Not a word of an exaggeration, this is the worst pet store in Lancashire. The staff are arrogant and act like the experts when in reality they haven't the remotest clue what they are talking about. They are more than happy to lie about what products you need in order to try and sell you a more expensive product. The only thing of worse quality than their products, is their advice and 'knowledge' of animals. I have experienced this first hand recently as their VERY poor advice directly led to the death of a dearly loved family pet and has left us all devastated. I have tried emailing them and they just completely ignored me. If you love your pet half as much as you should, STAY WELL AWAY FROM THIS PLACE! read more