We're new to Portland so this was my first time in. Everyone was so helpful and knowledgeable and it's a pretty big store with quite a bit of inventory. Unless another store knocks my socks off, this will be my go-to store. read more

Five years later, I still go to PetSmart and buy my cat and dog food. Pets on Broadway lost my business over a 6 or 7 dollar adjustment. I'm still mad and the avatar of the respondent from Pets on Broadway looks EXACTLY like the woman who refused to adjust the pricing on two bags of cat food. F you very much. read more

I wish I had discovered Pets on Broadway years ago! I have a cat, and as we cat folks know, they are both fickle and fussy! Well, this store has helpful staff AND a fabulous return policy! I believe they will take back returns within 30 days. I bought a little toy for my cat with a Silvervine stick. The ads on Facebook will try to get to believe it is far more potent than catnip. Well, I took the felted heart with the stick off the cardboard to gave it to my kitty - she ignored it. No reaction at all. I put the toy & the cardboard in a bag and returned it the next day. Easiest returns ever. They have you as a customer in their computers, so it's quick and easy for the staff, too! I now referring all of my pet friends to this store. read more

This is a great pet store. I would only recommend coming to a for cats and dogs. Their fist selection is not very good. But aquarium plants are healthy and abundant. read more

Back to having a pet and back to going to Pets on Broadway. They still have the pet food return policy and they say they donate the extra food to rescue places. So just today we took back a flavor our puppy was having issues with for another type and we also brought some vet prescription food that she refused to eat anymore and they also said they could donate that. They do have some great sales so sign up for their emails. Very nice and helpful staff. read more

I am making an effort to switch away from megacorporations to local businesses wherever possible, and pet supplies is one of the areas I needed to make a switch. Instead of ordering from Chewy, I stopped by Pets on Broadway and I couldn't be happier about it. The worst thing about the store is the lack of parking. You may have to do (free) street parking and walk a block or two. Once you're in though, it is great. The store is so fun to browse, from the aquarium section to the cute toys to all the many supplies. They have every food type that I want for my dog and the option to request special orders if needed. One of the things Chewy is known for is their customer service and I think Pets on Broadway matches that. The staff is incredibly friendly/helpful and they have a very reasonable return policy. If you're unhappy with any item, you can return it for a full refund or exchange in 30 days, even if it's been opened. They donate what they can't restock. They also deliver locally! So you can order online and have things delivered to you. I love that they didn't box it up in bulky cardboard packaging, so there was no need to fill up my recycling bin. I will absolutely be purchasing from them in the future. read more

I was excited to find a local pet store, until I saw the reptile section. This store continues to sell "live feeders" despite the fact that this is harmful both to the rodents and the snakes. Snakes do perfectly fine fed on dead prey, and are protected from injury and disease this way. I could see mice and rats clawing at the walls of the small plastic bins they were kept in, in a noisy and hot environment with zero enrichment. You can see the display of pet rats with a lot of space and enrichment, showing this place does know what kind of enrichment rats require. Yet the feeder rats get zero consideration, despite them having the exact same needs. When an employee saw me looking she hurried over to turn me away from the area, insisting only employees were allowed to see back there. They know this is wrong. This is an unnecessary practice putting reptiles at risk and causing extreme suffering to rodents for no reason. If they have frozen feeders, why continue to sell live ones? It's completely unnecessary and caters to bad welfare practice. Anyone that tries to tell you this is necessary is severely misinformed. There are many other ways to enrich snakes that don't put them at risk and require this immense suffering. I can't trust a pet place that doesn't put the welfare needs of all animals as priority. read more

Pets On Broadway - Pet Stores Near Me - Portland, Oregon

Order: Bland Diet for Puppy WELLLLL LOL! I literally just watched people walk out the store with 2 baskets. The store clerk was seen trying to get the merchandise and a struggled occurred. What a welcome to the establishment. Welp I came in here for some bland diet food for my pup. I was able to use a 15% code for checking in wooo hoo. read more

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Super helpful! Shout out to Jae for the advice on my dog's digestive issues. Really appreciate the good sized sample of cat treats as well once I mentioned that I had multiple pets! Reasonably priced and loved the one on one attention! Thanks so much! read more

We love coming here and seeing the myriad of interesting pets. Staff is very, very knowledgeable and friendly. I highly recommend

There was a huge selection, comparable prices to all the other places I checked as a new cat friend, and I experienced terrifically helpful customer service. read more

This is such a great local pet shop. Been in the neighborhood since 1990, and always has the best pet supplies and responsibly raised and cared for pets for sale. They have a great small animal section, and even a rat waitlist if you are so inclined to choose a rattie (they make great pets) as your companion. Lots of high quality supplies for those little fuzzies. And the best, you can buy food there for small animals in bulk! So way cheaper and no packaging! They often have featured cats from local places for adoption, no doggies though, and I feel that. Their fish section is like a little aquarium and is fun to buy or just walk around for a bit! This I would say is a higher-end establishment, but they have lots of fair-priced items, and for our dog, we often will go after a holiday to pick up sale toys. Not so pro tip, check in on Yelp and get 15% off your total in-store purchase, worked great today! Look for the fantastic window art, so cute. read more

Pets On Broadway - Bulk food! - Pet Stores Near Me - Portland, Oregon

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I called 2 weeks ago to ask about getting a box of cricket (1000) small. One of the employees called today to say they were in. I go to pick them up... $138.00!!!! for crickets!!!! absolutely insane!! I go online to search to order 1000 crickets from a random cricket farm, its $15.00 on average anywhere else you go online. I won't ever be back into this place!!! talk about absolute insanity!!! Do NOT buy crickets from this place!! Just order them off the internet yourself. read more

It's good to be able to shop locally in a shop that cares so much about puppies. We are novices, and each time we've been in with a question, a staff member has taken as much time as needed to explain and educate us. It's exceptional service from staff who seem to really enjoy people and their pets. We have had to return a few things, and that's easy and we saved $ on sale items and cash back. I also appreciate not needing a big carton and truck to deliver our little puppy's needs. read more

I visited Pets on Broadway for the first time and was delighted to see fun and entertaining gifts for pets and their lovers. The staff were super friendly and helpful. At checkout, the cashier enrolled me in their customer appreciation program. I saved $$ off my first purchase! Wow! I'm definitely going back again. read more

They have everything you need, and locally owned. Great staff interaction, lots of cool local startup pet brands and all the food you pups could ever eat read more

Let me start by saying, the workers are so friendly i almost didnt want to post this review. I am going to assume it depends on the time of day though. Walking in at around 4pm and the shop is empty on a weekday, kind of rough, I got no greeting or acknowledgement that I even came to the shop. Fortunately, I walked in to the aquatic section because I am a fish keeper. I chatted with the woman, who seems to know the bare minimum about fish (Which is fine, most places don't know much about the products they sell, but they DO indeed love animals) I wanted to mention that my friend had purchased 4 feeder fish and gotten a 10 gallon tank and were told it would be a perfect tank. I looked my friend dead in the eye and said what shop?? and she mentioned Pets on Broadway. This was back in february... I went over to visit towards the end of June, and these fish are almost 3 inches now and shes questioning me why a shop would sell the feeders knowing that they actually grow? to my surprise my last visit.. back to what I said, the workers are really friendly depending on time of day. The worker that acknowledged me mentioned that she doesn't know a lot about fish and she was covering someone, which made sense. But I am still questioning the 4 feeders in a 10 gallon tank.. Anyways. great service if you go in at the right time, lots of different products, a bit pricey, but you can expect that from a small business because they still have to make profit for their overhead etc; I discovered plants on broadway across the street as well. If it werent for that friendly woman my review would have been much different. read more

I've been a regular at this local, small (yet packed with options) pet store for years - with my first dog Charlie and now Benson! High quality food brands (fridge fresh, raw and kibble), bulk treats, plenty of toys - including heavy chewer toys and bullies/bones, beds, pet hygiene, all the accessories and tons of similar choices for cats, your tiny fury caged pets and fish! They even have ice cold drinks for humans for purchase. I choose to frequent this business to support the local community and because I loathe the monstrous and loud corporate pet supply stores. Plus, it's a couple blocks from Willamette river dog park and Fulton Pub. read more

Great selection of Hanukkah merchandise for your observant pup. I get dogfood here every month

I love this Pet shop!! I traditionally stop-by after I take my pup to Doggy School- down the road (Happy Go Lucky). But, I love their treat supply, and each month they have different brands on special/on sale. And, I usually get something new for the pups to try when I'm there. And, they also have a really good supply of dog toys too! And, the staff is very friendly and helpful. On multiple occurrences I have asked them for tips and advice, and they have been extremely helpful in their advice. And, they are open at 8 am on a weekday which is really convenient! As it seems other competitors don't open for an hour or two later, this is really nice to be in there at 8 am. read more

I personally watched one of the owners (specifically the dude) scream in a customer's (the owner of an elderly husky) face because his dog had an accident on the floor. They were a regular customer all his dogs life up until that. Additionally they have live feeders breeding and eating their young with how stressed out they get, they put the most uneducated people in lead positions and it's just insane! Horrible management all around, and even more horrendous animal care! read more

I was looking for some algae eaters for my small pond and wanted creatures that could stay out all winter / Zella knew just what I needed! They got me hooked up and confident that I wasn't sentencing my new dependents to a slow & cold death! Thank you! read more

Went to return a bag of dog food. It was purchased at the store and they treated me like a criminal because I didn't have a receipt.

PoB is my go to spot for frozen mice for my hognose. They are always good quality (at least visually... I asked Draco for a review, he just said hhssss ‍), fairly priced & the staff is awesome. My dogs also love coming in and trying the treat samples, and usually end up leaving with treats too, since their favorites are at snout level... we're looking at you, Junkyard Bones. I would love to see superworms in store, but that's likely a 'me problem,' versus an 'everybody problem.' I'd prefer buying small than from the Big Box Store across the street from me. It could have been that they were out the last time I was there, but I don't remember seeing them on the price list... read more

The staff here are very informed and friendly, and the selection of dog treats is phenomenal!

Absolutely great customer service and knew what they were talking about and exactly where to find the product. Thank you team we'll be back!!! read more

I have a long-standing retail location where I buy my pet food, but for everything else pet-related I buy from Pets on Broadway. This locally owned business is deeply rooted in the community, and has faithfully served its clientele for many years. There is a wide variety of leashes, collars, bedding, medication and anything else you can think of. The small animals that are sold on site are well-cared for, and the staff are quite informative and helpful. Aside from my vet, this is my go-to place for any information I need. Street parking is a bit of a problem, but you can find parking spots in front of the building on Broadway, or in the neighborhood blocks surrounding the store. read more

Great supply on pet stuff! While, yes, they're a bit more geared towards dogs/cats, they do have aquarium items, reptile items, and bird items! Hubby and I specifically came by to check out what they have for dog supplies and box turtle supplies. For cats and dogs, they have a wide range of offerings from bedding, treats, food, and pet lover miscellaneous items. For all other species, they have a good range of the basic items, and sometimes a bit broader of a selection depending on what you're looking for. It's a pretty big store, but it didn't smell rank or off, which was a bit of a relief; we've definitely gone to places that didn't seem to clean too well, and there was a bit of an unbearable funk after awhile. Staff was great! Each one made their rounds and checked in on us from time-to-time in case we had any questions. I think we ended up with a few treats and toys for our spoiled pup. Good prices, and not too overbearingly expensive. Yes, there were some things that were probably a little more pricey than if we were to go to a different store, but we were basing our judgment with what we have in California, and Portland doesn't have sales tax, so it's sort of a wash in the end when it comes to prices. Would come back if we were in the area. Also, shameless plug moment!: there are several bookstores in the nearby area to visit, e.g., Crooked House Books and Broadway Books. Parking seems to be street parking only? We had walked by from several blocks away because we were visiting multiple stores at once, but I never checked if there was a parking lot for this shop specifically. But, parking didn' seem to be an issue. read more

I got my beautiful darling tarantula here several months ago! Great people working here, and good service! They had a very cute enclosure for her in store. I get mealworms from here occasionally. Always fun to come over and see what they have instore! A little worried, because the employee told me they would mist them. Don't mist your spiders. Humidity is not good for avics, caribena versicolor included. Try providing a water dish instead! read more

Pets On Broadway - A very cute spider purchased from Pets on Broadway. - Pet Stores Near Me - Portland, Oregon

This was the nicest pet store Ive ever been in! They cared about their animal, made sure that customers were well informed, and kept all of their enclosures really clean! Highly recommend, especially for aquarium people! read more

Well stocked store that carries healthy and nutritious food for my two kitties. Conveniently located on NE Broadway with parking right out front, making it easy to run in and out when I need to pick up cat food, toys and other items. They have a loyalty program and just the other day the huge bag of Nulo cat food I stopped in to buy ended up being free! Wahoo! They are well stocked in supplies for all pets, not just cats. Every week a mobile vet is at this location and I have used them for check-ups and vaccines, at a much lower price than my vet. It's a great value added offering! Customer service is always helpful and friendly; they offer to carry the huge bag of cat food to my car. On weekends, they often have free small bagged samples of cat and dog food for your pets to try. For picky cats, this helps tremendously. Have had nothing but great experiences at this pet store for 19 years! read more

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I love this pet store. Great hours. Vast selection of supplies for all types of animals from snakes, lizards, hamsters, dogs, cats, fish the list goes on and on. The best part of this store is the staff. They love pets and love what they do. Helpful and so kind towards the kids and customers. This place is a must visit even if you don't have a pet. read more

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Great selection of animals! Their reptiles are very well cared for and the employees are very knowledgeable about the care of each animal in their store. This will be my go-to for any future animals I'm looking to buy from a pet store. + If you're looking for a large selection of cat & dog food to choose from, this is the store to check out! They have so many good brands to choose from! read more

Fantastic pet store! Very knowledgable and friendly staff. I love going here for my aquatic needs especially because they do free water testing. Great place to go for my kitty too. Wide selection of toys, treats, and all types of extra things you could think of (like tiny cat tents!) and just a great place to be. Highly recommend for regular shopping and specialty/specific needs (minus some more specific prescription diet needs), staff are always friendly and helpful. read more

Came in with my 3 year old son. Not a single employee said hello. Had intended to buy fish for our aquarium, but as we wandered the store, no one offered help. At least 4 employees at 930 am. We even went to the Guinea pig section. An office appears to be back there. As soon as they saw us outside the door slammed. Thought on the way out the 2 at the register would at least say something... Newp, turned around and ignored. Came from Vancouver to check this place out and won't be back. read more

My favorite pet store! Nice owners, great selection and always festive. They have lots more costumes during Halloween than most places. Even though I live in Southeast Portland, I still make the drive to Pets on Broadway. read more

Great pet store. They're helpful & carry many needed supplies. Glad they're in the neighborhood. read more

Hello Pets on Broadway, I was a new customer to your store yesterday on April 3rd. My experience was excellent. I was greeted with a smile, and then told where to go in the store to look at fresh water fish I wanted to select for purchase. I received top notch help in the aquarium room and thanked by the cashier for coming in and was given to opportunity to sign up for rewards, of which I did do. I will be back, when I need something else for my fish, or for my beloved Dog and cat too. Thank you for employing great happy and nice professional people. My customer service experience with everyone there was outstanding. Keep up the good work. ----Suzanne Dennis read more

Pets On Broadway - Suzanne at the beach, I was looking for a pet store to get my dog a treat. - Pet Stores Near Me - Portland, Oregon

I am super irritated. Been coming here since my dog was a puppy (a year) and literally have an account w yall and was putting some of the free treats they have in my reusable shopping bag and was also holding a big bag of dog food in my arm and the manager comes over to ask if he can take the bag of food to the front. I'm not stupid I know they thought I was stealing despite the fact that I am a regular and have always been loyal to this store (and always pay.. duh) Just super rude to be honest! Until u see me walking out of the store with the food without paying that's rude. Makes me not wanna shop here again. Never have stolen from here I don't even do that. so that's profiling and it's super disrespectful. Y'all just lost a loyal customer Turns out I was wrong! There's been so many instances at stores I have been profiled because of the way I dress and look and suspected of stealing. As specially living where I do. So I just assumed and I shouldn't have! I appreciate y'all for being so kind. read more

Friendly staff, lots of fish! 15min or 30min parking right on Broadway so made for a quick in-and-our trip. We were looking for a few more guppies to add to the fish tank and they had a decent offering. Wish they provided written instructions for introducing the new fish into a tank but the staff did talk us through the process when we asked. Reasonable prices, fun to just walk around and look at the reptiles and fish. read more

Pets On Broadway - Beautiful In Store Display (not for sale) - Pet Stores Near Me - Portland, Oregon

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