.

Marvelous groomer. Quite a find. We are fortunate to have this Master Groomer looked big after our…read morepuppy.

Coastal creations is the best groomer I've found in New England. The owner is a pleasure to talk…read morewith; she is knowledgeable, the shop is clean, the service is quick, and the price is good. My poodle loved her day at the spa. She came home looking like the princess she should be.

We live in an RV full time and travel all over the country and it is really hard to find good dog…read moregroomers. We have 2 mini goldendoodles and because there are not many groomers in Bar Harbor Maine we had to wait quite a while to get an appointment. The front desk staff was very friendly and efficient. I was checked in quickly and they said they would give me a call when they were finished. I dropped them off around 8:30am and was able to pick them up around 1:30pm. They listened to what I was looking for and did a great job with their hair. They could have went a little bit shorter on the head but overall they looked great! Would absolutely come back when we visit the area again!

I have taken my dogs, now 2 Maltese, since they were a couple months old. They are now 4yrs. I have…read morenever had any negative experiences and have always been pleased with the grooming. Prior to these two, I had a toy poodle and toy terrier both 3 pounds. They went to these groomers as well for 13 and 14 years before passing. Again, they always did an excellent job and my dogs showed no anxiety going there or when leaving. I would highly recommend bangor pet resort and spa. I chose these groomers after another local grooming facility left a 2 inch gash in my 3 pound poodle and did not even notify me of it. I saw it after bringing her home. I called and was given excuses but not not any type of apology. My dogs never returned to that facility. My only concern is that the time they are going to be there is not consistent, ranging from 4 hrs to 6 or 7. However I do understand that there are many reasons it would be difficult to keep a consistent schedule. This concern however does not deter me from taking them there. Thank you Bangor Pet Resort Linda A tYhmat-sijpyq-2wesxo

They were very nice and treated my dogs well. When I picked them up they were very happyread more

The wrong place to take your pet. When picked up my dog, she was out of breath and did not calm…read moredown for a half hour. I called back later and asked the owner to honestly tell me how my dog was during her stay. This woman didn't know. She acted like she had no empathy for the dogs. My dog was there for less than 48 hours. And changed me for three days. $36 a day. Day I dropped her off and the day I picked her up. It should have been for two days. Not going here again.

Went in to give my pooch a much needed bath at the self serve dog wash in the back of the store…read more This is one of the smaller locations for Loyal Biscuit, but the one tub had everything I needed. Their store is well stocked, and the staff were friendly and helpful. Their dog wash is first come, first served, no reservations, so make sure to give them a call so you won't have to wait. It's a convenient location next to Hannafords, so the wife kept busy while I did the dirty deed. There's even a Dunkin Donuts across the street if someone else needs to keep occupied. We were in and out in 30 minutes.

They have a self service dog wash. One dogs $16 and 2 dogs are $22. They provide towels, shampoo,…read moreconditioner, brushes. The staff were friendly and helpful.