This review is for the Service Department. Brought my Outlander here for an oil change and also decided to get the front brakes done. Cody was the customer associate and he was very professional, knowledgeable and efficient. It took a few hours, which was to be expected, and they even washed my car. They have two waiting areas but the WiFi was kind of slow. Was very pleased with the service and also they gave me a military discount. read more

I called Pete Moore Monday 05/11/2026 and I spoke with Richard in service and I told him that my service engine soon light was on and when I am at a red light, the car bucks. He had me bring the car in yesterday 05/14/2026 and told me it would be $150 for them to diagnose it. I was there at 0800. He called me at 1300 and advised me what was wrong with my car. He said that the serpentine belt was frayed, the EGR valve was clogged and the wrong spark plugs in there. So upon arrival, he told me again what was wrong and said that I needed the serpentine belt fixed now because if I didn't, it would lock me out of my car. I told him I would just take it to my mechanic and let him fix it. He then told me I had to pay $300 for the diagnostic fee. I said you told me $150, he said it's $150 for each thing we diagnose. I told him you never told me that and I wasn't paying the other $150 and I didn't. I left and went to my mechanics shop and told him what I was told, he told me the belt had nothing to do with locking me out of my car and if the wrong plugs were in there it wouldn't even start or would misfire and its not doing any of that. So I called Richard while I was still there and repeated to him what he told me and he said he misspoke. I feel he was trying to take advantage of me because I was a woman. I will NEVER go back there again. read more

I was at Pete Moore Imports today looking to test drive the new Taos S and SE, and Mark Torelli was super helpful! I gave them my ID and insurance, and I could go on the test drive BY MY SELF, amazing! He was very knowledgeable about the Taos features, and demonstrated multiple. Highly recommend, and I will likely be back read more

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Was traveling and my fuel pump went out on my RV. Got it towed to Pete Moore and Rhett and his crew in the service department took care of me. Good service. read more

This location has THE BEST service department of any business I've ever dealt with. Samantha and Houston are super professional and helpful and kind. My next car will be a VW again because of their service department. ( I also love VWs) read more

AWFUL... RUN! VW beetle has been in and out of service constantly only to have dash lights all come on again and some how it's my fault, plus they keep vehicle for weeks, don't return calls and have excuse after excuse or no answer on repair. VW PETE MOORE IMPORTS GIVE VW A BAD NAME! Rich and Monty service advisors lie, give you the run around or point fingers because they never do no wrong and know it all, plus MIKE the manager SAME... oh and blames delay on COVID TODAY. 3 year nightmare of owning a VW. read more

Run buyer Run! We have spent months trying to deal with this company. They accessed our PII and falsified paperwork without our knowledge or consent. They also intentionally did so. Yup that's ID theft and fraud. We were dealing with this all though the holidays in 2024, its now spring of 2025 and we are still dealing with this. We paid insurance on a car we didn't even keep nor were we driving. We have burned through leave and spent nights and weekends dealing with this. We are now down a car thanks to this dealership. We had to file a BBB complaint, a complaint with the state, and the FTC. Next step is an attorney. The company advised in Jan that VW would remove all the hard hits to our credit so we could go get a car elsewhere. They advised it could take 30-60 days to show. Its well past that and now they won't even respond when I try to contact them. Save the headache, look at Volvo, Benz, BMW or whatever you like, just run from Audi and VW especially at this dumpster fire of a dealership. read more

All I can say is I wished there is another Volkswagen dealer/service station close by. There is no point in making an appointment, the car sits there and we have to deal with driving kids to work and back, among other things. Nothing seems to be clear in what needs to be done, and does it really get done? I usually give good reviews, but I have had it with this company. Pete Moore would be very sad to know this, unfortunately, he left way too soon. If this happens again I will turn to his daughter who took over the business. Third day of a car sitting there but had an appointment, made long in advance, and only today being looked at and serviced. It's not the first time. Very sad to run a business like that, but they know they are the only ones here, so Volkswagen owners have no choice. read more

Our car has been there 3 times in the last year for the same reason and is still not fixed. We will be getting rid of the car and we will never own a vw again $3000 in and ripped off. I can't do no stars or I would. read more

Do not go here. I made an appointment and they did not honor it. Was told that at my 10:24 appointment, I would be waiting a few hours till they got me in. What is the point of an appointment? I have had nothing but problems from Pete Moore Chevy and imports. read more

Made an appointment online to get my brakes fixed, got a call in the morning to tell me to just drop my car off and they will call me Monday when I can pick it up. I understand that it's New Year's Eve (Thursday) but why would I not be able to get my car until Monday? Wasn't even asked if that was okay was just told to drop my keys in the drop box. I'll pass and go somewhere else to get my brakes fixed. The way they explained it over the phone when getting a quote didn't make sense either. Telling me that they can't just replace the rotors that they have to replace the entire brake system. read more

Took advantage of my 73 year old mother. She took the car in because it was running rough. They charged her over $600 and returned it to her with the same problem. Brought it back next morning and charged her another $300 to finally fix the problem. STAY AWAY FROM PETE MOORE IMPORTS read more

This was by far the worst maintenance department I have ever dealt with. I went in for a simple oil change yesterday, 12/09/2022. I was there for nearly 4 hours before being told there had been a problem with my car and that they had over filled the oil in my car to the point to where it had over flowed into my spark plugs. And then they attempted to start my car with it like this. After draining everything out and taking the spark plugs out they wouldn't allow me to get a loaner vehicle so that I could get a claims adjuster to come look at my car. The cherry on top is that I was told this has happened more than 30 times. read more

If there was anyway possible I would give these guys 10 stars. Used car sales person DAVID, is a miracle worker! Not only have I purchased several cars in the last few years, but DAVID assisted me and getting my credit reestablished. The service department will bend backwards,To make things right, very trustworthy and honest. Do yourself a favor go see DAVID LAUGHING tell him Donna Vance sent you. Stop by and say hello to Crystal and Rhett. You will not be disappointed... read more

Used to be okay. But let me tell you how I arrived at 1 star. Bad experience. Sleazy and greedy customer service. And extremely rude comments. 1. One of my most recent visits ... Went in for 50,000 service and asked for a quote. The girl attending said it was "a standard charge for 50,000". I explained what the standard service used to be and she said "oh well I think this is more". I had to wait awkwardly while she researched it. She came back with just a number and no detail. I asked her if she could provide detail on what would happen in that quote. She said "it's just the standard 50,000 service we provide". Again I explained what usually happens and asked what's different. She said there was no tire rotation included this time (even though it was higher) and offered no more information. After I pressed she said I could get the information once I checked out. What the heck is wrong with this picture? So after check out I wasn't given any more detail and I had to ask the payment window a couple of times for a copy of the service that took place. Horrible. 2. On a previous routine visit I was minding my own business in the waiting area which was crowded. Several people in waiting were of older age. A service member (not the one serving me) with brown blonde hair walked in after most of that party left and loudly exclaimed "oh great! It's going to smell like old people all day now!" for his peers to hear. Disgusted. So after a couple of bad experiences I have to say this is bad and unfortunately Pensacola is a bad place to live because of awful people so good luck finding an alternative. Let me know if you have a suggestion so I can stay away from this place. read more

DO NOT BUY USED FROM THIS PLACE! BUYERS BEWARE! I traded in my vehicle for a sports car. I wish this dealership was more honest. They sold me a vehicle that landed me immediately in the repair shop with a busted thermostat and leaking struts. I wish I knew more about cars and I was definitely taken advantage of. This is not an honest dealership, so I'm letting everyone know before you go. This is who they are. They rig cars to work to get them off the lot. Fortunately, I have the means to repair, but I am posting because this would have been devastating if I were a college student or at another point in my life. read more

Craig was amazing and helpful. If you are looking to trade in your car or just purchase a new or used car...contact Craig. Seriously, he is the best I have worked with. I never remember the sales persons name when buying a car. We will certainly go back in the future! read more

Meh. This place is sub-par. Walked in here and was not greeted and when I went to the counter, Bruce gave me a sideways look told me to have a seat and someone will be with me. Sat around uncomfortably for 10 minutes and Jeff Korel came up and immediately got straight to business if I was willing to buy or not. A simple "hello, how are you doing" and even a short conversation before business goes a long way. read more

Hi , I Bought a 2015 outlander brand new from the dealership last year ...the a/c just stopped working ...I bring it in to get serviced ...and three days later I'm still waiting on parts to be ordered with no ETA available for when they will come in ...I am an active duty service member in the United States Navy and my husband is also , he is currently stationed in San Diego while my orders brought me to Pensacola Florida ...I am alone with our 2 children and I need to drive them to and from daycare and drive myself to and from work ...I asked about a loaner car so I can have a way to work and to and from daycare with my children ..and I was basically told that it was my problem to figure out .... I can't believe this is how you treat your customers , I'm basically left stranded until further notice waiting on these parts to come in with no ETA in sight . read more

Brought my car in for a check engine light. Turned out the problem was covered by an extended warranty (vw warranty for a faulty intake manifold...nothing I purchased) and even though I was a couple hundred miles over they were willing to stretch the warranty for me. I had a similar issue at a Toyota dealer..75 miles over warranty and they wanted to charge me full price...Even laughed about it. Anyway, these guys got my car in the same day to start work right away! caught me by complete surprise. I needed my car so I was at a dilemma...o, what's that? free shuttle service and discounted rental cars? hell yes! they warned me about another service my car might need but they wouldn't knew until they cracked open the intake. I thought to myself this must be where they're going to hit me with some insane decarbinization fee for 500 bucks or something...but no. Turned out I didn't need it so they aren't doing it. they did find another recall as well as another fault code for me for no diagnostic fee. they are fixing the recall for free and fixing my a/c fan for the cost of the part only (no labor since they already have everything apart!) I can't speak too much about their sales side as I didn't buy my car there. I did take a friend there last week to shop around. salesman (gary) was very patient and not at all pushy. my friend had fairly unrealistic expectations and gary bent over backwards to help him out knowing up front that pete moore was our first stop and we wouldn't be buying anything that day. my only gripe is that they don't prices or mileage on any of their used cars. gary was able to recall the info from memory on almost every car on the lot but I like being able to walk around and see if there's anything I'm interested in that's at least in my ballpark service department is rockin it though. first dealership I've ever been impressed with. they saved me well over a grand today from the research i'd done. read more

Beware of the service dept. Will damage your car when making repairs and the deny it.

Walked the lot for 45 min looking at trucks, 3 different sales were smoking and could have cared less if I was there. I drove over to car city and bought my truck. Just thought you might want to know.....I tried to buy it from you guys! read more

I went in to get an alignment on my 2005 Chrysler 300 with 58,000 miles on it at Pete Moore Volkswagen. It was taken right back, but about an hour later the service advisor came and told me the car will still pull just like it did before because it needed RF Inner and LF Outer tie rod ends and two new front tires.Then told me that I could go to the cashier to pay for the alignment. First of all, why did I have to pay for an alignment when the car is not aligned? OK, maybe tried to do an alignment (even though they shouldn't have because they were suppose to "Check steering, suspension and shocks. Check tie-rods and ball joints. Check tire pressure and inspect tires for cuts, damage, and uneven wear." Every other place I have been in the last 40 years would not do an alignment on a car that needed something done for the alignment to be effective. read more

I have had a Very Positive Experience at Pete Moore Service Dept "Johnny Ramsey" I walked in about 11:30 on a Monday with a speed sensor issue with my VW they were extremely busy in their service Dept but still was able to fix my car with less cost and time than expected. They were all Very Nice to me* I hope to some day be able to buy a New VW Tiguan from Pete Moore Dealership. read more

Poor customer service. Purchased a vehicle $13,000 car, interest rate 23.24% payoff $23,000!!! This car doesn't even have cruise control. Felt very pressured like they were doing me a grand favor, when asked if I could use my prior lender I was told NO. I hate this car! Sorry no returns! Should have gotten up and walked, my fault. read more

The absolute worst in time management. Spent 3 hours to check one thing that takes MAYBE 5 minutes. What a joke

Want to give my warm thanks and gratitude to Kyle Prell and John Cramer who both went above and beyond to get me into the car that I wanted and needed quickly and efficiently! They made what is usually a hassle (buying a new car) super easy for me, which is just what I needed while recovering from a serious car accident. I will definitely direct anyone I know to you guys for their new car needs... Thanks!!! read more

Had an aftermarket radio installed and the check airbag light came on. They want $80.00 to clear light. Second mitsu we have owned and last one. read more

Pete Moore VW service guys are the very best. I bought a used 2003 VW Beetle 7 years ago. After trying a few shops for maintenance, with less than satisfactory results, I took the Beetle to Pete Moore for maintenance and service. Here is what I like. 1. They get the diagnostics right every time. 2. They let you know what the service cost will be upfront no surprises. 3. They fix it right and guarantee their work. 4. They communicate well with followup. 5. Their facilities are state of art. 6. They have a first class service lounge with wifi to keep you connected to the world while you wait. 7. Call them if you have vehicle problems, they will send a tow truck. 8. They are friendly, courteous, and professional always. read more

My fiancé was having issues with her VW not starting so we took it into the dealership after a few mechanics said they wouldn't go near it. The customer service rep was extremely helpful and wanted to go above and beyond by giving us a complimentary vehicle while my fiancé's vehicle was worked on. I would recommend this dealership to anyone in the Pensacola area! Great service, fun atmosphere, and quality hospitality. read more

Brought my Touareg V-10 TDI. I put gas from a GREEN colored gas pump handle (from BP) which was Regular gas and not Diesel, as they are in every other gas station in America. I'll NEVER buy gas (for my other vehicles) in a BP ever again... But I digress. They were able to drain my tank and replace my fuel filter and put fresh diesel. I heard it cranking so it should be done soon. I drafted this some time ago and never finished. They are the BEST! I was rolling out by noon, on my way back to Orlando. Highly recommend this place. I thought my mistake would be in the thousands but just cost me $250.00. I was please with the service and their amenities. read more

From start to finish, my business with Pete Moore Mitsubishi was nothing short of amazing. I came with an issue involving my AC and all parts and labor were covered by the warranty. Richard, Brian, and Mike were all very helpful in working through the process and ensured that I was taken care of 100%. After buying my Lancer from Hall Mitsubishi in Virginia Beach, my experience with them led me to regret buying Mitsubishi, but Pete Moore and its employees, in their professionalism and courtesy, reaffirmed by belief in Mitsubishi. I cannot thank them enough nor can I encourage anyone more to take their business to Pete Moore. You will not be disappointed. read more

I usually get my Audi serviced at Pete Moore instead of the dealership in Mobile, so I've had both routine and unexpected maintenance done here. Rich and Michael always take great care of the setup and management of my expectations. The quotes on time and money have been spot on, and the quality of service is the best of the dealerships I've been to in the area. read more

A/C Issue. Was scheduled to drop my car on Tuesday morning at 8:30 and pick it up later in the day. Got to the dealership and was told that they would need it at least 2 days but probably 3. When I asked him why he said "we already have others scheduled, so we have to work these in when we have time" I had an appointment. I didn't just show up and expect them to jump on it. I cannot recommend to anyone with that kind of attitude. read more

Pete Moore's maintenance staff provided an excellent experience compared to their local competition. The staff gave much more frequent updates on progress with my vehicle and more accurate time estimates. When the repair was complete the maintenance manager introduced me to the mechanic and had him explain my problems. Unlike the other dealer where I was told my tires were balanced (Pete Moore's technician's found no weights on the wheels) they let me drive my car to verify the vibrations had been fixed. Glad to find a trustworthy dealer in the area, even if it takes a 45 minute drive! read more

Pleased with these guys' service department and customer courtesy. Definitely take your VW to them even if you live in the FWB area. Way better than Lee VW. read more

Our experience with Pete Moore was very pleasant. Initially we heard negative reviews about Pete Moore Industries, but this was not the case for us. Our sales consultant was Gary Destefano. He was knowledgeable about the vehicles he presented to us. He was honest and helped us pick the best options available. Gary made the experience flow easy with his down to earth personality and I highly recommend asking for him before beginning shopping for a new or used car. read more

STAY AWAY from Pete Moore Imports and Pete Moore VW. I brought our $27,000 car in to Pete Moore for repair work and not only did they get paid for a repair that they ultimately did not do but they did nearly $5,000 in damage to the car as well When Pete Moore himself was contacted his answer was "OK, we just won't work on the car any more". Now I am left with a car with damage and the only option is to sue him. Stay away from Pete Moore and his dealerships. Even if this only happens to a few, do you want to be one of them. Pete Moore No More. read more

In May of 2015, I had Pete Moore Imports in Pensacola, FL do some recommended maintenance on my 2004 Volkswagen Passat, which included my timing belt system, water pump, and some sensors that needed to be replaced. The cost of the repairs totaled close to $1800.00. A few months later my serpentine belt frayed off of the vehicle (which is supposed to be an easy fix) but after replacing the belt myself I couldn't get the car to crank over, so I had the vehicle towed to Pete Moore Volkswagen for inspection. After they looked at the car, a service tech called me to tell me that the reason why my car wouldn't crank over is because I had a missing timing belt cover/guard, and when the serpentine belt frayed off and broke, it wrapped around my crank shaft pulley and it pretty much destroyed my engine. I was told that they knew the timing cover was there when they had the vehicle and did the timing system because they wouldn't have been able to do the job without this cover (because of the markings on the cover). They also noticed that I had a new alternator put on recently and when I was asked who did the installation, I said it was a local mechanic shop, and the way he asked his questions lead me to believe that they were the last people to touch this missing cover, so the fault was on them. When I called my local mechanic shop with my issue, they were very helpful but they said that they had nothing to do with the missing timing cover and they proved this by giving me a print out schematic that showed me where the alternator is in relation to the missing cover, and they explained why they had no reason to touch the cover when installing the new alternator. This brought me back to Pete Moore as the last people to touch the missing timing cover since the cover is directly linked to the service they provided on the timing belt system. After talking to Pete Moore Imports about my findings, the service tech then talked to his supervisors and came back saying that there was nothing they can do for me. I then contacted Volkswagen Customer Care and filed a complaint with the corporate office but was still unable to get Pete Moore Imports to admit fault for the missing cover. They denied me any kind of compensation for the destroyed engine and claimed that their insurance told them that since the broken serpentine belt is what caused the issue, the fault would go to the local mechanic shop because they installed the faulty belt when they replaced the alternator, and that this is what caused the issue. This made absolutely no sense to me because if it was just a broken belt that caused the issue, then my engine wouldn't have been destroyed. THE CORE REASON FOR WHY MY ENGINE WAS DESTROYED IS THE MISSING TIMING BELT COVER/GUARD THAT WAS DESIGNED TO PREVENT THIS TYPE OF THING FROM HAPPENING. If the plate was there, then none of this would of happened the way that it did when the serpentine belt frayed off, and the cover would have done its job by protecting my crank shaft pulley. If they knew that the cover was there when they did the job then where is the cover? And if (by chance) the cover was never there in the first place, then how did they do the timing job and why didn't they report this necessary part as missing? Pete Moore Imports has been stretching this complaint out for too long, and has been using every loop hole they can think of so they don't have to pay for their mistake. I want everyone to know I am one unhappy customer! read more

I leased my first car here and I regret it the second year of having this car. The car had many problems and it took them twice amount of time to fix the problems. Not to mention they had my car for a week and the next day I checked the vehicle on the outside there were paint scratches on passenger door. It was to late since it was on a Saturday. Talked to Jay the service guy in the department and he said we got the touch up paint ready for you. I said okay I'll get it once I'm up there,he told me we can't apply this to your car you would have to do it yourself. I had to push their buttons to fix my car and this is the last straw I have with this dealership. My mom wanted to buy a new vehicle from here, they say they will keep the vehicle for a day or two, but they lied and sold the car to someone else. They lie about the scratch on the door on my car and this other incident. DON'T BUY OR LEASE HERE, The frustrations is unbelievable on my end and I'm glad I'm not coming back here ever again for a new car. I would go to a different location. Oh and the atmosphere here is so tense i don't feel welcomed here. read more