just had THE MOST PLEASANT experience at this Petco, manager was SO NICE to my elderly mom and even…read moregave her a discount on a fish product for her beta because she couldn't decide what to get and then helped her at the counter and gave her coupons- he was SO KIND to her and made her feel much more comfortable about the decision and it was awesome to witness that :)

Fish are all dead and jewell the gm is on a power trip. Rude and wrong saying it's policy to bring…read morein water BEFORE selling you fish. I know the policy. She straight up is being lazy. They neglect these animals then refuse to sell them. She let me buy it for full price, no issue. Will not be buying from Petco. 2 stars bc I don't wanna get removed. This actually happened Oh I was overcharged too. Pictures below

Levi and I went back in to see what other flavors of Finleys treats they had available (they've…read morebecome his FAVORITE!) and I just wanted to quickly update this review to also say thank you to the bright red haired girl who works there (once again, forgot to get her name because I'm really bad at getting names) for helping Levi socialize more! Our little giant has been doing great with being around people, other animals and in public places so far and Hollywood Feed seems to be his favorite place to go now. Thank you to the employees!!!

If my pet could write reviews, I'd have been replaced as their favorite human after one trip to…read moreHollywood Feed. The selection? Endless. I went in for "just one thing" and somehow left mentally redecorating my pet's entire lifestyle. Toys, treats, food--you name it, they've got it, and somehow at prices that don't make you cry in the parking lot. The service is ALWAYS spot on. Like, are they secretly training for the Pet Store Olympics? Because every visit (and even delivery!) is smooth, helpful, and way too easy. We've done both pickup and delivery, and both experiences were 10/10--fast, friendly, and zero stress. Honestly, at this point, I'm just the chauffeur. My pet is the real VIP at Hollywood Feed.

Starla is an ABSOLUTELY AMAZING in grooming my Shitzu and my German Shepherd. She is masterful in…read moreher work. So professional and genuinely lives my dogs. I'm so grateful to have been recommended her because in four years I have NEVER been disappointed. Give her a try! You won't be thrilled that did.

I recently got a Mini Aussie puppy from this establishment. He was originally from a breeder and…read morewas sold to the store. I called and set up a meeting with the puppy before making my decision. DO NOT be fooled by the niceness of the staff!! Over the phone they mentioned that the puppy was going to be between $1,500 and $2,000, with monthly payments. after I had gotten there and been playing and loving on the puppy for over two hours they told me he was going to cost $3,600 with monthly payments of $100, which is an EXTEME difference to what they told me over the phone. They had me fill out an online form, without telling what I was filling out. the whole time i though i was filling out a form to be approved to take the dog home. Proof of income, Proof of housing, ect. in reality, I was filling out an application FOR A LOAN. No one made it aware to me that i was applying for a loan and by the time i submitted the form it was too late. I didn't figure out it was a loan until i complemented the working helping me how it was good they make everyone fill out those forms. Then he informed me that yes everyone has to fill those out to be approved for the loan. i said "loan?". I have the puppy at home now and was doing research on his lineage when i found out the the breeder he came from was not only being bashed on the internet for mistreatment, changed their name to avoid bad press, but were also selling these puppies for $500. Puppy dreams added another $3,000 to his cost. I am extremely pissed off how badly they ripped me off. I genuinely feel bad for the puppies that are still in that place, and for the people going their to find their best friend for life but instead they get deceived and taken advantage of. I am a 20 Y/O college girl who was looking for a dog to help with my mental health and anxiety; they knew that and still decided to rip me off. I am so ashamed of not only them but of myself for trusting the very "nice" guy helping me through the process.

The groomers at this location are extremely friendly and have great customer service. I was in…read moresearch of a new groomer and these groomers listened! They took in every request for my dogs grooming she came out looking how I wanted. I would trust them to groom my pup, again!

They have only one cat groomer. I respect their staff who start work @ 7am. But this particular…read moregroomer showed a lack of respect for the client in that she was 20 minutes late for an appointment booked a week in advance. Furthermore, she reluctant to groom a long-haired cat that had some mats on her belly, around her legs and rear. So was she inexperienced? or just lazy? Not sure...

This is one of the only stores in town that sells top quality pet foods like Innova, and they are…read morealways very nice and helpful. They are closed on Sundays (which is usually the day I realize I'm out of dog food!). It is a small store, but they carry some reasonably-priced, premium products for all types of pets.

I was a repeat customer. I knew exactly what I wanted. There were two different prices on the same…read moreitem. A difference of A DOLLAR! I brought this to the attention of the clerk and he also called the owner by phone. I wanted the lower ticketed price. He refused stating it was not the price in the computer. The owner refused because it was stated "they changed the prices by hand and it was a mistake." I stated "this was not my fault." I wanted the item for the price ON THE TICKET. The clerk argued with me and stated other retail stores would agree with their position. I stated to the contrary, I too was a former store owner and if this situation was in my store I would have to give the customer the lower ticketed price. The clerk stated (in front of another customer I might add) "I rest my case." You USE to own a store. Before exiting the store I stated "it was a shame that they were willing to lose a repeat customer over a dollar!" To add insult to injury, the clerk degraded a customer in front of another customer. Believe me, I will tell everybody I know the poor customer service I received and I would never recommend them! All over a dollar, I hope that sale was worth it!

I highly recommend this company. Britanny did our five dogs, and their grooming was top-notch. They…read moreall looked beautiful. She was personable. Her work ethic was great, and she was a pleasure to have as a dog groomer. Thank you, Brittany and Dawg Team Apparel USA!

My labradoodle was badly in need of a bath and brush and they were able to accommodate my tight…read moreschedule. My poochie came out looking neat, fresh and happy!

Thanks PetSmart for the free pet holiday photoshoot- I'm glad that I was able to book an…read moreappointment behind the scenes Bella had all the energy and finally I got those reindeer headgear on. I even her a nice huge juicy doggie treat-The staff were all sweet and helpful. I'm happy that I had an appointment to get Bella photo shoot time. @petsmart #labrador #labradorretriever #dogsofinstagram #dog #dogs #puppy #labsofinstagram #labradorsofinstagram #lab #dogstagram #labs #dogoftheday #blacklab #labradors #instadog #doglover #of #labradorpuppy #puppylove #doglife #doglovers #puppiesofinstagram #labradoroftheday #labradorable #love #blacklabrador #goldenretriever #labradorlove #hundeliebe #retriever By the way, there's still time to book an appointment for your pet - Go to PetSmart website and select the availability appointment slots to reserve for your pet--see my pictures for the dates listed that are left. Again the store was crowded but the staff really made every pet and pet parent felt at home Happy Holidays!!

Dog Injured At Pet Smart Boarding…read more We took our sweet puppies Princess and Sparkle to be boarded at Pet Smart over the weekend. At or about Sunday, October 17, 2021, Pet Smart began bombarding my wife with calls from morning to afternoon. We learned that something happened to Sparkle's leg, but mysteriously no one knew what happened. At first we were told that there was an injury to Princess, but we were then told that it was Sparkle. We were told that Sparkle would be taken to a Vet. When Princess and Sparkle were picked up this afternoon, she came home with a dog cone around her neck and a STAPLE in her CUT leg. I don't care if we were not charged for boarding and the Vet fee was free as a result, this is downright negligence. I would really like to know what the hell happened to my dog's CUT leg, because I have a hard time believing that no one knows. The question becomes, what would the very likely trail of blood tell you on the floor near wherever the mysterious injury occurred. There had to be blood near where the injury occurred. My issue is, just be honest and tell the truth. Don't make stuff up, especially when my dog comes home with a STAPLE in her CUT leg. It's dishonest and I will not be taking my dogs back here again. I recommend that no one brings their dogs to board here. I would give this place 0 starts for the experience if I could. My dog is traumatized!

we were 10 mins late for an appointment. they did not give us a hair cut. I am disappointed how…read morethey treated us for being late and not providing great customer service. I will not choose this company again.

Amazing place! Just bathed my dog there today and it's honestly the best. I like that they have a…read moretub and floor option, the hot water is working especially on today when the temps are below freezing, and the dryer was very nice and actually did warm up a bit which really helped with the drying process. Best thing was the tubs are a nice height. The normal steel tubs at other places always hurt my back but this was nice and my dog didn't get nervous at all cause she wasn't enclosed in a steel metal tub. We will definitely be back again.