I was told multiple times that we were approved for a rental, even offered one that we ultimately decided against. We have taken several hours off of work to be shown houses (they give you a time to be there or you miss out, they don't ask what works for you), spoken to their staff on numerous occasions and told that we were approved and that they "really want to rent to us." This has been a 6-month or more long process of paying the applications fees twice ($200 total), and being strung along. The most recent place we put our application in on, they chose someone else because they had too many applicants, they said, and that this time--and this time alone-- they had chosen based on credit in an effort (which she reiterated is NOT their normal practice) to narrow it down. When the women called to inform me of this, she promised that she would call if another rental fitting our needs came available and reiterated that they "really want to rent to us" again.
Today, I emailed them regarding another home they had for rent and was told that we aren't eligible to rent from them at all. I inquired as to why that was, as the last time I had spoken to this woman, she had told me something entirely different. I directly asked why this decision was made, as we admittedly don't have the best credit (which we were very upfront about), but do however make great money, have spectacular rental history and references. She simply said, "I don't know."
I am appalled by the lack of professionalism and integrity exhibited by this company. We wasted many hours, missed time from work, and spent money to apply to their rentals rather than applying elsewhere because they had explicitly told us that we were approved to rent from them.
In a time where finding a home is hard enough, this company has only made it more difficult for me and my family. If they had just been honest and upfront, it wouldn't have been an issue at all. I'm just in shock at the way we were treated by them and the utter waste of time it has been. read more