This place is AWFUL!!! I've been three times- I thought I'd give them three tries and after I…read morepicked up my poor dog today we will never return. I asked for a simple cut for my poodle, all the same length and to leave a little poof on her head. 7 hours later I go to pick her up and she looks nothing like a poodle!! Flat hair on her head with eyebrows! Shaved her so close to her skin she has multiple areas that are raw and irritated. She is sad and miserable. I have an appointment with our vet tomorrow to look at her wounds. When I asked what happened- I got no real answer. STAY AWAY!!

My goldendoodle was recently groomed at Pampered Pets. I don't know what the groomer was thinking!…read moreShe came out looking like a grown poodle with a puppy cut. She is NOT a poodle and I expected the groomer to know how to groom her breed. And they certainly did not listen to what I wanted. I wanted her taken down to about half her current length. She was not, and the hair on her legs does not appear to have been cut much if at all - they look like cattails! I asked that the hair on her paws be cut short since she is a digger and I don't like her to track in dirt - this was not done at all. Her ears were also not cleaned, something that every other groomer we have used does. And to top it off, we were charged far more than quoted over the phone. I asked for an explanation and was told that we were charged for the scissor work that I did not request or want. I should have refused to pay, but I was too stunned and the process of relaying my dissatisfaction was not effective when I tried it because of the COVID pickup process. I have contacted Pampered Pets with my concerns but have not heard back. I will update this review with their response if I receive one.

Jeremy from Clean Paws was fantastic with my two border collie mixes. He came on time, was polite,…read morepersonable, and also informative on what the breeds needed.My bigger dog ,Loki, can be a bit nervous and act out but he was immediately comfortable with Jeremy. Both dogs looked great when finished and you can't beat the convenience.

First time using Clean Paws today for both of my dogs and Jessica did a great job! They both got…read morebaths and a nail trim and she put an adorable bandana on them when done! Great job, reasonably priced, she came to the door to get them, will definitely use them again!! Super convenient, great service!!

Very helpful and professional business. I've only chatted with them on getting my cat, Chloe,…read morepicked up and return for her grooming extravaganza but I feel safe and I am sure their grooming services reflect their professionalism. She goes to the spa next Monday and feel confident with them on giving the love and care for Chloe!

Took both of my dogs to this establishment I have a diabetic dog and was told that she was going to…read moreget the care she needed and the manager said that he would be the one taking care of both my dogs because my girl has special needs and requires insulin both of my dogs were severely dehydrated when I picked them up they were both staggering having trouble with there balance they were covered in urine both of there beds were covered in urine my girl had brown thick stuff packed into her nose that must have been sitting there for a while causing her breathing to be upstructed my boy was pooping blood they both had severed diarrhea and would not stop drinking water for hours causing them to throw up they were so dehydrated and I am certain that if I would of come back a day or 2 later my girl would of died I was assured that she was taken care of but the owner knows he dropped the ball and did not know how to care for a diabetic dog he assured me she ate and drank all of her food and received her regular insulin dose while all the whole time she was not eating her entire meal yet was still given her full insulin dose her sugar level was over 600 she was in ketoacidosis and I almost lost her the owner did offer to pay the vet bill because he knows what he did but I am very experienced so I was able to take care of her myself Do Better For the Next Dog owners this was horribe that my dogs had to go through this NO STARS

It is sad reading these negative reviews. I've had nothing but wonderful experiences with Debbie…read moreand her team for years and she's always been very considerate of my dogs issues with a old leg injury and the prices are great . My dog loves Debbie and the boy she has working there wish I knew his name . Luke gets so excited to see them and we will always use her for his grooming needs and he always smells good and comes home wearing a cute bandanna.

DO NOT GO HERE she claimed my dog bit her (which has never happened at another groomer and should…read morebe physically impossible if she'd had him properly on a grooming table with a lead), charged twenty dollars more than she quoted on the phone and BUTCHERED HIS HAIRCUT. She didn't even TOUCH his paws much less clip his nails, as promised. I was better off burning the $70 she charged. My poor baby looks like he's been through a woodchipper and it's so far from the reference pic he might as well be another dog. Save your energy and money and go to K9 Clippers in Groton. I should've never strayed but I paid for the les

Pet sense is a very good pet supply store. They have pretty much everything you would find in other…read morepet stores, however the prices here are very good. Today I bought my dog an all leather collar. I had priced it at two other pet stores at $20 and $30. I bought it here for $16. Awesome!!! It is worth stopping in if you are in the area shopping.

i was considering getting a dog and was doing some research - how much do dog diapers cost? well -…read morethey had a few to pick from and i am glad i checked this place out before getting a dog that needs diapers. other pet supplies here were reasonably priced and the staff was friendly. for a pet store it did not smell like wet dogs, which is a plus.

I am going to say I have never been to a better place, Savannah was very informative and helped me…read morefind the right food for my Great Dane. She was very enthusiastic about helping me you can tell she genuinely wanted to help and is very passionate. She also helped me find a supplement to help with his watery stools from being stressed. 100% recommended

North Point is amazing! The people are so professional and kind. Their passion for animals was…read moreevident in the way they greeted and treated my dog.

The next best place other than being home 5 paws up…read moreI like the walks I get Colby the dog

The staff is very nice, but I was not pleased with the care provided my dog. I'm sure they're fine…read morewith a normal dog, but my dog has special needs that I felt were not taken care of. Maybe the problem lies in their definition of a "walk" and mine. I asked that the daily 30 minute activity be a walk, which they charge $25.00 for. If my dog doesn't have at least one "walk" per day, his digestive system shuts down. I walk him 3 miles per day to keep him regular, but expected at least one walk, on leash, to minimize the affects on him. I also expected a stress response but when they sent me a picture of him on day 2, I knew he was in trouble. Joe, the GM, called me after I sent an email discussing my disappointment and we had a productive conversation, and I had decided not to do this review. But then Robin, the owner called, to justify that they did nothing wrong and actually tried to blame it on my dog. That changed it for me. I'm sure if you have a dog with no special needs that they are fine, but beware if you have a dog that isn't normal. Make sure you talk to Joe so he understands what you expect from the visit and you may have a better outcome than mine.

Brian understands dogs, but he can be rude and unprofessional to people- especially women. He does…read morenot want anything to do with you while he has your dog, despite what he says. He will warn people that his communication is "direct," but that is inaccurate. His responses are dramatic cut-and-paste messages that often have nothing to do with your own request. My dog got what it needed from training, but lost a good amount of weight. When this was pointed out to the assistant, they reviewed their instructions- sure enough, the wrong amount of food was listed. It should have been obvious for a dog that size.

Canine Behavioral Services is incredible! Brian and his staff worked with my two dogs to get them…read moremore comfortable around other people and dogs. They also guided us on behaviors to implement at home to create a more balanced life for each of them. Most importantly, these techniques helped the dogs become comfortable and confident in our home when we welcomed a baby. With the help from Canine Behavioral Services, this transition happened nearly seamlessly, which I am confident would not have happened without Brian's help. I cannot say enough great things about Canine Behavioral Services, they have created such positive change in my two dogs and allowed for them to grow and flourish in our home! Brian continues to support us even after the completion of the program which has been incredibly helpful as we continue to maintain a balanced household for the dogs.

Took my son's dog there for a tic and they accommodated me as quickly as possible given they had…read moresurgeries to complete. They checked out my dog in short order and were very kind on their pricing as a senior citizen.

I have been with AHOS since 2017, there was some turnover for a couple years but the last two have…read morebeen absolutely wonderful with Dr Drummond taking over. I love the Doctors and staff at Animal Hospital of Old Saybrook. I have four dogs of varying ages and breeds who they help me take great care of. Dr Drummond and Dr Garrett always provide thorough and thoughtful information and answers all my questions. I trust them to provide the best information in order to treat anything that ails my dogs.