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    1.0 (3 reviews)
    Open 7:30 am - 10:00 pm

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    Clifton Ave Animal Hospital

    Clifton Ave Animal Hospital

    (49 reviews)

    A few weeks ago, I contacted the front desk for a referral so my pet could see a specialist…read more Instead of connecting me with the vet as I requested multiple times, the front desk staff member insisted on advising me herself, questioning why I needed a specialist based on my pet's symptoms. This was extremely frustrating -- she is an administrator, not a veterinarian, and when pet parents are nervous or concerned about their pet's health, the last thing we need is to feel dismissed or second-guessed by someone who is not medically qualified to advise us. This morning I needed to get anxiety medication for my pet. I asked my mother to pick it up on my behalf. She was told, with an attitude, that the medication needed to be signed off by a vet -- which I understand -- but when I asked when I could pick it up, the response again came with unnecessary attitude, saying that there are many patients and I'm not the only one. I am fully aware of that, but that does not justify being spoken to in this manner, especially when dealing with a sick pet. To make matters worse, my mother, who was simply trying to ask if the medication would be ready today, was treated unpleasantly as well. It feels like we are begging for a service that we are paying for -- this is not acceptable and not what anyone should experience when they are already stressed about their pet's wellbeing. I raised my initial concern with the owner after the first incident, and I was told there would be training. But this problem continues, and it seems nothing has changed. If this is how clients are treated when they need help, I truly wonder why the practice is even open. I am very disappointed and hope you take this feedback seriously, as no pet owner should be made to feel this way when trying to care for their animal.

    I was looking for a new doctor in the area since my dog is getting older so I decided to try…read moreClifton Ave a few months ago. The doctor was knowledgeable and nice, and the service is cordial, but it was just a terrible experience. First, I had to wait 45 minutes after my scheduled appointment to be seen. Then I had a follow-up question about allergy medication and called the doctor. They said she would call me back during the day. I waited 5 hours before calling back, and the secretary sounded annoyed and said the doctor was busy. 24 hours later I called again and said she was busy. I called a few hours after that because I had a simple question that I needed an answer to, and they said she was STILL busy. They also said "The Doctor wants to let you know she has 18 other patients and 4 other people to call back and then she will call you" That doesn't seem ethical AT ALL to me. and if my dog was actually having an emergency, thats insane!! I have never been to a vet where they were unable to give me a response within a few hours. I waited 48-72 hours until the doctor called me back. The service they provide is good, but I would never go back simply for the fact that they are overworked (apparently), and don't have the time. Waiting THAT long and having to follow up THAT often is just unacceptable for me as a dog owner.

    Petfinder - petbreeders - Updated May 2026

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