Their animals seemed uncared for. They don't let you hold the animals because apparently it makes it hard on them for that human interaction? So you can't hold pets even if you wanted to consider purchasing. You would have to literally buy the animal first. I get it but at the same time there multiple employees that end up doing JUST that and they don't take them home so the policy is just dumb. ALSO they apparently they're supposed to charge for bags but just never do? Hmm. read more

Welcoming and pleasant staff here. A staff member in this Petco assisted me by checking the back for the Royal Canine food I was searching for. The person went over and beyond. Expressing when the next truck should come and suggesting I should check back. I appreciate the level customer service and attentiveness by this staff member who was a stocker on the day I visited. read more

I made the mistake of trusting them with grooming and I will NEVER make that mistake again. Lucy did this cut and I specifically told her to keep their heads and face long and she did what SHE wanted to do. The only groomer here that listened and gave them the cuts I asked for was Echo.I dropped them off at 8 and picked them up at 4pm and they looked horrible, miserable and traumatized. They have not been the same ever since. Unfortunately the damage has been done and there is NOTHING petco can do to remedy it. I made the mistake of going against my intuition and trusting them but Never again. Lucy clearly needs more instruction. read more

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I called before booking an appointment with them to get clarification on what the appointment would consist of. I called a the location in Raleigh, NC and I believe the guy that answered was named Pedro. He was very matter of fact and condescending when I asked to repeat for understanding. His words "Like I just told you". Excuse me? I politely told him if I could not get through the Q&A's, WHY would I bring my pet to this company for any type of service? I didn't wait for a response and I said thanks but no thanks and hung up. The customer service is horrible and I am sure they lose potential clients, if they is how calls are handled. read more

Here's a review based on your experience: Title: Extremely Poor Customer Service from Store Manager Margret I recently visited this Petco location. unfortunately, I had a dreadful experience with the store manager, Margret. On February 25,2025, I arrived at the store at 8:50 PM, well before the closing time. After browsing for a bit, I attempted to exchange a small, half-full bag of dog food that my dogs didn't like. A coworker had previously informed me that exchanges were allowed for this reason. The issue was not that I could not exchange the item, it was the way she handled it. A kind and friendly apology saying I'm so sorry I wish I could let you exchange this, but it's against store policy to exchange. (Even though I was told that if my dogs didn't like it, I could return.) However, Margret refused the exchange in an extremely rude and disrespectful manner. When I expressed my disappointment, she suggested that I find a store with later hours, implying that it was an inconvenience for her to assist me before closing time. To add insult to injury, when I asked for her name and informed her that I would be reporting her behavior, she responded with a sarcastic "thank you." She also made a snide comment about enjoying the free samples of the three dog cookies. I left the store feeling disrespected and unvalued as a customer. The time of my visit, 8:50 PM, was clearly not an inconvenience, as evidenced by the timestamp on my car's clock when I departed: 9:02 PM. If Petco did not want to serve customers before 9 pm, they shouldn't have their store still open and close it early. It was clear that she had a bad attitude about having to work until 9 pm. I suggest Petco to get a nicer manager. I hope that Petco will take my complaint seriously and address Margret's unacceptable behavior. As a loyal customer, I expect better treatment from store managers. I will not return to this location but visit other petco's in the area. Rating: 1/5 stars read more

I didn't believe my neighbor when she said one of the best dog trainers trained at Petco. Then I asked a few others and they all agreed that Yaz is incredible. She has training down to a science and her ability to work with and understand dogs and their parents is phenomenal. I can't tell you the positive difference in my dog and how I interact with her. I can't have enough praise for Yaz. read more

Save your time and money! Staff at this location are not friendly, they acted like I was bothering them when I asked where a particular dog food could be found. I will not be returning! read more

1) poor customer service 2) the dog bath is basically water- so u r paying $9.99 for water; there is no shampoo or conditioner that come out 3) items are ALWAYS ringing up incorrectly (at a higher price)...hmmm 4) manager will not hear out a customer's valid complaints I have 5 pets & use to shop here for the past 7 months w/constant problems. Finally decided my money, time & sanity are best fit for another doggie store-Petsmart or Chewy! Do urself a favor! Avoid this train wreck of a store. Yes the one on Glenwood in Raleigh, NC. read more

I just had the worst experience with the grooming manager at the Pleasant Valley location in Raleigh. I called to understand why I was not able to make an appointment online, and was told (and not nicely) that my dog is not welcome there. This was a shock to me, because when I picked up my dog (just two weeks ago) from his most recent grooming at that location, the groomer was very friendly and said that my dog was cooperative and well behaved. I was surprised that the person on the phone was the manager. She was extremely combative, and to say she was unprofessional is an understatement. She kept reading notes from his file, which were contradictory and confusing. When I asked for clarification-- this was all a surprise to me--she was very rude and ultimately hung up on me ("I'm not going to keep going back and forth with you"). I am a Vital Care Premier member, have used Repeat Delivery for my pets' food for probably a decade now, and have been and otherwise loyal Petco customer. No more. I am looking for ways to extricate myself from Petco completely. read more

We originally came over to Petco to entertain my baby! It's too hot to be outside and birds and fish make for great entertainment. #momtip ;) I mean for all he knows Petco is the aquarium! We brought our pup along as well and of course ended up purchasing some new treats and toys for her. This Petco is in a plaza that is undergoing a lot of renovations, but finding it is super easy and so is parking. We interacted with quite a few employees while there and everyone was super friendly and wanted to make sure we were finding what we were looking for. They have a big selection of dog items and a huge selection of pets. From neon fish to ferrets they had plenty to look at. My son's favorite was the birds. They are super colorful and fun to watch. read more

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This new Petco is going to be my new one stop shop for my two pups! They have everything you need. This Petco offers dog grooming, dog self-wash, dog training, veterinary care and pet adoptions! They also make shopping easier with a buy online, pick up in-store service. Their customer service is top notch. I found a cheaper price online for the dog treats I was purchasing and they changed the price for me! You can tell the people who work here truly want to help and make your experience great. The prices are on the higher side but they do offer different discounts and coupons! Noteworthy: * Petco is the first and only major retailer of pet food to not sell pet food and treats with artificial ingredients. * Animals available at the store are from local rescues! read more

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I'm really upset with my experience at this Petco when I brought my dog to be groomed here on 12/14/21. When I picked up my yorkie after a couple of hours, people talked to me as if everything was normal & checked me out telling me that she had behaved well and they had enjoyed her. I brought my dog home and realized she had a deep cut on her stomach that nobody had told me anything about. I couldn't believe that I left my dog in their care and no one told me any information about an accident that had occurred where my dog was injured. The stylist I left my dog with was Matthias and I will never bring my dog to be groomed at a Petco again, but especially would never trust the people at this particular store. I understand that accidents happen but the lack of honesty is what is the most bothersome about the entire experience. read more

Petco - Pet Training Near Me - Raleigh, North Carolina

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the guy who does Grooming refused to cut my dog toenails or give her a bath because of one toenail that grows up he could of cut the rest of them and give her a bath but he rather h a conversation with someone who doesn't have a. Dog I've had her for 10 years she weighs 20lbs. Not everyone can afford 200 dollars to go to vet for toenails to be cut now my dog has to suffer read more

The worst pet grooming experience ever! I will never ever deal with them or purchase anything from their store ever again! I'll just take my business to petsmart like I should've done in the first place! They are the absolute worst! read more

absolutely love this petco team! Michelle & Ciara were super helpful and informative. I purchased two Beta Fish at the Knightdale location who passed and I wanted to exchange them. I felt so silly walking in the store with 2 dead beta's in a lunch box. I brought a sample of water which Ciara swiftly tested. I felt so well taken care of and the extensive amount of knowledge Ciara had about the aquatic portion of the store was overwhelmingly refreshing. I learned so much! There was a good amount of customers in the store and I never felt rushed by Ciara or Michelle to hurry along. They took care of me along with the other customers so gracefully. Everyone's needs were met which is hard to do sometimes in the customer service industry. I loved these gals and feel so comfortable in this store. Thanks Petco Team! read more

I schedule my appointment two weeks in advance. I got my notice to confirm not once but twice. I replied both times and even got a confirmation stating they would see me at my appointment. This morning while getting ready I got a call stating that my appointment had been cancelled because they did not get a verbal confirmation. Where is it stating that I have to do a verbal confirmation I have always done a text confirmation and never not this issue. I request that they tell me where it says that in the policy. No one can because it is not written so they make up the policies as they go and consumers are just supposed to know that they exist. So I went to the office because I wanted them to show me the policy they cannot and now they can add my dog back to the schedule in the same spot that they had told me it was canceled. So I waited around for 2 hours and while I was waiting, I called another vetco in Cary NC, and asked hey it's policy that you have to have verbal confirmation the lady immediately says NO text is fine. Then when I told her my issue she placed me on hold comes back and stated oh yeah that is a policy I said again where is that how would I know that this is a thing??? Can't tell me put me on hold and then comes back to state that she can have someone reach out to me in 24 hours. So my appt is at 1130 I make sure I am in there at 1129. I stand in the waiting area for 14 mins and the in the room for 45 mins before someone comes then another 30mins and As I am walking out because at this point I'm over this whole situation they come to give my dog 2 shots and then they even charged me more than it was quoted but I knew that if I did not just pay and leave it was not going to end well. Mind you a month prior they canceled on me the day of again because the provider did not come to work and did not offer any resolution nor apology. I WILL NEVER GET SERVICES AT VETCO AGAIN!!!! read more

Will sell faulty fish tanks and does not care that they do so. We bought a 29 gal fish tank here two years ago. It stated leaking (this is the opposite of what anyone wants). They weren't helpful at all to find a solution. I bought a 10 gallon quick replacement to keep fish alive and it was cracked. Very unreliable and unhelpful. read more

I was at this PetCo with my puppy today. Angel, the associate, went above and beyond for us today!! She was extremely helpful, patient, kind, and went above and beyond for us today. The store itself was extremely clean and the layout was very welcoming. read more

I will give 0 star if I can. I usually consider this store as the best store in Raleigh. However, I will change my view after an extremely poor customer service on July 13, 2021. My uncle and I went to the store to swap a dead fish for him and buy some fish for myself. A representative named Christian lectured us about fish tank size and how to care for fish. Then, he prevented another representative from selling us fish. After an argument in which the guy had an extremely rude manner, he kicked us out of the store. He eventually said he doesn't care about I will give either negative or positive customer service review later. I will consider future shopping for my pets somewhere else. read more

Update to my previous review: Managers at the store responded quickly to my call about my dog being cut on the stomach while being groomed & they said that their protocol is for pet parents to be notified that their dog was injured & so they profusely apologized for what had taken place. I was able to make an appointment for my dog at the vet of my choice & they covered the entire cost. My dog had to get three staples and a shot though, that's how deep the wound was which shows how serious it was. They handled it well afterwards and I really appreciate both Kelly & Morgan, managers I had spoken to and I wanted to let people know that it was handled with empathy, care & professionalism even though the initial experience was horrible. I personally would be hesitant to bring a dog to be groomed when this kind of thing has happened to several people but I wanted to give credit where credit is due for how it was handled! (yelp wouldn't let me edit my initial review for some reason) read more

It opened few months ago. It's clean and staff are nice. Some staff are still learning about animals I guess. They have free puppy class every weekend at 1pm that great to make a socialize for your puppy. read more