Love those pups and what a smile it puts on people's faces and to see the children and family smile to hold them is priceless

Honest Experience Unfortunately, our experience with Petland was extremely frustrating, especially considering how much we trusted them when we purchased Blossom. We purchased Blossom with a health guarantee, and shortly after bringing her home, we discovered that she was deaf. Our veterinarian also expressed concerns that she was hearing impaired. Instead of working with us to resolve the issue, Petland fought us on it for nearly a month and repeatedly told us that we needed to pay approximately $2,000 for additional testing to determine how much hearing she had, if any, even though our veterinarian was already telling us she was hearing impaired. After a long back-and-forth, Petland eventually offered us a puppy credit for the full amount we originally paid for Blossom. While we initially thought this was a fair resolution, there is another major issue: the credit doesn't actually allow us to get another puppy, even if we choose the same breed. Now that we have the credit, we are being told that there aren't puppies available at the price point we originally paid for Blossom. The puppies currently available are roughly twice what we paid. So although we technically have a credit for the full purchase price, we would still have to come up with thousands of dollars more just to use that credit toward another puppy even one of the same breed. We never wanted this situation to happen. We love Blossom and simply expected the health guarantee we purchased with her to provide meaningful protection if a serious health issue was discovered. What has been most disappointing is feeling like we have had to fight every step of the way. First, we had to fight for Petland to acknowledge the hearing issue, and now we're left with a credit that doesn't realistically allow us to get another puppy. The way a company handles a problem after the sale is just as important as how they treat you when they're making the sale. Unfortunately, based on our experience with Blossom, we cannot recommend Petland. read more

Thought we were purchasing an AKC certified puppy, however turns out she is inbred and ineligible for AKC certification. They're selling inbred puppy mill dogs. They also messed up our registration information and now we have to jump through hoops through customer service to fix their errors. Check the paperwork before you sign anything. The pet insurance was also falsely advertised and they signed us up for some things we didn't agree to. Upon further investigation, the breeder the dog came from was reported by the 2022 HSUS Horrible Hundreds list for terrible breeders and breeding practices. They had over 125 dogs in horrible conditions without healthcare. Petland does not care about where they source their dogs from, and is profiting off of and encouraging terrible breeders and breeding practices!!!!! There needs to be a serious investigation into this. read more

DO NOT BUY A DOG FROM PETLAND!! I just purchase a VERY expensive Italian Greyhound on 8/9/2026. He came home with us and was sneezing and coughing and we took him to the vet 8/10/ 2026 and he has a respiratory infection and I have to give him antibiotic UMBRELLIN for the neat 7 days twice a day and that cost me a pretty penny. WAIT THATS NOT ALL!!!! Today 8/11/26 I get a call from the vet about the fecal panel that was run and he has a confirmed case of Giardia which is a parasite that lives in his intestines causing diarrhea and a ton of other health issues for them. THIS PARASITE CAN BE TRANSMITTED TO HUMANS TOO! I went back to the store not even 48 hours after I purchased him and they said oh well sorry, all sales are final and we don't offer refunds (even if they sell you a sick dog) or trades for a healthy one. At this point even if they offered a trade I wouldn't feel comfortable taking one of their dogs because of the condition this one was in. RUN AND DO NOT BUY A PUP FROM PETLAND. If you call the store, a third party somewhere else answers and when you get transferred to the store, all of the phone calls go straight to voicemail and you can never speak to a Store Manager about this horrible practices. I am heartbroken that this poor little guy has to suffer and I can't even enjoy him and relax because now I'm Just worried about him. My experience with this business raised serious concerns about its breeding practices and treatment of animals. In my opinion, PETLAND appeared focused on selling puppies rather than protecting their health and welfare And they will screw the consumer with NO REMORSE read more

My dog Bella died this morning. I can't even put into words how devastated I am. I got her from Petland 7 years ago and she decided to drop dead today because they failed to tell us she had testicular cancer. Apparently if petland had told us early on it would've been avoidable but they didn't. And she's dead. They also charged me 25000 dollars for her and now she's just a sack of bones laying in the backyard. read more

Avi was a really great worker, very kind and helpful. Talkative and was kind enough to bring us out a few dogs and show us the pricing of them read more

This shitty ass bitch ass place ain't shit I feel bad for the puppies in there they really don't give a fuck they will sell you a sick puppy they don't give a fuck I repeat! long as you give them money please save y'all money and don't waste y'all time !!!! I got a puppy from there and the second day I got him he started having seizures. Me and my partner tried our best to keep him alive wasted a lot of money on vets and hospital emergencies. Till he couldn't no-more my poor fur baby died on us yesterday and they knew he was sick because every vet and emergency room we would go to said it's from where we got him from and we went back we speak too the manager at Petland and he said the vets always blame us about the ' dogs ' being sick well no shit that's where we purchased him from he's an idiot and also when we asked for him he was in the back ' fixing ' something and he put a lot of hand sanitizer for some reason and didn't even wanna hand shake my partner isn't that odd poor lil puppies who knows how many sick puppies they have in that place . Please use this as a sign and not go to this place needs to be shut down !!! animal cruelty sick mfs ! read more

Nice and clean but oh my the prices for these puppies! They say they're not from puppy mills and maybe they're not but I just don't trust pet stores. There are so many puppies and dogs in rescues and shelters that are amazing that could use the money more than this business. Again, it was very a clean place, and they kept the puppies clean, and most seemed healthy and energetic. The people were very friendly and were very diligent about cleaning up any puppy messes. They had a decent selection of dog food and toys and treats but nothing for any other type of pet. I assumed with the name "Petland" they would have other items but I didn't see any. I looked at a little Cavalier King Charles Spaniel named Hagrid, that I immediately changed to Weasley since he was a beautiful Blenheim color. They wanted $6,000 for him, and even offered to finance. I left without him, and wouldn't have paid that much for a pet store puppy anyway. I hope he's being well taken care of, but I will continue my search at rescues and shelters. This place just made me sad, and while a shelter makes me sad as well, at least I can afford to help them. read more

See all

Petland is the best!! We had a really good employee and she helped us with everything we needed we adopted the most amazing Dutchhound dog and I loved how they pre-named and his name is slinky. I like the name slinky because my sister's son love Toy Story , but he is the best thing that happened to our family and when we adopted him they bathed him cleaned his ears and cut his nails before they gave us him ! And the employee she helped us pick everything we needed like the type of food and brushes and nail clippers ! read more

To start off Mateo was amazing! He was knowledgeable about the breeds, how well the puppies personalities and temperaments would match best and made sure all the check marks on our list of must have's, were met. Diesel is our newest addition to our loving familyThank you all for the wonderful experience read more

Petland Webster - This is our newest addition to our family - Pet Stores Near Me - Webster, Texas

See all

I lucked out and got a beautiful healthy puppy last year, but let me tell you, this will be the first and LAST time I buy a puppy from these thieves. I went into the store and I fell in love with their Australian Shepherd/Poodle mix. He was extremely expensive, and I didn't want to take him for that reason, but I went back the next day to see if I can get something affordable. They hit my credit without permission and which was the first red flag and was trying to rush me through the process. I will say before I make my next statement; I should've did my due diligence and read over my contracts and everything I signed but everything was rushed and annoying, I just wanted to leave. Long story short, I came home with my puppy and when I was in the store, they assured me my payments will be $75 a month. What they didn't tell me, was it was promotional for only a year, and I will accrue interest up to 30% after that. Meaning for a $7,000 dog, If I continue to make the $70 payments; i'll pay it off in 18 years. I'll be paying almost $26,000 after freaking interest. Hell, my dog won't even be around in 18 years what the hell? Long story short don't do it. Get a rescue, go to your local shelter. These people still utilize puppy mills and once I found out that information? I was absolutely sick to my stomach. Only thing that's positive out of this situation is my beautiful, healthy, loving puppy. I'm super grateful for him but the circumstances in which he got here shouldn't have been. Period. read more

Petland Webster - Pet Stores Near Me - Webster, Texas

See all

The puppies smelled really bad and many of them were playing in filth and had feces hanging from their backside. They don't list prices online or over the phone. I drove 1.5 hours to this location and the price for the puppy was ridiculous! They even offer financing for the puppies! I could have bought a new compact car for the price of those puppies. The pics online are old because the puppy I went to see was significantly bigger than the one posted online. Just beware! These poor doggies probably come from a puppy mill. read more

WORST PLACE TO EVER GET A PET!!! PETLAND MY ASS THIS POOR PUPPY WAS GETTING EATEN UPPPP BY ALL THESE OTHER DOGS AND THEY WOULD NOT STOP. We asked over and over even people that were walking in realized the puppy was getting tortured. When we asked them to take the dog out of the cage they walked away with her for about 10 seconds and then put her back in the same cage.3x we asked and even played with her to get her out of the cage. Then they didn't tell us that we had a one dog play limit before we got with the puppy so we were kind of upset because we really wanted to buy another puppy that was in there and was most likely for sure about that one. Putting that puppy in there multiple times after more than 10 people says something about the puppy getting attacked bothered me so never again will I visit this place. read more

Petland Webster - Poor puppy getting attacked multiple times - Pet Stores Near Me - Webster, Texas

Do not buy a pet from here. Not sure what they do to them but my friend bought a golden doodle from here and it was very sick and skittish I belive he wasn't bred correctly or something. Adopt do not shop and don't support this. Poor dog is in constant fear he may have been abused at this business or taken away from the mo way too early. read more

I was petting this golden retriever puppy after I asked one of the workers and used the hand sanitizer as she instructed then I started playing with the puppy and petting him around 5 minutes after a different worker from afar yells to me from across the room "oh please don't pet the retriever!" I then told her that I had already asked a different worker and she proceeded to say "well did you use hand sanitizer?" I replied yes and she said "well you don't have to be rude about it" please point out what I said that was rude because neither me nor my husband can figure it out. After that she left and went to hide in the back didn't say anything else. Overall she left me feeling uncomfortable and we left after that. Thanks for turning what was supposed to be a pleasant trip to Petland searching for our next family member into such a horrible experience. I didn't catch her name but it's was a short blonde woman. read more

Petland Webster - Golden retriever puppy - Pet Stores Near Me - Webster, Texas

Great support from the employees Julia walked me through the whole application process. Provided me with all the info needed. Easily got approved for payment plans and took my English bulldog home! Loved the service !! read more

If I could give 0 stars I would the staff here is ridiculous we bought our Shih tzu 1 week ago with Avi when we did the financing option we were told more than 3 times that both my boyfriend and I would have NO INTEREST on either of our ends and that our payments combined a month would be 288 my boyfriend when signing his contract showed nearly 2,000 in interest on his end and Avi assured us yet again that the financing company is just trying to "scare him" since so many people get dogs with them and don't pay it off but as long as he pays the dog off in 24 months he will be fine my boyfriend days later gets a notification from the financing company that he has a payment due of 277 this set an alarm off for us cause as stated in the beginning we are expecting to pay 288 between the both of us we reached out to Avi and she text at 7pm at night which is fine because she was off but then we didn't hear back from her until 11pm the next day with a rude remark of "I text you back when I had time I'm busy I have a life" which is shocking because she was very sweet in the beginning clearly this is her tactic to get a sale we asked to speak to her manager which is Jason who called at the end of his shift and only allowed a 10 minute window to reach him because he was leaving for the day we ended up speaking to him and his remark was that "we shouldn't trust what a person writes on a sticky note we should read the contract ourselves & also that Avi has been there a while so she wouldn't have made this mistake" so basically we're screwed into paying an extra 2000 on a dog Do not do business here please check all avenues before resorting here they're only in it for a sale read more

They get their puppies from pet mills and charged thousands of dollars! Please get your pet from either a shelter or a reputable breeder. They also refuse to tell you how expensive the pets are until you go in person for an appointment. Their financing is ridiculously high interest rates as well. read more

I'm giving 4 stars based solely on the store and employees, NOT the adoption process. I went in thinking it was just a new pet store and having a puppy already, I wanted to check it out. Most pet stores are not places you want to adopt from. Please consider shelters first. That said, this place is insanely clean. The employees are very friendly and helpful. The puppies look healthy and adorable of course; I didn't see signs of distress but again, you can never be sure. The prices and variety of different items are awesome! They have all the usual stuff, along with great outfits, treats, and even candles that are made for ridding pet odor. I have one burning now and I love it! They've also got very good prices on pet CBD oil. I'll be back there when I run out next time. Perhaps they should only sell inanimate items... adoption "stores" need to not be a thing anymore. read more

I got my fur baby two years ago, from Petland i'm Webster, and she has been healthy and happy. The breeder did an amazing job socializing her as a pup. The staff was very delightful . I can't wait in tell i get another toy poodle from here. read more

Petland Webster - Adalee at two years old. - Pet Stores Near Me - Webster, Texas

Everything went great at first. When we got home my puppy had an incident. We took her to the vet and the doctor took an x-ray on her leg. She had an old healed incorrectly broken leg! No one told me when I purchased her. We had to have a metal plate inserted into her leg with 5 screws ($4,000). They think she had it broken at Petland and it never was properly treated or healed! We reported it to Petland and Petland ended up covering the surgery to have the plate put in. Something feels shady about this place, their prices, and we will never know the truth. Don't purchase from here! read more

Scheduled an appointment to see a mini Australian Shepherd named Harley. The dog they brought out for me to see was $7000 and a Pomsky. Which was very cute and still would've loved him the same. When I confronted about it they tried convincing me that it was Harley. Look at the pictures and tell me if this is the same dog. I'm sorry the top 2% of breeders would not allow their dogs to be sold by these clowns. I feel terrible for the little guy stuck in plastic poop filled cage. read more

Petland Webster - Mystery - Pet Stores Near Me - Webster, Texas

See all

My husband and I had the best experience. We walked in, killing time before another appointment. Not expecting to walk out with a beautiful baby. I was walking through the window display (by the way... I was impressed by how much cleaning they were doing in the cages). This big guy named Garrett was busting his ass trying to help people. I patiently waited to get my hands on the most adorable pup. But he kept reassuring me that he hasn't forgotten about me. He grabbed my little girl and let us bond. We made the immediate decision to get her. The package that comes with a puppy is pretty incredible. Training, vet care, starter crate, etc. HIGHLY recommend. But don't be like me and make an appointment. I will be buying another baby in a year or so. read more

Petland Webster - Pet Stores Near Me - Webster, Texas

See all

​ please know what you're doing because they will rip you off if you still go there look up the dog you want see how much it goes for because they're going to charge you two to three times more and these dogs come from puppy mills very poor quality go on your phone ask for Petland lawsuit Dallas made them quit selling dogs in other words they close pet land down a lot of the dogs are sick but they keep them in the back they make you think they take care of them please do yourself a favor and go somewhere else Petland in Webster is done been sued too read more

This is hands down the WORST place to purchase a dog! Like my disgust for Petland right now is at an ALL TIME HIGH! So I got my beautiful Cockapoo about 2 years ago. Of course I fell in love with him and wanted him. So yes, I did use their crediting that they offer. DO NOT GO DOWN THIS ROUTE! I repeat DO NOT USE THEIR CREDITING NO MATTER WHAT THEY SAY! It is a predatory loan! So they told me to put any amount down payment of him so I pulled $200 out of pocket. They told me my first payment will be $86. Cool. The first payment came and not only was it $86 but $200 every 2 weeks $156 every month and a $400 payment every month. My dog ended up being $6000! They spread my payments out to several loan companies. I only did this for a month and ended up paying them out. My interest rate on 1 of them was 140%! Is that even real?! It was. All in all don't use the crediting. Other than than that my puppy was healthy, loves going to Astros game (only for the chicken tenders and fly balls lol) and I couldn't be more happy. With him. 2nd puppy..... I recently received a puppy from here that my boyfriend got for our Anniversary. I was debating on getting another pup for months but not from Petland. We ended up going there and BOOM! We go home with our American Eskimo, he bought her straight out no credit no nothing this time, however, since having her, she has not been pooping normal like it diarrhea. We didn't think nothing of it just gave her her food and the royal canine soft food that came with our welcome home box. A few days later before her first visit she was having blood in her stool. We finally got to take her to the vet and ran a parvo and fecal test (which Pet Solutions will not reimburse you for even though those are important to any first exam) She came back negative for Parvo but positive for another type of virus Coccidia. We thought it could also be her food causing her to diarrhea as well. So we changed it same brand just a different flavor mixed with the purina wet food the veterinary kind. It work for a few days then it went back to diarrhea. We took her back to the vet where they told us that it has progressed to HOOKWORMS! They went down all the list of possibilities and it wasn't that. So now we are dealing with a super sick puppy. I am disappointed that Petland gave us this dog like this the vet bills are adding up on us and we are losing sleep giving her 4 different types of meds 24/7. We can't even properly enjoy our puppy because she is just going through it since the day we brought her home. I am just really disappointed and heartbroken that Petland does this to paying customers and they are this negligent. There is a possibility that our puppy will die on us and to think we don't get reimbursed or even some type of compensation. Shame on Petland! Shame! Shame! SHAME! read more

Petland Webster - My first dog from Petland at the Astros Game - Pet Stores Near Me - Webster, Texas

See all

No reputable pet breeder would allow their puppies to be sold through a pet store. The puppies sold purely for profit by these stores are from puppy mills. Many have parvo and die. If you want a puppy go to a reputable breeder or a shelter. https://blog.humanesociety.org/2018/12/hsus-undercover-investigation-exposes-petlands-treatment-of-sick-puppies.html read more

Petland Webster - Pet Stores Near Me - Webster, Texas

DO NOT BUY ANY PET FROM HERE i bought a golden retriever puppy from here and was told it would only be $6,000. What they don't tell you is that you won't just be paying $6,000, in grand total i had to pay $12,000 for this dog, after 3 months of having her she was diagnosed with stage 3 cancer and did not make it, whatever you do, don't buy anything from these pet stores! read more

DO NOT GET A DOG FROM HERE. They are selling sick puppies!!!!!! My friends new puppy she just got died and they told her the puppy was perfectly healthy and within days it was dead. DONT SHOP HERE!!!! read more

Great location. Clean and great puppies. Great service and the attendant Tori was a big help and very kind and knowledgeable. Can be pricey but worth price for package deals. read more

This shitty as businesses. I ordered a dog on august. They promised me within 3-4 weeks I'll have a dog. Then 3 months went by they don't even have a dog for me. They never give me any update I had to call in . After the 5 months I'm tired of waiting and I want my money back. They won't refund me. They gave me credit store. Now it has been 6 months I still don't get the dog. They hang up on me when I called in . So fuxk this place do not buy anything from this place. read more

I went to go look at the puppies one day here and I found some Shibas in there and was super excited to play with one and potentially get one that day but when I asked the guy if we could interact with one of the puppies, the guy told me "you can't play with one, this isn't a playground, this is a business". Walked out so fast, and the way they treat there animals so sad, leave them in there own urine and feces. read more

We got our beautiful pomsky from here and he's been healthy so far. But this place is honestly feeling pretty scammy right now. If I could give them 0 stars I would. This was my first dog ever and there was no effort to help find the right fit, no guidance on how to care, it was just sell sell sell. I'm beyond disappointed in this place and it was extremely overpriced. I don't want to say I regret shopping Cause I love my little guy but it really is better to just adopt. They are a money making scam. Also if you do end up buying here avoid any of their "help" with finances. It does not help at all in the long run. Again they will just push push push. Also there training that they offer is not beneficial. Don't let them fool you into thinking they'll help. Again I love my little guy but I don't recommend them. They are not trustworthy. Be cautious and read reviews before even entering. He went from being 3K to 8K after everything being processed. BIG SCAM ARTIST read more

138%loans to 18 year old with low paying job. Didn't tell until got paperwork long afterwards when bills came in. Told one total with one loan, then found out it was 2 loans with over $6000 to pay off. That's a more than third of yearly income. Avoid at any cost! read more

I'm telling you right now. Do your research and go elsewhere. They are extremely overpriced. Asking ridiculous prices for dogs that you can get from a true breeder for a fraction of the cost. They try to tell you the animals are kennel trained, they aren't. They try to also tell you that they are "giving" you $200 to spend in store when, in reality, they are charging you. read more

I went to get a pomeranian puppy, pass financial, but then they wanted $6500.00 and that was way overboard. I left and am looking elsewhere. read more

Don't believe the sales pitch... read the fine print. Horrible experience altogether. Petland sold us a puppy that got deathly ill before we took possession of it. They refused to refund our money as "all sales are final." Additionally the puppy warranty has so many terms and conditions that it is difficult, if not impossible, to file a claim where they will honor it. read more

We got a husky from here and I can't say much about the price because they are purebred, but our counselor, Gracie was a great help! She was very nice and not pushy about purchasing anything and she made sure to inform us about every detail and answer all of our questions read more

While the dogs are cute and the store smelled nice, the conditions of these puppies are terrible! I would never drop $6k on a dog that's in matted feces! All the cages were extremely nasty and had urine and feces everywhere and one dog had diarrhea and would walk in it and smell it! For these prices, the dogs should be in better conditions. They looked sad and just dirty! read more

$7k for a puppy that isn't even purebred.... give me a break. The staff was friendly and the place was clean, but talk about price gouging. Another instant turn off was the "free puppy for life" as long as you come in every quarter to buy their supplements. Literally "when this dog dies, you'll get another one for free". read more

Rick and Miley are the best!! We love Petland so much! The best quality puppies, very happy and very healthy!