So thankful for this team of animal lovers! This is our fur baby's third stay. We feel so comfortable leaving our Max here when we are gone. We didn't even realize how social he actually is. This trip in particular we came a day early (but just past the 5pm hour), and caught staff still there. She was so kind to open back up for us to reunite with our fur baby . Thank you VIP pet boarding for giving us peace of mind and keeping Max safe read more

My mom and her dogs are not fans of cats, so when I came into town for an extended stay, I needed to board my kitty. I was able to make a reservation through their website. I made sure to bring copies of his shot records. Cats and other smalls like rabbits, hamsters, etc have their own room which is nice. Those dogs sure can be loud and rambunctious. I was able to visit him each day and take him out of the kennel to let him walk around and play a bit. I brought his own food as to not upset his tummy. They provide litter pan and blanket. Price can't be beat. Staff is friendly and try to keep the animals calm and cared for during their stay. read more

If for some reason your dog gets injured while staying here, your pet will not receive the proper care they need, and the staff will not communicate to you or take ownership of the situation. Our pet Banjo received a pretty gnarly wound while staying there. We were mislead as to the severity and cause of the injury. Banjo was not taken to the veterinary urgent care center when it happened as he should of been, and ended up having to receive about 15 stitches for the cost of $1,200. I understand that accidents happen and dogs will be dogs, but the lack of accountability and the disgusting communication and behavior we experienced after our fur baby was injured during their watch was very unprofessional and unacceptable. read more

Beware that if you don't use her service often enough she will deny your pet booking during her holiday hours. I have taken my dog there previously, it had been a while but I was still a returning customer. After booking my online reservation for the holidays, she informed me that she only takes her "existing customers" during the holidays. I informed her I was a returning customer but she still denied my reservation. It's her business so she can do that but other people should know her policy that she doesn't disclose online. You can make your appointment and your plans but she'll call you and tell you she won't take you. read more

We highly recommend this service! We have used since 2016. They are clean, caring and very gentle and loving with our girls. Elizabeth always gets back in a timely manner when I need to book a stay. Our dogs always act excited when we pull up for drop off for a stay! read more

I have been taking my dogs here for many years. Each time I have boarded a dog, the staff is friendly, caring and patient with our dog. We have had dogs that do get anxious when we leave, but when we come back they seem happy and well taken care of. I would say that for the past 15 years we have used this kennel for our Great Danes, and now our Aussiedoodle and will continue! read more

Visalia's VIP Pet Boarding & More - Max - Pet Boarding Near Me - Visalia, California

Best pet boarding in Tulare County! Your pet will be loved, allowed to exercise on grass multiple times a day and taken well care of.

Our vet recommended this place, and it was close to our house. When we got back after 3 days we noticed a cut on our dogs head above his eye. I called the place and left them a message to call me back. They never called back. I finally called them after inspecting the wound more thoroughly, and found it inflamed and full of pus. I called them again, and this time they said they tried to call us back, and that the didn't notice the wound, and they don't cover any injuries that happen at their facility. Vet says it's 600$$ to stitch up the wound. Our weekend at the lake just became a lot more expensive. Thanks a lot you careless people. We won't be going back or recommending them to friends. read more

Very happy with the care my pets receive at V.I.P. The people are very friendly and helpful. Highly recommend. Tammy P. read more

My advice to anyone considering leaving their pup here: don't. I've seen my fair share of proficient, safe, and caring daycare and boarding environments, and this is not one of them. We didn't have to make it past the tour to know our dog would not be well-off in this environment. Below are some of the questions we asked and the unsatisfactory (and dangerous) answers we received! Do you provide a temperament test? -no. we just see how they do with all the dogs once they're here. ((DANGEROUS)) Who stays overnight with the dogs? -no one. outside of business hours, we lock up and they stay in the kennels. Why aren't the dogs outside playing? -we let them out in shifts to play for 20 minutes or so at a time. And someone watches them? -no one is out here when they play. the fences keep them in and we keep an eye on them from the front office. ((THIS ONE IS SO DANGEROUS! Especially considering there is no temperament test! Anyone who's owned dogs knows a dog fight can happen in an INSTANT over something as small as a leaf. To get from the front office to the dog yard, it's a good 20-30 seconds and that's if you run.)) So the dogs are on their own most of the time? -yes. during the week, we lock up at 6 and someone gets in when we open the next day pretty early. I'm truly astounded by the lack of attention and care to the animals here. It felt more like a pound than a daycare facility. read more

This update is long overdue! Our babies enjoyed their stay & VIP posted pictures of them on their facebook page so I could see what they were up to while they were there. Thank you so much for your amazing service & incredible professionalism. (: read more

I'm very impressed with VIP. Every step, from creating a reservation, to calling to check in, to pick up was easy and professional. Each staff member I spoke to was exceptionally nice and provided lots of help and information. My 95lb dog stayed with them for 5 nights. I called to check in once and received a great update from the staff. I also booked a grooming session for him before he came home. When I picked my dog up, he was clean and TIRED! Tiring him out is a hard thing to do and I worried being in a boarding facility that he would be full of energy when I picked him up. But he had lots of play groups and interactions with staff, he had a lot of fun I can tell. He was clean and well groomed and staff followed all of my instructions on his feeding. I know he was well cared for during his stay and I will definitely be booking here again. I'm even considering day care for him some days! read more

We love VIP!!! We've left our reactive dog there a few times now and they treat him so well. We feel so special coming in when they know his name and condition. He doesn't bark at the ladies anymore and even gets excited when we drive up. They take such good care of him and even sent us photos of him. Couldn't recommend them enough. read more

I moved to Visalia over two years ago and thought my little chihuahua mix would be better off in a safe, calm place, while everything got moved into he house. I left her for two night. When I picked her up I thought all was well. I was given her blanket (that I had left with her and a couple of toys, etc.). They told me they had washed her blanket, which was a little confusing to me, but when I got out to the car and held my little girl on my lap I could see why. She had dried diarrhea all over her rear end! And I was carrying her and holding her on my lap. putting her on my car seat! Nasty! It was awful. They never told me she had diarrhea. I would not have been upset if they had told me, as she would do that sometimes with stressful changes, but they should have told me. No transparency there, apparently. read more

Do not leave your beloved pets here! We picked up our sweet little dog after coming back from a family trip and noticed the next day that she had two identical sets of puncture wounds (one in her throat and one on her chest). There was also bruising around her neck and a fairly sizable patch of hair missing where the bruising was. Below where we found bruising and the puncture wounds on her neck was a section of hair that had gotten matted. It seems like she may have had something around her neck? Which would account for the matting and that what ever was around her neck possibly gave her the bruising. However, I'm not sure how she would have gotten the two sets of identical puncture wounds? We asked if another dog bit her, but they said no. However, when you see the puncture wounds they look scabbed over from a couple days and they're identical. She was also very thin. I've never felt her bones the way she felt when we got her back. Which just adds to state we got her back in. We sent the amount of food she would have eaten for the eleven days we were gone plus one extra can just in case. She should have eaten one whole can a day. We got back half of the 12 cans we sent, which has never happened before. Usually we get a couple back but not half the flat. I feel so bad for leaving her with these people. They clearly did not care for her how they should have. My husband spoke to the owner who said she cared for her but if that's true then she really wasn't paying very good attention to her care to have not noticed these things. We will be finding a different place to board our pets in the future. read more

This place is great! The staff is nice and friendly and you cannot beat their dog daycare prices! They always take my dog in on short notice and she loves it there. My dog is always very excited when I drop her off at daycare and comes home exhausted. I also think they do a good job at trying to maintain the cleanliness of the facility. Overall I would recommend this dog daycare facility for the very friendly and caring staff. read more

I have been taking my dogs to VIP for 3 years now. The staff there are unmatch to other places I have been. I have 2 dogs that aren't always the easiest guests and I feel my dogs are completely safe and loved there. Thank you to all the staff there. Xoxo. read more

Left my dog over the weekend after pet sitter fell through Had to make last minute reservation the Night before. Fortunately there was room at this inn. The staff was super friendly and answered all my questions. They were also friendly to my dog when I dropped her off and picked her up. It was nice to see her playing with other dogs. They probably have to separate the dogs that are jerks which are kept in separate areas. I will definitely use them again if needed. read more

Terrible.... DO NOT send your dog there... The owner is very rude.... After going for a trip for more than I week, and calling to check in on my dog almost everyday, from a super healthy dog to a dog that lost 6 lbs and kidneys were failing, he almost died... He was not drinking water for more than 5 days... if they told us we would've came back immediately... They lie if you call how the dog is doing, we were told he was playing and eating, and is fine... Bull**** place. PLEASE DON'T SEND YOUR DOG!!! read more

Can't recommend this place enough! Lizzy goes above and beyond and loves my dogs like her own. It's so nice knowing they are well taken care of when we are out of town. When our dog injured her back they gave meds multiple times a day and did the extra work of taking her out of the crate to potty, cleaning her up, and all the extra work needed to care for her. read more

I highly recommend this place for your boarding or daycare needs. I've left my two dogs before for a few hours and they get so miserable. However, I left my two dogs for two days and they came back home extremely happy and full of warmth. When I called in. It was last minute. The young woman who I spoke with was helpful prior to deciding to use their services. They also let me come in to tour and make sure I had the correct immunizations. It was super clean. And smelled great. I was shocked. While the doggies are there. You can also opt for your pets to get groomed before coming home. And they were so soft and smelled great. I loved our last grooming place until now. read more

We've taken several dogs to VIP. We had one do an extended stay (his owner, our son was in the US Army overseas), and others for short vacation stays. They all have received excellent care. The staff is first-rate and the animals are obviously well cared for. We recommend VIP to anyone in Visalia looking to board their pet. read more

This is my go to doggy home away from home for my furbaby... she loves to go there when we are away. She comes home happy and ready for her next visit. It is very clean and has heated and cooled kennels and regular play time... for extra convenience they will provide grooming before you pick up your baby upon request read more

As soon as we got our dogs home they ran for the water bowl... they drink about a gallon a day... in 6 hrs they had drank a gallon and a half... one dog has a cut on his nose... no proof of what happened but somethings fishy here... we will be looking elsewhere read more

My dog has stayed here twice now, Each time he comes home with new wounds. I feel charging $1 extra to feed my own food, is ridiculous as well. read more

The staff had poor attitudes and rolled their eyes as though they felt burdened. We decided we needed to look elsewhere for pet boarding. They use to be more accommodating and respectful. What happened? We won't be going back again. read more

After losing our beloved pet a little over 3 years ago, we had not boarded at this kennel until early 2014 when we adopted our beautiful lab mix / pit. And as in the past, they have been accommodating with our new family addition. They are so wonderful & the fact that there is a grooming facility in the proprietary to bath our pets if one wishes to, is a plus! Great staff at this kennel! Thank you all at VIP! Highly recommended! read more

My wife and I love this place. Not only do they take good care of our doggies they are also very friendly. I also like the grooming service right next door. A true one stop shop! read more

We have had great service here for several years. They always try to accommodate short notice requests which we are notorious for.

I was welcomed as soon as I walked into the building. The staff gave me a quick tour of the facility and all the services they offered. I felt very at ease that my dog would have a good place to stay for the day. I was able to email my records to them, that was very convenient for me. When I picked her up, she looked very happy. I was pleased with this experience and will continue to board my dog there. read more

So thankful for Lizzy and VIP! When we moved to town a year ago I was frazzled to find someone who could groom my tiny Chi and my African Grey. That's when someone suggested Visalia's VIP! Lizzy is amazing! Everyone is professional and courteous, gentle and caring and my animals are treated with love. I'm so appreciative for the entire staff at Visalia's VIP! read more

We absolutely LOVE VIP Pet Boarding for our dogs! To me, the proof is in the pudding, every time we take them there, they are so excited to jump out of the car and run straight inside and to the back! It makes me so happy to know that they are happy while we are away. One of the first things that won me over about them is that not only will they feed them your own food (some kennels do not) but they are even willing to feed them the raw diet I give my dogs. That is almost unheard of among kennels. They are great about giving them any medications and supplements they may be on as well. I highly recommend them to anyone wanting a peace of mind while away from their pets. read more

These people need to learn how to do business. You don't just ask someone if they want a bath for their dog during their extended boarding there without letting the customer know that it ISN'T complimentary! I don't know if they are oblivious to the fact that MANY kennels offer a complimentary bath during boarding after a certain time (usually 3rd day) but how they handle things is bad business. Did I mention a bath is as much as another day of boarding?! Just crap. read more

I have left my 4 month old Golden lab mix there for day care as well as overnight. I have been greeted and advised of what happened with my dog every time. I did notice my dog was thirsty when I got home, but wasn't sure if he had spilled tbe water dish to his kennel or had just ran out. I will continue to use them until i see something that raises my concerns. I feel the cost is great and economical read more

I just took a walk through of the facility. The receptionist rolled her eyes when I asked to check it out, but she showed me around. The small yards had no shade and were loaded with dog poo. There were so many dogs together in each kennel. I just got bad vibes, so no thanks. read more

The staff has been outstanding with our dog and cat and even remembers both pet's names and uses them when we arrive. Nice clean facility with plenty of attention given to our pets. We have been able to get last minute reservations and they have been understanding when we have had to extend our trip plans. I would highly recommend this kennel and trust them entirely with our furry family members. read more

I wouldn't recommend this place to my worst enemy. We boarded our dog Friday night through Monday morning just a couple days after a grooming service else where and when we picked her up she was covered in urine, her whole stomach, back legs and front paws. When we got her home she drank two water bowl and ran around my house in circles like she had been locked up for days. I called to ask what happened and if she had been let out of the kennel But all I got were a bunch of excuses. The owner was the one I was speaking to and she said my dog was out playing, sat in another dogs urine and apparently rolled around it in. She said it's very common for this to happen. This must have been a huge puddle and she must have been submerged in it by the amount that was on her fur. She kept repeating "They're just dogs " and told me I don't have to return and that is my right as a customer. Well guess what I won't and neither will any of my family or friends. She didn't try to make it right or even apologize. read more

Had good past experience with this kennel, but this time not so much. Our two dogs stayed six nights here. After getting them home, we found they were infested with fleas! Our dogs travel with us, do not go to dog parks, are not around any other animals, and are inside pets. So, we find the fleas after transporting them in our truck and getting them inside our fifth wheel of course. I called twice to let them know what happened. Never received a call from the owner, only a "sorry that happened" from the girl on the phone. No offer to take care of the problem either, as they do not provide flea dip or services of that nature...I asked... was told they spray the kennels once or twice a month for fleas. First trip to Walmart for supplies was 150.00, now the truck as to be debugged and several more treatments for our fifth wheel. This will end up costing us 500.00 plus the 300.00 we paid to have our dogs kenneled. Not happy at all. Will not go back nor will we recommend them to others. read more