TRUST THOSE WHO YELP REGULARLY... We've come into the Service Center a couple of time now and have to say... FANTASTIC! The service advisors share responsibility here, know their stuff, and communicate well. On today's visit, Bobby greated me, nearly diagnosed our issue straight away, and then negotiated with the manufacturer on our behalf for a non-covered item to get a better rate. The car was rinsed (not washed or dried) and ready to go in just a little longer time than quoted. NOTE - Credit Card charges now come with a 2% fee tacked on. This isn't appreciated, as it's a cost of having a guarantee for payment feom the credit card company. Any points we earn from the card provider (Visa, Master Card, etc.) is essentially reduced or nullified. Service Department is Recommended read more

After my car was totaled, my husband and I came here during a few days off to look at replacements. I had just finished a night shift and made it clear we were only browsing. We test drove a 2026 Mazda CX-50 hybrid and liked it, then asked to see the non-hybrid version. The salesperson brought one out--but did not clearly disclose it was a 2025 model. We take responsibility for not catching that detail and not double-checking before purchasing. That said, we were specifically looking at 2026 models, and when we asked for a non-hybrid version, we expected to be shown a 2026, not a different model year without clear explanation. More transparency would have gone a long way. It also didn't help that the salesperson seemed unfamiliar with the vehicle and couldn't answer many of our questions. Even more concerning, the car has only about 2,000 miles and is already back in the shop for a clicking noise that doesn't sound normal. For a new vehicle, that's unacceptable and raises serious concerns about safety and reliability!!! Overall, this experience has been frustrating and disappointing. Buying a car here did not bring peace of mind--it created more stress. read more

Julian the salesperson was very helpful and transparent when it comes to selling vehicles. I came in looking to buy the 2017 Honda Civic LX they were selling and end up coming out with a great deal i could not refuse! The dealership is nice inside and very updated to a modern setting. If your looking to buy a vehicle, look for julian ! read more

AutoNation Mazda Carlsbad - Honda civic - Car Buyers Near Me - Carlsbad, California

Cody helped me out, was calm cool and straight to the point with everything that I needed help with, thanks again Cody .

AutoNation Mazda Carlsbad It was a pleasure meeting Everyone person Saturday when i went to purchase my Mazda CX-50. Ash Keshtmand, Sales Manger mentioned to me that he wanted to earn my business and he did that and more !! An additional thank you and appreciation to sorting out a missed option issue. I believe we both came together with a win-win in the complete overall sale and transaction on everything!! The whole team was great from Sunny, to Esmerald to Austin in finance. It was a pleasure dealing with ALL of them in in a smooth transaction from start to finish. I would highly recommend anyone wanting to purchasing a Mazda to go AUTONATION Mazda Carlsbad !! A premier Mazda dealer in San Diego, Hands Down!! read more

AutoNation Mazda Carlsbad - Car Buyers Near Me - Carlsbad, California

Purchased a beautiful RX 350 took care of the pulsing breaks offered a loaner while car had a full break job. No fighting to get it repaired. read more

100% recommend Arturo and his team. They made the process beyond easy. No hassle and great customer service. I drove from LA because I was really frustrated with the back and forth hassle of switching pricing at other dealers. This team on the other hand has everything ready and even got me a lower APR than my pre approval. read more

Yes, I do recommend them. I have a five year old Mazda and have never had one problem. Just oil changes and tires. I bought this car when they were still Bob Baker and although it was bought by a big corporate firm, the service after the sale remains excellent; I just have one complainI. Just recently, I paid the service department $1500 and they didn't properly clean my windshield. Not/picky, but I expected better read more

This dealership created a $5,000 problem for my family due to their own mistake and has done nothing to fix it. I went to this Mazda dealership specifically because they told me they would buy out my lease. Instead, they processed it as a lease turn-in, which I did not authorize. Because of their error, I am now being told I owe over $5,000 in lease-end charges. Had I known this would happen, I would have sold my car to CarMax and avoided this entire situation. I trusted the dealership to handle the lease buyout properly, and they didn't. What's even more frustrating is the complete lack of accountability since the mistake happened. I have called multiple times trying to resolve this and keep getting passed from person to person. Every time I'm told someone will call me back, but no one ever does. I've even spoken with a supervisor, who also said he would follow up -- and he hasn't returned my call either. The most concerning part? Someone at the dealership actually admitted that "this happens all the time." If that's true, then this dealership is clearly mishandling lease buyouts and leaving customers to deal with the financial consequences. At this point I am asking the dealership to take responsibility for their mistake and correct the situation. Ignoring customers and failing to return calls while they are being billed thousands of dollars because of your error is unacceptable. If someone from management or the general manager actually values customer service and the reputation of this dealership, I would appreciate a call and a resolution immediately. Until this is resolved, I cannot recommend doing business here -- especially if you are dealing with a lease buyout. read more

I was ready to replace my 2011 Mazda3 Hatchback & found my new car on Carfax at Autonation Mazda Carlsbad. My sales rep was Ian Moss & he was knowledgeable & a true gentleman. I fell in love at 1st sight with my 2021 Corolla hatchback. Ian was patient & helpful during the whole process. I highly recommend him & the dealership! read more

AutoNation Mazda Carlsbad - Car Buyers Near Me - Carlsbad, California

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I've been working with Leo for about a month now on negotiating a vehicle. I will say Leo has been extremely helpful throughout the process. My credit was checked and I signed to have a vehicle held for me when it arrived as it wasn't on lot yet. I was out of the country when the vehicle finally arrived and was being pressed to e-sign for a car I've never seen in person to avoid losing out on deal terms / December incentives. I've never signed for a car without test driving and seeing it in person. I noticed some bubbles / ripples in the seats in the photos that were posted online so I decided to return home early from my trip to see car in person before signing. Today, I went in and test drove the car but it did have factory defects in seating upon arrival. Leather has tons of ripples and is completely warped in some areas. This is unacceptable for a brand new vehicle fresh off the truck. It's not the dealerships fault, it's a Mazda production issue. However, the dealership should stand by the product they sell and correct the issues. I was working with Chase and Leo to see if the seats could be fixed. Time was not in my favor though, I kept being told that I face potentially losing out on deal terms if I didn't sign today. I was not comfortable driving the car off the lot yet as it was raining badly and couldn't do a thorough walk around plus I was already dissatisfied with the interior condition. Chase and Leo acknowledged my concerns and the issues with the seats and said they'd try to work on it. I went home and contemplated signing everything even though a resolution had not been fully presented. I still didn't feel good about things so I called the dealership to see if I could get some reassurance prior to signing and placing deposit. That's when I was connected to Sonny because Chase and Leo were gone for the day. I completely lost all faith after speaking with Sonny. He told me he had two employees look at the car and saw a video for himself and nothing is wrong with the car. That this car is in the same condition as any other car on their lot. Well, if this is the condition of all cars then Mazda has major issues with their manufacturing of seats. Sonny said he was happy I didn't buy the car and that he wasn't going to help fix anything. I told him he was going against what Leo and Chase already agreed too. It's New Year's Eve, I've spent over a month waiting on this car. I had my credit checked for this specific car and everything. I cannot believe that Sonny is the sales manager and telling me that there is nothing wrong with the seats when they have defects that others have already acknowledged. I completely lost faith after my conversation with Sonny and wish I never spoke with him. I'm so frustrated and upset with my experience. Sonny told me they would sell the car to someone else. Anyone purchasing a $60k car is going to expect it to be in pristine condition so if you don't fix it for me, you'll likely have to fix it for the next person anyway. And guess what Sonny, I can buy this car from somewhere else for the same deal without all the pressure and reverse psychology tactics. Happy New Year! VIN: JM3KKEHC5T1362250 read more

AutoNation Mazda Carlsbad - Warped corner on right rear passenger - Car Buyers Near Me - Carlsbad, California

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If you're looking for a Mazda, definitely ask for Leo Egoavil Not only did he go above and beyond in terms of price, but he also delivered the car to my wife. Easy communication Very efficient with both our times No games Thank you Leo and the team at Mazda Carlsbad. read more

I feel that the people at the dealership were kind and friendly. The car I got was really nice. I only had it for less than a week but so far so good. I did have to wait about five hours in total. I was pressured for about 20 minutes to purchase the additional protection package after I told Leo E that I did not want it and he explicitly told me that the policies are "cancelable any time" and I will get a full refund and I agreed to a $3100.00 plan and I eventually looked later that day at the contract and it was an extra $6100.00. Staff are slow or dont respond to emails until I called and Leo E. went over scenarios on when I can use the appearance plan, like if I get dents and chips but when I called the denied the claims on fixing curb rash's and a few chips. He pretty much is a liar and acted like the typical sales man while not acting like a salesman. Later on I tried to cancel the policies and he told me only two out of the five polices are cancellable. I contacted the protection plan agencies directly and they told me I was able to cancel the tire protection plan that he said I couldn't and I guess Leo E just continued to lie just for more money. They rip people off and they were talking to families when and who knows how many people they scammed. I over heard the sales people saying the more "you sale over market the more you get." You can't have two masters you either hate the one and love the other. read more

THANK YOU TO CHASE! I could not have done this without him. What started off as a very stressful experience, a weight has now been lifted off my shoulders. Thank you to everyone at Autonation Carlsbad. Chase, Austin, Sonny, and Esme, I appreciate you all. I will recommend you to everyone I know. I am so happy with my purchase and am so grateful. Thank you x a million! read more

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Tyler is a fantastic person to deal with. The whole team at AutoNation Mazda in Carlsbad were fantastic. I typically purchase cars through private party, and was amazed with my experience at AutoNation Mazda. Go see Tyler for used and new car needs. Thanks Tyler!! read more

AutoNation Mazda Carlsbad - New to me Tesla model y - Car Buyers Near Me - Carlsbad, California

Our Mazda CX-9 had 74k miles and the motor went bad. The warranty expired at 70k. Since this was a known issue, Mazda replaced the motor for free. It took a few months to get a new motor. Autonation gave us cars to use while we waited. They were easy to work with. They helped make a bad situation better. read more

very good customer service and welcoming employees! Ian was great and was very inviting and helpful! would recommend.

I cannot convey exactly how messed up working with this dealership has been. I came in to buy a specific car that I'd already researched last October. The salesman I worked with knew little about the car; he told me a completely wrong thing about the tires, for example, which I learned after purchase. It was dark when I left and they had not cleaned the car, as promised, the valet key and BMW license plate cover, and even the tire valve covers were missing. The tires were woefully under inflated. A dirty mark on the back turned out to be a scratch. All on a car driven only 2k miles and sold at a new price. Of course I find this out over the next few days. Then comes the financing. I came to the dealership with 2 guaranteed approved loans in hand and wasn't going to even bother with their financing options. However, the finance manager made a point of coming over and offering a better rate if I used their services. Waiting for 2 hours later and they offered a loan with Wells Fargo with a 1/4 of a point interest rate reduction. Which- seriously??? Not worth the trouble. Fast forward to today- 2.5 months and many angry phone calls later. They repeatedly dropped the ball on submitting my paperwork- confirmed with Wells Fargo as why my loan was ultimately denied. My loan was shopped around, without notifying me first, and which resulted in THREE rejections applied to my credit report (after they ran it a second time at 31 days, accruing its own extra hit). I've STILL not received a single piece of paperwork from the loan company (apparently now Ally Auto) or the dealership (though they promised it was resolved 6 weeks ago). Yesterday I received a collections email from Ally about a payment due 3 days ago but I don't even have an account number or even confirmation of the rate they've applied, which looks to be higher than we agreed based on the amount due (so we are now in negative benefit of using their services). I just made an online payment to a company I have no contract in hand with to prevent additional credit damage from all this. Then, the icing on the cake, I receive a mailed notice yesterday that on the day I visited the dealership, their financing tool had a data breach and all of my data- SSN included- was exposed. Summary: Lied or didn't bother knowing the facts of the car; turned it over in dirty, scratched, and haphazard condition (missing accessories); finance department can't honor its promises, bother to timely submit paperwork, or communicate, or do math, or care about damaging someone's credit just to squeak out whatever minimal kickback they get on arranging the financing; 2.5 months' wait and no loan contract in hand; and DAMAGE TO MY CREDIT for no fault of mine. I call and get immediately sent to a phone that rings and rings... read more

Very bad experience at this location. I was unfortunate to be "helped" by Esmeralda, terrible sales person. I do not recommend her to take on your serious transaction. She did not pitch us any sales deals. She was not informative enough and when we spoke numbers and I asked her to give us out the door prices she was not willing to. She was not willing to negotiate by any means and stated that her manager would say the same thing. I requested a different sales rep and she denied me that. I went to the dealerships along the same strip and all the other sales representatives were so helpful and went above and beyond to work with me. They all gave me their business cards and personal numbers. read more

This is important to read. Over the years, I have posted a very few, select reviews on yelp. I'm extremely picky and detail oriented and most appreciative of customer service and companies doing what they actually say they will do. This is the first time I've had the best possible service for something that I have not purchased yet. As such, this is my first ever... PREVIEW REVIEW. Again, I tell it like it is, good, bad or indifferent. My contact at Mazda Carlsbad is Lisa Borrego. The GM is Jessica Morejon. I dealt with both directly yesterday. The Mazda product speaks for itself. Over the past few years, interior quality has quadrupled to be the finest in the industry for mid range cost vehicles. Quality at a par Lexus is associated with. Period. But you can get a Mazda anywhere. I have not yet pulled the trigger. But I can tell you with confidence, this is the first time my number one choice for a dealer has been a local one. Last car I purchased, which was a Porsche Taycan, I shopped across the country and ended up purchasing from a dealer in Philadelphia who had the best service the best deal and shipped the car to me at no cost. As a favor. There is no point in getting a Mazda from any other dealer than Lisa and Jessica's Mazda dealership in Carlsbad. It is not AutoNation. The difference being, AutoNation except your monthly lease payments. Lisa and Jessica's Mazda dealership in Carlsbad make it easy to pay AutoNation setting expectations about a driving experience and a level of personal service that have me writing a review before I lease. Hence the term "preview/review ". A no-brainer. You have to get the best service at the best price. And... You have to feel good about it after you sign. Lisa is personable, helpful, smart, and zero hard sell. Jessica wanted nothing but to shake my hand and talk briefly more about me than about the car. If you go there, track Lisa down. Do not pass go, do not collect $200. Either track Lisa down or track Jessica down. Ask for the best price and then ask them to lower it by 10%. Even if they raised it by 10%, I'd rather work with them. I will more than make up for it through the driving experience of having a Mazda combined with stopping by their dealership every day on my way to work and grabbing free unlimited gallons of coffee and hopefully donuts and maybe cookies. Thank you to Mazda with special kudos to Lisa and Jessica. read more

Still have heard NOTHING. I guess small claims is the way to go. It's really a bummer that I have to waste my time because this dealership refuses to do anything. I mean not even offer to meet me half way on repairs, unbelievable! read more

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Leo Egoavíl helped us buy a new Mazda CX-50. He was very professional and knowledgeable.

Just got a new 2026 Mazda 3 with the help of Ash and Ian, both great and super helpful, made car buying made easy. Thank you!

Great service EXCEPT my trade in was resold and new owner never registered it and three months later I have 4 parking tickets within the last two weeks in a city I have never been to. DMV won't take me off as the owner until new owner registers vehicle which they have not done--I suspect they never will. Autonation, regardless of the fact they were going to re-sell, should have put it in their name...I thought the car was going to be junked--obviously it was not. Other than that, they worked hard to take my old car off my hands and even drove down to my apartment and picked it up. read more

Austin (sales) and Yoni (finance) made this car buying experience seamless and efficient. After several weeks of searching and trying to work with other dealerships we are so grateful to have contacted this Mazda location. It was a bit of a drive for us but well worth it! My husband called in the AM to inquire about the vehicle and we were driving off the lot a few hours later. Austin was our salesman who helped us over the phone before driving all the way in. When we arrived Austin had the car ready, and numbers prepared just as he and my husband had discussed earlier that day. No gimmicks or extra sales pitches. We sealed the deal within 45 minutes and before driving away, he made sure to our gas tank filled which was nearly on empty and had the car detailed (other dealerships were only offering us a $6 express car wash next door!) so this was really appreciated. After going through a few unpleasant experiences at other dealerships, we left feeling confident that we made the right decision with this Mazda dealership. Working with finance was a breeze too. Though they offer you more and it may sound appealing it wasn't in our plans to purchase an extended warranty. Yoni was respectful of that and didn't push anything on us that we didn't want. Highly recommend them if you're looking into purchasing with Mazda. Thank you all so much for helping us through this process! read more

AutoNation Mazda Carlsbad - Our new 2024 Mazda CX-5 carbon turbo edition. - Car Buyers Near Me - Carlsbad, California

Terrible customer service. No one seemed to know what they were doing. I have never had to wait so long both before turning my car in and after. They charged me for services I already paid for through my 7 years bumper to bumper coverage. (My car is a 2024) So now it's a headache trying to get my money back. I will NEVER EVER come back here for any of my service needs. The experience/customer service was absolutely unsatisfactory. read more

Did not have a great experience at this Mazda. Mazda El Cajon has given me a much better experience. The Carlsbad location is closer but if I continue to receive poor service, I will stop coming here. read more

Took our 2014 CX5 into AutoNation Mazda and was very satisfied with the service and Service Advisor Colin Dresser. The service was well documented and was not pushed on us for items we did not want to have done. The repairs were done in a timely manner and professionally. I would recommend them for any of your Mazda repairs. read more

Just bought my 4th Mazda. 2nd from This location. Our salesman Noah was knowledgeable, patient and friendly. Answering all our questions and had a great helpful attitude. We got a very reasonable trade in value and a nice deal on our new car. Would buy from here again. read more

AutoNation Mazda Carlsbad - Car Buyers Near Me - Carlsbad, California

Start by noticing, my review is a complaint about the same thing previous reviewers have complained about... So buyer BEWARE. This dealer gives you a "50 POINT INSPECTION" document of the used car you're interested in, that line by line, check mark by check mark, is meant to prove to you that the used car you're buying has been checked thoroughly by their mechanics to ensure the car you're buying is good, and any defects have been addressed by the dealer before selling it. Their 50 POINT INSPECTION FAILED to be EVEN CLOSE to true when we purchased a used Subaru for our son. We bought the car and FORTUNATELY the next day we took it to a Subaru mechanic who was able to identify MANY costly issues with the car in less than 10 minutes. He said the car needed $4,000 of repairs immediately in order to be safe and reliable. And almost certainly additional repairs soon after. We returned the car to the dealer within their 5 day return policy, and were told, "Oh, sometimes our mechanics miss things." Sure, but only a scammer misses $4,000 of immediately needed repairs that a mechanic can identify in less than 10 minutes. Read the other 1 star reviews here, and you'll see someone else with the same complaint. Buyer BEWARE. I'll never buy a car from AutoNation again, nor this dealer. read more

Expect typical used card dealership bs. Don't trust their inspection report. And definitely have your mechanic check out any used cars before you buy them. read more

The one positive experience from AutoNation Mazda Carlsbad was the Financial Supervisor, Teddy, who understood the issues caused by the sales staff and was the only person who helped us finally meet a resolution in the end. Sales associate, Arian tried his best at being a good sales person. But he should have never resorted to compromising honesty to "close a deal". My wife and I went into the dealership on a Friday because they had the lowest listed price for a new CX-50 and we knew we were going to purchase one. We were easy customers and did not try to bargain or negotiate a lower price because we knew what we wanted. Arian failed to acknowledge the simplicity in this. Long story short, the CX-50 in the color we wanted was not available and Arian initially assured us that the one we wanted will be ready for us to drive away in as soon as we were done with the paperwork. We started the paperwork and then Arian proceeded to tell us that it actually won't be ready for us until Tuesday (4 days) now. We were okay with that until Tuesday came around and Arian informed us that our vehicle would not be available until Friday now (7 days). Using the VIN from the car we purchased, we discovered that the vehicle was in transit to AutoNation Carlsbad before we even came in to purchase it. This experience would have been just fine if Arian was upfront and honest from the start. Dishonesty outweighed their kind gesture of allowing us to drive a loaner vehicle. What's worse is that the general manager, Sonny, supported this deceiving dealership operation. It gets worse... We finally got our vehicle and when signing the final paperwork, I noticed the VIN did not match the car we were about to leave with. AutoNation Mazda of Carlsbad is a poor representation of the Mazda brand. I've supported the Mazda brand for over 20 years and will not be returning to this dealership for any business. Almost three months later and we still dealt with conflicts regarding this dealership's error with the VIN. It's takes upper level supervision at this dealership to mend the mistakes of their associates. If you're ready to deal with that, this is the dealership for you! read more

Great experience here, ask for Ian. He is a wonderful and wise man. Happy I bought my car here. Whole buying process was seamless.

They sold me a 2015 Honda civic SI a couple of months ago, after 3 weeks of having it I've been having my consistent problems with the car. Dude told me they have fixed all the problems with the car, straight up lied to my face. read more

I would not recommend buying here at all. I recently purchased a used Lexus IS 250 from them which I was told there was nothing wrong with and even given a full inspection sheet showing that everything was in good and working condition. I was lied to directly by both the salesmen and the faulty service records they presented. Without knowing this and under false information I purchased the car. I then took it to my mechanic for inspection to learn the following- the valve cover gasket was leaking, the rear break pads were almost gone, the two rear axles were leaking grease, had a transmission pan gasket leak and was missing a bolt to hold the pan up, as well as four faults when diagnosed with the ABS scanner. This would've cost me 2k+ to fix. The fact that shady business is being conducted behind a big car name like Mazda is very concerning and the salespeople there most definitely realize the bad business they are conducting. Stay away read more

This is the largest Mazda dealership in San Diego and the absolute best place to get a real test drive; good roads and you will really understand the handling and power of the cars. Ask for Mitchell Shane; he will treat you right! read more

Bought a new Mazda at a well-known dealership in Los Angeles. We also purchased a tire and service contract. My daughter had the car serviced at a number of dealers including Arizona (when at school) and never had a problem. Enter AutoNation Mazda of Carlsbad. They looked at our contract (and us) like we were from Mars. When I asked to speak with a Manager, he was "busy", all the time. They charged us over $950. I am now going through Mazda finance and their service contract team to get reimbursed. You'll never see us again AutoNation. read more

Warning: don't shop here! I'm disappointed that Autonation Carlsbad refused to offer any goodwill after my 2022 Mazda CX-5 needed a thermostat replacement at under 22,000 miles. This isn't normal for a new car, and they didn't seem interested in addressing my concerns about future reliability. I bought the car less than a week ago. read more

My lease was about to be over in 2,000 miles, I drove in to explore my options. I met with Fred and Lucas, they allowed me to explore different models and answer any questions I had, they are experts at the Mazda brand! I set my sights on a beautiful CX-50, From the initial walk-around to the test drive, to seeing my options for lease terms. Fred and Lucas were there to answer any questions, my finance guy was very knowledgeable in the extended warranty and answered all my service contract questions. I appreciate the level of professionalism at this dealership I wasn't seen as just a number, I look forward to my next Mazda lease. Thank you Autonation Mazda. read more

Short version: horrible customer service. Go to Claremont or Capistrano Mazda instead. Long version: While getting my CX-90 serviced at Autonation Mazda, the service center sold me 10 prepaid services that could be redeemed at any Mazda service center. However, when I later used one at another dealer, it was rejected. After several calls to Carlsbad Mazda, I connected with the service manager who argued that I never bought the prepaid service. Taking her through my receipts to the line item, she acknowledged I had purchased the plan, but it was sold to me incorrectly by a now former employee, and it wasn't her problem. Instead I should contact a third party provider. So then ensued telephone tag with various departments at the third party provider (who directed me to Autonation) and various Autonation folk (who directed me to the third party). This took the better part of a day. At the end, I did find someone who cared enough to help (Austin Wise - thank you). He explained the issue originated from the dealership transitioning to new ownership when I purchased the policy, and while the new ownership had changed the terms, the service colleague wasn't aware. The only solution was to terminate the contract. That was over a month ago, and still waiting for confirmation and reimbursement from Autonation... read more