An amazing pet shop with some fantastic and exotic species, including boa constrictors, pygmy…read morehedgehogs, bald rats along with more common small and furry animals too!

Not a word of an exaggeration, this is the worst pet store in Lancashire. The staff are arrogant…read moreand act like the experts when in reality they haven't the remotest clue what they are talking about. They are more than happy to lie about what products you need in order to try and sell you a more expensive product. The only thing of worse quality than their products, is their advice and 'knowledge' of animals. I have experienced this first hand recently as their VERY poor advice directly led to the death of a dearly loved family pet and has left us all devastated. I have tried emailing them and they just completely ignored me. If you love your pet half as much as you should, STAY WELL AWAY FROM THIS PLACE!

5 Stars - Only Because of Abi! (Middlebrook)…read more I never leave reviews, but on this occasion I had to. My partner and I visited the Westhoughton Pets at Home a couple of days before welcoming a new member to our family (Oakley ). We weren't sure what we needed for a puppy, so we asked Abi for help - and she was absolutely brilliant. Abi guided us through everything, from puppy essentials to setting Oakley up for success. We returned two days later (with Oakley!) and Abi once again went above and beyond - helping us choose the right food, explaining puppy nutrition, recommending toys and training aids, and answering all our questions. Abi is incredibly knowledgeable, patient, and kind - you can see her genuine passion for what she does. Having worked in retail as a GM for almost a decade, I know it's rare to find someone who truly cares about the customer experience in this way. Pets at Home - you have an absolute star on your team. We hope Abi is recognised and valued for the difference she makes.

This Pets at Home location is our favourite. We can go have brunch, do some grocery shopping, and…read moreget pet items without having to drive everywhere. The car park is large and free, although we do avoid Middlebrook when Bolton is having a home match as we don't want to battle traffic. We have used their click and collect service, which can be a bit of a money saver with special online offers, but not necessarily convenient. For example, Mr. Snarky wanted to get a deluxe cat tree for the kittens (secretly I think it was for his enjoyment!) and could save 10% by ordering online and picking it up in store. So we did this. Since we had ordered on the same day and been able to pick up the carriers for the kittens on the same day, we just figured this would be ready same day. Turns out that the order wouldn't be ready until the next day, but we had already set off for Middlebrook. We went in to get kitten food and Mr. Snarky went to look to see if they had the tree in stock. They had the exact cat tree he had ordered sitting on the shelf, but they said that we couldn't pick up the order until the next day. Other than that, the staff are friendly and helpful, especially when we brought back a box of kitten food because it was open, which means it was starting to go off and smell. We bagged it up and took it back with the receipt and they let us exchange for another box no questions asked. They also have a nice selection of cat toys, which of course our kittens play with for about 10 minutes before playing with the box it came in or the kitty litter. We find their prices about average if not cheaper than getting their food or litter at the grocery store and they do have a loyalty card program which is easy to join and you can designate a charity that they will donate to. I might also really enjoy watching the big fluffy bunnies ;)

Avoid this store. Ordered online but poorly packaged live…read morefood split inside, squashed & disgusting. Also very old live food as all were dead & smelt awful. Had to open paypal dispute after phoning 3 times & being ignored. Idiot only refunded 1 item via PayPal and not the whole amount owed and now I can't dispute it! Managers very rude, abusive & knows some fowl colourful language. Avoid this company.

I visited the shop back in January, I couldnt believe how badly the fish and pet sections had…read moredeteriorated. The main concern was the artic conditions in both areas. A dog bed I picked up felt wet from the cold and damp. It was actually warmer stepping outside. I had to cover my face because the damp smell was so strong. I felt so sorry for the animals having to stay in those conditions. I could only tolerate 5 mins. What a shame I used to enjoy visiting there.