Disorganized and cluttered place. I don't recommend the grooming services whatsoever after my…read moreexperience. ​The cramped and back room where they attempt to groom multiple dogs is far from a clean or stressfree environment. Paperwork was not given prior to appointment and important questions were not asked at all. I had a feeling in my gut to hang around for my pups first grooming experience here and I'm glad I did. Watched the camera feed to see my dog in the back room just hanging around for 15 mins before they attempted to put him on the table. He didn't react well to being in a new unfamiliar place with strangers who barely acknowledged him. Both groomers were busy with other dogs so I'm confused as to why they took my pup back if they didn't have the time or attention for him. I was happy to walk out of here before they even got to grooming my pup. I'll make sure to do more research to find a groomer that can handle anxious pups. The owner of this establishment is extremely rude and should rethink their approach to handling customers. I'm not sure how this business has lasted with such poor customer service. I'll never come back here and would tell anyone I know to not bother.​​

If your disabled do not I repeat do not bring your business here they do discriminate! Let me give…read moreyou my experience! I made my booking a month in advance I was having some health issues and had to change the appointment yes they were accommodation! Anyways I made it the day of the appointment despite glad my face turning purple from an ear infection from post opt surgery! They said they appreciated I didn't cancel the appointment because they don't like it when people cancel last minute I legit could of died but it's more important they make there money they knew I was disabled bc I was dropped off in a disability van bc I can't see well enough to drive anymore ! Anyhoo my dog got groomed I peaked in a few times he was very well behaved this isn't his first time at the rodeo ! Anyhoo ! They told me the price before I arrived was going to be 55 dollars I was going to add a five dollar tip now I am disabled meaning I am on disability do you think I said hey God make me disabled that would be awesome give me a ton of traumatic experiences and make my life pretty difficult no I did not do you think I said make my 20 fun but difficult 30s descents and 40s so far have been kinda hell anyhoo I am not sure I haven't died and been sentenced to hell yet anyways so then I get they are like your dog bigger then we thought it's gona cost more over the phone I stated he was a Morkie and 30 pounds they quoted me 55 dollars I am on a budget I work on call bartending and on call modeling but it's just that on call a few extra bucks when I can get it other than that I get a monthly income I need to budget their appointment was at the end of the month and they told me a certain price which I budgets when they cashed me out it was for 67 dollars way over what they quoted me and I only had like 4 dollars to tip now rich people were coming in tipping 15 dollars sorry I wasn't like hey God make me a rich asshole not that all rich people are asshole but you get the gist anyways so they said they wouldn't groom him again and bc I don't drive and j was just browsing around the store I don't know if it was an employee or the owner but he came and was stern and like can I help you and kinda accusatory way and staring me down like I was stealing which I have never stolen anything in my life hand to God so he made me nervous even though I wasn't doing anything wrong I was waiting for my dog oh they said my doh wasn't welcome back and I think it was based on me not tipping 15 dollars buyer beware !!

First, this place operates like a Swiss airport--meticulously clean, always on time, and flawlessly…read moreefficient at every step of the process. During busy times, there's even someone in the parking lot radioing ahead to the counter to announce your dog's arrival and prepare the team to receive them. They greet your furry friend with open arms and come equipped with a grooming history card to check if you'd like any changes. But honestly, why would you? These experts know better than I do about all aspects of this process, and for that, I am truly grateful. When it's time for pickup, a friendly call informs you that your dog is ready, returned to you gleaming and gorgeous, accompanied by a debriefing of any concerns. They are my first-line defenders when it comes to Saydee's overall health, including her body, teeth, fur, and ears. Appointments can be challenging to secure because they are that good, which is why I book mine for the entire year. Monthly visits work best for me, and I gladly drive 35-45 minutes each way because I wouldn't trust anyone else with this task. A word of caution regarding any unfavorable reviews: They are poppycock. Professionalism isn't always warm and fuzzy and f you would rather hear flattering words while dealing with sloppy grooming, tardiness, and inconsistency, go somewhere else. But if you're looking for true professionals who know what they are doing and execute it perfectly, bring your fur baby here!

Owner and people working there are extremely rude. Stay away. They turned it around as if you're…read morethe one who's being rude ,once they gave me the wrong dog. When I told them it wasn't mine, they said well it's black and white.????? Very insulting , they think they own Union Street.

We LOVE this place! Yes, we are one of the people that got…read morea Pandemic Puppy so we went looking for someplace that could help us socialize our 'Shaggy Dog'. We started using their pet grooming first. Nikki is the absolute best! She has taken our nervous boy and works with him to help him look his best. That brings me to their amazing Doggy daycare. This is not just a kennel you drop your fur-baby off at. This is all out playtime with different activities and a lot of interaction. They take tons of photo's and post them online daily. If the weather is bad, the activities come inside. In the summer, they even have a kiddy pool outside! Shaggy is in small dog play and from the pix, has so much fun. When he gets home, he is exhausted but happy. Their boarding facilities look topnotch as well and we will find out next month how our baby likes having a sleepover!

My dog gets groomed regularly here and I couldn't be happier. Happy dog, happy furbaby parent…read more Nicky, who's been grooming our dog for years, is awesome. He looks like a million bucks after she gives him a wash and cut. He is groomed nicely each and every time. You can safely leave your pet here, knowing that they are well cared for. Your pet is in good hands.

I honestly can't believe how heartless River Road Animal Hospital turned out to be. I've been…read morebringing my dog here as a patient, but after today, I will never return. I arrived 30 minutes before they even opened because my dog was experiencing severe anal bleeding -- an emergency by any reasonable standard. There were no other cars or clients waiting, and yet I was told they wouldn't see her without an appointment and the soonest available time was over two hours later. It's absolutely heartbreaking and frustrating to know that a veterinary office, where compassion and urgency should come first, refused to even evaluate a bleeding dog simply because of scheduling convenience. There was no effort to triage, no concern, no basic decency to at least check if she was in critical condition. If this is how they treat established patients in distress, I can only imagine what kind of care (or lack thereof) others might receive. Do better, River Road Animal Hospital -- pets deserve compassion, not cold policy.

They're great with the animals but absolutely terrible with the owners...rude and obnoxious (front…read morestaff and techs) vets are outstanding...the office manager loves to be a dictator and toss in ridiculous and uncalled for policies...if you are going to add policies, post them on your website. If you dont follow their added policies-be prepared to get kicked out of the practice. I gave them nearly 13 years of my life and tons upon tons of money. Once they kick you out...dont expect to get added medications until you find a new vet...they will allow your animals to suffer!

I saw Cowboy on there facebook page, I contacted them about cowboy and his foster mom was super…read morehelpful, she explained in detail about Cowboys fast.. I set up a visit and it went super, we met again and he was shy but I could see he was a good boy. His foster mom and dad were nice enough to bring cowboy to my place a 45 min ride. Cowboy walked and was home. Thank u again for cowboy

I came here a few months ago and the workers are very kind. They were very helpful with background…read moreinformation on the pets which made me have a good vibe about this place. I would definitely recommend coming here for any animal!!

Great Animal hospital from my experience…read more I only went there for a check up for my cat but it seemed like a nice facility. Plenty of parking, nice reception area, large exam room. The vet took her time with me and I did not feel rushed at all. I was surprised that I had to ask her to take the cat's temperature but other than that I was very happy with the experience.

For context, I have been with this practice for 15 years and last Friday, they acted like they had…read moreno idea who I was, which was really odd as I am there monthly to get my other cat a over $100 arthritis shot. Not only was my older cat misdiagnosed (after bloodwork and xrays and idk what, I got a nearly $900 bill) and I was told that my cat seemed to have a mass and that if it was a mass it was probably cancer. I was advised to have an ultrasound and had to wait a week to find out if the cat would die. At the appointed time I presented, and there was a weird vibe in there as there was some sort of emergency. They should have just cancelled appts. I was told I would have to wait aobut 30 minutes. No big deal. I understood there was an animal back there who needed their help. So I wait in the cat section which is kind of a joke as the cat and dog area are separated by a half wall. There were two dogs that were completely out of control, barking and growling with owners not making the least effort to calm them or take them outside so my cat didn't have to be even more stressed. I couldn't put my little guy, who I thought was dying, through 30 minutes of that he was cowering and shaking and was already stressed. So I waited outside where they had benches for that purpose and it was a gorgeous day. The first dog was taken into a room so I went back inside. Next dog comes in and he is even worse and owner could not have been less engaged and on her phone. No attempt to comfort or help her stressed animal. Now if your kid was having a tantrum, you'd take them away from people and help the calm down. So as I exited, I said to her in a low, calm voice "you really should be the one going outside. Not me." I reach the 2nd door of the vestibule and this woman runs out and starts SCREAMING at me. She was on my heels. I turned around and she was inches from my face pointing her findger in my face. Told her to get that finger out of my face and back off. She then bent over to put her face near the carrier and scream "I hope you die." That pushed me over the edge and I did call her a pejorative term. She began screeming "hit me! hit me!" Despite wanting to, I did not because I am an adult. Then two receptionists came out and yelled at me! Saying I should have just kept walking out. So I walked out and waited on the bench. She spoke with the woman inside for a few minutes and then she left with her dog. I was taken to a room with my cat. I was shaking and discussed what had happened with that woman with the tech who was very kind. She said the ultrasound would take 90 minutes and they were dealing with an emergency, so he probably would not be done until 3. I hated leaving him there but went to run some errands (only noon and I live 25 minutes away.) Not 5 minutes later I was called and told that I had not signed the consent form. I replied I had not been asked to and gave verbal consent over the phone. I will acknowledge that I was edgy when she told me I was consenting to hospitalization which has a fee. I replied that he was waiting as they were behind and that it felt like I was being robbed blind having spent $900 there the week before. An hour later I received a call from the reception supervisor that I was being released from the practice due to the altercation with another customer. I was astounded. I attempted to explain that I was accosted. I was told it was not my place to say anything. Then she said i was also rude to the person who called me and I never gave consent. I asked if I could speak to one of the doctors who owned the clinica and she said no. Then she told me they would not treat my cat as a result and that I should come get him. I was flabbergasted. I returned to get my cat and spoke to the supervisor who I had never seen before and would not let me speak to anyone else. I was not yelling. I was actually crying and begging her to let my cat have the ultrasound and not take it out on a animal. Nope. I was handed a list of 4 practice that did the ultrasound and was sent with my cat on my way. They have signs all over the place saying if you use abusive language, inappropriately touch staff or make sexual comments you would be removed from the practice. I didn't do any of those things. I saw one of the doctors in the lot and tried to talk to him. JHe had taken care of my cat for year. He would not even look at me and said he would have to find out what was going on later when he was out of surgery, I found Capital District Veternarian Referal Hosptial in Latham. They were great. The vet said there was no mass and she believed that it was a layer of fat pressing on a large ligament. She also diagnosed him with stage 2 kidney disease, which the inexperienced vet said was early kidney disease. Somehow he just developed it over night as he was there and got blood work twice in the the previous month. So he was misdiagnosed and I and my family spent a week mouring that our cat was dying.

I made an appointment the day before I was called to say that they had to cancel my appointment…read morebecause their assistant was in the ER all night and that she would have to reschedule it for a different day and gave me the scheduled day and I was like well I suppose that's okay or I suppose so something along those lines and apparently I did not answer her with joy and act as if it was an honor that she was willing to reschedule my appointment that they canceled and stating that well you are a new customer so apparently being a new customer really doesn't deserve any form of respect. Very very unprofessional I would not allow her to wash my garbage

Sonja gives our chihuahua a mani/pedi every six weeks by grinding her nails. Sonja is great with…read moreour dog and is pleasant to us.

Great service and friendly ppl Great place to get your pets…read moretheir shots and all the food for the kids...