They will cancel your appointment if you are more than 15 minutes late for your appointment. I…read morecompleted all online preregistration paperwork, and still was required to answer questions in an open area when I arrived. After waiting for 45 minutes I confirmed my appointment time with the front desk - and was told they should be coming out soon to get me.

As someone who worked in management for decades, I can appreciate the absolute efficiency and…read moreprofessionalism of this office. All of my appointments have been on time, almost to the minute. All of the staff have been courteous and professional. I recently had eyelid surgery, saw 3 different doctors and they were all great. I cannot recommend this business enough. I switched doctors because it took 7-8 months to get an appointment with my prior eye doctor. Even as a new client, I got into GTOC within 2 weeks. My entire family has now switched.

I was a patient here since 2018. When Dr. Campbell retired and turned his practice over to his…read moreassociate, I was never notified. I've been attempting to contact them regarding a cataract surgery since May. No response. Then I received a bill in the mail in August for an appointment in May that had previously been covered by insurance, and I can't even get anybody to return my calls to explain why I'm being charged in excess of my insurance coverage let alone to schedule my surgery. AVOID THIS PRACTICE. I will have my wife drive me to Traverse City to get care since there are apparently no other Ophthalmologists that have admitting privileges at the hospital here.

Received a pacemaker in June 2025. Sailed through surgery with no problem. After care was…read moreextraordinary - all needs were seen to quickly. Super staff and great doctors!

Everyone was so kind and caring--there was a moderate wait (15 mins) but there were other people…read morebefore me. I received a few staples and a diagnosis within an hour or so. The doctor explained things clearly and took her time with me. She was very respectful and knowledgeable.

Dr. O'Brien and staff are top notch. He takes the necessary time to get your vision as correct as…read moreit possibly can. Prices are totally reasonable. Our family has been going there for over fifteen years and will plan to continue.