Been here two times and I really don't recommend the place.
To get a employee to even notice you, you have to wait an hour to over an hour, and then they STILL don't typically come over to you and ask if you need help (and you barely can find them!). My eldest brother used to work at Petco and told me that that that isn't a good thing for sure, for the animals because they should check on the animals every hour. They used to have a system through the sound system that would make a animal noise and remind them to check the animals.
Instead of checking animals or helping customers, the four employees, one working the cash register, two putting dog food up on shelves, and the last one, was off in the back some where.
I bought a snail for about $2 and had a great experience learning about snails and the employee, once he got to me, was extremely informative and kind, but the time I had to wait - was way too long, because I had to wait even longer for the employee to get to me after the hour of waiting in the fish area.
That was my second experience. My first experience going here my friend and I found a dead mouse in one of the mouse containers and searched the whole store for a employee- which we couldn't find other from the cashier and ended up asking the cashier if she could deal with the dead mouse before any children came in. This place is very slow, very empty of people, and very quiet. They had some more animals this time than last time, but the place was still very void of people and noise.
I'm sure they can change their ways, and I hope they do. I'm sorry for the two star review, but they aren't a great place to get animals or animal supplies. I'm a huge animal lover and I hope they change up the things that need to be fixed.
Usually when you go to a pet store, the environment is happy and full of happy animal noises, chirping of birds, dogs excitedly being given back to their owners after a good grooming experience, and plenty of employees and animal loving customers.
This place, somber, quiet, and empty.
I hope to eventually have a %100 good experience here, but so far, hasn't happened. read more