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Pets Plus

4.0 (71 reviews)
Open 9:00 am - 8:00 pm

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Sarah H.

This is the place to go if you need something for your pet but aren't quite sure exactly what is your looking for . The employees here are glad to be of service . My dog suffers from allergies, so it was extremely difficult trying to find something that suits her needs. That's when I came here and was overly impressed with the amount of care and compassion i felt from the second I walked in the door. They start off by asking you general questions about your pet , that way they can offer you personalized recommendations that they feel will work best for you and your pet . They don't just show you 1 option , they offer you a few different options . They also explain each option in detail that way you feel confident when choosing the option that you feel will work best . They will even also you about certain brands you might have used in the past , if your dog has any health issues , and is there a certain price point that your working with .I have been in there a few time where they have even offered me free samples to take home and try . They don't push you into feel obligated to buy anything . If your purchasing something expensive and they have something they feel works even better and it's less expensive they will let you know . . . I have I was blown away with the amount of knowledge they had , and not just with the food , when it comes to health issues , grooming supplies , even accessories, they know their shit and are happy to help !! Getting the right thing for your pet can sometimes be overwhelming and there is nothing worse then going into a pet store with a thousand different options and having no idea where to start .If that's the case for you then I highly recommend giving this place a try . Oh and don't forget to ask them about their CBD treats because they are amazing and they typically have a sample bag so you can take them home and try them . I might have went a little over board with this review but when it comes to my dog I will do anything and they have been there for me numerous times when I had no idea what the hell I was doing . I could always count on them . I can only speak for the mission viejo and San Clemente location but I'm sure the rest are just as great as well

Family own business

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1 month ago

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5 years ago

Very helpful staff. Had exactly what I was looking for and gave me a free sample. Nice fols!

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12 years ago

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I remember shopping for a slow/puzzle feeder for my cat and Felita made a great recommendation for a great feeder.

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The Urban Pet

The Urban Pet

4.4
(139 reviews)

Stepped into this heavenly pet store w/ some friends today & we felt like we were in a Disneyland…read moregift shop but for pets!!! The many brands of wet food / dry cereals for the paws in your life! Annnnnd my wordy... the toys, bday pet gifts, and outfits for every season! I could go on & on. I was amAzed at every corner of this store. Marcella greeted us at the cash wrap station & we immediately signed up for membership! Cannot pass up a special deals day. Lol We were even encouraged to bring our pets into the store next time so now I just want to start asking neighbors if I can bring their pet into the store as a field trip. Haha Honestly enjoyed the store & I will be back at feeding times for the koi fish in the pond. Those koi's were such a tranquil friendly vibe.

This place has become incredibly frustrating. I have been in the shop five separate times, and not…read moreonce has anyone asked if I needed assistance. Customers are left wandering the store while employees sit behind the counter eating and socializing with one another. When the shop was located across the street, the staff was attentive and welcoming. The difference in service now is disappointing. During my most recent visit, there was an employee with dark hair standing behind the counter while the entry alarm clearly signaled that customers were coming in, yet no acknowledgment was made. At this point, I would recommend saving your time and choosing another option.

Petco

Petco

2.9
(125 reviews)

All paws way up for the grooming parlor at Petco El Monte! My chihuahua dachshund mix Darby was due…read morefor a routine nail trim and gland expression - but thanks to my getting sick for a week followed by another week of heat waves, we couldn't make it out to our usual groomers. Since I met up with a friend for lunch in the area, I called in and they were able to accommodate Darby same-day! Shout-out to Emily for helping Darby when I misunderstood the conversation and accidentally brought him in "by 4:30" instead of "at 4:30" like instructed, oops! :) There was a short wait time for grooming since team members needed help at the register, so I walked around the store while waiting. The registers seemed a bit short-staffed for a busy Saturday, but it's good to see families picking up supplies for a new aquarium and good treats for their pups. I myself stocked up on some smelt fish treats that I usually add to Darby's meals. While waiting for Darby, I passed by the betta fish (of which I also have one) and some seem very lively and others more lethargic. Check clearly if you are in the market for a male betta. The fish supplies though, like Fluval's aquarium stratum for plants and Hikari pellets, are well stocked.

I bought two geckos earlier today and they died on me and when I went back, not even for a refund…read moreor for new geckos, the manager kicked me out of the store and said I can no longer buy geckos there. I wouldn't recommend going to this Petco at all everybody there is rude very insensitive, especially the manager.

Pets Plus - petstore - Updated July 2026

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