Awful need to handle situations issues better when animals have a bad day or whatever reason it is. Not get an attitude or send a text to the customer saying I should find another groomer and the behavior of my pet is the issue which was only the last visit it was mentioned to me about gracie being not herself. 1 time only. And yes since 2023 been coming to you no you have not addressed any concerns you had with cancellations as you should realize the covid era we were in and you knew I had a major surgery and could not drive so it was not feasible to have schedule gracie appts in advance
Better judgements on people's issues that they had and speaking about concerns you had should of been known at that time not 2 years later when you went on your own and built up your clientele and then said bye bye to Gracie and myself . So let's just say its fair we both explained our selves and Gracie has started with a new groomer and vet and they both have no ck cerns or issues with any aggression behavior you are saying gracie exhibited with you as well.
Pampered Pups Grooming (Owner)
10 hours ago
Tanesha, I am more than happy to take constructive criticism, I'm always happy to learn how I can better improve my pup's experiences here at the salon. But attacking my character and dishonesty are things I do not take lightly. For starters you had been bringing Gracie to since 2023. In these two years I have only groomed Gracie 9 times (for reference Gracie is a dog that should be coming at least 6-8 times a year). Within those two years I have had 10 cancellations from you. Never once have I ever given you a hard time, charged you any cancellation fee nor requested a deposit to reschedule. But where the issue lies, is that I am one person with over 350 clients. I book out at least 12 weeks. So when you have to reschedule and don't have multiple appts booked in advance, it's about a 2-3 month wait. I had numerous conversations with you about Gracie's progressing dominance aggression. I work with an abundance of dogs with fear based aggression and have great results with them. But dominance aggression comes from dynamics at home. That has to be worked out at home, and preferably with a professional trainer which we discussed. Due to the combination of the constant cancellations and Gracie's progressing aggression, I did not feel that I was the right fit anymore. At my salon the wellbeing of my pup's come first. Gracie needs to be with a groomer with a lighter schedule that can accommodate your cancellations and keep her on an appropriate schedule. That way that trust between her and her groomer can be created and maintained. That is simply not achievable with her coming to me 2-3 times a year. I sent a very kind and purposeful message to you explaining this (which I will copy and paste into this as well). I in turn was met with multiple harassing messages from you including you telling you hope I don't have children. How you have handled this situation says more about you than it does myself and how I run my salon. I wish you guys the best and hope Gracie finds a groomer then can better fit her needs.
The message I sent you ," Hi Tanesha,
I'll cancel the 18th, unfortunately my books for are full for the rest of the year. Over the past few visits, I've noticed some increasing behavioral challenges that make it difficult to give her the calm, positive experience I strive for with all my clients. In addition, with the cancellations and my current booking schedule being several months out, it's been tough to maintain the consistent grooming routine that's best for her.
Because of this, I think it would be in Gracie's best interest to work with a groomer who has more flexibility and availability to keep her on a regular schedule. This will really help her stay comfortable and confident with the grooming process.
I truly appreciate you trusting me with her care up to this point, she's such a sweet girl, and I wish you both the very best moving forward."
The message you sent me in response,
"Sorry you could not handle gracie best luck with other dogs hopefully you don't have children as one off day and you throw them away too like you did with Gracie whom was with you for a long time. Good luck with getting recommendations at least not from me won't be" read more