I'm just returning from a weekend at the campground. My reservation and payment actually runs…read morethrough tomorrow, but we opted to leave early due to the issues we experienced this weekend. This was our fourth year camping with you folks and I can assure you it's our last!
This year I found you to be completely understaffed,( although the staff that was there were mostly friendly, helpful and knowledgeable.) Due to that fact, the bathrooms were not cleaned, or stocked nearly often enough. I actually found them dirty, disgusting and simply mostly unusable!
While sitting at our campsites (169,&170) Saturday evening, there happened to be a large group across from us that were having some big problem and staff were on hand to deal with it. However, one of the staff members came to our site telling us to turn our music down...it was only 8:30 pm and we were talking to each other over the music so I knew it was absolutely not too loud! Meanwhile, that same group of people across from us was up singing karaoke, drunk and very loud the night before until 3:00 am.
It was very disturbing that "quiet times" are not enforced in any way, shape or form. Both Friday and Saturday night, there were sever different groups of teenagers riding carts all throughout the campground, literally all night long, shouting, laughing, playing loud music, and not a thing was done! The fact that there is no type of policing done from the time the staff leave until they return to open again in the morning. I did see a "security" person at the front gate, but apparently they simply sit there at night doing nothing but sit in a cart at the entrance.
Lastly, I was very disappointed that it being the wet and wild weekend, your store prices were extremely jacked up for simple plastic water pump tubes, (an outrageous cost of $28. each!) taking total advantage of your patrons!
We always expect to spend money for the extra little offerings you have there, the gem mining, food and refreshments at the pool tiki hut, etc, but those water toys were over the top!!
I will be sending a copy of this email to Adventure Bound headquarters, as well as leaving this as a review with Google, Yelp, and Good Sam.
I would greatly appreciate some correspondence, possibly even some compensation I feel is warranted.