This doctor evades questions about the surgery he will perform. Electronic communications serving to supplement the rushed appointments that follow long waits are ignored and he does not return phone calls. Doesn't see his patients as having a right to know or respect their interest in learning what outcome to expect. He refuses to say if he will try to get to the root of a medical problem or simply do a quick and superficial partial fix. Utter disregard for a patient's time and concerns. After repeated arduous but unsuccessful attempts to discuss a surgical complication from a prior surgery that I need corrected and which correction is properly involved, unsuccessful for nothing but silence on the subjects, I received instead, after another's attempt at helpful intervention, word from this doctor, Peter Henderson, that he is not receptive to post-operative interaction, either. Wow! Another words, no way to find out in advance what he's going to do or what he did while you are unconscious, and if there's a problem, don't tell him about it. It is hospital protocol that patients receive discharge instructions after surgery. A patient is entitled to a follow-up appointment. I told him that a patient could have an infection from surgery and need to see him. He can't care about a patient's health and well-being. Not the right doctor for any work but the quickest and most straightforward, performed while you are conscious, nothing complex or time-consuming if done thoroughly.
There is a postscript. I first contacted him 4 months ago in Sept, 2020. He said to make an appointment and that he performs the specific surgery I contacted him about, breast revision surgery. His secretary told me that if I want an appointment that is not double booked so that I would have a full consultation, to ensure that surgery fulfill its purpose, I had to wait 2 months. I did. It was mobbed anyway. Turns out all appointments are double booked and then some. He scheduled surgery for mid-January, before we discussed the first procedure, a time-critical, medically necessary surgery. I tried 2 weeks before surgery to schedule a consultation to discuss it, after he willfully ignored my emailed questions, which he could have answered in 10 minutes, obviating the need to travel to his office for a pre-surgical appointment. Time was running out, and appointments are held only one day/wk. It was his secretary who told me to email him with questions. I invited another to join me in this last chance consultation, who would help me to make sure I could ask questions. I messaged the doctor as a courtesy to mention it. The doctor was actually the first to involve this other and he joined the team. For the attempt to achieve a comfort level prior to surgery and not be in the dark, the next day, I received a letter from this doctor, cold as ice, saying he was terminating our relationship as he does not do cosmetic surgery. This is unconscionable and not even facially plausible. The first procedure to which he would not speak is not cosmetic. He made multiple claims as to his ability to perform the surgery, the last right before the contradictory one, he even boasted of his confidence. However, It started becoming curious when he refused to show any before/after pictures even though plastic surgery is visual. When I first asked him he said he would. His response was reflexive. I asked again and his secretaries requested them too. Doctors proud of their work want to show it off. His past experience also became questionable. He refused to speak to it. All the contradictions between his info and his secretary's raised questions. Skipping the essential portion of consultations frustrates preparedness for surgery. At the same time that I tried to arrange this last opportunity pre-surgery appointment, I mentioned in my message a condition that is relevant to materials needed to be ordered in advance of surgery. I would have been fine with a postponement to get in a proper consultation, but he couldn't face that his abbreviated (10-minute appointment) was a problem. Writing 2 weeks before surgery that he doesn't perform cosmetic surgery was a weak attempt to save face. This is after I agreed to accept his practice of not offering actual appointments, just a time to show up and start waiting. I agreed to accept that his secretary says one thing and he another. I agreed to a lot more that no surgery patient should have to.
It's serious that a patient can't rely on him or trust what he says. His emotional reactions are displaced. There's a chorus of complaints. I already arranged for where I'd recover. He provided no treatment and knows I'm in pain and there should be no delay in surgery. He knows I need a surgeon who accepts insurance. Placing any trust in this provider is a mistake. His letter came Dec 30, 2020, making for a less than awesome New Year holiday. When put to any test he shows that he's dishonorable and lacks compunction to cause harm. read more