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Petsense

3.5 (2 reviews)
Closed 10:00 am - 9:00 pm

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11 years ago

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Petco

Petco

(22 reviews)

MY POOR PUP! I do not know who thought it was a good idea to take clippers and Just shave her down…read moreto nothing because she had matted spots in her fur. Why did I not get a phone call Beforehand? I got one after the fact. It is the middle of winter and with Every type of shampoos conditioners detanglers right at their fingertips they shave her down to the skin here and there. It looks like a child got ahold of the clippers. My poor baby is traumatized, freezing and I actually had to pay for this?!? Why didn't they just say no!?! I now have to buy her thick clothing and socks so she can stay warm-INSIDE OF MY HOUSE! Never ever ever will I trust this place. I'm so sad for her. This is beyond bad decision making whomever this person is should be fired.

My 12 year old wanted a gecko for his birthday, he loves animals, rescued an eastern painted turtle…read moreand has loved and cared for it since he was 10. His father took him into Petco today to get his gecko. Unfortunately the manager, Jack, who is supposed to be there to help, educate and make sure the creatures have a safe place to call home, was not helpful at all. Not sure whether he was having a bad day, but his comments to my son were unacceptable. Instead of educating my 12 YEAR OLD about how to hold and care for this gecko he was criticizing him and saying things like "there's no way I'm letting you take this" and "that was a train wreck" without an age appropriate explanation. Then I called to speak adult to adult and he pretended not to hear me. Jack, if you want the pet for yourself, buy it. If you are having an off day, take the day off. Please, please, please do not take it out on kids, that is unnecessary and inappropriate. there's no need to be rude to children, if you don't like your job, go get a different one. And if any administrator would like to have a conversation, I would be glad to do so.

Paws Pet Resort and Spa

Paws Pet Resort and Spa

(45 reviews)

The staff is very nice, but I was not pleased with the care provided my dog. I'm sure they're fine…read morewith a normal dog, but my dog has special needs that I felt were not taken care of. Maybe the problem lies in their definition of a "walk" and mine. I asked that the daily 30 minute activity be a walk, which they charge $25.00 for. If my dog doesn't have at least one "walk" per day, his digestive system shuts down. I walk him 3 miles per day to keep him regular, but expected at least one walk, on leash, to minimize the affects on him. I also expected a stress response but when they sent me a picture of him on day 2, I knew he was in trouble. Joe, the GM, called me after I sent an email discussing my disappointment and we had a productive conversation, and I had decided not to do this review. But then Robin, the owner called, to justify that they did nothing wrong and actually tried to blame it on my dog. That changed it for me. I'm sure if you have a dog with no special needs that they are fine, but beware if you have a dog that isn't normal. Make sure you talk to Joe so he understands what you expect from the visit and you may have a better outcome than mine.

We are always happy to support a local family business. So we were excited to find a place close to…read morehome. I do find the prices to be on the high end. I found the drop off very transactional and not warm at all. This was our dog's first time every staying away from family or friends. I never saw any photos of him online just one the day before pick up. Due to timing we have to have a friend of our pick up our dog as we would not make it back in time from vacation that day. later that day he was not the same dog I dropped off. Who is normally very spirited and happy. He was lethargic, coughing, sneezing and had mucus discharge from his nose. He was also very dirty and parts of his coat had matted. We take him to the groomers monthly and I brush him at least once a week. I called the vet and they said to bring him in the next day. Which I did and was told that he definitely contracted something while at the resort. So he went on antibiotics for 14 days. In about 3-4 days he was feeling much better. I called and ended up speaking to the Joe the generla manager who was very nice and apologic. He said he would review the footage to see he he saw anything and told me that I could come in to view it as well. I thanked him but did not take him up on the offer. I pretty much wanted to inform him of our experience. Joe informed me that we were covered up to $500 for medical expenses which was great. I sent the receipt from the vet and in about a week and a half I had a check covering the cost. Thank you Joe for your help. It was truly appreciated.

Petsense - groomer - Updated May 2026

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