Paul, Nick, Tim, and the entire team are amazing. I have purchased two SUVs from them and also referred friends, and every experience has been excellent. They are honest, transparent, and truly work within your budget. Their customer focus is outstanding, and it clearly shows in how they treat their clients. read more

This dealership has repeatedly shown poor customer care, but one experience stands out. In August or September 2023, I brought in my late sister's car after the brakes failed. I was told it was due to a manufacturer's defect--but because the car hadn't been serviced "on schedule," I was required to pay out of pocket. My sister had passed away from cancer just a month earlier. Understandably, car maintenance wasn't her top priority. I explained this, but there was no empathy, no flexibility--just policy. Most recently, I used the shuttle service for a simple tire change. When I called for a return ride, no one showed up. I was put on hold repeatedly and eventually had to arrange my own transportation before closing. When I arrived, I was met with a hollow apology and was told they were short-staffed. I was handed a bill and told to return to have the tires torqued. I've given this dealership multiple chances (there are more examples of poor service I could name). It consistently feels disorganized, dismissive, and transactional. I submitted a complaint to Kia directly but haven't received a case number or any follow-up. I'm not holding my breath. I wouldn't recommend this location to anyone who values reliability, communication, or basic human decency. read more

If it was possible to select zero stars that would be appropriate. I've dealt with this dealership twice since purchasing a Kia Sorento. 1. Asked to have the starter replaced and while there look at sunroof and trailer hitch because the lights don't work. We were told the starter was fine (which it wasn't, we had it replaced less than 2 weeks later after being stranded with a car that wouldn't start), they greased the sunroof, and said that the trailer hitch shorted out and it was something internal that needed to be fixed (no offer or understanding on how to actually fix this issue). 2. Received a recall notice for the trailer hitch so took it in. I overheard a man going on about how this "f'n recall was f'n annoying" and people were only trying to get new "f/n hitches". They said my name as well so I definitely knew they were talking about me and my vehicle. I was then told that my hitch wasn't the one recalled, which I don't even care, I just wanted to make sure that my car doesn't catch on fire because of a defect. I was made to feel like I was trying to scam them, which I wasn't, I was just following the Kia Safety Recall. The lack of customer service and knowledge for their own vehicles at this dealership is brutal and I would not recommend anyone going to this dealership. Do better Kia!! Do better!! read more

If a motor-vehicle dealer advertises a price for a vehicle (new or used), the Motor Vehicle Dealers Act (MVDA) requires that the price include ALL fees and charges the dealer intends to collect. I paid a dealership charge that I should have walked away from. I suppose they got away with this shifty practice because my used car was never openly advertised. When it comes to service, the work seemed pretty fair. It was the suggested extras at the service counter that made my blood boil. After the warranty was up, I decided to take my car elsewhere for service where I don't have to know more about the car than the tech. read more

In Peterborough I have purchased vehicles and used the service department at the Toyota, Honda, Mazda, Ford and Story GMC dealerships. The biggest difference are the waiting rooms and amenities. The Kia dealership it's better than some and not as nice as the best. I haven't had my vehicle serviced yet so I can't speak to the service department. I purchased a used Kia and found the process very easy and smooth. I didn't feel pressured at all and believe that I walked out with a very fair deal. Tim Kenzora, whose job it was to do the paperwork and the financial end of the transaction, was very helpful and patient with my many questions. The staff in general were friendly and helpful. read more

WARNING! THIS IS NO LONGER THE PTBO KIA WE USED TO LOVE! Scariest near-buying experience I've ever had, and it all boils down to their sales manager. He seemed like the kind of great white shark throwback that my father would tell tales of. It is sad to see a once vibrant staff now treated like serfs. It is all about the hard sell and hard close. Gone, maybe forever, is the feeling of family Brian Norman built. Now it's new owners, lots of used cars and an outdated way of treating customers like idiotic enemies. What have the new owners done? Oh ya- destroyed the place. Good luck. read more

Buy your car here. So much product for not a lot of money. And hands down the most ethical and community-minded team in this area, hands down. Simply the best. read more