I needed to return an item, it was frustrating!! But, HARNOL! It just happened to be working that…read moreday. He was amazing! He knew how to use the computer. He knew how to get my part that I needed with no problem. He even came out to my car and helped me replace my old washer on the back of my car and he replaced my filter my air filter under the engine he did all this with a smile, integrity compassion, and great customer service. I'm definitely gonna come back and see him. I've made a friend, at O reilly's FALLBROOK ON MAIN STREET! No more AUTOZONE FOR ME!! keep up the good work, honey. You're a rockstar!! Thank you DIONNE ELLIOTT

Been here a few times and have always received stellar customer service…read more Austin has been the guy that helped me out with parts and fluids questions. I've got questions they've got answers. Parking is easy. This store is clean and all the aisles are organized. Prices are reasonable and their rewards program is worth signing up for. If you're active military or retired, they hook you up with a discount. Thanks for keeping me and my cars on the road and out of auto repair shops!

I have been coming to this Autozone for years, the customer service is always exceptional! This…read moregentleman Giovanni helped me out today answered all my questions and went above and beyond installing my battery and making sure it fit my car! I definitely recommend this Autozone for all your car needs

I have been coming to this autozone since I was a kid. The employees are very kind and helpful. The…read morestore manager is terrible. He yells at you and is very disrespectful. He just walks around harassing people. I bought a battery from the store and it got stolen when I left the store. I have the warranty and the receipt. I went right back to the store and James started yelling at me again. He said file a police report and I have been trying. However, I did tell law enforcement on multiple occasions that my battery was stolen. I have everything he needs to return my money or get another battery, but he just keeps being rude and drawing on a piece of paper. Is this even legal? I have asked him on around 5 different occasions. Has anybody ever heard of someone yelling at you at autozone? Also, he's the store manager

I have a 2006 Mercedes SLK 350 and was researching to upgrade my front door speakers sonce they are…read moreblown. These at Harmon Kardon 6.5 inch low profile speakers and are no longer made for my year vehicle. Teo suggested I try EBay for the exact OEM speakers. The other audio shop I went too wanted to upsale me on some speakers and wasn't sure they would be the exact fit. After my search incurred no results, I returned to Teo for more professional help. Long story short, Teo was able to find the exact fit speakers with minimal modifications he had to do and Wow! Great Sound! Professional install and done in a few hours the same day. A job WELL DONE! Thank you NZOMNIA car audio for your continued support and not trying to upsale me on my upgrade. Keep up the good work!!

Very helpful and friendly helped me install a carplay screen so fast definitely recommend!read more

Old fashioned service, knowledgeable staff, great selection, and competitive prices. Definitely a…read morelife-saver!! [This store is now known as "Parts Authority."]

Now "Parts Authority", this is a service-counter place where the parts I needed were looked up on…read morethe computer, then retrieved from the large warehouse beyond. Was out the door quickly with the parts at an economical price.

Great service very friendly and they actually know what they are doing not like other auto parts…read morestores

These guys always have the parts that I need. If it's not stock they find it and get it for you…read more Very helpful and courteous..

We were driving back from Cuyamaca and feared the usage of tire chains due to road conditions, we…read morecalled this Napa store and a lady answered the phone, AFTER HOURS, for us and spent the time to generously explain to us the best route down the mountain and assured us of driveable road conditions! Thank you Napa phone lady!

Great service & reasonable prices. We've ordered tires, & brakes/rotators. Parts arrived fast. Very…read morehappy with this shop.

Jose helped me find the perfect glue to fix something on my car so I could get it to the dealer and…read moresell it. He was super friendly and helpful . Thanks again !

James and John were amazing and went above and beyond couldn't be more thankful and appreciative…read morefor their help

Really great experience at Pure Autosport. I came in for a battery replacement for my wife's Audi…read moreQ7, and before they even started the work, they suggested I check the warranty on the old battery. That turned out to be a great call, because after the replacement I was able to get reimbursed by AAA for the previous battery under warranty. They were also very clear about the cost, the timing, and the whole process from the start, which made everything easy. The waiting room was comfortable and had Wi-Fi, so it was actually a pleasant place to wait. You don't always get that combination of honesty, helpfulness, and good customer service at auto shops, so this place really stood out. Definitely recommend.

3 Stars - Solid Audi Knowledge, Constructive Feedback on Service & Quality Control…read more I want to be clear upfront: this review is not written out of hate. I've been going to Pure Motorsports for over 6 years, mainly for Audi work, and I'm sharing this as honest, constructive feedback based on long-term experience, hopefully as an eye-opener before things decline further or more customers walk away. Pure is knowledgeable with Audis, and in my experience they are generally better than the dealership. That's true for most competent independent shops, and Pure deserves credit for their technical understanding of the platform. They are, however, priced at a premium, only slightly less than dealer pricing. When you're paying that much, expectations around communication, quality control, and overall customer experience naturally increase. Where Pure struggles most is communication and customer service consistency. Sometimes updates are provided, sometimes they aren't. There have been multiple occasions where I only found out my car was ready for pickup and later realized I wish they had mentioned another issue while it was already there so it could have been addressed at the same time. Proactive communication matters when customers are spending this level of money. Reaching them by phone can also be difficult. Most of the time you'll need to leave a voicemail or send an email, and responses are about a 50/50 chance. I suspect this is largely due to being understaffed or stretched thin, which I understand as a business owner, but it still impacts the customer experience. At this point, a dedicated customer service or service advisor role would likely make a noticeable improvement. There have also been a few isolated quality-control issues over the years. After a PCV service, I later noticed that one of my headlight mounting brackets was cracked/broken. The headlight itself was still reasonably secure, so I chose to forgive it and continue doing business with them. Another incident was more serious. After picking up the car, the splash shield was not properly secured and came loose while driving home, forcing me to pull over on the freeway. This was obviously dangerous, but necessary to prevent the splash shield from being completely destroyed, especially since they are very expensive to replace. I temporarily secured it with zip ties and duct tape just enough to keep it in place, then slowly drove to the nearest exit to reach a much safer location. Once there, I jacked up the vehicle and properly reattached and tightened the splash shield myself. Situations like this point to a lack of final checks, likely due to understaffing or insufficient quality control. One recent policy change also stood out. Pure no longer installs customer-supplied parts. I understand the liability and business reasoning behind this, and they absolutely have the right to change policies. That said, it feels like an odd shift for a shop that presents itself as enthusiast- or performance-oriented. For example, I recently tried to have billet cooling system components installed to replace known weak OEM plastic parts that commonly fail around every 50k miles. These are well-known, reputable aftermarket parts designed to improve long-term reliability. Despite this, they refused and would only install OEM plastic components. I understand drawing the line for emissions- or turbo-related work, but declining high-quality billet replacements for known OEM failure points feels unnecessarily restrictive, especially when many enthusiasts are willing to pay a premium for efficiency and better parts. To give credit where it's due, Pure generally completes work competently and clearly understands Audis, which is why this isn't a low-star review. However, compared to years past, communication, quality control, flexibility, and overall value have declined, while pricing has increased. I used to drive a long distance to come here. At this point, I personally need a shop that offers strong communication and the ability to handle more than basic maintenance or fluid services, and for that reason I won't be returning. Again, this is not hate, just honest feedback from a long-term customer. I hope Pure takes this as constructive criticism, because with better communication, staffing, and quality control, they could easily be a stronger shop. 3 out of 5 stars, capable, but with clear areas that need attention.

I wish they had more Hotwheels and M2s. I came inside specifically for those, but thats okay.read more

Took my 2017 Nissan Frontier to this location a few days ago due to an Engine Light issue…read more Mara , one of the store clerks immediately greeted me and assisted me by scanning the code. She was courteous , friendly and professional. She was kind enough to print out a sheet with the problem and part needed. Mara also was extremely helpful in recommending a mobile mechanic in the area. Jerod ( mobile mechanic ) met me at the O'reillys location the next day, replaced the part at a very reasonable price and in a timely manner. Thank you Mara and Jerod for the great customer service !!! I appreciate you both !