OMG! I don't even know where to begin. Kaylee was sent from heaven to me. For starters, I loved the…read morereminder texts they sent. It was very helpful. The communication from the staff was not too much but enough to help me every step of the way from the booking process, explaining everything to expect in the appointment, to the professional and super friendly behavior, the exceptional service, and most important the way they listened to my concerns and made me feel comfortable enough to leave my baby in their care. My dog was previously mistreated at a prior, corporate groomer and I was concerned. I explained this to Kaylee and she had the kindest expressions and calmly assured me of their process. Plus the past two to three groomings from that groomer left things undone - including cleaning his beard. When I dropped him off, Kaylee got on his level and covered him with care and he didn't throw too much of a fit. When I picked him up, I was astounded. He was the cleanest I had ever seen, he was happy, and adorable. Kaylee took pics of him I front of a backdrop that was adorable. They don't put the dogs in crates and they are great about giving you a notice to pick up. I just can't give enough compliments or recommendations for this place. I am so grateful I found this groomer and wish I had found them earlier. Jasper was in great spirits afterward and very playful. He had a great time and made a new friend. Best grooming by service by far! Oh and my favorite? Kaylee did a blow out on his tail. It is so freaking cute. I absolutely love her! The orange background photos were provided by the groomer.

Awful need to handle situations issues better when animals have a bad day or whatever reason it…read moreis. Not get an attitude or send a text to the customer saying I should find another groomer and the behavior of my pet is the issue which was only the last visit it was mentioned to me about gracie being not herself. 1 time only. And yes since 2023 been coming to you no you have not addressed any concerns you had with cancellations as you should realize the covid era we were in and you knew I had a major surgery and could not drive so it was not feasible to have schedule gracie appts in advance Better judgements on people's issues that they had and speaking about concerns you had should of been known at that time not 2 years later when you went on your own and built up your clientele and then said bye bye to Gracie and myself . So let's just say its fair we both explained our selves and Gracie has started with a new groomer and vet and they both have no ck cerns or issues with any aggression behavior you are saying gracie exhibited with you as well. Pampered Pups Grooming (Owner) 10 hours ago Tanesha, I am more than happy to take constructive criticism, I'm always happy to learn how I can better improve my pup's experiences here at the salon. But attacking my character and dishonesty are things I do not take lightly. For starters you had been bringing Gracie to since 2023. In these two years I have only groomed Gracie 9 times (for reference Gracie is a dog that should be coming at least 6-8 times a year). Within those two years I have had 10 cancellations from you. Never once have I ever given you a hard time, charged you any cancellation fee nor requested a deposit to reschedule. But where the issue lies, is that I am one person with over 350 clients. I book out at least 12 weeks. So when you have to reschedule and don't have multiple appts booked in advance, it's about a 2-3 month wait. I had numerous conversations with you about Gracie's progressing dominance aggression. I work with an abundance of dogs with fear based aggression and have great results with them. But dominance aggression comes from dynamics at home. That has to be worked out at home, and preferably with a professional trainer which we discussed. Due to the combination of the constant cancellations and Gracie's progressing aggression, I did not feel that I was the right fit anymore. At my salon the wellbeing of my pup's come first. Gracie needs to be with a groomer with a lighter schedule that can accommodate your cancellations and keep her on an appropriate schedule. That way that trust between her and her groomer can be created and maintained. That is simply not achievable with her coming to me 2-3 times a year. I sent a very kind and purposeful message to you explaining this (which I will copy and paste into this as well). I in turn was met with multiple harassing messages from you including you telling you hope I don't have children. How you have handled this situation says more about you than it does myself and how I run my salon. I wish you guys the best and hope Gracie finds a groomer then can better fit her needs. The message I sent you ," Hi Tanesha, I'll cancel the 18th, unfortunately my books for are full for the rest of the year. Over the past few visits, I've noticed some increasing behavioral challenges that make it difficult to give her the calm, positive experience I strive for with all my clients. In addition, with the cancellations and my current booking schedule being several months out, it's been tough to maintain the consistent grooming routine that's best for her. Because of this, I think it would be in Gracie's best interest to work with a groomer who has more flexibility and availability to keep her on a regular schedule. This will really help her stay comfortable and confident with the grooming process. I truly appreciate you trusting me with her care up to this point, she's such a sweet girl, and I wish you both the very best moving forward." The message you sent me in response, "Sorry you could not handle gracie best luck with other dogs hopefully you don't have children as one off day and you throw them away too like you did with Gracie whom was with you for a long time. Good luck with getting recommendations at least not from me won't be"

They are wonderful! Last year my dog got skunked. It was the day before Thanksgiving and I was…read moreexpecting company the next day. The woman who answered the phone was very accommodating. She told me I could bring the dog in that day! When I dropped her off there was no wait. When I picked her up she smelled great. A miracle! We had a Happy Thanksgiving thanks to Dogs by Helene! My dog didn't get skunked this year (yet), but I am bringing her back so she can smell good for company again this year.

My special puppy needed to be bathed and clipped before going back to California next week. They…read moredid an outstanding job and he looks great!!! I would definitely recommend this salon !!!

We had an appointment for 9 AM this morning at Classy Clips. We awoke to snow on the ground but got…read morecar cleaned off and made our way. Roads were slippery and we were running 13 minutes behind schedule. Classy Clips would not accommodate?! I explained our 39 minute drive and I was sorry ....there answer you will mess our whole schedule up if we take you...... As a business owner and mom of 3, I know the power of flexibility. Classy Clips you have a lot to learn. We will take our dog elsewhere with a smile.

Classy clips is probably the best grooming salon my dog has ever been too. For 7 years they always…read moredid a fabulous job with a positive attitude and a smile on their faces. Sadly we moved out of state last summer , I was so sadden to not return to classy clips . My dog Molly was always excited to go there for her bath. If you're looking for a top notch grooming spa this is the one

Worth the wait, drive, or whatever obstacles are preventing you from booking with Britney!…read more I booked my dog's first appointment a few months back after reading some suggestions for reactive dogs on a FB group. I make the hike from Saratoga, as Britney does an absolutely fabulous job! My dog struggles with dog-reactivity and general anxiety. Britney does an amazing job at making him comfortable while he is there. Not only is he happy, but I have never seen him so clean! Very affordable, and worth every penny (plus some!) I am officially a repeat customer, and will be telling everyone I know what an amazing place this is.

Contacted by leaving phone message requesting a grooming appointment; never heard back!read more

We brought our 11 year old pitbull mix to here, because our usual Vet could not treat him for his…read morearthritis. The first time we made an appointment in this Office we explained to the staff exactly how our dog was walking, and unable to jump up on the couch like he used to - he could no longer go up & down stairs, and there were days where he couldn't hardly walk. When we got to the Office, we were brought right in - we saw the doctor and the tech and they were very knowledgeable regarding his condition and gave us many options. We opted for an injection that he gets once a month, asprin & a pain medication - so far our 11 year old fur baby is doing much better, walking (short distances), he still can't jump up on the couch - but at least he's not in so much pain.

I got my first puppy and I didnt know where to go since all of the vets around here have bad…read morereviews. This vet was recommended by my neighbor and I have had nothing but a fantastic experience! They even took us in last minute when my dog broke his nail badly. Highly recommend

They are definitely the most caring groomers we've ever met...I trust them with my little Bugg…read more100%..& I'm VERY careful choosing groomers...I tried them a few years ago & my little guy, even though he's a bit timid, was very comfortable with them & I dont stress at all when I leave him...I love them & they are very gentle & very thorough

Wonderful, gentle, attentive dog groomers. I brought my recently rescued pooch here to be bathed…read moreand trimmed up a week after bringing him home. I reported to the staff that the dog was seriously submissive and that I was concerned he might think he was being abandoned. I expressed trepidation about leaving having witnessed the dog shake violently with a simple hair brushing session in the first week. Heather and her staff spoke softly and took time to let my dog feel safe in the new setting. They asked lots of questions and planned for a slow and gentle two hour experience to allow my dog to take breaks. To my surprise he quickly became acclimated which I am convinced was due to the generous spirits of the staff. I was able to leave feeling confident that my dog was in compassionate and competent hands. 90 minutes later I got the call to return for my pooch. He was handsome and happy! The staff reported he had a positive experience which was very apparent in his demeanor. Thrilled! The price was on the high side but I don't care. The establishment is immaculate, the setting warm and the staff highly skilled. These folks love what they do and it's represented in a variety of ways from the moment you walk through the door. It's a bit of a trek to get to this business and it doesn't look like anything special from the outside and that's okay too. They treated both me and my dog with heart and skill. That means everything.

This is one of the best run, caring and compassionate businesses in the Capital District. Pet Spas…read morewas the only place that I would take my dog to for services. I took my maltese here for boarding and grooming for almost 16 years (my dog just passed). In this time the cost for a grooming only went up three dollars and some change! I was always happy with his cut and reasonable time it took for him to be groomed. Amy used to groom him, she was the best. My dog always came out with a big smile on his face. The staff are ALL beyond kind and considerate towards my dog and I. I boarded him at least once or twice a year (for 10 days) in the suites with the webcams. You must book early for these on holidays. I loved checking in on him and watching him play in the doggie day care (while I missed him on vacation). The staff are attentive to any medications and/or dietary needs, and will call you if there are any major problems while boarded. This business is so great that there is a strong following of people who keep it really busy, so plan ahead for a grooming and boarding. It will be worth it. I totally recommend Pet Spas and Suites. They are so personable and caring. This isn't run like a corporate pet store where you never see the same people again the next time you come in, the crates are half the size at the corporate chain pet store. I went once and they were rude. I had a friend whom the corp. chain didn't take notes on her dog who had a hip problem (nor did they listen to the owners) and the dog ended up getting hurt- requiring surgery- costing thousands of dollars and pain and suffering to her dog. That would never happen at Pet Spa. It will be sometime before I get another pup but I know where I'll be taking him/her when I do. I will miss the Pet Spa & Suites family until then. Thank you for all the love you gave my dog Caesar and the beautiful things you did to honor his life after he passed. They meant the world to me.

Very kind people, but they will NEVER cut my doodle again. They did not follow any instructions I…read moregave them and his cut is completely uneven even around his anal area they buzzed him on one side with it not being uniform to the other. The groomer did not even greet me when I came or when I arrived to pick him up. I'm very disappointed honestly.

This company has horrible communication, i schedule an appointment months in advance only for them…read moreto cancel in 24 business hours and they do it on a weekend because apparently that is the only time that they can contact their clients because they're just so busy. Then they try and put you back another month. They refuse to speak with anybody over the phone, instead they text, and they only will contact you of course via text over the weekend. Apparently they are just "too busy" to let their clients know they need to cancel short notice. Which is funny because I received a text confirming and then verifying my appointment just two days before. I repeatedly asked to be put on a cancellation list and received zero response back to that request. I took off half a day of work to be here for my dog to get groomed, so now because they apparently only text their clients on the weekend I'm out of pay because my company doesn't cancelled already scheduled PTO less than 24 hours in advance. So if you love EXTREMELY last minute 11th hour cancellations and a whole month to wait for your pup to get groomed and another day off later from work, and cherry on top horrible customer service, this place is for you!