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    PetSmart

    2.0 (227 reviews)
    Closed 7:00 am - 7:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Pet boarding

    Full grooming

    4 More Services

    Pet haircut

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

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    Shalita W.

    I have been using this Petsmart location periodically over the last 7 years and today my first day bringing my dog back after about 5 years due to the lack of customer service I had previously experienced in their Grooming department. And even with new staffing in this department I still cannot seem to get that warm feeling that my animal is in good hands. Firstly, Michael my groomer for today did not even greet me upon arrival. He was free when we arrived and did not even carry my dog, let alone acknowledge her in my presence. Definitely not a warm feeling leaving my dog in his hands. Secondly, I was told a two hour window which I set my timer for two hours before I even left the building. Once I returned with 28 minutes still remaining on my timer, I shopped the store to pick up a few items before picking my dog up from her appointment. Once I went to pick her up, I was told my dog was not ready but not from Michael but another groomer which I found odd because Michael is literally standing right in front of me and for some reason never no eye contact nor acknowledge me as a customer. At that point I asked to speak to a manager because this gentleman was not giving me confidence that he cared about my dog nor giving his customers the best customer service. The manager then ensured me they'd speak with him because I literally witnessed him interact with other customers and their dogs.

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    22 days ago

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    5 years ago

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    3 years ago

    I brought my dog in for a bath - I just can't with the grooming department. They done act like they care about your animal at all.

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    7 years ago

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    8 years ago

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    Review Highlights - PetSmart

    I will also add that all staff within the grooming department were so kind and respectful.

    Mentioned in 9 reviews

    Read more highlights

    Alexandria Pet Care

    Alexandria Pet Care

    (62 reviews)

    I have used Alexandria Pet Care a few times now, since the people who used to watch my cats moved…read moreout of the area. The team that handles my visits have been wonderful. It is apparent they love pets and ensuring their proper care. The reports I receive after each visit put my mind at ease, particularly since one of my kitties is wary of people she doesn't (and, at times, does) know. I also enjoy the photos. The app that APC uses is a user-friendly interface that allows you to handle virtually all business with APC, and the team sends reminders to confirm the scheduled visits a couple or more days prior. As others have commented, make no mistake about it: the services cost and sometimes, the sticker shock gets me, particularly considering the circumstances for the visit. There is a weekend charge, per day, per pet, and a holiday fee, per day, per pet whenever there is a holiday or it's APC's dedicated holiday season. While I expect to pay to have someone briefly interrupt their own holiday plans to handle the things with my kitties that I cannot, boy oh boy does it add up and quickly. A loyal customer discount or customer appreciation savings here and there would definitely be welcomed! That said, I know I can leave my pets in good, competent hands and that my home is secured, as well. They will tend to plants and pick up the mail, if you ask, and they do leave things orderly. I love the notes, the pictures, and the care they show my pets. I know they have been kind to my pets and that's the most important thing to me. I definitely recommend and will use again.

    I have been using Alexandria Pet Care for years to care for my fur babies when I'm out of town…read more Their care team is very responsive, and they always provide details/pics of my pets to put my mind at ease. Their client app is user friendly and allows me to change pet care information effortlessly. I would recommend them in a heartbeat. Thank you, APC for all that you do!

    Leila Knows Best

    Leila Knows Best

    (16 reviews)

    Highly recommended! Moe and Elodie took fantastic care of our pup while we were out of town. This…read morewas our first boarding experience, so we were understandably a bit nervous, but Moe and Elodie quickly put us at ease. They were professional and provided timely responses to all of our questions. While we were out of town, they regularly sent us photos and updates so we knew Sami was well taken care of. And Leila was such a gracious host to share her home for a long weekend. Can't recommended them enough. So glad we found them. We'll definitely be using Leila Knows Best the next time we travel.

    I wish there were more stars to give on this review for Leila Knows Best!…read more My Sansa is a 10 month old Soft Coated Wheaten terrier. The breed is known to be highly intelligent. Her trainer tells me that she is very stubborn with extremely high energy. She is also rebellious and constantly pushing boundaries to see what she can get away with. And I adore her. Sansa was badly injured by her first groomer at age 14 weeks, and had to have emergency surgery, plus 6 weeks of heavy sedation so she could recover. As a result she is now anxious all the time. She is jumpy and scared and ready to bite the hand that wants to leash her-mine! I had left her with a dog sitter for a weekend in September and then reserved the same sitter for the first week of November. I think that the sitter was too polite to tell me that she didn't want to deal with my Cujo-style dog. She called about 12 hours before she was supposed to show up and backed out. I am glad she did because that lead me to Elodie and Moe-"Leila Knows Best", who are THE PERFECT dog sitters. They treated Sansa like she was their own. I know how disruptive she can be, yet they never complained. She was genuinely happy there. I had to extend my trip by two nights and they accommodated her without fussing, hemming or hawing. I received several updates for the 8 days that I was away. They took her to the waterfront to play, for several walks a day and even pulled out a crate for her to sleep in because that's what she is trained to do. I didn't have to lug her crate over. Their place is spotless. They have a beautiful pooch called Leila who seems calm and well trained. Sansa clearly enjoyed her stay with aunty Elodie and Uncle Moe! To Elodie and Moe-I cannot thank you enough! I hope you'll agree to take her again. (Not soon because as Moe said-she is a dog and a half). Lol She is in puppy kindergarten now and should be much easier next time!! If you want someone you can trust with your canine baby, look no further. .

    The Board Hound

    The Board Hound

    (8 reviews)

    Old Town Alexandria

    The Board Hound has been an amazing resource for me and my pup Finn. Finn is 2 years old and has…read moreextreme separation anxiety and is sensitive to...well just about everything. The Board Hound was recommended by the Animal Behavior Wellness Center (Fairfax) early in our journey. Everyday they balance group play with enrichment and learning (brain games). For example, last week they introduced Finn to bubbles and although he was tentative at first, with gentle encouragement he ended up loving the bubbles (the pics of his bubble exploration are in the attached report card)! This is just one example - they've not only reinforced my training but advanced Finn's training when it comes to reactivity (their training the "wait" command has been a godsend). The Board Hound's curriculum (my word) includes personalized care based on Finn's need, their recommendations are always given from their expertise and in the best interest of Finn. If Finn wants to be on the floor playing, in the suite resting, or needs one-on-one time, they accommodate regardless of what the "schedule" says. We recently moved houses and Finn struggled with the change and added stress. The Board Hound made me aware of the changes they had seen in his behavior and helped me manage his stress. They temporarily adjusted his day to ensure he was getting more rest, shortened his group play sessions to limit over stimulation, and increased his one-on-on time with the staff doing brain games and other activities. They provided updates and made sure I had a good sense of what they were seeing day-to-day. This reduced Finn's overall stress and made the transition to our new home easier. I cannot overstate how much I appreciate everything The Board Hound offers as support for my pup and his well being including the expertise of the staff, their excellent communication, and ongoing attentiveness to Finn's needs. I recommend their services to anyone.

    Our puppy attended their puppy socials here and she enjoyed it a lot. At first, she was shy so she…read morewas placed in the wallflower group which helped her come out of her shell. After a few sessions, she started to play with all the dogs and became confident in her ability to socialize with puppies of different sizes. The puppy socials are on Sundays so it's very convenient for working dog parents. Additionally, they have staff in the sessions explaining what to do which we really appreciated! We learned a lot even though we thought we knew dog training very well. We never tried their other services but the staff is super nice and accommodating and highly recommend their puppy socials for new puppy owners. I believe they are $10 per session.

    PetSmart - petstore - Updated May 2026

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