West Herr is one of the better places to do business with. If you go to them with a problem, they…read morewill fix it. Might take a couple of times, but they do it right. Thank you! Will be a loyal customer.

Before West Herr bought this dealership they were able to diagnose and fix any problem I brought…read morethem. Now that West Hurr owns them I get "we can't do anything unless there's a code". I brought them a detailed description of the problem and this is what I get? The problem will actually cause dangerous driving conditions. May be if someone is seriously injured or killed they may take the time to fix it.

Service is good, staff is friendly, but they do charge a credit card usage fee. This shouldve been…read morebuilt into the initial quote if the addition 3% fee is that substantial. Allstate insurance stated that it won't be covered either. This being the case, I highly recommend paying with cash or going elsewhere if you plan on using your credit card to pay the finalized invoice.

I had some work done from a hit and run. I came for a free estimate, and left feeling really good…read moreabout the quote. They (Jackie) took my info and called later that day. A date was scheduled to return for the work. The day of the repair went flawless and the work was done really well. Totally satisfied with everything.

Zimmie's is the best. I always look forward to going there because they are honest and give it to…read moreyou straight. The work is done quickly and it is done right. Can't say enough about this shop.

Went in with a problem they claimed to have fixed. Came out with the same problem. $ not returned…read more Rather than apologizing and doing a redo, every sentence was interrupted. Called several times to have problem solved -- calls not returned.

I greatly appreciated the time Kevin took to get the estimate for my headlight replacement. I felt…read moretruly informed and appreciated him for going above and beyond in also helping me save money. I was pleasantly shocked that I was able to schedule an appointment a couple days later. Not only was my headlight fixed, but the shop also buffed out the white paint from my blue car. I'll highly recommend the shop to family and friends. Also, a special thank you to Amanda for being the kindest and warmest receptionist!! I felt highly valued and the quality of service was amazing.

Easy to deal with. Very professional and courteous. Honest and transparent. Staff is excellent.read more

We never got past a quote. Their cost was 50% higher than other shops…read more Do your homework.

My car needed a fuel pump and crankshaft sensor. Paid full price of 1440.00$…read more Mechanic told carfix he couldn't do job because of car location. Called 3x to talk to a rep. Finally,told to file for refund. Still waiting to get my refund with no reply to my request.

Michael Matthews was wonderful. I purchased a used 2022 Honda Pilot. He was very helpful, answered…read moreany and all questions I had. Showed me all the features of the car and was very thorough. Super nice guy to deal with. Made the process of buying a car smooth and enjoyable!

So..... 2nd time something went missing from my car during a service call. Also, have issue with…read morethings not put back as they were. Took my car in for oil change, regular maintenance, etc. Tech had to replace the SD card and something that was behind the glove compartment. In the pocket where the SD card is I have/had a couple pens, a little notebook, couple papers, small lotion and lip gloss. In the arm rest I had my phone charger. Attached and kinda glued to the inside of the glove compartment was my trash bag. Tech removed the charger and it ended up on the passenger floor. The trash bag was torn/removed from the glove compartment and left like that. He removed everything from the SD card spot and put everything back except the lip gloss, which is nowhere to be found. So this is the 2nd time an item went missing from my car during a service call. A big gripe: why don't they put things back the way they were after pulling things apart? It's not hard to put the charger back where it was, put the trash bag back on the glove compartment door like it was, and put everything back in the SD card spot. Why do they pull things apart and just leave them like that? Again, it's not the missing lip gloss (which was new and I paid $6 for) which is the main reason for this post - it's the principle. Once more, an item is missing from my car. Thought I would be a customer for life, and indicated that to them, as they treated me great when I bought the vehicle in 2024. Apparently the techs, though, are different. Last year an item got stolen - yes, stolen. It wasn't "misplaced" or "it just disappeared" as they indicated. "Misplaced" means it's somewhere" to be found. And nothing just "disappears" without it being taken. And this year another item isn't able to be found. I'm sure the tech had no use for lip gloss and I'm not saying he took it, but where did it go? Searched the car - every crack and crevice - and it's not there. $6 is a ridiculous price to pay for lip gloss anyway, but such is the economy today, so having to spend another $6 to replace it is just aggravating. Plus, whatever was done to fix that SD card issue wasn't fixed. So now I have to take it back again to hopefully get it fixed. Don't they test this stuff to make sure it's actually fixed???

Service is very high quality everything is done on time and with good precision 10/10 recommend!read more

I've worked with Redstar for over 10 years, always completing service work in a timely matter…read more Recently I have had some collision work done and the work was done in just a few days and looks great, highly recommend these Guys !!!

Nash, the manager, thoroughly explained the window tint process and provided me with the perfect…read moreapplication for my needs. Quick and professional. Already planning to bring a second vehicle. I'd highly recommend them.