What a breathe of fresh air visiting the Bville store. Clean with lots of employees helping me find…read morethings when I needed help. Carried my purchases to my car too!

It's a nice place but crickets are very very overpriced and the manger is very very rude and there…read moreis probably only one great worker and the plant section is very bad plants are dying and dried and there is crickets in the floor and people dogs pee on the floor and it stinks in there and the animals don't have the right care and the stuff there is so overpriced!!!

This is a kill shelter! As a long time resident of Cortland County and living very close to the…read moreCortland SPCA, also being a contributor to the SPCA for decades we are absolutely disgusted and saddened as how the dogs are kept in this shelter. The hours are unknown, if you can get into the front entrance you'll see three girls sitting behind computers while dogs are crying and barking needing to be let out for their BASIC NEEDS which is sickening. These staff members are paid! We see the few volunteers doing most of the work..:(( If you try to make an appointment on their "Closed "days which is basically everyday of the week except Tuesday, Wednesday, Thursday 12-4! OPEN 3days.. Not open Saturday or Sunday or Monday :-( A return phone call is unlikely it took 3 weeks for one of the four employees to call us back during the summer..?? This is disheartening and sad and we're posting this because something has to be done! It's been also brought to our attention that paid staff members will board their personal dogs there! And bring their dog to work! This is UNACCEPTABLE the shelter dogs need to be socialized and need to be taken care of not the employees personal dogs!! WE DEAR ANYBODY IN THE COUNTY TO GO IN THERE AND WRITE A REVIEW OF IMMEDIATELY WHAT YOU SEE WHEN YOU WALK IN THE DOOR AS FAR AS WHAT ARE THE PAID EMPLOYEES DOING!? WE DARE ANY OF THE COMMUNITY OF CORTLAND OR SURROUNDING AREAS TO TELL US HOW MANY TIMES YOU SEE DOGS IN THAT LARGE FENCED IN YARD THAT MANY RESIDENTS CONTRIBUTED TO HAVE THAT PUT OUT THERE! PLEASE MAKE THIS KNOWN!

I've never felt so offended as I did after getting off the phone with the Cortland SPCA…read more After placing the adoption paperwork a week ago, I never received a call back from the office on whether our application was accepted or declined. After calling them today, I now understand why and it sickens me. To know that my competence as a pet owner is in question because I live in a mobile home park is beyond offensive. I find this to be a form of discrimination based solely on the stigma of mobile home owners. I have never felt ashamed of where I live and I maintain a beautiful home that is completely pet-safe, and yet the Cortland SPCA will not allow me to adopt one of their animals because of what reason? A predetermined stigma against the home I choose to live in. How can the Cortland SPCA judge whether I am a fit pet owner just from where I live? They can't. I feel sorry for any eager pet owners looking to adopt a new member into their life that happen to live in a mobile home and go looking at the Cortland SPCA. Animals are not being given the chance to be accepted into loving and caring families because of their preconceived notion of a "fit" home.

This is my all-time favorite pet store! About 3 1/2 years…read moreago I got into the fish hobby thank you for helping me out with Everything

The staff are extremely knowledgeable and very friendly as well as helpful! Prices are competitive…read morewith chain stores, and this is a small/local business! I am always happy to support local, and thrilled that this store is so welcoming and informative! It really makes purchasing a new pet less stressful! If you ask they have answers and are so willing to share their knowledge.

Pampered Pets is a small pet retail store in the Pyramid Mall (the new Shoppes at Ithaca Mall)…read more You'll remember Pampered Pets because of the resident Blue and Gold macaw that lives in the store. I don't agree with keeping him in the store (he does get to come out of his cage for a spell when the store closes) but Gene, the owner, believes that the bird, who he rescued 17 years ago, is happier there. Overall the store has a sizable collection of retail items and sells fish, small birds, rodents, and reptiles. They also feature adoptable kittens from SPCA, who are always surrounded by boys and girls and woman, cooing over the cute babies. If I still lived in Ithaca, Pampered Pets wouldn't be my first choice for supplies, but I wouldn't avoid it altogether, either.

The help was terrible! The women and owner were extremely rude, and not caring. We returned a sick…read moreanimal that they sold us, and they attempted to blame us on its illness. They were very ill mannered and unprofessional. While they have a great selection, there staff is terrible. Go some place else.

This is the best pet store I have ever been to. Wide range of animals plus knowledgeable staff…read moremakes me recommend this place highly.

Bought a bearded dragon from here and the staff are really kind and now I go there for my reptile…read moresupplies as well now! I really recommend this store!

I was in town for business and had a last minute schedule change. We found Tom at Highland Farms…read moreand he was able to accommodate our dog last minute, which alleviated a lot of stress for us! Nice larger kennels and reasonable prices.

Physically posted hours would be helpful. Especially for a…read morenight shift ppl. Wasted trip/time cuts into precious sleep time