I called them on 4/9/2024 as a new patient to come in because I was sick. They are 30 minutes from…read moreme. My appt. would be on 4/11/2024. The person who took my information said I would need to come in, in person, on 4/10 to fill out their new patient paperwork at the office, and then hand it in to them. Then return the following day for my appt. There was no possible way they could send me new patient paperwork since they have no secure email, or I could come in an hour and a half early for my appointment on the day of. I don't know what world these people live in, but it is not one where new patients are treated with any respect. The only way I would go to this place would be unconscious, feet first.

May 24, 2023 Dr. Sarah Wolf wanted to see me again after I…read morehad an MRI to discuss the results. After my MRI I called the office six times within a week to make an appointment. All six times I was put on hold and listened to "elevator music" and then it switched to voice mail, which I had opted out of at the beginning of all my calls. I did, however, leave a voice mail each time and that I wanted to make an appointment with Dr. Wolf and asked if they would they please return my call ASAP. NO ONE called me to set up an appointment. After a full week I went to the office to make an appointment with Dr. Wolf. When I told them NO ONE had returned any of my six calls, all they said was that they were busy and were in transition. The one women, who I assumed was a "supervisor," stood over the receptionist's back with her arms folded over her own chest, as if to intimidate me, and asked if I heard what the receptionist had said. She was of no help and was very rude! I was finally able to make an appointment for the middle of August. - three months later! So much for Dr. Wolf wanting to see me right after my MRI! I told them the results of my MRI were not good and that I could be dead by then. They didn't seem to be concerned at all. I have been going to LTPC since 2001 and have never been treated in this manner before. If I didn't like Dr. Wolf so much, I would find a new clinic. The "supervisor" should be fired for being so unprofessional. She could have answered at least three voicemails while standing guard over the receptionist!

McLaren Northern Michigan is systematically destroying health care in northern Michigan. We are…read moreblessed with many great Doctors, however, the extremely low rates of pay and low hiring standards have equated to rude, untrained, and unprofessional staff members. I recently had a miscommunication issue that resulted in me not getting to see my Doctor. The receptionist was very rude and could have cared less about my need to see my physician. When I finally talked to the office mgr. I discovered she was given an untrue account of what happened. Then upon speaking to the other receptionist in the office she had a totally different account of what had happened. I alerted the office mgr. and also have moved my complaints up the ladder. My punishment for voicing my concerns about rude dishonest staff members is that I can no longer see my Doctor. In my opinion, if you really like your doctor in the McLaren organisation, keep your mouth shut and remember, YOU CANT FIX STUPID!!! I also suggest getting everything in writing from office staff if you want proof of what they say. Its a shame that the physician in a practice has no control over the staff that serves them. Instead they have incompetent egotistical idiots that just remove patients from the practice, rather than admit their faults. Charlevoix and Munson are not that far away. I want to remind people that the docs are great, this is my experience and in my opinion our community deserves better.

They seem to be very kind and able. However, when I needed a foot specialist to deal with my severe…read morebunion, the doctor did not approve bunion surgery, yet referred me to a local surgeon. He did the surgery and I'm pleased because I can wear shoes and walk now. Also, during Covid times, I was vaccinated, but was told that I was lying and would not be allowed into the clinic. I was vaccinated and it is in the county records. Also, they do pelvic exams, but didn't seem to know how the tools work. I was pinched and shoved in the vaginal area. There was no other person in the room when these exams took place. It was painful to walk afterwards.

My family and I receive our primary care from the providers at this practice. We have received…read morecompetent and responsive care without exception for the last eight years. I have observed that the practice has made recent administrative improvements to address some of the issues raised in other reviews. I appreciate that they serve as a teaching site for healthcare students. I would recommend Dr. Paquette, FNP Littlefield, and FNP Lowe without reservation.

I have been seeing Dr. Mark Richmond of Internal Medicine of Northern Michigan for several years…read more There has never been a time when I had reason to doubt his judgement, caring or knowledge. He has never gave me the impression of being busy, rushing or not interested. He sent me to orthopedic surgeons when he thought necessary. When hospitalized he always stopped by to check on my progress. I have absolutely no reason to seek another doctor for a second opinion. He's the best!

The doctors are awesome, but when your appointment is the first one of the day and you are early…read moreand they still make you waite for 20 minutes after the appointment time and you took time off work just totally sucks

From the owner: Specializing in: - Medical Clinics…read more- Physicians & Surgeons, Pediatrics - Physicians & Surgeons - Medical Service Organizations - Clinics