As a local company we try to use local businesses to source materials from. This is one of the best…read morewe have used. Always helpful and go above and beyond. Thanks.

To be honest, I have never visited an animal shelter that would get less than five stars. To take…read moreon the responsibility of providing shelter and rescuing animals with very limited resources, that takes a big heart... although if you see how cute some of these animals are, who could resist?! Originally I had suggested to Mr. Snarky that we go play with some puppies to help relieve the stress caused by work. I remembered that there are some universities in the U.S. that are bring cute animals in right before exam time to help students relieve stress. So I thought it could work in this instance. Parking isn't a problem, but if you find all the parking on the road taken, we parked at Sainsbury's on our first visit (since we were going to pick up a couple of things after) and walked over. You could hear the dogs barking and there were a couple out in the play area. When we walked in, there were loads of pictures of animals that had been adopted. The lady behind the counter told us not to stick our fingers in the cages... so unfortunately no petting or cuddling with the animals. They have more dogs than cats (well at the time we went) and they seemed to be larger dogs. I only noticed this because we live in an apartment so we don't have a lot of room for a large dog, nor a yard of our own. However, there was one cutie who must have caught onto the 'no fingers in the cages' rule as she pushed herself up against the door to her pen so you didn't have to stick your fingers in the cage. Clever girl! And her eyes... oh those eyes. We went inside to look at the cats. At the time we thought they only had six cats as those were the only ones on display. There was a black kitten that was so loving and couldn't seem to get enough of Mr. Snarky. We had seen an ad for Suzie, a 3-year-old cat who had been at the shelter for about 13 months and couldn't seem to get adopted because she is a bit of a grouch. Mr. Snarky has a soft spot for these kinds of animals and was considering adopting her. We left and while we did not get the cuddle/play time I had been hoping for, we did succeed in starting a discussion about adopting a pet. On the next visit, one of the staff spent some time with us showing us the cats and talking about the characteristics of each one. Our original idea was to adopt Suzie, but also get a younger cat for some playfulness, but also knew that the staff would let us know what would be realistic. The staff member did tell us that Suzie wouldn't be good with another cat and the black cat that we were looking at had just been adopted. That's when the staff member told us about two pairs of siblings that were ready for adoption if we really wanted two cats. They were just being held in different areas because they didn't have enough room in that particular room. So we took a look at the first pair... two months old! The sisters (one black and one white) were curled up together in the midst of other cats pawing and meowing at us. There is a male cat (not sure if he has been adopted yet) but he is a brilliant, loving ball of fur and we nearly adopted him... you should go visit him. However, I may have fallen in love with the little white mustache on the black kitten of the pair. We then went upstairs to visit a brother and sister duo that were absolutely full of energy and if you have a fly problem, they will take care of it! The staff member did explain details about both sets of kittens so we could understand what we were getting into and make the best decision. Ultimately we went with the two-month old kittens. They chipped the kittens, fed them a bit of chicken, and filled out the paperwork for us. We also picked out some collars and tags which they engrave with your address and phone number... although these two are far too small to be wearing anything like that. The staff were so helpful and answered our questions and told us that the kittens have had their first set of vaccines and gave us a voucher to get them speyed at six months at their vet. They put all of their paperwork and records in a folder for safe keeping and also put a piece of the bedding that the kittens were sleeping on in the kennel to help with the transport. They also said they would give us a call in a week or two to see how things are going and told us to ring them or stop in if we have any questions or concerns. The kittens are now exploring their new home... don't worry, I will post some pictures :) You should definitely go and visit and they are in need of donations (bedding, food, money, etc.) and also volunteers to walk dogs.

Not a word of an exaggeration, this is the worst pet store in Lancashire. The staff are arrogant…read moreand act like the experts when in reality they haven't the remotest clue what they are talking about. They are more than happy to lie about what products you need in order to try and sell you a more expensive product. The only thing of worse quality than their products, is their advice and 'knowledge' of animals. I have experienced this first hand recently as their VERY poor advice directly led to the death of a dearly loved family pet and has left us all devastated. I have tried emailing them and they just completely ignored me. If you love your pet half as much as you should, STAY WELL AWAY FROM THIS PLACE!

First impressions of this shop are good. It appears well stocked and the staff very obliging…read more However, after a few visits, the advice we've been given is not so great. It seems the staff advocate harsh training methods (yanking the lead, poking and hitting a puppy on the nose). I was told my dog was vicious even though he is just fearful. Two different staff members leant right over him and crowded him causing him to snarl at them, even though I made it known that he was nervous. Seems the staff do not know how to approach a nervous dog. I was also given some rather dodgy advice regarding a parrot. The staff truly believe that flicking a parrot's beak if they bite will solve the problem! I'd say as a shop this is fine, but take any advice they give you with a whole bucket of salt!

Top class shop and very helpful staff. Nothing is too much troubleread more

While this isn't our favourite Pets At Home location (getting in and out of the car park is an…read moreabsolute nightmare), it is handy for me when I take the bus into town to do some shopping. We stopped here twice this week, because we found a flea on one of the kittens... good thing we have one all white kitten, otherwise we probably wouldn't have caught it until it was out of control. One of their staff members had to come and assist as some of the flea treatments are locked and controlled. We also wanted some assistance since the kittens are just 3 months and wanted to make sure we purchased the right treatment for them. The staff member was very knowledgeable and also suggested that we begin treatment for worms as it is possible that if the cat was grooming and ingested any fleas/eggs, they could develop worms. Yikes! The staff member also told us what the difference was between controlled treatments, versus the non-controlled treatments. Apparently it has to do with whether the treatments have actually be proven to work. We didn't really want to take a chance as we know what it is like to be bitten by fleas and wouldn't want the kittens to suffer. After purchasing everything we went home and treated the kittens. However, we realized that we didn't get anything to treat the apartment. So I went back to get something to treat the carpet, their bedding, and some of the furniture they like to nap on. There is such a huge choice of items from sprays to powders... they even have foggers/bombs if you are really having a bad infestation or just want to be extra cautious. There was no staff member around, so I just read the back of every spray and powder until I settled on one that I thought would treat the problem and would be easy to use. They did have one item that does not contain pesticides and is ok to use with pets in the room, but the rest do contain pesticides, however, with the exception of the foggers, it looks like the pets (and children) need to be out of the room for between 30 minutes and an hour. I also picked up some vacuum powder... just to be safe. Overall, not a bad location with all of the same items you would find at any of their locations, and they do have knowledgeable staff, I just don't find them as friendly as the staff at the Middlebrook location.

Pets at home conforms to the chains minimum standards in every way. Strandard layout, with exactly…read morethe same products on the shelves as every other store. Standard unit containing the live stock, rabbits, guinea pigs, etc, and a small aviery with a handful of birds, fairly large aquatics display across the back of the store with a large selection of fish and aquaria equipment for sale. But in general not the best prices avaliable and certainly the fish dont tend to be long lived once brought home no matter what the experience level of the fishkeeper. The major plus point is that they refuse to sell a fishtank without a filter, though little information is given to the new fishkeeper as to why they need the filter or how to keep it running effectively.

I booked and paid in advance for the 8-lesson Rottweiler Boot Camp at Dog Country Club, and…read moreunfortunately I can say it was absolutely not worth the money. At the first session, everything sounded promising. We were told the trainer would be taking two dogs at a time for a walking session each week, but this only happened once after the second lesson. It quickly became obvious that having one trainer responsible for eight dogs was far too much, and several other owners commented on this as well. By the fourth lesson, myself and three other dogs ended up with kennel cough. I fully understand that this can happen in group settings, but what I didn't expect was the complete lack of apology or concern from Dog Country Club. I had to pay another £100 for medication and a vet appointment, and still received no acknowledgment of the situation whatsoever--just a rescheduled session. When we returned, the trainer couldn't remember where we had left off (understandably), but instead of picking up where we were, we ended up repeating the same exercises all over again. I thought the lessons would progress into more advanced training, but that never happened. After completing seven sessions, I honestly feel like my dog is still the same, and I didn't see the improvement or development we were promised. What pushed me over the edge was receiving a text two days before the final lesson saying it was cancelled and replaced with a Christmas party with mixed dog breeds--and they rescheduled it without even checking whether I could attend. Even the trainer had told us in Week 1 that if your dog doesn't have solid recall or you don't feel comfortable letting them off-lead, you shouldn't attend these types of meet-ups. That's the whole reason we were in training to begin with. I told them I wasn't comfortable attending and was clearly unhappy that the final lesson was cancelled. Instead of being understanding, they simply offered two alternative dates--neither of which I could attend. Meanwhile, the owners whose dogs didn't get kennel cough received their full eight sessions, while I ended up with barely seven. I requested a refund for the final lesson since I couldn't attend a party and couldn't make the rescheduled dates. My message was ignored. I asked again--still nothing. No apology, no resolution, no refund. Overall, I cannot recommend Dog Country Club at all. Between poor communication, lack of accountability, overcrowded sessions, cancelled lessons without confirmation, and no customer care whatsoever, this experience has been incredibly disappointing. Save your money, your time. Also to add to my previous review instead of DCC taking accountability they will block you from there facebook page

If I could give these guys 6 stars I would in a heartbeat, no questions asked. Without a doubt the…read morebest daycare we've ever found, and the proof is in how our dog acts when she arrives every morning without fail, she barely looks back at me! We've been taking our Cockapoo here for three years and we'll be taking her for many many more years. We take her to daycare multiple times a week and she always comes back and just clonks out from a hard days play! All the staff know here and are likewise excited to see her and I've never had a single reason to suspect she is not getting the best care possible, all while staying at an great value for money. They're also just as good for the owners as the pooches, my partner and I did a Doggie First Aid course which was three hours well spent and then some, also at an incrediblly reasonable price.

Avoid this store. Ordered online but poorly packaged live…read morefood split inside, squashed & disgusting. Also very old live food as all were dead & smelt awful. Had to open paypal dispute after phoning 3 times & being ignored. Idiot only refunded 1 item via PayPal and not the whole amount owed and now I can't dispute it! Managers very rude, abusive & knows some fowl colourful language. Avoid this company.

I visited the shop back in January, I couldnt believe how badly the fish and pet sections had…read moredeteriorated. The main concern was the artic conditions in both areas. A dog bed I picked up felt wet from the cold and damp. It was actually warmer stepping outside. I had to cover my face because the damp smell was so strong. I felt so sorry for the animals having to stay in those conditions. I could only tolerate 5 mins. What a shame I used to enjoy visiting there.