They are amazing friendly hard workers who are so knowledgeable. They make the experience so easy.read more

From the owner: Go Rentals specializing in vehicle rental for private aviation passengers and crew. New cars, low…read moremileage, sanitized for your protection and guaranteed delivery. Service area Boise, McCall and Sun Valley

Hands down the best customer service in the valley. If you rent from Avis I wholeheartedly…read morerecommend this location. Worst decision you can make: renting from the Avis located at the Boise Airport. A little background on my history with Avis in hopes of this review helping your decision to use this Avis facility: I have been an Avis Preferred (Plus) customer for over 18 years. I rent for both personal use and work travel (I work for Microsoft and Avis is a preferred vendor). In 2017, I spent over $15,000 dollars for personal rentals through Avis. In 2018, I spent over $12,000 dollars for personal rentals through Avis. 95% of these rentals took place outside of Idaho and the customer service was world class........until I rented from the BOI airport Avis. Worst customer service I have ever experienced. In fact words cant express how scandalous they are. After a couple rentals I was ready to forfeit any staus/points for free days/free upgrades/etc and switch to a different rental company. Luckily for Avis, I got introduced to the downtown location and they single handedly saved my committment with Avis. I look forward to going in to pick up my cars because of how pleasant and helpful this family is. If Avis is your choice, this is the place to go.

Terribly unprofessional place to rent a car. The staff closed early resulting in us being unable to…read moredrop off our car at this location and being charged an exorbitant amount to drop the car off 15 minutes away. Would highly recommend renting elsewhere.

I booked my car rental at Fox car rentals through Priceline ahead of time but because My flight was…read moredelayed they changed the rate on me to almost doubled. They explained they only hold the reservation for two hours and because I was slightly longer than that. Had to pay the higher rate. I won't use them again.

Tony was the fine gentleman who helped me. He was amazing and very compassionate. I'm very grateful…read morethat I rented from here.

I picked up a car this morning while mine is in the shop. This location coordinates with insurance…read morewhich makes things easy. They're also able to pick you up from the body shop, which saves you an Uber ride and additional cost. My agent was friendly and helpful. I wanted a compact or econo car so I wouldn't have to pay for a lot of gas. However, they had literally no cars so I ended up with a BMW SUV. While some people might be excited by that, the gas mileage for this vehicle is terrible. Also, if I need to rent beyond what my insurance covers I'll have to pay a much higher rate than the vehicle I wanted, which is annoying. I booked a car in advance weeks ago so I would have assumed they would have had the option I asked for available, but they didn't. That said, the employees here are nice, the space is clean, and the car I got is spotless and looks lovely. They didn't give me many extra charges other than gas and didn't give me a hard sell on the random additional things they offer (like more insurance or satellite radio) which I appreciated. Overall, I would use them again.

Stopped in the location to book an upcoming cross country trip, and the one agent in the location…read morewas too busy talking to her boss about scheduling new employees rather than tell her boss on the phone that she had to take care of a customer she continued to talk about scheduling someone new and talking about "Patrick not being happy about people moving their schedules around" or something. Not good Customer Sevice at all. I left after 10 min of this craziness.

My husband is traveling to Boise and we booked the Hertz car rental through Southwest Airlines to…read moreearn points. Booking was easy, however the price quoted is just the car, basically. So I was surprised by the total after adding the maximum liability insurances, fees, and deposits over $300 ($200 regular deposit plus $140 gas deposit if car isn't returned with a full tank). It made the bill considerably higher and I called my husband after I saw the charge and the front desk clerk graciously explained all the charges. I didn't realize it would be as much, so I guess next time we're in Boise, we know to have $1,000 available for the car rental pending charge, even if the actual car is only $200-$300 for the 4 days. By the way, the car is beautiful and is a nicely sized Genesis sedan. My husband really enjoys driving it and is having a nice time on his trip. He called in prior to arriving and asked for a vehicle with a spare, which this did have and he aired it up just to be safe. The entire staff was available to talk and very helpful. I think if we asked ahead about the fees, we would have been better prepared. I have heard Boise is expensive, so maybe this is one of those examples.

Overall a pretty terrible rental experience at this location. My flight arrived 25 minutes early so…read moreI went to the counter 25 minutes before my scheduled pick up time and they casually checked me out and handed me the paperwork, only for me to unfold the paperwork and see that they charged me the equivalent of a half day rental without verbally mentioning the price hike. I went back to address the price discrepancy and the workers were beyond disrespectful and took no accountability for adjusting price without communicating the change to me at checkout. I then sat there for several more minutes until my exact checkout time hit on the clock so I could get my car at the price I signed in the contract. In addition to the horrible customer service, they don't have a selection of cars to choose from at pick up for President Circle members, and they're are all very basic and seemingly old vehicles. My assigned car was a Toyota sedan without Sirius XM. The one good thing was that the cars were onsite at the airport, so the pick up and drop off was quite easy without having to shuttle anywhere. Though I will maintain my Hertz loyalty because my experience is much better elsewhere, I wouldn't rent from this location.l again.

So I had to rent a car from here because my car was being worked on at Larry H. Miller's Collision…read moreCenter, which by the way is a great place to take your car. Stand up work and professional people there. Now I forget the guys name who helped me but he takes me to my rental which is a Dodge Charger and I ask him two questions... Does this car have snow tires? He says Yes. Does this car have seat warmers and he says Yes. When I start driving the car, it turns out this car doesn't have seat warmers. I actually got stuck leaving my apt complex from the driveway because the back wheels were just spinning on the ice and not getting traction. Someone coming from behind me got out started to help me, I told them that this car was a rental and they asked me. Why did they give you this car? I said I don't know. I also told them that the car rental spot said the tires were snow tires. The person helping me said, I think they lied to you. Anyways the next day I call in to see if I can trade the car in for a different car because no matter what, this car was skidding all over the place on slow and simple turns. The person I talked to then was someone different to who rented the car out to me, they told me to just drive slow and to take turns easy. That they didn't have a car at the moment to trade me for. So I gave it another day to see how it would go. That night after work, it took me 30 mins just to get my car out of my parking spot on the street. My coworker told me, Ideally you don't want that car because it's a heavy car and if you don't have the right tires, you'll just slide all over the place. Which was happening to me. So the next morning I call in and let them know I'm displeased the my rental that I've had for 2 days already and I would like a new one. The employee was actually helpful and they told me I could go to the Enterprise at Boise Airport and they will have a car for me. The manager at the airport was very professional, she let me check out the new car before she gave me the keys. She even told me she checks tires everyday and told me the tires to the Dodge Charger were actually very bad and she was surprised they rented me the car out and told me that they were snow tires. I wasn't shocked. The new rental was a Toyota Camry and you could tell the tires kicked a**. I was very pleased with the traded in rental but very bummed out by the lack of effort and care from the Enterprise off 222 S Auto Dr. Boise, ID 83709. Why not let the customers choose the car they want? Why not help them out when they aren't satisfied with a rental?

You may be tempted by the lower costs to take a cheap taxi over here instead of renting from the…read moreairport but don't do it. I arrive and they literally said they rented my car to someone else because I was a "no call/no show" and they are "booking by appointment only." Not sure how I was a "no show" if I was there... also I had tried calling them for several days ahead of my arrival to confirm they had car seats for my daughter and they never picked up. I told them that as well and all they said was "well actually we don't have a phone number...". All of the people there had phones, guess those don't work or something. No one ever called me to tell me about this "appointment" nonsense either. Terrible customer service, they couldn't have cared less. Don't make your travel any more stressful than it is by going here.

Alamo through Costco is always my play…read more Always easy check out Car was fine Friendly service

I would still recommend a extremely thorough walk thru and take pics. Look for weird cracks/marks…read morein Grills etc. I discussed how an untrained eye would not see damage in such a grill esp @ night. At pick up They dropped the charges. and o got refunded.