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Petoskey, MI

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Great Lakes ENT Specialists

3.9 (7 reviews)
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2 months ago

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8 years ago

Hi the office visit was great right to the point checked what I came in for prescribed a med

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Ask the Community - Great Lakes ENT Specialists

Northwoods Ear, Nose & Throat PC - Dr. Slater.

Northwoods Ear, Nose & Throat PC

2.0(1 review)
0.8 mi

I'm giving this place two stars instead of one because I do believe the audiologist staff is…read moreknowledgeable. However, there was a lack of sincerity and transparency with this vendor along with some sketchy sales tactics that I did not appreciate, which ultimately led me to buy elsewhere. If you want to know a couple of details, read on.... For starters, the audiologist would only give approximate costs even though I referenced an exact make and model. I asked about cash discount possibilities and was told there were no discounts and that the price was what it was (about 6K). But during my second visit (and third correspondence), I was offered a $1000 coupon discount because they were running a special during that month. That was puzzling to me, as it was the 21st of that month, and she could have easily informed me about the "special" during my first meeting over a week earlier; only after they determined I was not an easy-sell did they offer the coupon. But her insincerity was what really burned me. On her initiative, the audiologist offered to send me home with a trial for a "long weekend." She told me that if I did not like that make and model I could try a second. Up to that point she was VERY informative and helpful.... After attempting the second trial, I returned the next morning per my appointment and informed her the model would not connect with my iPhone as it was supposed to. I was ready to buy them if I could actually test them with my phone, as they worked well otherwise. However, she replied, "Sorry, I need these back now. Usually a patient knows if he is going to buy right away, but after ALL of your trials, it is clear that you are not really ready to buy." Even though I had repeatedly told her I was impressed with certain aspects of the products, she told me that she had been in audiology for over twenty years and could just tell I was "not ready to buy." That tactic is of course called reverse-selling, also known as the take away technique, which is a risky technique used to persuade clients when they are perceived to be non-committal. By "taking away" the possibility for a client to buy, you hopefully persuade him to ask you to please sell the product to him, which speeds him up into buying. She also had the audacity to tell me that my situation was unusual and that they didn't normally offer out-of-office trials! However, she OFFERED me those trials after I had told her it would be great to try the hearing aids out in real life. Up to that point I was ready to buy, but I recognized the sales tactic for the psychological manipulation that it was, and it burned me that a company that typically works with older patients who are often uninsured for hearing care would use such a tactic. The audiologist then backpedaled, offered an apology for possibly misreading me, and proceeded with the sale since I had told her that I did want to buy. She then "reminded" me that I could swap out a model for a different one after a purchase, a fact that she had NEVER told me previously. I rarely write bad reviews for vendors (I think two negatives my whole life). I have researched this industry, and it is apparent that the markups associated with hearing aids are huge and that sales are commission-driven with the hope of quick sales. Regardless, I later purchased elsewhere from somebody that offered the same products with ongoing support for less who also provided the transparency of the process that was sorely lacking from this vendor.

From the owner: Dr. Slater Specializes in the medical and surgical treatment of the ears, nose and throat. He also…read moretreats skin cancers, thyroids, sinuses, etc. New to our practice: In office thryoid ultrasounds and biopsies, Laser hair removal and Laser tattoo removal

Great Lakes ENT Specialists - earnosethroat - Updated October 2026

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