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    Pets Inn Suites

    2.9 (15 reviews)
    Closed 5:00 pm - 7:00 PM

    Services - Pets Inn Suites

    Pet boarding

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    Last Day of Max's life and the same day he was picked up from Pets Inn Suites

    Our dog is dead from injuries sustained while in these people's "care" don't bring your pets here. They held our other dog hostage when we refused to pay them because of the condition we found him in. Cuts, extensive bruising and chunks of flesh missing from his face and leg. He was wet, and smelled horrible when we got him and the vet had to carry him to the car. He was just laying there crying and howling in pain, unable to move his body. He was an older dog but was no where near this condition when he was left in their "care". He had the ability to walk, was freshly washed and injury free when we dropped him off. Also both dogs were extremely thirsty. And the food and blankets we sent them with were never returned to us. To top it all off, there were clear instructions on when and how he should receive his medication and these people either can't read or just did not care as it was administered incorrectly (vet can attest to this). There has been little to no communication or explanation of these events. They took our dogs life and stole our money. Our family is heartbroken. DO NOT LEAVE YOUR DOGS HERE ESPECIALLY IF THEY REQUIRE SPECIAL CARE!

    I brought my dog (who is older) here to stay for a week while I was away on vacation. We gave extremely straightforward directions on what type of medication to give him and the correct time to doThey completely disregarded these simple directions giving him his medication that makes him sleepy in the morning instead of at night. This made him groggy and tired during the day. Also, sometime during his stay he obtained wounds like I've never seen before. Paws bloody, bruises all over his body, and gash on his mouth. I will never be trusting these people with my dogs ever again. Update: We had to take my dog to the emergency vet in the middle of the night where he succumbed to his injuries. The vets said he was left in the sun and had a heat stroke and was probably trying to get up for hours. Wouldn't recommend taking anything you love into this facility because they might not come back alive and well. They're sending their minions to this post trying to say that I'm lying about my horrendous experience here. What would I gain lying about something like this? We picked our dog up this way. Period. Who else is there to blame? Just because you didn't have a negative experience with this business does not erase what happened to our innocent dog at the hands of these people. Trying to silence me just so your rating won't go down will not work. I'm voicing my experience which is exactly the point of this app. It's not slander because it's true. We sent our dog here he came back injured and then passed away. The end. Don't try to say that I'm lying.

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    Our House Braselton

    Our House Braselton

    (2 reviews)

    One of the worst customer service experiences I've ever encountered with a dog boarding location…read more As a customer that spent over six thousand dollars using this location to board my pets, one of their employees (Caris) refused to bring my pets to me because I arrived literally 90 seconds after closing. The 90 seconds is exact and the reason I know it is because I was driving from the ATL airport to Braselton to pick up my dogs (over a 60 mile drive) and I called Caris multiple times on the drive to tell her I was on my way and to please have the dogs ready. I pulled into the Our House driveway at exactly one minute past closing (I watched the clock because I was desperately trying to get there through traffic on time) and I parked and walked to the door of the building within another 30 seconds. While I'm standing there, Caris walks around the corner of the building and said I was too late and heads to her car. So despite the two phone calls alerting her to progress and letting her know I was in my way, Caris rejected the request over a 90 second delay. Horrible person. Horrible customer service particularly because had she simply said over the phone that I shouldn't bother to come if I was going to dare be 90 seconds late after a 60 mile drive on 1-85, I wouldn't have wasted my time. Respect for peoples time works both ways I called with status updates bc I would never assume that someone would be hanging around waiting. But if 90 seconds is really too much to ask when you have notice of the customers circumstances then this type of business is just not for me. Worse, Caris' attitude was also flippant and snarky. She misled me on the phone and had no regard for the fact that my dogs have boarded and received services so many times that in a 2-year period I had spent over 6 thousand dollars with that business. If you want to be treated like a human being and with thoughtfulness and consideration then don't use them.

    The punchline first: they injured our dog while shaving him after we told them to NOT shave him…read more They INJURED OUR DOG -- burned and cut him with trimmers. They charged us a "misbehavior fee" for our very chill doodle, which was a huge surprise. He is 7 years old and has never misbehaved for anyone. He is completely non-aggressive and very much a beta. The worst he may do is pull his paw back from you if you are trying to do his nails. When we got him home & saw the hack job they did on his belly -- no wonder they thought he misbehaved: they burned and cut his entire underside with the trimmers (see pics, this dog has no freckles or discoloring, has a solid pink belly, every discoloration and mark you see is a burn or a cut/scab). Pretty clear: he was trying to get away from the person burning and cutting him. We had already considered going elsewhere because, even though we always are the first in the door at this "first come/first served" policy groomer, the past three times we left him at 730am (first there when they open) and didn't get the call that he was finished until 4pm or later (one time it was almost 7pm). It is cruel for him to be there without having eaten all day. And the grooming job in the past has been ok at best. Today, when our dog was left by our daughter, she was asked to choose on a sample mat the length she wanted. She specifically stated that he should not be shaved. He is a well taken care of doodle, not one covered in mats. She asked them would he be seen first this time since he was there first & they said yes. She dropped him at 730am, and he was ready for pickup before 10am. When she picked him up, she called us upset because he was shaved, his face & head were cut in a way that was unusual, his beard was untrimmed and still very long, and they had charged a misbehavior fee and a dematting fee (yet shaved him???). When she got him home and really started looking at him, she saw that he was covered in sores and burns. She knows (has read) that you are supposed to have a second pair of trimmers on hand for larger dogs because they heat when used continuously for a time and you will end up burning the dog if you use the same pair until you are finished. We will not only make sure we never return -- we will make sure it's clear to everyone what happened to our dog and can happen to yours.

    Best Friend Veterinary & Pet Lodge - Pet Exam Rooms

    Best Friend Veterinary & Pet Lodge

    (43 reviews)

    We've been going to Best Friends for almost a decade now and they've always given us the best…read moretreatment. Our dog is always anxious about the vet but the techs and doctors help him calm down. They always listen to our concerns and answer our questions. Dr. Bailey especially has helped us so much recently. Can't thank them enough for helping my family. Will always recommend them.

    I had asked a friend for veterinarian recommendation. She said she liked Best Friends. I had just…read moregotten two Pug puppies and wasn't sure I wanted to continue where I had taken my now deceased Pug. I made an appointment for both puppies, new & vaccines etc nothing unusual. The vet that we saw- was about 6-7 months pregnant- not sure but I didn't care for how she spoke to me & my fiancé. I also was aghast she was telling me about pulling puppies teeth when they fail to fall out. I think I faded out at that point - I've had only Pekingese & Pugs my entire life- I have had eight in my life, 5 as an adult. I have never been told this as well as never heard of. Then she shamed my food choices. She went to school for this I didn't. I research pet food etc and I'm on the fence but she was all about Hill's science diet. I said I would do research on. Of course I want my Pugs to be healthy. Probably took the little Pugs there several more times. If this review was for Asher Napier it'd be 5 stars. We saw Asher 2 or 3 times. We ended up changing Veterinary offices. What I learned when they sent over the records to the new Veterinarian. The first vet said some really rude things about my fiancé. When we were in the office at that first visit discussing food he said "what about ol' roy?" She looked horrified. He goes on to say "if it's good enough for Sam Walton it's good enough for our dogs!" She wasn't amused and I said he's kidding. He's pretty hilarious and will make comments- he's quite gregarious and jovial- so it was not anything ugly or bad- nonetheless it was in the records she sent. Apparently she was highly offended by him which is unusual.

    Pets Inn Suites - groomer - Updated May 2026

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