I have two Australian Shepherds, one mini, one full, Kanga and Roo. KangaRoo were groomed today and they came home looking like handsome gentlemen! We dropped them off at 8 AM and they were done by noon. They did the whole shabang, trim, deshed, bath, ears, teeth, nails, and were able to get their booties trimmed exactly how we wanted them. Their paws were trimmed tight, their chest floof was perfect, and they brushed out and left their crimps behind their ears. They came home smelling the best they have in their entire life. The staff was so kind to me! We will definitely be back. Thank you so much! read more

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Went in for dog food and some taste bad spray for my dogs owie. they've got something for any kind of pet you might have. You can even take your dog shopping with you. We were there around dinner time. There was no line, we checked out right away. Staff was pleasant. We'll see if the no lick spray works, I'm sceptical, but that's another review. read more

My wife just picked up our dog Meeko. I have never seen a butcher job like this ever in my life. Just look at the picture. Poor dog. It's horrifying! their excuse was we are busy and he is not cooperating well. He doesn't even bite. read more

Petco - My dog Meeko - Pet Stores Near Me - West Des Moines, Iowa

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We have 5 pets: 2 dogs, and 3 cats. They're all rescues. We shop at Petco for dog food, dog and cat treats, hygiene products, cleaning supplies, and cat toys. We don't utilize their grooming, boarding, or training services. We stop at this store when we need to pick up something quick after work, or when we're already in WDM. It has looked nice and new since day 1, and there usually aren't any issues with cleanliness here. The dogs are always happy when we bring them in, and I like this store's circular setup with fish and small pets in the middle. They have a lot of employees working all the time, but this location gets a lot of business, so checkout times can be pretty slow. I see the managers often here helping their employees, which is a good sign. The small pet and fish area here has a nice setup, and there is usually someone tending to the fish. This location could do a better job at keeping those terrariums clean and the animals a little more spread out. The leopard geckos seem to have it the worst. On any given day, you may walk in and see 20 geckos in a 2x2 cage. There may be excrement and molt everywhere, and the pets are always so pale and exhausted. Despite my personal values, I understand the corporation requires they sell pets in store; however, every employee plays a huge role in the quality and expectancy of these lives when caring for them in the store, and there are a lot of places that handle it better than this location does. read more

Terrible customer service. Needed into a locked cabinet for dog barking supplies. Talked to two different employees that both called over the speaker for help in that area. Waited over 30 minutes and no one came to help. I will just buy it on Amazon now. Thanks. Also. On our way out my son pointed out a Guinea pig cage with massive amounts of poop lining the cage. Take better care of your animals. read more

At first glance it looks like a nice store, then you look at the condition of the pet cages!!! Pets were over crowed in dirty cages and they needed bigger spaces or less animals in one cage. And in the fish section, dead fish still in the tank, sick fish not taken care of. Fish in too small of tanks. And worst decorations with tags still attached that are harmful to the fish. They have s good selection and are a bright cheery store at first but I will never be back being a pet lover and seeing the conditions that their animals were in. It was heartbreaking. read more

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This place rarely has their stuff stocked, and I have no idea what sense it makes to close the store at 6pm and then advertise it as 9pm. People who work all fuckin day still need dog food read more

The employees here are awesome! I brought my 2 kids here over the weekend and it was truly an experience. All of the individuals we spoke with (3) were so incredibly knowledgeable, helpful, and genuinely interested in my kids bringing home a new pet. I came in expecting to have to do a lot of research while at the store regarding what to buy but the workers walked us through it step by step. They were so great with my kids too. We now have 2 hermit crabs, a snail, and a fish. We will remember our Saturday there forever! read more

I was told there is a Petco in the Des Moines area where the pets can play in a playpen while their owners shop. Unfortunately this isnt the Petco where you can drop off your pet with a pet sitter. Maybe in the future? This Petco did have a bunch of other pets like rats (big and small), ferrets, and guinea pigs. They were all so cute! But the area smelled of them which wasnt very pleasing. What I did like here was that service was friendly and they have a pet bar which is like a salad bar for pet food. They weigh by the pound. Cute! read more

I was in the store today and the cages with adoptable cats were absolutely DISGUSTING. The litter boxes clearly hadn't been cleaned in over a week (for a cage that tiny, they should be cleaned DAILY!), there was diarrhea all over the floor in one of the cages and food and litter all over the floor of the others...you could literally smell the cages from feet away! I thought ANIMAL LOVERS were supposed to work at Petco...if they can't even take care of the 5 cats they have there, then I definitely cannot trust them to groom my dogs, and I will never shop there again! I honestly feel sick to my stomach thinking about how terrible the conditions were for those poor cats! read more

I am shocked they have a 5 star rating (google reviews). After sharing the following experience with a number of friends I kept hearing that they have heard similar experiences from others. My dog was groomed three times at this location. The first two times I was happy with the experience, enough so, that I booked his 3rd appointment when I picked him up. I booked what I was told was the first grooming slot of the morning. When I dropped him off I was again told he was the first appointment (by the person grooming him). My dog is very small (6 pounds) and I don't like leaving him there more than 3-4 hours. After 3 hours I called to check on his appointment and after being on a lengthy hold the person got back on the phone to tell me it would be another 45 minutes because of the appointments ahead of him (after being told he was the first appt at drop off). When he was finally ready after 45 minutes I couldn't get him out of there fast enough. His groomer didn't even bother to talk to me (let alone apologize) even though her table is right by the counter (and she was there). I had paid for the grooming package that included the spa package. When I got him home to take a look at his cut it was the WORST cut he has ever had. She didn't even complete the nail grinding - the most important part of his appointment. Needless to say I will NEVER be back! read more

Tried to buy a $2 snail but they aren't selling fish unless you register your name and home address. Information that isn't any of their business, terrible policy. Wont be back. read more

I walked into the store and asked to see the ferrets. The cashier had to grab Cory from the office, because the small animals person was busy. I asked Cory if I could see the ferrets and the first thing he asked me was "are you going to buy?" I told him that I might, but wanted to see how the ferrets respond, and he told me that people use the store as a petting zoo and that people have been coming in and making the ferrets sick. He asked me again if I was going to buy and I told him that I didn't know, because ferrets all have unique and big personalities, and I wanted to handle them before committing to purchasing one. I appreciate the concern for the ferrets, but he had to reassure me that he wasn't being this way because he was lazy, and eventually he relented and let me see the ferrets. Before I was able to hold any of them, he ordered me to sanitize my hands. He didn't ask, but told me. I would have been more than happy to sanitize my hands and not remotely annoyed about it, but the fact that I got ordered around didn't sit well with me. I don't know what Cory's problem is, but his customer service skills are sub-par. For a manager to behave in this manner is horrible, and I honestly just wanted to leave the store altogether-and I probably would have but I wanted to surprise my wife with a ferret. Maybe Cory should look into a career change where he doesn't have to work with the public? After I got the ferret home, I noticed that the ferret had a prolapsed rectum. My wife took her back to the store two days later, as there was a snow and ice storm the day after I picked her up. Petco said they would take her to the vet and let us have her back once she was healthy. We were told they probably wouldn't have her seen until Monday (my wife took her in Friday morning) and they said that they would let us know what was going on when they got back from the vet. Three days later when we hadn't heard a thing, my wife called and spoke with Amanda. Amanda told her that she would be there for "at least another week," then rushed my wife off the phone. I called back right away to get more information, and I spoke with Kristin. She knew the ferret was there, but not much else. I was trying to find out what was going on with her condition and what the vet had said about her health. She asked me if I wanted to exchange her, which my wife had already told them wasn't what we wanted to do. Even though we only had her a little over a day, we bonded with her as did our other three ferrets and we wanted to keep that ferret. She then interrupted me and told me that she had a question from a customer, and when she got back, she rushed me off of the phone. I did speak with Tara who was FAR more helpful and knew what was going on. She seemed like she actually cared for the animals and customers. I spoke with Corporate who told me that they would make sure someone called us every day. I spoke to the district manager on Tuesday. I didn't hear anything from the store until Saturday. That was only after I sent a message to Corporate. We finally got our ferret back on Monday evening. However, this whole ordeal has made me very leery of visiting the Jordan Creek Petco. From now on, I'll be visiting the Buffalo Road store if I need anything. read more

Came here to pick up a bunch of treats for our pup. While the customer service here is pretty good, the store isn't that clean. Every aisle that we went in had some type of treat/food laying on the ground that our dog got into. read more

Went in today to get a fish and the supplies needed for it and no one helped me. I was there for about 20-30 minutes and wasn't even acknowledged, I walked out without purchasing anything. I live on the East side of Des Moines so it was a bit of a drive to leave empty handed. read more

My Golden Retriever, Maggie played in the mud. I called Becky at Petco, the Jordan Creek store. She was able to get her in the next day. Becky did an awesome job giving Maggie her bath and gave her the full spa treatment. I really appreciated Becky working her in. Maggie is now a beautiful Golden Retriever again! Thank you Becky!! read more

I recently started taking my English bulldog puppy (Kirby) to puppy classes at Petco with Allison and I have nothing but great things to say about this service. Kirby is only 16 weeks old and has been fairly easy to train but these classes taught me the best techniques to get the best results. In three short weeks Kirby now can sit, lie down, stand, know the commands, leave it and come. It is also a great way for Kirby it interact with other dogs and people. This is a six week course so I might have to do an update at the end as well. But so far I highly recommend it to anyone. read more

My beautiful, sweet, and innocent Teddy Bear mix, Allie, went to Petco for her normal grooming like we have for the last few years. They called and said she'd be done around 3, which was in 15 minutes, so I left my house to pick her up. It was 3:10 when I got there, and walked in to see she was not done, and they were yanking on her ears. You could see the look on her face and could tell she was in pain. Allie clearly looked uncomfortable and she was on the verge of yelping. (She handles pain well, but you know when she's in pain). I gave the groomer a stern look, but she proceeded to glare at me-- my friend who I was with asked the lady to stop because she could see her in pain. Around 3:30 was when Allie was done, and we checked out. When I got home, she sat on my lap as I rubbed her belly. She was in a different mood. She was low, didn't eat, and wasn't her normal, energetic self. I noticed she had cuts under her arms and legs. That was the last time she ever went to Petco. To me, that was animal abuse, and the way the treat their clients is disrespectful. PetSmart is the way to go. read more

Horrible experience in the grooming department with a girl named Sam. She is so rude and unprofessional. First off when I came in she was on her cell phone with a dog tied on the table and wasn't even near the poor thing while it was whining. I was scared it would try and jump off. I heard her talking about all of her "boyfriends" and how she was going to go out and smoke and drink with them later. When she finally came over to me she didn't even smile or say hello, was like she was annoyed she had to hang up her call. She acted like a child and will never trust my dog with her again. Not only that but I heard her talking with the other groomer about how she was going to get the manager to let her leave early by making up some excuse.. Not sure how this location could staff such people, please hire people who actually want to be there. read more