I needed to return an item, it was frustrating!! But, HARNOL! It just happened to be working that day. He was amazing! He knew how to use the computer. He knew how to get my part that I needed with no problem. He even came out to my car and helped me replace my old washer on the back of my car and he replaced my filter my air filter under the engine he did all this with a smile, integrity compassion, and great customer service. I'm definitely gonna come back and see him. I've made a friend, at O reilly's FALLBROOK ON MAIN STREET! No more AUTOZONE FOR ME!! keep up the good work, honey. You're a rockstar!! Thank you DIONNE ELLIOTT read more

O'Reilly Auto Parts - Feel free everyday with BOTANIC TONICS!! My van that HARNOL got me back on the road ! - Auto Parts & Supplies Near Me - Fallbrook, California

Been here a few times and have always received stellar customer service. Austin has been the guy that helped me out with parts and fluids questions. I've got questions they've got answers. Parking is easy. This store is clean and all the aisles are organized. Prices are reasonable and their rewards program is worth signing up for. If you're active military or retired, they hook you up with a discount. Thanks for keeping me and my cars on the road and out of auto repair shops! read more

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Thanks to the gentleman that helped me out today with purchasing my brake rotors this morning. You were very helpful thank you very much.

Jaime's the man! I came for the free diagnostics due to some lights on the dash of my f-150. Definetly a great experience and very prompt. read more

I am pleased to write that I have nothing but good things to say about the customer service at this location. They are always helpful and friendly. The store is always clean, organized and fortunately for me, rarely busy. For this visit, I had to purchase a window wiper blade. I asked if I could have someone install it for me, and without hesitation the answer was, yes. Apparently, I didn't install one of them correctly and that's how it was lost. To insure that didn't happen again, I asked for assistance. Alex, was kind enough to help me out and give some tips if I wanted to attempt changing it myself the next time. I'm glad I could count on great service, locally. Thank you guys! read more

The manager at O'Reilly was very unhelpful. He spoke with his friends a long time in Spanish even though I was waiting in line. Then he did not want to look at my car lights to see which one was out even though I was parked close to the window. He then refused to come outside for 10 seconds to see which bulb was burned out. He refused to answer my other questions. I will not go to O'Reilly anymore where the answer is no to every question. There are plenty of other autopart stores. read more

Stopped in for new wiper blades. Alexis, young customer rep, was great at helping me out getting right size and type. Nice to find this kind of help Thank you! read more

I've been coming hear since 05. Today was my first bad experience. I dropped off my rotors to be turned with them promising me they would be done today before 9am. I call them at 9. With them saying they won't be done till 630pm. I ask what the reason is and they have no answer. I then asked why they didn't have the Decency to call me at 730 when they opened to let me know so I could have made other plans to get them done. Once I got there I asked how much for a new set they said $90 and I will give you a $2 discount for inconvenience. That was an insult. luckily the money that i prepaid yesterday was refunded. I ended up having to call my work to let them know I would not be coming in because I had to deal with my car. I ended up taking it to another shop in town. They said it would be done in 1 hour. I was back in exactly 1 hour with them having it complete. Moral of the story is if they can't turn them that day do not leave them there. My 1 star rating is because they didn't have the decency to call me. If you need rotators turned go to Vasquez auto repair At 764 E Mission Rd, Fallbrook, CA 92028 Run by an older honerable machinist. read more

I ordered an A/C line from here a few weeks ago as was told " it should arrive in 5 days. I never received a call letting me know the part had arrived. When I did go pick up the part, I walk around the shop for a few minutes before walking up the the counter. I handed my receipt to the manager and he went to get my part from the back. When he returned he handed me the part completed the trans action and walked away. No " Is there anything else I can get for you?" or " Have a good day." So I went somewhere else for the other parts I need!! read more

O'Reilly just sucks plain and simple i went in bought coolant for my car and asked if they could help me but they said no because the engine was too hot ? so I decided to go to Autozone tell them that O'Reilly didnt want to put it in because they are babies about it being to hot so an autozone employe helped put the coolant in my car. Moral of the sory go to autozone they have better customer service and employees who will actually help for some reason O'Reilly sucks when it comes to that read more

The worst auto parts store in Fallbrook... Three people walked out of the store due to the long wait to pay for items. I finally left the store after waiting 15 minutes and never purchased my item. Only one person working on a Thursday afternoon with a long customer line. Sad to see!! read more

I went in and needed help with my low beam lights bulbs and Alejandro help me. He showed me which bulb I need for my car an how to put them in myself. He was very kind an understanding. I can say I had a good experience with them. read more

If 0 was a rating I would give them so. These guys are ridiculous. I called and asked if they do Free "engine light" diagnostics like the website said .... and when I got here ... the employees are going to say they don't . Even though I called and showed them the call log and number . This is BS . Never again. And they claim to look out for their Military personnel read more

The employees at this location are very helpful and knowledgable. I don't go anywhere else for my auto needs. Thank you!

Anyone who lives in Fallbrook and has gone to the other parts place (S. Mission by KFC) should love O'Reilly (NAPA is also a great store). They are always as helpful as possible and don't avoid eye contact while waiting on the guy in front of you like the other store does. I work on all my own cars, which range from 1967 to 2018 and go to this store first. They aren't all things to all people, but they do what they are supposed to. I realize that some items are obsolete and can be found only with tireless research. If you are impatient and looking for problems, go late at night when no one is around. You'll avoid all the whining about having to wait. read more

Nothing But Great help. All Questions have been answered even if they don't have the part they will refer you where to go. Very helpful.

Rather than explain a change in policy, Angel was aggressive and unprofessional. Worst customer service!