Not well stocked, unfriendly, unhelpful staff, lots of dead and sick animals and plants on display. The store is consistently poorly staffed. Employees knowledge is lacking and their faith in their employer absent for obvious and easily discerned reasons. It's never a good sign to walk into a store and be greeted by malcontent employees eager to trash talk their employer and blatantly skirting company policies. Not sure what more can be said, these chains should be selling dry goods only. Wish I could say this is the only bad petco, sadly I haven't been to a good one yet and the problem seems to be trickling down from the top. This entire company needs some serious restructuring. read more

Came here to buy some necessities for our new puppy. The staff was friendly and helpful. I found everything I was looking to purchase but ended up buying some of the items I needed on their website because they were on sale online but not in-store. Nevertheless, the rep who rang up my purchase was helpful, he assisted me with an item I was looking to purchase. He was also friendly, he greeted us when we walked in and while I was having my dog's tag engraved at the front of the store, I noticed him step from behind the register when there was no one in line to scan the store for people who might need help. He was very patient with all three of my transactions. The store was stocked well with everything I needed and I found some more items that I may be interested in purchasing in the near future. read more

Petco groomers always do an excellent job. They always finish in a timely fashion. Theyre very courteous on every single visit. You can opt to receive a call or text when your dog is finished, which is convenient and they dont rush you to pick up your dog. And if you have a rewards card you can use your rewards towards the grooming salon. Plus you can get your dog groomed and pick up items for your dogs all in one place. I wouldnt change where I take my pet. read more

Spent almost an hour getting supplies and a new tank. Had one person ask the whole entire time - about 20 minutes after we had walked in - if we needed help, which we replied to as later, since we couldn't decide exactly what we were looking for specifically yet. Once we got the tank and supplies down, we were waiting and looking around for an employee to help us get the fishes we were wanting. No one around at all besides one employee who is at the register ringing out 2 other customers. We finally saw two employees at the back to the store between one of the aisles just talking away. What kind of customer service is this, where I have to walk around the store looking for some help? Of course by then, we were tired of waiting around and just left. We'll try Pet Smart instead next time. read more

i started there with my kitten who's now 3. pete was and is helpful. i found food at home she didn't want or was left after the neighbor's dog died and they donate the food to shelters they like. they have good references for shelters. everyone there has been kind. can't vouch for any other part of the store. read more

Went into the store Sunday to get some new fish and also pick up some pet supplies we needed. It was the middle of the afternoon on a Sunday and there was only two people working in the whole store and they were both on the register. The store was quite busy and there was no one on the floor to help customers. We waited 30 minutes in that store with no help and finally just left and went over to PetSmart where we got great service. While in PetSmart I also saw a gentleman who also got tired of waiting for help and walked out of Petco. I'm sure the amount of money they missed out on in sales would have more than paid for a few additional employees. read more

Petco - The sign is a joke since there was NO ONE to help customers - Pet Training Near Me - Visalia, California

I dont know about that other person below me, but I would buy another pet from Petco. I bought a beta fish last year, and its still alive. I am very happy with it and it was a great addition to our little family. And everytime I have been in this store, there was always someone to ring me up. I guess those people might have been there at a bad time. I like this store alot and I get all my pet's food and supplies from here. :) read more

Nice store, friendly helpful staff. I called ahead to see if they had what I was looking for and got someone right away who checked. It was set aside for me when I got to the store. :) read more

Came here for pet training paid and they never called us back. The lady was never in when we called to see what was going on with the scheduled training. We went back to get our money! read more

Just came here with my boyfriend to get things for our pets. I shop here often for my dog and I've always had a good experiences and the employees have always been very helpful. Today however my boyfriend was buying items for his reptile whom he's had for 2 years. She's very healthy and has a great healthy environment she lives in and he has done his best to make sure she is well taken care of, along with having done a lot of research prior to and while having his reptile. While checking out a an employee asked if the heating pad we were purchasing was all we were using for her tank, and obviously no. He then proceeded to give out unsolicited advice that came off as a bit condescending, as if my boyfriend was an irresponsible pet owner who didn't know what he was doing when he certainly does. It was very upsetting and a bit insulting. I understand he was doing his job and there are people who don't always know what they're doing, but we would have appreciated if he went about it in a better way. That aside two other employees did help us today and were very kind which we appreciated! read more

Love their deals that they have! Always look at the specials they have advertised because sometimes you'll miss a great sale going on. They have a pet clinic every month and the shot specials are sometimes cheaper then a vet. Adopted my cat from here and she has been the sweetest angel ever read more

The pet products are okay, but I don't know if I'd buy an actual pet there. I'm a fish nerd, and after the way I saw the saltwater fish being "taken care of" at this place, I'm reluctant to purchase an animal there. read more

My mother especially likes this place when shopping for "Missy" and grooming her. The food that Missy likes the best is Blue Buffalo. And for dog chews she really likes Greenies or Denta Stix..... read more

We loved Petco! As I prefer Petco over pet smart. Long story short we took my pug to the groomers & I told them to not clip his nails as he gets super stressed. Well they didn't listen & his eye popped out because he was so stressed, they had to rush him to the emergency vet. It was a phone call I was not happy about receiving. read more

They wouldn't groom my dog without her vaccination papers, this is the only place I know that does that. I wasn't gunna drive all the way back home to get her papers so I just went to Pet Envy, they took care of her with no problems :) read more

My main issue with this store is all they ever have as far as dog sizes are XS or S. Literally every time I go in there those are the sizes available and even though I've been told multiple times they should get more size shipments in they NEVER do. It's annoying. read more

Guinea pigs are in pens that are too small. Too many mousies in one pen etc also. They have sometimes will have types of piggies and hamsters though that petsmart does not. The fish area used to be awful I haven't checked recently. read more