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    Services - Pets Now

    Emergency pet hospital

    Euthanasia

    Pet physical or wellness exam

    1 More Service

    Pet vaccinations

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    7 months ago

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    Partner Veterinary - Waylon and Bodhi

    Partner Veterinary

    (29 reviews)

    While I hope we never have to visit an emergency vet again, the treatment we received was…read morewonderful. At 5 am on Sunday morning we had to make a quick decision where to bring our pup, Finnegan, who was struggling to breathe. After calling another clinic and being told they didn't have staff available, we tried Partner Vet. We were preregistered over the phone and after a painful 30 minute drive arrived and he was quickly rushed back by staff. After 30-minutes, the vet brought us into a private room to discuss the plan of care. We already had an appointment with a internal specialist for his breathing issues two days later, so instead of running a bunch of tests the vet suggested we take him home and gave us some medication to keep him comfortable until then. The visit was a quarter of what we were expecting to pay. I would have paid for every test but he knew had an expensive journey ahead. I would go out of my way to return to this clinic if we ever need emergency services again. Thank you

    "This is the level of care you paid for" Seemed nice at…read morefirst, but the whole thing was very money-centric. There was no "let's get your animal better feeling. They told us that he was being playful and had us feeling like our pup was doing better. They gave him fluids and then some medicine to take home. His issue did not get better, but have gotten worse and when I called to get an update on what we should do next and was told I would receive a call back. They called my fiance and she expressed our mutual frustration. And was told "this is the level of care you paid for". I'm sorry. If you take your kid to the er and all you can afford is a set amount and they do no more than that to help him feel better. How can they say they care about our pets when it feels like the employees may care but the business does not. Would not recommend to anyone. *Update* still have not heard anything back from partners regarding this matter. We got our pup into another vet and found out his kidney numbers are through the roof. He is going in today for treatment.

    Petco

    Petco

    (34 reviews)

    The grooming staff are unreliable and rude. They have taken appointments and cancelled without…read morecalling. You don't find out they cancelled the appointment until you get there. They have been rude during drop off and pickup. Won't be uaing them any more.

    Took my Shetland Sheepdog in for her grooming appointment with Clarissa for April 4, 2025. Told her…read moremy dog has arthritis in her hips (10 yeas old) so she is a little slow. Please let her take her time. When grooming was finished my dog was limping so bad not putting weight on her left leg, I had to carry her to the car. When we got home she still could not put any weight on her left leg. Was able to get her into the vet. She was diagnosed with a torn ligament in the left knee. Started pain meds & 5 laser therapy treatments at a cost of $145.00. The treatments did not help. Recommend surgery. Appointment with James River Vet Surgery for a left TPLO on her knee but when an X-ray was done it turned out her left hip was completely out of the socket, she had to have a FHO surgery to remove the ball end of the bone at a cost of $4201.52 followed by physical therapy at the cost of $625.00 for 6 sessions. After the FHO surgery she had to have the TPLO on her knee on August 14th at the cost of $4166.54, followed by another 6 sessions of physical therapy costing another $625.00. Not to mention all of the hundreds of dollars spent in pain meds.. All of this because of the service given by Petco's incompetent groomer. I hope no one else ever uses Petco in Chester, Va for grooming.

    UrgentVet - Short Pump

    UrgentVet - Short Pump

    (15 reviews)

    I strongly do not recommend this clinic and would give zero stars if I could…read more My boyfriend brought my girl in for an infected cyst on her shoulder, accompanied by lethargy and a fever. Instead of addressing the clear infection, the vet, Dr. Burke, tried to diagnose her with gastroenteritis--despite the fact that she had no vomiting or diarrhea to suggest that. I can only assume this assumption was made based on her breed (Great Dane), which is completely inappropriate. We approved necessary bloodwork, which came back fine, but they still failed to address the actual issue. They prescribed antibiotics and sent her home without even cleaning the infected site nor offering pain management. She left the clinic still covered in dried blood and pus. To make matters worse, her records were filled with errors and inaccurate information. Having previously worked in a veterinary office myself, I know how records should be documented, and these made no sense. When I called to request corrections, the response I received was dismissive at best. Edit / Update: My girl has since been seen by her regular vet, who discovered multiple pockets of infection that developed because the original wound was never properly cleaned or clipped. What began as a small, treatable infection has now spread across her entire shoulder. She has been in pain, and the stress this has caused me has been overwhelming. All of this could have been avoided had Dr. Burke taken the time to actually listen to our concerns and properly examine her, rather than jumping to an unrelated and irrelevant diagnosis. At her regular vet, she was immediately cleaned up and properly treated, which revealed the true severity of the infection. I've attached pictures--some from UrgentVet and some from her regular vet--so you can see the difference in care for yourself.

    Went there on a Sunday. So yes the expanded hours are convenient compared to other veterinary…read moreclinics. They do educate you when it comes to your pet's condition. If you need to put an animal to sleep the prices are expensive. If I were you, I'd call around to other veterinary clinics and check their prices. That's what I did. Oh and if management is reading this. Erin the vet tech was EXCELLENT. Great educator. Very honest yet was very considerate of our feelings and answered all our questions. You don't want to lose employees like her. I hope y'all pay her well. I'd give Erin 5 stars or A+

    PetSmart

    PetSmart

    (34 reviews)

    Keith was very very helpful, best costumer service!! Was very easy and straightfoward !!!!!!!read more

    I just took my French bulldog here to have a basic bath and brush. It entitles shampooing, blow…read moredry, brush out, nail trim, ear cleaning, anal gland expression and paw pad trim. My appt was at 1:30 i got there about 10 mins early and they took her right away. I asked Hannah who was doing her grooming how long was it going to take? She said about an hr. I told Hannah directly and also put it in the notes don't cut her nails since she just had them done Saturday and to ensure she had her anal glands done. Which again was in her notes. The service was to last an hr. I stayed in the store shopping while she was being serviced. I went to pay and she was done while i was checking out it was 1:47. She was still wet when i got her and did smell clean. Semi. While shopping i did see Hannah and i asked her did anything come out when she did her anal expression? She seemed confused and gave me a quick no. I paid and took my pup home while going home i noticed her ears. They were still dirty. So I called to the store and spoke to Serena. I told her my dogs ears were still dirty which is something that's included in the service. She asked me "what would you like me to do about it?" Since I was too far to turn around i told her i would leave it up to her. She then told me my dogs nails were trimmed after i told them NOT to cut them and had it in her notes they still did it. So i questioned why my dogs ears were still dirty to find out they only "cotton ball wipe" their ears and not flush their ears clean. For the money i paid ($25) i feel like a lot more should have been done. I paid this money for my dog to be pampered and everything they did i could have done at home minus the anal gland expression but better. Don't waste your money on something you can do for free. I'm very disappointed and wont be going back!!

    Pets Now - emergencypethospital - Updated May 2026

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