Wonderful staff, and after a few test they were able to tell me what was wrong with my dog and they…read moresave my dog's life.

This place is epic! Doc's are amazing as is the staff. If your pet has an emergency, do not…read morehesitate to bring them here. We will be bringing our pets here for regular care moving forward, as the docs are not simply pushing special food and pills, they seem to really care and offer unique , modern treatments as well.

Rehabilitation staff are excellent and extremely supportive, knowledgeable and caring to your pet…read moreand pet parents

Very rude and unprofessional. I would never take any animals there. Their focus is on money, not…read moreyour pet. They are disrespectful and uncaring, save time and skip over the frustration of dealing with them.

I have been taking my dogs here for the past (4) years with good and bad experience depending on…read morewho you get for care. I recently took my dog in for shots and a checkup and had extremely bad service from one of the doctors. She spent the entire time complaining. Complete waste of my time. I will be looking for a new vet!

Dr. Froelich has cared for all of my dogs over the years -- from puppyhood to their final days --…read moreand I can't recommend her enough. She helped us through a cancer diagnosis, end-of-life care, and everything in between with deep compassion and skill. I now bring my Bernese Mountain Dog and Anatolian Shepherd to her, and I fully trust her with their care. She's knowledgeable, kind, and truly treats every animal like family.

I went in to the Carytown (VA) Urgent Vet because our regular vet couldn't get us in. My dog,…read moreWalter Henry, had torn a toe nail and it was causing him a good bit of pain. Liv, Veterinary Assistant, along with Dr. Long-Hart took very good care of Walter, who has an unfortunate case of stranger danger. Liv won Walter over almost immediately and he even let Liv handle him, which he usually won't do with people he hasn't known before. Dr. Long-Hart was very patient and caring with Walter and we were able to get a painful procedure done without much trauma for Walter (or me!). I would definitely go back again.

UrgentVet IS AMAZING. They welcome me and talked to me which helped me to feel like we were in the…read morebest competent hands. The veterinary assistant came in to check on us and could not have been nicer. The vet was competent and quick to help us. I HIGHLY recommend this Vet. I was so surprised how smooth the process was and how nice everyone is. You are in good hands here without any doubt.

While I hope we never have to visit an emergency vet again, the treatment we received was…read morewonderful. At 5 am on Sunday morning we had to make a quick decision where to bring our pup, Finnegan, who was struggling to breathe. After calling another clinic and being told they didn't have staff available, we tried Partner Vet. We were preregistered over the phone and after a painful 30 minute drive arrived and he was quickly rushed back by staff. After 30-minutes, the vet brought us into a private room to discuss the plan of care. We already had an appointment with a internal specialist for his breathing issues two days later, so instead of running a bunch of tests the vet suggested we take him home and gave us some medication to keep him comfortable until then. The visit was a quarter of what we were expecting to pay. I would have paid for every test but he knew had an expensive journey ahead. I would go out of my way to return to this clinic if we ever need emergency services again. Thank you

"This is the level of care you paid for" Seemed nice at…read morefirst, but the whole thing was very money-centric. There was no "let's get your animal better feeling. They told us that he was being playful and had us feeling like our pup was doing better. They gave him fluids and then some medicine to take home. His issue did not get better, but have gotten worse and when I called to get an update on what we should do next and was told I would receive a call back. They called my fiance and she expressed our mutual frustration. And was told "this is the level of care you paid for". I'm sorry. If you take your kid to the er and all you can afford is a set amount and they do no more than that to help him feel better. How can they say they care about our pets when it feels like the employees may care but the business does not. Would not recommend to anyone. *Update* still have not heard anything back from partners regarding this matter. We got our pup into another vet and found out his kidney numbers are through the roof. He is going in today for treatment.

The grooming staff are unreliable and rude. They have taken appointments and cancelled without…read morecalling. You don't find out they cancelled the appointment until you get there. They have been rude during drop off and pickup. Won't be uaing them any more.

Took my Shetland Sheepdog in for her grooming appointment with Clarissa for April 4, 2025. Told her…read moremy dog has arthritis in her hips (10 yeas old) so she is a little slow. Please let her take her time. When grooming was finished my dog was limping so bad not putting weight on her left leg, I had to carry her to the car. When we got home she still could not put any weight on her left leg. Was able to get her into the vet. She was diagnosed with a torn ligament in the left knee. Started pain meds & 5 laser therapy treatments at a cost of $145.00. The treatments did not help. Recommend surgery. Appointment with James River Vet Surgery for a left TPLO on her knee but when an X-ray was done it turned out her left hip was completely out of the socket, she had to have a FHO surgery to remove the ball end of the bone at a cost of $4201.52 followed by physical therapy at the cost of $625.00 for 6 sessions. After the FHO surgery she had to have the TPLO on her knee on August 14th at the cost of $4166.54, followed by another 6 sessions of physical therapy costing another $625.00. Not to mention all of the hundreds of dollars spent in pain meds.. All of this because of the service given by Petco's incompetent groomer. I hope no one else ever uses Petco in Chester, Va for grooming.

I strongly do not recommend this clinic and would give zero stars if I could…read more My boyfriend brought my girl in for an infected cyst on her shoulder, accompanied by lethargy and a fever. Instead of addressing the clear infection, the vet, Dr. Burke, tried to diagnose her with gastroenteritis--despite the fact that she had no vomiting or diarrhea to suggest that. I can only assume this assumption was made based on her breed (Great Dane), which is completely inappropriate. We approved necessary bloodwork, which came back fine, but they still failed to address the actual issue. They prescribed antibiotics and sent her home without even cleaning the infected site nor offering pain management. She left the clinic still covered in dried blood and pus. To make matters worse, her records were filled with errors and inaccurate information. Having previously worked in a veterinary office myself, I know how records should be documented, and these made no sense. When I called to request corrections, the response I received was dismissive at best. Edit / Update: My girl has since been seen by her regular vet, who discovered multiple pockets of infection that developed because the original wound was never properly cleaned or clipped. What began as a small, treatable infection has now spread across her entire shoulder. She has been in pain, and the stress this has caused me has been overwhelming. All of this could have been avoided had Dr. Burke taken the time to actually listen to our concerns and properly examine her, rather than jumping to an unrelated and irrelevant diagnosis. At her regular vet, she was immediately cleaned up and properly treated, which revealed the true severity of the infection. I've attached pictures--some from UrgentVet and some from her regular vet--so you can see the difference in care for yourself.

Went there on a Sunday. So yes the expanded hours are convenient compared to other veterinary…read moreclinics. They do educate you when it comes to your pet's condition. If you need to put an animal to sleep the prices are expensive. If I were you, I'd call around to other veterinary clinics and check their prices. That's what I did. Oh and if management is reading this. Erin the vet tech was EXCELLENT. Great educator. Very honest yet was very considerate of our feelings and answered all our questions. You don't want to lose employees like her. I hope y'all pay her well. I'd give Erin 5 stars or A+

I have always had great help/assistance and service at this Petco with pretty much everything. I…read morehave had cordial and super customer service too ! The only reason I gave 4 stars is because they don't always have the merchandise or food I'm looking for is all.

We had the sweetest cashier Veronica. She went over the things we were getting for our new puppy…read moreand handed me a pamphlet for dog training. Not being pushy or anything and let me know it was 50 bucks off for the rest of the month. She went out of the way to answer all questions and got us signed up.

Today, our lab Pepper's journey came to a peaceful end. It was a very tough time. Fortunate for us,…read moreDr. Michelle Scotti with her compassion and support got us through it. Allowing Pepper to spend her last moment in the comfort of her home with us at her side was a blessing. For all who are facing this situation, we highly recommend Journeys End At Home and Dr. Scotti to help you get through this difficult time.

Dr. Scotti is the most compassionate vet that I've ever dealt with. They provide advice and paw…read moreprint with the pets name. She was my vet years ago when she practiced at Manakin-sabot Vet Clinic, she was great there as well. I would highly recommend Journeys End to everyone going through these stressful times.Judy Baird

Keith was very very helpful, best costumer service!! Was very easy and straightfoward !!!!!!!read more

I just took my French bulldog here to have a basic bath and brush. It entitles shampooing, blow…read moredry, brush out, nail trim, ear cleaning, anal gland expression and paw pad trim. My appt was at 1:30 i got there about 10 mins early and they took her right away. I asked Hannah who was doing her grooming how long was it going to take? She said about an hr. I told Hannah directly and also put it in the notes don't cut her nails since she just had them done Saturday and to ensure she had her anal glands done. Which again was in her notes. The service was to last an hr. I stayed in the store shopping while she was being serviced. I went to pay and she was done while i was checking out it was 1:47. She was still wet when i got her and did smell clean. Semi. While shopping i did see Hannah and i asked her did anything come out when she did her anal expression? She seemed confused and gave me a quick no. I paid and took my pup home while going home i noticed her ears. They were still dirty. So I called to the store and spoke to Serena. I told her my dogs ears were still dirty which is something that's included in the service. She asked me "what would you like me to do about it?" Since I was too far to turn around i told her i would leave it up to her. She then told me my dogs nails were trimmed after i told them NOT to cut them and had it in her notes they still did it. So i questioned why my dogs ears were still dirty to find out they only "cotton ball wipe" their ears and not flush their ears clean. For the money i paid ($25) i feel like a lot more should have been done. I paid this money for my dog to be pampered and everything they did i could have done at home minus the anal gland expression but better. Don't waste your money on something you can do for free. I'm very disappointed and wont be going back!!