I stopped by PetSmart mainly to check out the fish section and to see if they had any cats available for adoption--and they did! That was a great surprise. The store has a solid selection of pets and supplies, including fish, reptiles, hamsters, birds, and more. Everything was well organized and easy to browse. What really stood out was the customer service. I was greeted right when I walked in, and every employee who passed me asked if I needed help with anything. It felt welcoming without being overbearing, which I really appreciated. Overall, a very positive experience. Clean store, good variety, and excellent staff. I definitely recommend this location. read more

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What happened to Public Relations or Customer Service? I walked in for my appointment and a person with a nose ring the size of an anchor tried to converse with me. Honestly, I couldn't look at her she was so weird looking with that hook in her nose. It was huge and she kept picking at it. Petsmart - I suggest you find a clean cut person to represent your company. I will NOT be back read more

Beware of ordering your pet food from this store. If you have it shipped or delivered, they have no concern whatsoever what condition it arrives in. We've often had dented cans and missing labels with canned food having no padding at all. Today was worst of all. We pay hard earned money for pet food. THIS IS HOW IT WAS DELIVERED! Now I have to carefully organize, inventory and inspect for dents and damage. NO EXCUSE for this mess. read more

PetSmart - Disastrous delivery - Pet Stores Near Me - Aliso Viejo, California

Been to this PetSmart a few times to get my doggie nephew some goodies. I have been able to find some really cute dog clothes and toys here! I would go when there's a sale- like on Black Friday the deals were worth it. Otherwise some things can be overpriced. Staff have always been friendly! read more

I was refused to buy fish and called a weirdo by a store manager, Ariel. The person told me that she did not feel comfortable to sell me 5 guppies. read more

I love this store very much because there are so many cute cats. Also, the people here are super friendly and helpful. read more

PetSmart - This cat's name is Denali. - Pet Stores Near Me - Aliso Viejo, California

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As you are aware Petco has slightly lower prices on name-brand pet food compared to PetSmart, and the savings add up even more with their repeat delivery option, something PetSmart doesn't offer. But when it comes to pet accessories and bigger items, PetSmart seems to have the better deals. PetSmart has everything, pet food, supplies, accessories, and even small pets. They also offer grooming, dog daycare, boarding for dogs and cats, vet services through in-store clinics, and dog training. Plus, they have adoption centers run by PetSmart Charities, which is a nice touch. This store itself is clean and well-organized. My favorite parts? The pet hotel and daycare, they're awesome. Some of the fish tanks were empty, but the ones that weren't had a beautiful selection of fish. read more

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The groomers at Pets Mart are wonderful. Emma is caring and she does an amazing job with our "wigglers"! Emma is detailed, focused, kind, loving and patient. Our PetSmart store training classes with Dylan (sp?) who is fun and so knowledgeable. Alll the help we receive from Staff when we have questions about products are helpful and friendly. Day Camp and overnight starts at the Hotel are great. I trust their care. read more

Our five year old beagle-mix needed a nail trim. For the last several years we went to our vet. The job was done behind close doors (okay with us as we trusted them) and was done quickly. However, They would barely trim the nails and the end of the nails were alwasy rough... and it was expensive. Then we decided to try Petsmart in Aliso Viejo. The people in the Petsmart grooming department were great. Very caring and gentle with our dog. It's not like our dog to tolerate anyone holding her and trying to trim her nails. Two attendants (Matt? & Kenzie) were very loving to our dog and the nails were trimmed and grinded to just short enough with smooth ends. We couldn't be happier. And the price was very reasonable. We'll be back next month! read more

PetSmart - Thanks for the great nail trim! - Pet Stores Near Me - Aliso Viejo, California

Re:grooming. Never had a problem. Our usual groomer Kayla was not in that day. Used Dani. When I picked up my dog and got her home she sat with me. She was still dirty and there was filmy dander on her skin. She didn't smell clean. She turned over on her back and never had a sanitary clean or trim. I took her back the next morning for the sanitary trim. Barely trimmed. Dani told me her left ear was gunky. 2 days later her right ear was full of funk. I expect she was lightly sprayed. Never washed and never trimmed. I wrote to corporate and waiting to hear back. I want a refund or a do over but will not be using Dani. If the manager reads this, please respond to me. You need to know what's going on. Just look at all the poor grooming reviews. read more

Horrible customer servixe. Lady manager would not sell me .49 gold fish as it was going in a large pot I have had for years. It has plants, filter, the works and she starts Interrogating me what kind of tank I have!! I all atop buying my dog food from here and won't ever board my dog. How insulting, treated like a criminal for wanting to buy a friggin goldfish!!! Worst experience. She even bragged she's a manager when I didn't even ask for one!!! Aliso Viejo store. Completely unacceptable. read more

I took my dog to be groomed at the Aliso Viejo, California PetSmart. I received a call that there was an accident and my dog got a small nic and they transferred him to the Banfield hospital at that location. When I went to see him, there was a huge open gash on his leg and they had to glue it together to close up the gash. My dog was traumatised, shaking, wouldn't eat, started getting an infection in one of his eyes and in tremendous pain. They took no accountability, refused to fire the Groomer and did nothing to rectify the issue. Horrible groomers, please do not take your animal there. read more

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I just went inside to get a Hamster 40 minutes before they close and the manager said it was too late to sell a hamster. They weren't busy at all and just refused to sell it. The whole team was unprofessional and this is not the first time I experienced this at this location. I 100% will not be back and this proves why this company is a sinking ship. read more

Pet hotel is great. Pet Smart has been on point with their service! My dog comes home exhausted! LOVE IT!! Add the grooming before I pick up my pup! That's money!! read more

Really offended as someone who is in the pet industry and who has often advocated for petsmart as a business. I have been professionally training dogs for 15 years and loved this store as part of my own personal training process until today. Let me start by saying I am a former petsmart trainer. I worked for the company at the leading training store in California for years along side the area trainer who wrote the program curriculum and mentored many petsmart trainers along side her. I left the company as I had aspirations to train with methods I find more advanced than what petsmart would allow but I always felt and let others know that petsmart, has a great foundational training program and with the right trainer in store you can get a lot out of it. I had gone into petsmart after work to get more dog food and work with my personal dog who at the time of rescuing needed severe confidence building in environments with other dogs. Upon entering we were greeted and I went to the isle to check if the price of food was on sale for a treats member price. I stopped to do some drills to recenter my dog who had become a little nervous. I was promptly approached by a woman who told me I needed to "change my shirt" or cover up. I had just gotten off work for the training company I am currently employed by (which is located in Oceanside, no where near Aliso viejo) She gave me the reason that it was advertising a competitor. The emblem on my lapel with the company logo was no bigger than a coaster you'd use at Webb's. She took it upon herself to escort me out as I worked me and my dogs way towards the door. I felt totally violated. I was polite and went and put a jacket over so I could continue to help my dog but I felt completely unwelcome after that as a costumer. I am in store at least once a week to get the refrigerated fresh pet dog food, help my dog over come her confidence issues and let her pick out a toy. People do see me train my dog and ask about training. And I do let them know to check in with Dillion, the trainer who is sweet, always greets and always fun to talk about behavior and breeds with. However as being part of the pet industry, I would hope that petsmart leadership would encourage and represent the inclusion and importance of relationships among others in the industry. Ultimately this mindset that you don't allow someone to buy something after they got off work just because they are ALSO in the pet care industry, after a very long day is a huge disappointment. I ended up working my dog helping her Cuse that's who I was truly there for, and went to petco for her food. Who mind you, didn't feel the need to point out the tiny words on my lapel and welcomed me with open arms. Please from one pet care worker to another, do better. read more

PetSmart - Pet Stores Near Me - Aliso Viejo, California

Young cashier at the check out said to my brother "it's okay you're just holding up the whole line" when there was no one behind us. Then when my brother took about 5 seconds to find his prescription card for his cat this guy said "feel free to lose that again". His cheery tone didn't cover up his awful attitude. I'm a gen z retail worker myself and I was ready to call a manager on this dude. read more

Friendly crew , always willing to help at the hospital section!!! Thanks for all the girls at front and specialty Casey who takes great care of my cat Cali every time ! Will definitely see you guys again ! read more

PetSmart - Cat - Pet Stores Near Me - Aliso Viejo, California

Honestly pains be to finally write this, but its been building for several months. I used to love these guys....and it used to be about the pets, not greed. Corporate greed has finally trickled all the way down to the store/salon/hotel level. Unfortunate, since for the past 11 years (and tens of thousands of dollars spent), there has been enough of a separation that regardless of profit initiatives, the pets and their parents--as far as I know--have not been on the losing end so much as it is now. Services/perqs declining rapidly, while costs going up. I've heard from an internal source that it is an attempt by corporate to 'bolster the profit margins' ahead of some corporate stock move. --Reduced staff leading to longer wait times everywhere. --They have cut out the benefit of having a hotel employee onsite overnight to look out for the pets that are boarded, leaving pets unattended. --Charges added in for the 'parties' in day camp for perqs that used to be complimentary; petty, couple dollars here and there, paying for items that were ostensibly donated to them as manufacturer samples. --Feeding used to be complimentary...last year, it went from $1, to $2, not $3. --No more quick, reasonable "exit bath" available, pushing instead over to the higher priced grooming salon --And the list goes on. Here's where it gets worse....I recently spoke up about yet another baseless fee increase, hoping for an explanation, a justification. And I was almost immediately retaliated against by the management. I have two French bulldogs, one is a senior, and has had some mobility limitation--which they have always accommodated just fine. He (Larry) was in need of a quick bath, so I tried to schedule them both while they were under the care of the pet hotel. Protocol has always been for the salon to fit them in when they can, to come over to the hotel side, take them to the salon, bathe them, and return them to the hotel where I would pick them up. The pricing in question was the baths.....they just had baths a week before with the top dog upscale package, just needed an express bath that day. The clerk told me that if they get the express bath, the price just went up $15, but if they get the 3-4 hour window, it remains the same. I chose the 3-4 hour window. A few hours later I was called my the manager. He told me -- pretty 'coincidentally'--that since my oldest had his legs fold under him (happens a lot, they know that), the groomer stopped and declined the bath. Furthermore, he goes on to say that my dog 'was no longer a fit for their services' and that he could not come back to day care. ???? This place has been their second home for 11 years. The weak back legs thing has been a well known issue for months, not to mention signed off by their vet. They used that to vanquish him to day care instead of day camp and upcharge me again a few months ago. No mention of it since. But speak out against the establishment and what happens? He is probably less profitable that he used to be and they're weeding those out so as to not increase staffing expense. I advised the manager that I would discuss to corporate, to which he replied "fine, corporate will just send back to me and I do what I want". There is more, just overall disgusted. read more

Worst customer service ever! At 7 pm Friday night only one girl dark long hair at the register just sitting there. I walked in asked her if they had dog coats, my zipper broke on mine, had it with me for sizing, there was literally nobody in check outs! She looked at me and said they are not in one area, so I don't know! I said never mind I will find someone else who might be able to help. Looking up and down aisles, nothing. And no other workers in the store. I helped An old gentleman put his 50 lb bag of dog food in his cart while I was searching. I finally gave up and as I approached the from to other employees talking to each other, I said said excuse me do you have dog coats like this one my zipper broke? The older grey haired lady said sorry no it's summer time we don't have them. The dark haired cashier decides to speak up and says I was going to help you! Pretty sure that was her manager! I just feel like clients, who have questions or need helped should be helped, not just pet businesses all of them. You should never have to be treated as such to go look for yourself maybe we have it maybe we don't attitude! What is wrong with these people????? Such a waste of my time! That girl has no respect and needs to either go back to training if they even have formal training or be fired,the name of the game is making money in business, and is done through customer service!!!' I'm not just complaining I actually have a masters level education in business!!!! Maybe I should apply and get them trained, get them responsible for revenue or get lost! read more

Banfield Vet. Waited in line 1.5 hours due to their lack of their own computer skills. Did not acknowledge all the customers behind me to advise of a long wait. People walked out, cancelled appts. Anytime call on hold 15-30 min or like today at 2:00 phone system states vet closed. Wrote RX incorrect 60 vs 100 mg! Employee w/ ring in nose beyond rude and disrespectful. I'm supposed to return in 2 weeks for scans but changing vets due to front office staff. read more

Never had I have a negative experience at a Petsmart! This location, Is great too, they have wonderful Knowledgeable employees. They give information, and they also give advice if you ask for it. Whoever trains, The employees, or picks them out, is doing a great job. It also seems like Petsmart is always doing something good with the community, helping organizations Like pet adoptions outside. And inside! read more

PetSmart - Lots of pets stuff - Pet Stores Near Me - Aliso Viejo, California

Talk about the death of common sense! A dog picked up a toy that was left on the ground, and Reagan, the cashier, asked for the toy in order to throw it away. I asked her why doesn't she just give it to the dog if she's going to throw it away anyway and she replied that she would make the customer pay for it then. She also said that they would have to throw it away, which adds the landfill, instead of just applying some disinfectant or bleach to the plastic toy. How do people function in life with such stupidity and lack of reason? read more

I love my local Petsmart. It's walking distance from my house. It always has all the things I need for my two kitties. I recently adopted my adorable Mia from there. I love her to pieces and couldn't be happier. Highly recommend adopting a kitty from Petsmart. read more

I have been taking my dog, Buddy, to Pet Smart locations for grooming services for several years. I always appreciate the quality for the price given on services, but not at the Aliso Viejo location. It was Buddy's first time at the location and the staff were very friendly, but it is hard to look past the quality of a service given. I asked for the regular teddy bear cut for him, just going one inch shorter on his body due to the summer. I didn't notice fully the dissatisfying quality of work until we got in the car. His head wasn't symmetrical, pointed at the top, and his body and feet weren't evenly trimmed with random long hairs . He looked sick... if you see the pictures attached of him after vs what he looks like after a normal grooming service you will see where I'm coming from. **UPDATE - The Assistant Manager of the Aliso Viejo location reached out to me regarding Buddy's experience. She was explained they do have new associates at that location and it is a teaching and training moment. I was issued a refund and I appreciate the follow up from them. It is understandable they have new associates that are working. If you choose to take your pet here, ask if they are experienced with what you're asking for as that will be my initial question for now on. Up from one star to three for their great customer service. read more

PetSmart - After Aliso Viejo Grooming - Pet Stores Near Me - Aliso Viejo, California

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Usually this is my go-to store for pet supplies. However, just bought a fish at this store from a very unpleasant female employee. She was very rough with the tank decor too, while looking for the fish I asked for. Mentioned this to the cashier and he said she's always grumpy. "Its just her personality ". Note to store manager: she shouldn't be helping customers. Give her a non-public job. read more

DO NOT BRING YOUR PETS TO THE GROOMER AT THIS LOCATION! I had many disappointing experiences at this place. The staff seemed inexperienced, and I encountered issues with billing and communication many times. I brought my 15 pounds Maltipoo in, and the staff member, Emma, disputed the breed and changed my profile to 'Cockapoodle' without my consent. The price remained the same, but the mistake was frustrating and confusing. It seems like they just wanted to charge me more but they couldn't find a way to do it. Frequently they try to add new charges to the bill without prior notice. It felt like they were constantly finding new reasons to increase the cost and complain. They are awful!!!! read more

I don't know much about birds but none of us thought he looked very well. This was after he stopped shivering and seemed like he had labored breathing. We were all concerned about (didn't want it to end up like all the rush in the store). The jerk at the checkout couldn't care less when we mentioned it. read more

While one gentleman immediately offered me help in finding a certain dog treat, the cashier was borderline rude. After I placed my items onto the belt to be scanned. She asked me if I wanted to save some money today. I asked how and she said here buy this it's full of coupons. I declined. The cashier began to talk under her breath (which I can hear btw) saying things like "you could have saved 5 buck on this and maybe could have saved more here". I was fed up listening to her to continue her rant about potential savings. So I interrupted her and said look I don't want to spend $20 to save $5. Then she said well I guess you don't want to buy a stuffed animal to donate to a kid in need. I said no thank you. If someone says "no" to an offer the other person should not continue to make comments. Just accept the no and move on. Zero reason to make any comments at all. Will not return. read more

Took my dog here for grooming explained to Ema exactly how we wanted her and $150 later my dog is completely bare which isn't what we asked for. She then lied and said my partner told her to cut as low he didn't care which was a complete lie. My dog is looks hideous AF save your money they all suck here when it comes to GROOMING and cutting how you ask !! read more

I ordered food for my foster cat online and opted to have it delivered. If I had known that they use Door Dash as their delivery service, I would have picked it up myself, as I have only had lousy service from that company. I got notification that Elwood had delivered my order, and when I saw the photo, you can imagine my surprise when it showed a bag from Mendocino Farms, rather than cat food. I called Door Dash immediately, and they said that they would send someone to retrieve the sandwich. They never did, so I ended up throwing it out. I still have no cat food. I call again, this time I'm put on hold for 25 minutes. I hung up and called again, and I was told that they reported the error to PetSmart and that I would get a refund in 5-7 working days. My cat is now very annoyed about having no food. This morning I went to the PetSmart from which I had placed my order, and the very nice manager, Dani, explained that they have nothing to do with the delivery, and if the error was Door Dash's, they would have to provide the refund. She was kind enough to buy the cat food for me, for which Sandy and I are most grateful. I still don't know where Elwood took my cat food, and I hope that Marie M didn't eat it for her lunch. Bottom line-PetSmart=YES!, Door Dash=NO!!!!! read more

The grooming service is friendly, helpful and caring. They try their best to get you an appointment and always let you know how your dog behaved. Overall highly recommend for a quick grooming appointment. read more

PetSmart - Rusty - Pet Stores Near Me - Aliso Viejo, California

I had a really bad experience with one of the women workers today in the grooming salon. In the past, my experiences have been great and respectful with other employees. I have never seen this woman before. She was rude from the moment I called to the moment I picked up my fur baby. Her tone of voice was condescending, she was short with my questions about additional fees, and was overall rude. I get if you're having a bad day or hate your job but don't put it on me. I honestly don't know if I'll be back. I really have to consider that. I just don't want to be treated crappy. read more

After playing for several hours at day camp I asked that my standard poodle be bathed and brushed in the petsmart grooming salon. I was given a price of $45 and I agreed. When I picked up her up i was sorely disappointed. Her body hair and ear hair was still wet, matted and stringy. Her tail had not been brushed at all and her body was also matted and definitely not brushed out as requested. I said nothing about how she looked but was disheartened to say the least. For the price, I would not use this salon ever again. I can't imagine the people who work on the dogs are even trained properly. read more

I've been taking my dog to this grooming location for quite a while and today I received the absolute worst customer service. Wendy the groomer started charging us a special handling fee indicating my dog requires more effort to get groomed. I went with it a couple times but it has been ridiculous as we have been getting charged every single time. Before Wendy, no other groomer has ever charged us this fee or brought up anything about my 10 pound dog being stressed and uncontrollable. When you become a groomer, you accept that you are dealing with animals and no animal "enjoys" getting groomed, so does this means every pet has to get charged an additional fee?? At the start of every visit, she brings up the special handling fee before we even talk about any grooming details. She called over the manager Rebecca and she needs to be trained. She has no characteristics of a manager!! Raised her voice in front of other customer and asked me "why I don't groom my own dog if I'm dissatisfied". Why I don't get my dog groomed myself its none of your business but making sure customers leave satisfied is so make sure you do your job correctly next time. I will for sure escalate this issue to corporate to avoid customers being treated like this. Rebecca was unsuccessful in politely addressing the issue so we will not return to this store! You have lost a long term customer! Avoid this place and groomer Wendy! read more

This PetSmart is amazing!!! Caitlin is a godsend. She is so sweet and will answer my questions about fish and reptiles and all of my pets needs!! She clearly knows what she's talking about and truly cares about all animals. She spent almost an hour teaching me about my gecko before I purchased it so I could have all of the information to take care of him the very best. I'd give 10 stars if I could!!! read more

PetSmart - Pet Stores Near Me - Aliso Viejo, California

We have been going here for years. On April 6, 2022 my dog Romi was butchered by the grooming department. They cut her in a sensitive part of her body which has caused a downward spiral in her health since then. This past Sunday May 1, 2022 she was hospitalized, nearly died and is still not out of the woods yet. My family and I have been heartbroken seeing her suffer, and to add additional insult to injury we have incurred nearly $4000 in vet bills to keep he alive so far. She was completely healthy prior to her grooming appointment on April 6, 2022! This is UNACCEPTABLE!!!! If you view your pet like the family member's that they are I would encourage you to avoid this place at all costs!!! read more

PetSmart - Romi - Pet Stores Near Me - Aliso Viejo, California

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Love this Petsmart never busy and also has a Banfield in it. I redecorated and bought my fish a bigger aquarium and this location had a good variety of different decor for my fish tank which I loved! I also brought my dog with me and bought him toys they always have good sales on random dog toys etc read more

I would not take my dog to groom here. I had an experience where my dog got a cut on his foot and they told me that it was from the cage. But why is the cage sharp in the first place? Also my dog was traumatized and I can tell Cody (one of the workers was rough with my dog and didn't tell us that the nails were not cut) From this experience, it shows that pet smart is not very gentle, if anything I would reccomend a female to do the grooming. read more

My dog Noah had previously been groomed by Cody (grooming manager) pre pandemic multiple times. We had one bad groom in 2020 and Noah's haircut was not completed. I was not satisfied and asked for a refund under Petsmart's guarantee. We then moved out of the area. We are now back in Aliso Viejo. I booked an appointment with Cody weeks ago for 9/4/23 (he had a 6 week wait). He just called to say he refuses to groom Noah and is canceling my appointment and reason given that Noah bit him repeatedly the last groom (in 2020). So 3 years later this is the reason given for the poor groom and not finishing him. Cody wants to blame my dog and also says he did not get paid for that groom. Of course you did not get paid... you did not finish grooming my dog. Cody's attitude was spiteful and vindictive on the call. I tried to explain that I was willing to give him a second chance since he always done a good job until that last grooming, but instead he was raising his voice to me and insisting I have a "bitey" dog and then hung up on me. Very unprofessional. read more

We live around the corner so this place is convenient. My wife ordered some cat food online and asked me to pick it up. Went in the store and pushed the button. There is a checker next to the kiosk, granted she is running the register. I waited a few minutes answered a few emails etc. ouches the button again. Before I pushed the button again a gentleman working walked past me. He was fine for a while, I'm still standing here. No acknowledgment from anyone. The same guy walks in with 8 carts, doesn't look at me, as he is walking by he asked what my last name was. I told him as he was walking away, he quickly came back with my item. Handed it to me and walked away. Customer service, really. No acknowledgment or greeting. Sometimes convenience isn't worth my time. Too many places to go to buy cat food that will at least say hi and probably less expensive. read more